Duchy Homes Hartlepool reviews

★★★★★ 5/5

Trustpilot

We can't praise the team on site highly…

We can't praise the team on site highly enough. Jane in the Sales Office has been brilliant with the efficient service she has provided. She has been both friendly, approachable and helpful. Carl, the assistant site manager, has always gone out of his way to ensure that we understood all the features of our new home and has been a most amiable contact throughout the past few months. He couldn't have been more helpful and has responded immediately to all our queries. Can't praise both of these people enough.

Graham · 18 September 2026

★★★★★ 5/5

Trustpilot

Our new home

We were kept up to date via Abby Timmins our sales advisor on the progress of the build. Abby was amazing and asnwered our many questions. On the day we moved in Abby met us at our new house and with a hamper, very nice. We love the house and the estate, we are settling in really well.

Christine · 20 September 2026

★★★★★ 5/5

Trustpilot

Great sales consultant

Great sales consultant. So helpful and understanding throughout. We are in England and buying in Scotland. Process is so different but the sakes team are trying to make the process as easy as possible and accepted a deposit for the Falklands in Cornhill Village even though our house is sold subject to contract

Kevin · 18 September 2026

★★★★★ 5/5

Trustpilot

Amazing Home Buying Experience!

We recently moved into our new home in Mallard Meadows and the service provided from Bernard and Robert was outstanding from the very start. From the initial viewing right up to completion we were kept thoroughly informed and all progress was kept to a tight timescale for us. I would also like to comment on the fact the level of aftercare provided by Bernard and Robert is amazing and personal. Overall an absolute 5-star home for our little family, from the service provided to the quality of our home we are in awe. Thank you!!

Sam · 23 December 2025

★★★★★ 1/5

Trustpilot

Don’t believe what you are told about price negotiations!

When we bought our house we were told by the sales team that they did not reduce prices as it was not fair to existing homeowners. You can imagine our frustration when 4 weeks after moving in an identical property next to us was reduced in price by 15k as well as an enhanced incentive. My issue is not that the price was reduced, it was that we were told this would not happen so that impacted our ability to negotiate. Despite numerous emails to them we have been brushed off and basically it’s implied that the conversation never happened. People beware !

Alison · 21 September 2026

★★★★★ 5/5

Trustpilot

Timely attention and keeping us updated…

Timely attention and keeping us updated is what we love most. All staff are so lovely. The Kenneth House is the best in my opinion and the price worth the space

Joshua · 10 September 2026

★★★★★ 3/5

Trustpilot

Really excited for the move

Really excited to be moving into the Winnycroft development early next year. A bit disappointed that the external tap and turf are now additional extras and when asking if any support could be provided to help me have them (as they was always standard and was included in the base spec provided to me) they couldnt offer anything but replacing other incentives. Everything else has been a smooth ride so far.

Jacob · 6 September 2026

★★★★★ 5/5

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Isabel Lees made it a great experience

Isabel Lees made it a great experience. Isabel is professional, knowledgeable, helpful, kind, patient and honest.

Ian · 20 September 2026

★★★★★ 5/5

Trustpilot

Stress-free

Lauren was fantastic throughout the whole process, making the whole thing simple and stress free.

Sarah · 10 September 2026

★★★★★ 5/5

Trustpilot

Hawthorns Development - another level!

My husband and I have bought a new build before so knew what to expect in terms of the process and levels of service etc however the team here at the Hawthorns development have far exceeded our expectations! In particular Aaron from the site team has been incredible! Every call/ message is responded to immediately. Nothing is ever a problem and it’s made the house move overall so much less stressful. Knowing that we can contact him with any questions or concerns and to feel confident they get addressed/ resolved instantly is such a relief! Thank you Aaron, we’ve said it before but you are amazing. We don’t want our 20 weeks with you to end!

Katherine · 9 December 2024

★★★★★ 5/5

Trustpilot

Our new home in Rugby !!

I'd like to take this moment & share a big THANKS to the entire DWH team. I'd like to specifically call out few people for their exceptional service right from reservation to handover process & beyond.To begin with, Matthew in Ashlawn Gardens office has been absolutely fantastic. He showed lot of patience in understanding our requirement & accordingly guided us to make the right choice. He was ably supported by Michael & Hilary from the sales team.All of my queries during the entire process were handled promptly & efficiently.So far, we haven't any major issues in the house as such but thanks to Tom (site engineer) for helping us clear minor snags in timely manner.Great job DWH team & thank you again for helping us move into our dream home !!

