Duchy Homes Hartlepool reviews

★★★★★ 5/5

Trustpilot

I would like to highly recommend Mansha…

I would like to highly recommend Mansha Panesar, she has provided an outstanding service and has gone above and beyond to help us secure our home. She was very knowledgeable and efficient during the whole process! She provided us with all the information we required and made the whole process as smooth as possible. We are all very grateful for her help and support. She is a real asset to the company! Thank you.

Iryna · 28 July 2024

★★★★★ 4/5

Trustpilot

Forest Walk development plot 101

Throughout our experience of the viewing process and communication with DW at Forest Walk, Curbridge the staff we dealt with were helpful and knowledgeable at all times. To be fair we were quite exacting in our requests and requirements which in the end could not be reached. But it was certainly not from the lack of effort on their part to make things work. Unfortunately the property/ development was not for us in the end.

Nick · 23 September 2026

★★★★★ 5/5

Trustpilot

Gary & Jordon from the Customer service…

Gary & Jordon from the Customer service team are amazing, they’ve been to look at one thing today and ended up doing several things for us! They were a pleasure to talk to and have really solved some problems for us, thanks guys!

Sarah · 22 September 2026

★★★★★ 5/5

Trustpilot

What a great team

What a great team, from the minute we walked into the marketing suite and spoke to the friendliest ladies (Kerry and Bev) to the fabulous Jayne who had to deal with a very challenging sale due to our buyer and without her perseverance things definitely would not have progressed as they did. Jayne made sure things constantly moved along and was so helpful. So happy with our new home and the really lovely welcome we received when we moved in and the excellent customer service since, this is our third new build purchase and we are sooooo happy, thanks to a great team

Wendy · 1 April 2024

★★★★★ 5/5

Trustpilot

5 Star Staff - Outstanding

The staff are really friendly, and the attention to details are exceptional. My requests were handled fast and effectively, and I would definitely recommend them. They made us feel at ease and answered all of our inquiries professionally.The entire process ran perfectly from the minute We met Jade Thomas at the sales office. Jade is an amazing salesperson. Then, throughout the process, Gavin kept in touch with us. I strongly recommend Gavin McCarthy. From start to finish, his professionalism and attention to detail helped us make the process smooth and speedy. Overall, I am pleased that I decided to purchase a DWH property and would not hesitate to recommend them to anyone.

