Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPurchased our home 2 and a half years…
Purchased our home 2 and a half years ago. Initially the snagging seemed to go ok, but some repairs didn’t get completed. 2 years later a significant issue still isn’t resolved. Duchy do not reply to you properly or at times just not at all leaving you to chase. Duchy are very quick to blame others taking no responsibility for their decision of sub contractor. I would avoid buying from this company unless you are prepared to put in a lot of time and effort for issues to be resolved with them.
David · 6 June 2023
★★★★★ 5/5
TrustpilotAlthough my house purchase is just in…
Although my house purchase is just in the early stages I have been really pleased with how helpful the team have been so far.Nothing seems too much trouble.
Julie · 14 September 2025
★★★★★ 4/5
TrustpilotOverall a professionally managed process
All aspects of pre sales prior to contract signing professionally managed by on site sales team. Agree moving in date of August, moved in November. Disappointed . Site management team first class regarding snagging resolution.
Eddy · 29 May 2025
★★★★★ 2/5
TrustpilotReally disappointing customer service- definitely not 5 star!
Duchy homes suggests they provide a 5 star service when in reality, I have not found this to be the case. Sure, when you first move in, they are more responsive and keen to sort out issues but then once they get their feedback they quickly move on. In my opinion, if they issues their customer service feedback 6 months after you've moved in, they would see they are not a 5 star customer service company. My advice would be to get all of your issues resolved before completing their feedback form. They are more likely to prioritise you then. After a good start, I'm really disappointed with Duchy and I would not recommend them anymore. We had issues with our windows not closing and it took months to sort this out, right as the weather was getting colder and with a newborn baby in the house. We had to chase them constantly to sort this out with their suppliers. We have issues with our kitchen light switch not being in the correct place. Even though they have resolved this for other houses with our design, they are not willing to rectify this for us. Just really disappointing!
Natalie · 22 November 2022
★★★★★ 3/5
TrustpilotPoor customer service
A few months after moving in to our new property, we started receiving debt letters from British Gas for another property. British Gas had been given our name as a contact for the wrong property. Having made several calls to British Gas and emails to Duchy (you can't phone them unless it's an emergency!), I was assured the problem had been resolved. It had not and we have received several debt letters since. Duchy Customer Service have been appalling at dealing with this issue. They have fobbed me off or ignored emails altogether. In short, house is 4/5, customer service is 1/5
Nick · 25 September 2022
★★★★★ 5/5
TrustpilotVery impressed with the whole process…
Very impressed with the whole process from duchy homes. Amazing service can’t do enough for you. Always checking in, nothing is too much bother.
Emily · 13 August 2025
★★★★★ 1/5
TrustpilotAvoid like the plague
Avoid like the plague! Too many issues to write about. Back garden with water-logging and teletubby humps, patio covered in cement, driveway damaged by contractors, leaking showers, missing carbon monoxide detector. Friends car got hit by a roadworks van. Will this ever end..Dutchy and NHBc not taking any responsibility so going legal.
Chloe · 4 August 2024
★★★★★ 5/5
TrustpilotScholars Gate- Barnsley.
Currently in the Process of exchanging contracts for one of the homes on the Scholars Gate site in Barnsley, the whole process has been smooth sailing so far.
Jodi · 29 April 2025
★★★★★ 5/5
TrustpilotFirst class service from Paula
First class service from Paula, looking forward to the next step
Dave · 27 October 2025
★★★★★ 1/5
TrustpilotFurther to my previous comment it seems…
Further to my previous comment it seems Duchy cannot handle criticism given I have commented on their instagram posts about how atrocious their customer service is, requesting correspondence from them and advising people to read trust pilot reviews before considering them as developers, they have instead not replied to me at all and blocked me from viewing and commenting on their instagram profile. Atrocious customer service!
Aisha · 12 June 2023
★★★★★ 5/5
TrustpilotHighly Recommend Duchy Homes
Highly Recommend Duchy Homes, A Fantastic Experience from Start to Finish
Lauren · 6 September 2025
★★★★★ 1/5
TrustpilotThink Twice about purchasing this…
Think Twice about purchasing from this Builder ! Higher management customer service is deplorable.They will take your money and cancel.There are other builders out there who generally care about you and your money and the sale of purchasing a new house , Duchy Homes don’t . I was left without a home as they cancelled & wanted more money for the plot I reserved , please think twice .
Victoria · 30 July 2022
★★★★★ 1/5
TrustpilotEmpty shelf
what is going on with duchy , very difficult to find their bread anywhere, thought that they would be above the chaos .Seems no standards organisation or consistancy anywhere.?Patricia Bell
Patricia · 21 December 2024
★★★★★ 1/5
TrustpilotMoved in March 2022
Moved in March 2022, Cheap products, awful customer service,Still waiting for defects to be completedPassed on to my solicitors now to sort, they just ignore your complaints, or use poor excuses why they haven’t completed the jobsNot worth the money, Think hard before you part with hard earned cash?!
GL · 27 March 2023
★★★★★ 1/5
TrustpilotEnded up in hospital on my third day in…
Woodland Manor , Wynyard , Ended up in hospital on my third day in house due to gross negligence by Duchy Homes , lots of MAJOR snags , would not recommend, sales tell lies and confidential information of other buyers . Higher management are a joke .
Gloria · 5 September 2022
★★★★★ 5/5
TrustpilotGreat service
Andrew · 6 June 2026
Agent replied · 23 September 2026
Hello Andrew, thank you for your review. We’re delighted to hear you’ve been happy with the service you’ve received at Hall Wood Meadows.
Niki is passionate about helping customers find the right home, so we know she’ll be pleased to hear your feedback., Team Duchy
★★★★★ 4/5
GoogleRating only, no written review.
Jill · 12 July 2025
★★★★★ 5/5
GoogleRating only, no written review.
Carol · 30 June 2025
★★★★★ 4/5
GoogleRating only, no written review.
Sam · 12 May 2025
★★★★★ 1/5
GoogleRating only, no written review.
Mark · 26 April 2024
★★★★★ 5/5
GoogleRating only, no written review.
Janet · 27 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
