5/5
TrustpilotExcellent service very pleased with the…
Excellent service very pleased with the outcome. Was able to give us a great deal with some packages, would definitely recommend.
Trusted Agent profile
Duchy Homes estate agents in Hartlepool, Sunderland, Billingham and 2 more
★★★★★
1,140 reviews across 5 offices and 2 platforms
Duchy Homes has five offices, in Hartlepool, Sunderland, Billingham, Malpas and Madeley. Together they have 1,140 reviews on two platforms, rated 4.5 out of 5 overall.
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Our offices
Duchy Homes's five offices, most reviewed first. Each has its own page.
- Duchy Homes HartlepoolElwick Road, TS26 0LQ1,036 reviews · 5 on Google (4.0)58 in the last 90 days
- Duchy Homes SunderlandMeadowsweet Lane, SR3 2GR96 reviews · 6 on Google (3.5)14 in the last 90 days
- Duchy Homes BillinghamAutumn Grove, Wynyard, TS22 5UX92 reviews · 0 on Google13 in the last 90 days
- Duchy Homes MalpasWaterfield Road, Hampton, SY14 8FG90 reviews · 0 on Google14 in the last 90 days
- Duchy Homes MadeleyPlatinum Place, CW3 9HT87 reviews · 1 on Google (1.0)14 in the last 90 days
Latest reviews from every Duchy Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotFantastic Sales and Site Staff
Fantastic Sales and Site Staff - couldn't be more helpful - made everything very easy and welcoming and we are delighted with our new house.
Agent replied · 23 November 2024
Good evening,We're thrilled to hear about your positive experience with our sales team. It's wonderful to know that you found them friendly, knowledgeable, and helpful. We'll be sure to pass your compliments along to Cameron and Sharon.Kind regards, Ros
5/5
TrustpilotSales team were knowledgeable
Sales team were knowledgeable, helpful and friendly. They did a great job helping us in every aspect. The site manager has been great and always at hand to answer any questions and give advice.
Agent replied · 29 August 2024
Good morning,Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with our sales staff. We are pleased that you found them to be knowledgeable, helpful, and friendly.Kind regards, Ros
1/5
TrustpilotEmpty shelf
what is going on with duchy , very difficult to find their bread anywhere, thought that they would be above the chaos .Seems no standards organisation or consistancy anywhere.?Patricia Bell
5/5
TrustpilotFantastic experience have to say.
Well have to say all the ladies we have dealt with have been more than helpful. It has been a pleasure.
Agent replied · 24 December 2024
Hi Peter. We appreciate your kind words and we’re really happy to hear that you have been so well looked after by the Buckley Gardens team. We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotOlivia was amazing throughout the whole…
Olivia was amazing throughout the whole process. She and David Williams Homes made the whole process smooth with no hickups.
Agent replied · 24 December 2024
Hi Francesca. We're thrilled to hear about your positive experience. We appreciate your kind words about Olivia, we’ll make sure she gets to see your great feedback! Kind regards, Lily
4/5
TrustpilotNot quite what we expected
As with all new houses there were a number of little things that could have been improved but overall it was a good experience. The house was not as clean as we would have liked: the floors needed cleaning and many of the things noted when we made our preliminary visit had not been fixed. Many of the dots highlighting deficiencies had not been dealt with and they remained in place. Jobs that we asked to be done had not been dealt with. The overall finish could have been improved. Some window sills are wider on one side than the other (asymmetrical); the plastic strips around windows of the family bathroom are different lengths; paintwork was missing or scraped. Whilst we appreciate that these are being addressed now it would have been nice to think that they had been attended to before we arrived.When we put down our initial deposit we would have liked to have known of all the options that were possible in the new house. We would have preferred the option of an oven/microwave combination in the kitchen and a different cabinet configuration. The ensuite bathroom was supposed to be half-tiled but one small wall was not included. We were not not made aware of all the upgrades that were available.Something that might have been included would have been a list of useful addresses and contacts where we could ensure vital services like: how refuse collection could be organised, who to contact ; how to register for council tax etcSome developers offer a 'moving in package'. It would been nice to have been offered one. Not everyone is DIY minded and it would have been helpful if someone was available to carry out the tasks like putting up curtain poles, towel rails, etc. I would have been only too pleased to pay a little extra for such a package. When moving into a new area you have to rely on 'word of mouth' recommendations. It can be a considerable time before contractors can be available.I would like to commend our site manager. He was readily on hand to take note of our suggestions and arrange the work that needed doing. His welcome introduction was thorough and very helpful. This was originally scheduled to have taken place place the week prior to moving in and I would have liked to have received this information before our arrival day. A time line for the work would have been useful.