Rasika · 28 March 2024

★★★★★ 1/5

Trustpilot

Poor

We bought a 4 bedroom house on The Orchard development in Darlington in November 2023.On the day we moved in I was met at the door by one of the site managers who explained to me that there was a fault with the heating. I was then told it could be up to two weeks for it to be fixed. The site manager told us that there was nothing he could do. I asked him to call a plumber however was told that he couldn’t! After having to complain to the sales woman before even unpacking the van. It was then suggested that we went out and sourced some electric heaters! Eventually DW provided us with two electric heaters and the heating system only fixed a few weeks later. The wrong parts had been fitted and the lad who eventually fixed the heating said it was lucky our house hadn’t flooded.Our driveway has sunk due to plant machinery been parked on it prior to us moving in. This was a known issue before we moved in, yet 5 months later it is still not sorted and we have no date of when it will be. This results in all building rubbish gathering where it has sunk and is unavoidable when getting in and out of our cars, resulting in dirt constantly in our cars, on our clothes and in the house. In freezing weather it’s a major hazard especially when getting a baby in and out of the car.The turf in our rear garden has been laid on rubble essentially. When I brought this up with the site manager I was told that it hadn’t. The site manager came around and I literally had to show him rubble and at this point he asked me to go out and take pictures on his phone for him. A date was then set for the turf to be taken up and relaid. Another day where someone had to stay in the house. The lads turned up at 2pm on a Friday and informed us that they had no idea they were on the job and then said they couldn’t do it anyway. A few days later they have turned up, ripped up the turf only to find such things as breeze blocks under the turf. The lads were supposed to be back in today to finish the garden but as per usual no one has turned up, and site management aren’t responding to emails.The overall finish in hour home is terrible. From broken light fixings to pretty much every hinge in the property having paint on them. When we moved in we had to spend nearly two days just cleaning as it had just been handed over in a terrible state. We had loose stairs, loose taps, kitchen doors which fell off their hinges, uneven floors, holes in the concrete floor, I could go on.DW will not tell you if the houses on the site have been sold to housing associations, nor were they highlighted on the site plan prior to us buying. The sales woman told us that she would have told us about the social housing had she know but also told us that DW have no obligation to do so.From speaking with others on the site it seems that people are now just fixing their own faults as they are sick of waiting for DW to sort them out.People will come around to do snag lists with you but then you will basically never hear anything back about 90% of the snags. 5 months after moving in we are now of the opinion that we need a professional snagger in as we’ve just lost all confidence in DW and the quality of our house.We used their suggested solicitor and mortgage people who also managed to screw up the moving process. At one point we were told that we hadn’t signed a form (we hadn’t been sent it) and due to this we were at risk of not been able to complete the next day. We were asked to print, sign and send back a form in the next 20 minutes the day before we were due to complete or we couldn’t go ahead. In addition to the above we’ve needed our kitchen worktop replaced, as when installing they over cut where the hobs go, resulting in a 3 inch saw mark on my worktop. Rather than replacing it at the time, we had to put up with the inconvenience of having to have it rectified after we moved in. We were told that other parts of the kitchen would be rectified whilst the worktops were off, again this hasn’t been done. On top of this the electrician who was supposed to fix a light in the kitchen (which didn’t work since we moved in) couldn’t do the work because a kitchen cabinet needed to be removed, which the kitchen fitters who were there at the time stated wasn’t on their job sheet so wouldn’t take it off. One kitchen light resulted in 4 occasions where we’ve had to wait in for someone to come around before it got fixed. Add this to our stairs and bannisters, which look like they have been put up by my one year old with parts from the skip, there has now been 5 contractors round to sort those and they still look terrible.Communication from the site is horrendous and overall the service provided by DW is shocking. Like others have stated it appears once they have your money and any sort of service goes out the window.You expect a house you buy to be finished to the same standard as the show home, albeit not decorated. Ours is far from it.

Andrew · 27 March 2024

★★★★★ 5/5

Trustpilot

Home buying with DWH

Our experience with DWH was great throughout the whole process of buying our new home. ALL the staff were ALWAYS helpful and absolutely nothing was too much trouble for any of them!!! The ladies in the sales office Kate & Courtney went above and beyond constantly. Kate in particular was amazing, when there were bumps in the road she kept us calm and dealt with things professionally whilst supporting and reassuring us at the same time, an absolute star!!!!

Amanda · 8 April 2024

★★★★★ 5/5

Trustpilot

Quality staff quality build

Fantastic quality well built home on a lovely well laid out estate. The buying process was smooth and contact through was of a high standard. The sales lady at the Ramsey park development was fantastic the knowledge and expertise provided was reassuring and comforting in the buying process. Dawn Elliott was the ladies name and what a fantastic member of staff she had been through at the process, dwh you should be extremely honoured to have such quality staff.The staff at DWH have continued to show there excellence even after we have moved in the site management are on hand, respectful and accommodating at every stage of contact we have had, again DWH you should be honoured to have Carl and Craig working for you with out staff like them you would not achieve the excellence we feel we have had.The build quality has been really good with attention to detail in the finish of the build obviously been a high priority to DWH.Fantastic all round experience with particular thanks to the 3 members of staff at ramsey park we had dealings with Dawn, Carl and Craig

Nick · 15 March 2024

★★★★★ 5/5

Trustpilot

We bought a Mitchell on the Olive Park…

We bought a Mitchell on the Olive Park site in March this year. The customer care team have been brilliant and I have to thank Oliver Wardlow especially as he has been wonderful in resolving any issues that we have come across, that are to be expected with a new build. He has been very prompt in resolving all of our concerns and we are very happy with our new family forever home.