Chirag · 29 November 2024

★★★★★ 1/5

Trustpilot

101 issues, 0 fixes.

I have had countless issues with these guys.When I moved in, there was crisp packets and other litter wedged into the bricks of our garden. Within a week, an unsecured brick from a wall fell onto my friend injuring him. We have had to have our front door replaced, and since then an intense draught has been coming from the door. The windows don't work properly so they came to "fix" it, and by "fixing" it, they put some sort of extra latch on meaning we could no longer use the full functionality of our windows (night vent). There is mould under our bathroom vinyl, and the pipes from the bath/shower was not caulked, meaning heavy leaks, meaning paint damage, which still hasn't been fixed. Our steam extractor fan in our bathroom wasn't connected to the outside, meaning it was pumping steam into the attic. This caused our electrics to trip. Boiler broke within 4 months of moving in. Fence was misalligned. Fence gate lock was misalligned. Cracks all over the walls and ceilings. Mud all over the neighbourhood. No landscape work done for weeks despite paying for it. A million and one issues, yet no fixes. Cowboy builders.

Harry · 20 November 2024

★★★★★ 5/5

Trustpilot

Top tier service from the exceptional Duo Tom and Juliana

We had an amazing experience with Thomas and Juliana from the moment we walked into their sales centre. From the very beginning, they made us feel so warm and welcome. Juliana, in particular, was incredibly thoughtful, she remembered us from five years ago when we were looking for our first home! At that time of visiting DWH for our next home, we were considering several developments, and although we were leaning toward another one, it was the genuine kindness and welcoming nature of Tom and Juliana that ultimately convinced us to choose DWH.Throughout the process, they took the time to explain everything clearly and answered all of our questions with patience. From our initial enquiry all the way to reserving our plot, they made sure we were informed and comfortable every step of the way. Their dedication to ensuring we had all the information we needed was evident, and it made the decision-making process much easier. They went above and beyond for us to get what we needed and make sure we were taken care of.We are beyond thrilled with our choice and can't wait to move into our new home. A big thank you to Thomas and Juliana for their exceptional service and for making this experience so positive from start to finish!

Simgerallds · 18 November 2024

★★★★★ 5/5

Trustpilot

Friendly Staff

The team at Heyford Springs were very friendly and helpful.

Miss · 10 September 2026

★★★★★ 5/5

Trustpilot

DWH Ramsey Park - brilliant service and experience

We recently purchased a DWH home in Ramsey Park. This is our 4th new build home over a period of 20 or so years and our first time buying from a major developer.The first thing to say is that the houses are incredibly well designed, the layout is very easy to get used to with a mixture of open plan living and separate rooms downstairs, which is a brilliant mix. The master bedroom in our house is beautiful, has a walk-in wardrobe and a stunning bathroom. With a family bathroom and 3 further double bedrooms there is plenty of space, all of which has been well thought through.The purchasing process through Adam at Ramsey Park was great - everything was easy to deal with and when we asked for blinds and to replace a granite work surface, this was done with a minimum of fuss and for a decent price.However, where DWH Ramsey Park really differentiates itself from other builder is their aftercare. We're incredibly lucky to have Scot Callaghan looking after our site. Scott understands customer service and is always looking to understand how he can support you. He has made a huge difference to our experience and has managed to resolve pretty much all of our niggles. From my perspective, he is always going above and beyond and has helped us to turn our house into a home by organising trades, resolving any minor concerns that we have had and generally being helpful.Weirdly, I'd have expected smaller builders to be more attentive and more willing to resolve any problems but that hasn't proven to be the case, DWH and Scott in particular have been excellent. The one caveat I have is that we have not yet had to use the customer care department and so, I can't comment on their capability or the experience of that team but I can confidently state that if you're looking at Ramsey Park as a place to live, you can rest assured that the team here (Craig Scott and Adam) will look after you and ensure that you will love your new home (but in particular Scott). ;)

JP · 14 November 2024

★★★★★ 1/5

Trustpilot

For those with a kitchen glazed pod bay area.....