Agent replied · 24 December 2024
Good morning Mrs Thompson. We appreciate you taking the time to share your feedback. We understand that moving into a new home can be an exciting but also a demanding time. We strive to provide a seamless and enjoyable experience for our customers, and we are sorry to hear that some aspects of your move-in did not meet your expectations. We are glad to hear that you found our site manager helpful and appreciate his efforts to address your concerns. We will take your feedback on board and use it to improve our processes for future homeowners.Kind regards, Lily
5/5
TrustpilotMoving with DWH
On 12/12/24 I moved to the DWH Clock Makers development in Whitchurch, Shropshire. I have not moved house for nearly 30 years and never lived in a new build home - so was naturally very nervous about this change in my life. I cannot praise the DWH on site team of Sian (sales), Kirk and Chris (site management) enough. They have all been outstanding in their approach to customer care, guiding me through the steps of buying and living in a new build. Really happy with my experience.
Agent replied · 23 November 2024
Good morning,We are so pleased to hear about your positive experience with our sales team. We strive to make the home buying process as smooth and stress-free as possible, and it's wonderful to know that Sian was able to provide you with the support and guidance you needed. Thank you for taking the time to share your feedback.Kind regards, Ros
5/5
TrustpilotLucy Ford at Elwick Gardens
Lucy Ford at the Elwick Gardens development made the process of purchasing our first home seamless and memorable in all of the best ways.
Agent replied · 24 December 2024
Good afternoon,We are so happy to hear that you had a positive experience with Lucy. We strive to make the home buying process as smooth and enjoyable as possible for all of our customers. We will be sure to pass your kind words along to Lucy.Kind regards, Ros
5/5
TrustpilotHelpful knowledgeable staff with great…
Helpful knowledgeable staff with great customer focus.
Agent replied · 24 December 2024
Good evening,We appreciate your kind words and are glad to hear you had a positive experience with our staff.Kind regards, Ros
5/5
TrustpilotEveryone has been so kind and helpful…
Everyone has been so kind and helpful during my experience of buying my home.Nothing is to much trouble. Many thanks to you all.
Agent replied · 24 December 2024
Good evening,We're so glad to hear that you had a positive experience. We appreciate your kind words and are happy to know that our team was able to provide you with the support you needed.Kind regards, Ros
5/5
TrustpilotFirst class service
Having moved in a week ago it is a little early to leave a review on the house. My feedback is based on the exemplary service and support received from Isabel and Steph who worked tirelessly to make the move happen. They are a credit to DWH professional understanding and importantly their communication skills are outstanding which is crucial when buying a property.As a disabled person Isabel treated me with dignity and respect never made me feel inadequate her genuine care and customer focused approach is to be commended.I’m looking forward to living and settling in my new home.
Agent replied · 24 December 2024
Good evening,We are so pleased to hear about your positive experience with Isabel and Steph. Their dedication to providing exceptional service is truly appreciated. We are committed to creating a positive and supportive environment for all our customers, and we are proud that Isabel was able to provide you with care and respect. We wish you all the best in your new home.Kind regards, Ros
5/5
TrustpilotCalder rise team made it very special…
Calder rise team made it very special from choosing my forever home to moving in. Can't thank them enough. They were there for me every step of the way. Would recommend david wilson homes
Agent replied · 16 June 2024
Good evening Karen,We're thrilled to hear about your positive experience with our team. It's wonderful to know you felt supported throughout your home buying journey. We appreciate your kind words and recommendation.Kind regards, Ros
5/5
TrustpilotReally happy with our hew home
Thomas went above and beyond and the site team, Steve and Tom are very professional.
Agent replied · 24 December 2024
Good evening Pete,We're so glad to hear that you had a positive experience. We appreciate your kind words about Thomas, Steve, and Tom. We strive to provide excellent service and are happy to know we met your expectations.Kind regards, Ros
1/5
TrustpilotDon’t waste your money!
Whilst our initial experience with fixing snags was positive we have now become so let down with the "wear and tear excuse" on raised items. Our whole bath has now dropped out of the sealant meaning water is going down the back which will create further issues. Our fences aren’t level to be told "it matches the slope of the garden" A crack in our patio window which took us a while to notice due to the location of the crack.And an estate wide issue with the built in freezer draws all cracking making it incredibly difficult to use. And being told to replace at our own expense.Lastly every room has noticeable plasterboard joins showing through the paint and you can see every screw! We paid a lot for our house and expected better finishes, and whilst I was appreciative of the service in the first couple of months I feel that we are no longer a priority.
