Duchy Homes Sunderland reviews

★★★★★ 5/5

Trustpilot

I’ve always received a warm welcome…

I’ve always received a warm welcome from Niki sales executive at Hall Wood Meadows.Her professionalism , enthusiasm and efficiency helped during what can be a stressful time when buying and selling. I’m now enjoying my beautiful new home. Angela

Angela · 2 May 2026

★★★★★ 5/5

Trustpilot

Absolutely amazing experience…

Absolutely amazing experience reserving our first home today!!! I cannot thank Michelle Ball at Scholars Gate, Darton enough for our experience. Amazing kind person she is. Truly beautiful from start to finish. I cannot wait for this journey ahead till our home is finished

Consumer · 27 October 2025

★★★★★ 5/5

Trustpilot

We were recommended pls solicitors and…

We were recommended PLS solicitors and their financial advisors, this managed to get our sale through in quick time. The mortgage appointment was held on Monday and offer out by Friday.

Ryan · 12 June 2026

★★★★★ 2/5

Google

We bought our New Build 4 Bderoom detached 'Gosforth' in Sunderland and recieved our keys November 2022. The sales office staff were amazing, accommodating and friendly. However, this is where it ends. As with any new build, regardless of the Star rating, you expect snags. What you don't expect from a 5 star builder is the amount of poor quality! *Our detached garage had to be pulled down and rebuilt due to incorrect level of foundation. *Our shared driveway needs to be lifted as its subsided and sank. *Numerous interior issues with Poor Painting, Carpentry, Tiling etc. *Shower tray not fitted correctly and still to be ripped out. *Damaged glazing and PVC frames cracked. *Front door rattling. *Kitchen extractor too small and not fit for purpose, meaning when cooking the upper wall units are delaminating because of the steam. *Poorly fitted Granite Work tops. The list goes on.... The most infuriating part is the Lack of Customer Service from Customer Services. Before dealing with Customer Services, the site manager was extremely helpful. That was until the garage was 'rectified' as it was never declared. Then dosnt want anything to do with other issues.... Customer services don't reply, don't chase up contractors quick enough to fix issues and are reluctant to assist with issues that they feel don't concern them..... I would NOT recommend to anyone to buy purely because of this reason alone. Beautiful homes, full of issues! Very Disappointed......

James · 26 April 2024

★★★★★ 1/5

Trustpilot

Appalling builder

Appalling builder. Customer service is a disgrace. Biggest bunch of lying bull sh*tters once they have your money. Other reviews say it all. Treats every customer differently. Over 300k for a house with a water logged garden that two dogs and a toddler can’t use. Snagging list for days that has only been 90% touched 8 months in, and when a snag is ‘fixed’ my toddler could have done a better job. Workmanship is an embarrassment.

NW · 20 June 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Duchy provide a great sales experience but that seems to be where the good service ends. We could not fault Gabby who helped us through the buying process, however once you've purchased the property and moved in, Duchy homes have no desire to sort any major problems out what so ever, despite the site management team offering assurances that they will be on hand to fix any niggle that you may come across. The after sales customer service comprises of a lady called Linda who has no clue on any of your matters, even though Linda is the only person answering all of your calls and taking all of the information about any issue you may have. Any time you call after logging a problem, the standard response you receive is that the issue is with either the site manager or another team in Duchy. You are simply ignored. When you ask for updates, you do not get them and have to constantly hound before you get any form of acknowledgement, let alone any form of update. Their communication is the worst we have ever encountered when dealing with a company. We paid £400k for a property with a sunken garage, that early on we noticed leaks. Our garage leaks to the point where puddles form and the Duchy response is "garages are designed as a store for a car so as such are not designed to be watertight and therefore items stored could be damaged by moisture, leading to mildew and mould". Absolutely disgraceful. Apparently according to Duchy, having a river in your garage is a feature!!! After many months of trying to get remedial work carried out our complaint was escalated to Paul Moran (Head of Customer Service), who surprise surprise also fails to respond, even in accordance to their own complaints procedure. This is one example of many problems we have come across since moving in.We have been left feeling as though it is us against Duchy in getting a number of problems fixed and have simply had enough. A claim is now being made with the NHBC as we feel that Duchy are not wanting to resolve our issue to a satisfactory level, more than likely due to a costing issue. There are many other reviews that we have since read all echoing the same message that Duchy do not care once they have your money. Had we been wise enough to read reviews before purchasing our property we would have seriously thought twice about buying from Duchy. I hope others read this review and consider it when thinking about buying from Duchy.