EDIT: still no contact from anyone at South Midlands Customer Care as of 07/11/24 which shows they are unapologetic about selling faulty homes that don't meet the correct building regulations!This is important information if you have a glazed window bay pod area in your kitchen/dining room, and you purchased your DWH home roughly between 2016 to 2021.Our property is a DWH Cornell in Northamptonshire built in 2018.During heavy rainfall we experienced severe water ingress which we first noticed in December 2019, which we were only aware of as the water was coming through gaps in our vinyl flooring in the pod area. The sub floor concrete under our flooring had been soaking rain water up like a sponge, and we found this out when water was squeezing through the gaps in the flooring. This painfully has taken DWH five years to put it right (we are still sceptical that this has been fixed correctly!) through our endless persistence, as South Midlands DWH Customer Care are appalling, with absolutely no urgency or empathy. It has taken four bodged repairs and three formal complaints (one of which was completely ignored!) to get to where we are now, and it has been hell along the way with the deception from directors & managers, our constant exposure to damp, endless emails, phone calls, the mess and damage caused by contractors, etc. Also just to add, DWH tried to force us to sign a non-disclosure agreement just to receive payment for our accommodation and food for when we had to move out of our home when our new flooring had to be laid.This defect had occurred due to negligence in setting the entire window pod frame unit in correctly during the build process, along with using the wrong window frame and the ground level being too high against the damp proof course. This was for an unnecessary requirement for disabled access, when there is an already compliant front door as the principal access.  There also originally was a step leading into the rear entrance to our garden, which made the disabled access through our pod unit doors completely pointless. Damp/water ingress that occurred from outdoors to inside was a fundamental installation error and that should have been mitigated before the window pod unit was installed. The threshold design should've been compatible with the Building Regulations Part M and Part C, but they breached these along with NHBC building control guidelines. There was no sill under the doors as well as no flexible brushes for under the door - both were never installed on our pod unit, as they should’ve done under NHBC guidelines.  Along with the garden being level with the pod unit’s DPC (it should’ve been two bricks lower) and it sloping towards the house, a flat roof where water runs straight on to the ground during heavy rainfall, and a sprinkling of gravel only as drainage - it was a recipe for disaster.  This build detail means all the homes with pod units built roughly around 2016 to 2021, will likely not be built to the correct regulations.Our next door neighbour lives in a Holden, and they are experiencing exactly the same issue as us. Their pod unit is built in exactly the way as ours was - along with a garden level with the pod’s damp proof course - and water ingress is occurring through to their floor every time it rains.This incorrect build detail means all the homes on our development - and likely other developments in the UK built around the same time as ours - with pod units will be built incorrectly, which makes all of these homes defective.  This will likely also apply to patio doors with ground level over the damp proof course.DWH are liable to revisit every home to put them right. Please check your pod - if your ground outside is level with your pod doors, with no sill under the doors, you will very likely be experiencing damp under your flooring without knowing, or if you have discovered it, you will be right in thinking you have a problem. Don’t let DWH make you believe it is a minor issue, like they tried to do with us.You will need a whole new pod window unit with a sill running all the way around the frame, your garden re-done to be lowered by a two brick level, and your damp concrete subfloor dug out of your pod and re-done, as well as new flooring…..not forgetting an extreme amount of time and patience to deal with DWH.If you believe you have the same issue, my advice would be to go straight to a solicitor. There are three developments in Northamptonshire we know definitely have defective pod units and patio doors - these are Bertone Manor - Kettering, Priors Hall - Corby and Wendel View - Wellingborough, and there will very likely be many more across the UK.

Aggrieved · 7 November 2024

★★★★★ 1/5

Trustpilot

Where do I start ??

Where do I start ??We bought a "Dream Home" 7 months ago in Yapton on the Rydebank Estate.There were a few problems on inspection, before handover. We were assured that all the problems would be resolved shortly after moving into our "Dream Home" and guess what ??A few were sorted BUT & months later ( today ) we are having a new front door set because the lock mechanism has jammed the door closed having denied us access for 5 days. It is today being worked on and producing clouds of dust ( which seems to be a common thread on this estate with speeding contractors traffic on unmade roads )and intolerable noise levels.The Door is having to be replaced because of shoddy workmanship and incorrect adjustment when originally fitted ( I know because I spent 20yrs of my life fitting the things ).It also appears that many others on this estate have, or are waiting to have their doors replaced.There are many other issues and it sees to us that once they have your money ALL interest in quality after service disappears.