Agent replied · 24 December 2024
Good afternoon Grant. We understand your frustration with the recent issues you've encountered. We appreciate your feedback and will certainly share it with the relevant team.Best wishes, Lily
5/5
TrustpilotTop rate experience.
Top rate experience with this company from start to finish. Kept informed every step of the way. A special mention to Claire Attfield and in the later stages Janet who works alongside her. Nothing was too much bother. So friendly and informative. Just a pleasure to deal with.
Agent replied · 24 December 2024
Good evening,Thank you for your kind words. We are delighted to hear about your positive experience and that you found our team helpful and informative. We appreciate your feedback and will share it with Claire and Janet.Kind regards, Ros
5/5
TrustpilotSmooth purchase of our dream home.
Our sales advisors Pamela and Natalie from the Seven Sisters development was fantastic in guiding and helping us through the whole purchase process. They both always replied to any of our questions very quickly. Nicola the site manager was also brilliant in making us feel like nothing was too much trouble and diligently addressed any snags quickly. She was a pleasure to talk to and became like a friend to us over the time. Overall we are now in our dream home after a stressful move from Kent to Scotland and we could not be more grateful to those aforementioned for making the process so smooth. We hope they are recognised for their efforts.
Agent replied · 24 December 2024
Hi Pamela. We are so happy to hear that you are enjoying your dream home! We appreciate your feedback and will be sure to share it with the Seven Sisters team.We wish you all the best in your new home.Kind regards, Lily
5/5
TrustpilotHad Joe Hands round today replacing…
Had Joe Hands round today replacing damaged skirting boards after a leak. Well he went above and beyond, the skirting board, wall boards all now ready for the decorator and left the place gleaming.An absolute pleasure to have here and a testament to how trades persons should be.Thank you Joe
Agent replied · 24 December 2024
Hi Mark. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Lily
5/5
TrustpilotHawthorns Development - another level!
My husband and I have bought a new build before so knew what to expect in terms of the process and levels of service etc however the team here at the Hawthorns development have far exceeded our expectations! In particular Aaron from the site team has been incredible! Every call/ message is responded to immediately. Nothing is ever a problem and it’s made the house move overall so much less stressful. Knowing that we can contact him with any questions or concerns and to feel confident they get addressed/ resolved instantly is such a relief! Thank you Aaron, we’ve said it before but you are amazing. We don’t want our 20 weeks with you to end!
Agent replied · 24 December 2024
Hi Katherine. We are thrilled to hear about your positive experience at the Hawthorns development. It's wonderful to know that you've found the team, particularly Aaron, to be so helpful and responsive. We appreciate your kind words and will share your feedback with the Hawthorns team.Best wishes, Lily
5/5
TrustpilotGreat service at OldMill Farm.I was welcomed by the sales lady Karen
I was welcomed by the sales lady Karen, whenever I popped into the office to ask any questions, updates or queries I had. I have always been welcomed by a smiling, polite team that go about their business proffesionally.
Agent replied · 24 December 2024
Hi Jeanette. We are delighted to hear about your positive experience with our team. We strive to provide excellent customer service and are pleased that our team has made a positive impression on you.Best wishes, Lily
5/5
TrustpilotBest
Lovely sale agent Olivia
Agent replied · 24 December 2024
Thank you very much for your lovely review! We wish you many happy memories of making your house into a home. Kind regards, Lily
5/5
TrustpilotJanet & Roddy.
The sales staff pull out all the stops to help you find your perfect home.
Agent replied · 24 December 2024
Hi Jo. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Skylarks team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotGood Experience
The house design I have is perfect for me, the sales and site personnel are all really helpful and the process went very smoothly.
Agent replied · 16 June 2024
Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your new home. We will pass on your feedback to the Watlings at Towcester Grange team. We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotAmazing experience
Amazing experience, all staff couldn’t do enough for us.
Agent replied · 24 December 2024
Thank you for your valuable feedback, Darren, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Lily
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Duchy Homes
Which Duchy Homes office has the most reviews?
Hartlepool has the most, with 1,036 reviews rated 4.6 out of 5, followed by Sunderland with 96.
Where are the Duchy Homes offices?
The five Duchy Homes offices, by town:
- Billingham: Autumn Grove, Wynyard, Billingham, TS22 5UX
- Hartlepool: Elwick Road, Hartlepool, TS26 0LQ
- Madeley: Platinum Place, Madeley, CW3 9HT
- Malpas: Waterfield Road, Hampton, Malpas, SY14 8FG
- Sunderland: Meadowsweet Lane, Sunderland, SR3 2GR
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