Alison · 28 February 2024

★★★★★ 5/5

Trustpilot

Outstanding.

Outstanding.We purchased our new home at The Meadows Sunderland.From initially visiting the site through to completion we received nothing but first class service. Paula and her team guided us through the daunting process of selling our home and purchasing a new build, nothing was a problem to them. The specification of the properties are of very high quality and the small number of issues that were identified within our home following completion were rectified efficiently.This is our first brand new home and have not been disappointed. I would not hesitate to recommend Duchy Homes.

Mr · 1 February 2024

★★★★★ 5/5

Trustpilot

Nothing short of outstanding…

I've had nothing short of outstanding service both before and after purchase. We bought on The Meadows in Sunderland and our home is finished to an excellent standard. The site manager is award winning and it's very clear that he runs a very tight ship. We have had minimal snagging. Way less than you might expect for a new build. We are utterly delighted with our home. And I wouldn't hesitate in recommending Dutchy to my friends and family. Thank you so much to Paula in the sales office and Ryan on site for going above and beyond.

Susan · 1 February 2024

★★★★★ 5/5

Trustpilot

Elwick Gardens

Christine was extremely patient and supportive today as we reserved our new home.

Dave · 5 July 2025

★★★★★ 5/5

Trustpilot

Effortless Move Assist Experience & Outstanding Support at Hall Wood Meadows!

We’re currently in the process of purchasing our new home with Duchy Homes at the Hall Wood Meadows development in Yarm, and the experience so far has been outstanding.

Ben · 19 April 2026

★★★★★ 5/5

Trustpilot

10/10 5star .

10/10 , seamless process. Very helpful , many thanks to Paula for all the help and advice .

Christopher · 9 March 2026

★★★★★ 1/5

Trustpilot

Diabolical Customer Service

Our Boiler was condemned due to faulty installation as the flue has never been in the correct position. The whole system has corroded due to acidic condensation and CO2 leaking into the unit. Duchy are claiming we have moved it even though it is cemented in place in the faulty position it was installed. We have no central heating and as son with asthma and Duchy have taken zero responsibility. Paul Moran only comes to your house to get out of paying for any remedial work. We now have to replace the the boiler at a cost of £2000.00… disgraceful

Charlotte · 27 November 2023

★★★★★ 5/5

Trustpilot

Settling into our Duchy home lovely

Settling into our Duchy home lovely, gorgeous place to live and a gorgeous house to call our home! Paula is so lovely and a great help helping us during our buying journey buying our family home and Liam is great and always happy to help!

Paige · 1 June 2025

★★★★★ 5/5

Trustpilot

Just Bought a new home with Duchy

Just Bought a new home with Duchy, dealt with Elle Mortan , Dave and Dean.

Mr · 13 March 2026

★★★★★ 5/5

Trustpilot

Wonderful experience

Sales girls Hollie and Michelle are wonderful. Kind and very patient. They want you to have the very best experience from start to finish.Thank you!

Robert · 29 April 2026

★★★★★ 5/5

Trustpilot

We had a lovely welcome from Paula..

Douglas · 23 August 2026

★★★★★ 1/5

Trustpilot

Still chasing repairs and snags 15 months later...

Purchased a 3 storey Bletchley in June 2024 and had nothing but issues since. Upon moving into the property we had a long list of snags including most of the oak doors we upgraded were scratched,, the kitchen cup boards were chipped, the en suite shower tray scratched, incorrectly installed brick lintels, chipped stone cills outside, damaged PVC plastics, blocked toilets, multiple paint and silicone issues... The list can go on. Lots of the list has been fixed (sometimes taking more than one attempt to correct) however despite some issues being raised when we moved in, 15 months later we are still chasing these issues..