Rob · 31 October 2024

★★★★★ 5/5

Trustpilot

This is a review for Keith (customer…

This is a review for Keith (customer care) who visited our property recently to carryout corrective work.Keith arrived promptly for the arranged inspection of "settling" which had taken place around the house over the last 18 months. He explained clearly the steps that would be taken to rectify the issues and he was very easy to engage in conversation with. The work was spread across two days allowing preparatory work to dry prior to painting. Throughout each stage furniture and carpets were protected by plastic sheets and a clean up period post work leaving no trace of dust or dirt.Keith is the ultimate professional whose quality of work is the best, a true subject matter expert whom I highly recommend.

Phil · 28 October 2024

★★★★★ 5/5

Trustpilot

Great work Ashley

We would like to bring to your attention the amazing work Ashley (Ash@bdwsw) from the Customer Care team has just carried out on our property. Thank you so much for earmarking Ashley to carry out our extensive snagging list, most of which related to internal decoration. His work was first class and attention to detail excellent. He was extremely considerate and very tidy. We are delighted to say that thanks to Ashley our new home is looking fantastic.

Andy · 22 November 2024

★★★★★ 5/5

Trustpilot

Wendel homes consultant Michelle

We decided in June we wanted to move but stay in the Wellingborough area, after looking at both existing and new developments, we decided to go Wendel homes, where we had a conversation with Michelle. She could see we were not convinced, and advised us to go to Overstone to the show home. Michelle was completely right, and we went back to start discussing properties. Michelle has been an absolute support during this process. She has not pushed but always advised and doing what is best for us. We have never bought a new home, but once we had sold our apartment, Michelle has ensured we are kept updated on not only our property, but also how the entire estate will eventually look like. Michelle has a wealth of knowledge which has meant any question we have, she answers, and ensures everything is right for us. We are always welcomed with a friendly smile and outstanding service.

Allison · 20 October 2024

★★★★★ 5/5

Trustpilot

St John's View, Cayton - amazing service

Really impressed with everyone at St John's View, Cayton particularly Rebecca in the sales office and the Part Exchange Manager John who were both so helpful on the run up to exchanging contracts. Any questions I had were answered straight away. Daz & Joe on the site have looked after me since moving in and nothing has been too much trouble & little minor snags have been sorted quickly. Beautiful homes with lovely, professional, helpful staff. Would definitely recommend. Thank you all so much.

Jennie · 2 October 2024

★★★★★ 4/5

Trustpilot

Great service from Sales Advisor and Site Manager

Chris Ramsay and Dean made the whole experience of buying a brand new DW home at Anson Gardens, Fradley, stress free. From paying the reservation fee, right to moving in day they have been easily accessible to answer any queries or questions. The only thing I would raise is the internal lay out of our Exeter home with regards to the practical placement of electrical sockets in all rooms. It seems no thought or logic has been used by the person making decisions on their location. E.g. two sockets placed on one wall one meter apart and the other walls having no sockets. Making it difficult to choose a personal set up for the rooms.

Hassan · 29 September 2024

★★★★★ 5/5

Trustpilot

Drakelow Park - New house Purchase

Drakelow ParkGemma at Drakelow Park was fantastic throughout our house buying process. Her focus on customer service was so clear and she did everything possible to make our move as simple as possible. Especially on move in day she had everything organised for us.We went through a part exchange process and Gabriella (Part Exchange Manager) was also fantastic and again really focussed on customer service and making the process really simple. She was always clear with what was needed, really timely with responses and helped us keep our move on track. Lynsey Seymour was the stand out member of the DWH team, she was an amazing support when we were having challenges with solicitors to help keep everything on track, provide updates when they were lacking from the solicitor and going above and beyond to provide us advice and updates until our move in date.Our only downside of the process was utilising the recommended solicitors, Taylor Rose, our experience with our conveyancer was not positive and we would not recommend using these to future purchasers from DWH.

Kathryn · 18 September 2024

★★★★★ 5/5

Trustpilot

Knowledgeable Sales Team

I found that the sales team were very polite and gave a positive feeling to the customer (me). I dealt with Michelle and Estelle. Both came over as knowing what the product/s is. Michelle guided us through the process of purchasing and is very knowledgeable with regards to some aspects of the build. I always feel at ease with them. Being a former Architect I can’t fault them. After sales to be reviewed on another Trustpilot page.

J · 29 October 2024