Samantha · 23 September 2025

★★★★★ 5/5

Trustpilot

The sales team were extremely helpful

The sales team were extremely helpful, courteous and patient!

A · 27 July 2026

★★★★★ 5/5

Trustpilot

Great Experience

The sale assistance was so patience, informative and helpful

Paula · 23 July 2026

★★★★★ 1/5

Trustpilot

Dodging a bullet

Found the sales staff to be quite snooty and the show homes we viewed at Elwick were finished to an appalling standard. The paintwork was dreadful…kitchen units and all internal doors were covered in paint splashes…wallpaper hung wonky…attention to detail just really poor. Totally put us off the home we had decided on once we viewed the show homes on the site we were very interested in.I’ve also noted duchy delete any negative comments or queries from their social media feeds…why would they do that? I think after what we’ve seen in the show homes and from the reviews we’ve read we would never buy a home from these guys. Glad we decided to do some research before going ahead with reserving a plot.

Nicola · 5 July 2023

★★★★★ 1/5

Trustpilot

Duchy homes are definitely NOT “5-Star”…

Duchy homes are definitely NOT “5-Star” builders. We had a snagging list as long as my arm, which two years later are still waiting to be finished. Notable events were the entire kitchen had to be replaced, after multiple attempts to fix the original one, as well as the whole roof was essentially fitted incorrectly; under felt not secured, loose tiles, ridge tiles not even nailed down, possibly causing danger to the public and my family. The very small, r0dent like MD, Craig is a particularly hilarious treat. Take my advice. By from a different builder.

David · 17 May 2023

★★★★★ 5/5

Trustpilot

Michelle was brilliant throughout

Michelle was brilliant throughout. From first contacting her all way through the process she was professional and friendly . She made it a very personal experience with no pressure .

Shelleyaustinyahoo.co.uk · 18 August 2025

★★★★★ 1/5

Trustpilot

DUCHY HOMES? SHOULD BE RENAMED, “DISHONEST HOMES”!

Don’t be fooled by Duchy Homes’ “5 star builder” status and show homes. They are cowboys.The show homes suck you in. You’re then promised the world by the sales assistant on site. We paid a £1000.00 reservation fee to secure our plot on Woodland Manor, Wynyard were assured our property would be finished this summer. However, the house still wasn’t getting built. Duchy Homes don’t pay the going rate for scaffolders so the scaffolders prioritise other building sites. False promise after false promise about the scaffolding being erected and it never materialised.During the process of purchasing one of their homes, we lost our buyer. However, we reluctantly agreed to explore their part exchange scheme. In the meantime, our existing home remained up for sale.The part exchange company that was associated with Duchy Homes started making excuses as to why they were no longer able to offer us the amount we had reluctantly accepted in the first place. Due to these issues, we accepted another offer on our home from a buyer who was in a position to proceed with the sale.Duchy Homes, terminated the reservation and refused to give us back our £1000.00. It appears they’ve done this to others too (read some of the other reviews).I wrote a letter of complaint to one of the Directors and guess what? No response! That’s how much they care…..We are therefore in the process of starting legal action and will be taking this to the local press and making sure everyone knows about their underhanded tactics and appalling customer service.We are friends with another couple who have just purchased a home on Woodland Manor and so much of their home is damaged. We have ourselves witnessed how their kitchen unit fronts scratched (barring two), floor tiles scratched, paint all over the spot lights etc. it is an absolute disgrace. They’ve since found out a handyman ended up fitting their kitchen as they couldn’t source an actually professional kitchen fitter!!

Paul · 7 August 2022

★★★★★ 1/5

Trustpilot

There is nothing executive or luxury…

There is nothing executive or luxury about this builder or there customer service . The quality of build most definitely does not warrant the price tag . Over 200 snags and still waiting for issues to be addressed after we moved in December 2020 . Once they have your money, they are no longer bothered . Don’t be fooled by the word ‘luxury’ or the tag of 5 star builder . In our experience neither of these statements have been true .

Rebecca · 2 July 2022