Hannah · 23 July 2024

★★★★★ 5/5

Trustpilot

Pristine, by Andy Wooding and Ian McDonnell

This is the third time this lovely team of decorators have been to our home. They really are a dynamic duo with a fantastic outlook and sense of humour. Both Andy (PD) and Ian (BD) were an absolute pleasure to work with.They are professional and respectful and really do go the extra mile for their customers and clearly take great pride in their work. They have helped us to achieve the home and finish we expected and are an absolutely fantastic asset to the company.Thank you Andy and Ian for making our house as pristine as possible and we hope you receive the appreciation and recognition that you so clearly deserve from the organisation.We can tell that you are very eager to do the best job that you can and really want the customer to be happy which really has meant a great deal to us and our family.Thank you to you both, a great team and a pleasure to work with!! Gill and Sandra 👍

Ms · 12 March 2024

★★★★★ 5/5

Trustpilot

Harpinder has been amazing

Weve just reserved a property at centurion meadows! What a journey its been. Weve been indecisive, picky, full of procrastination and quite honestly the worst customers you could have! Harpinder has been a god send. Knowledgable about each individual plot she has helped guide us to our dream home. Her customer care is second to none and she has gone above snd beyond for us. Its taken us 8 months to make a decision and harpinder has given us more time than we deserved. She is credit to the company and the industry. Thank you so much and you arent rid of us yet!!

Jess · 10 March 2024

★★★★★ 5/5

Trustpilot

Fantastic site team

What can I say, a developer with a site management team that’s respectful, concise and always available to help? Ramsey Park is a beautiful development but what tipped it for us was the team at Ramsey Park. No issue was too great for Scott, who’s an exemplary site manager. Any issue we’ve had he was always on hand to rectify, promptly as few and far between as they were. The sales team, Dawn and Adam were fantastic during the sales process. Also Carl too. The quality of the homes built here by the team speak for themselves and we’re delighted we chose DWH at Ramsey Park.

Dennis · 7 March 2024

★★★★★ 5/5

Trustpilot

All staff have been amazing and…

All staff have been amazing and helpful. Teething problems sorted quickly and efficiently. Good build standards. We love our new home. There is plenty of storage space in the kitchen and utility (Holden design). We did pay upgrades for kitchen and other fittings which we are pleased with. Only groan and it's not a big one, is that the oven does not have a pre set timer facility. The house is very warm and cosy as you would expect from a new build of high standards and high EE rating. The TV/media point comes with cable wiring but behind the unit and it is necessary to fit or obtain 2 x single F modules for connection. Obtain this before the Sky engineer fits a dish and completes the connection. We love our new home.

Customer · 7 March 2024

★★★★★ 1/5

Trustpilot

Unethical and inhumane experience

E.M is the Customer Care Manager dealing with my complaint. His lack of customer Care is shocking. Delayed responses and no resolution or emotional intelligence shown. I bought a flat which has serious issues his team could easily solve, but no joy. As a disabled person with children, one of them also disabled I have no further funds to make repairs. DWH and their staff seem happy for me and my children to live in dire conditions. They don't care this has impacted on me to the point of feeling suicidal and had 2 failed attempts. They only care they sold the property. Unethical and inhumane firm.

Maria · 6 March 2024

★★★★★ 5/5

Trustpilot

Review of initial registration / reservation process.

Kay at the Jackton site very helpful and knowledgeable about the house types. Due to the development being at a very early stage - we were able to visit another development for a tour of the property we were interested in - this was facilitated by Kay and helped with the decision making process. Kay was also able to provide detailed information on the plot, garden and included options so we were fully informed throughout the process. The reservation process was very straightforward and was conducted via links sent through text messages. Looking forward to the next stage!

Daniel · 26 February 2024

★★★★★ 5/5

Trustpilot

It’s a 5-star from me!

I am a very proud new DWH homeowner! The team at Hampton beach, very well-led by Lisanne, was absolutely amazing! Always on my side, making every effort to ensure I moved into my new home on time! There was no challenge they couldn’t help solve! I look forward to a good lifelong relationship with Lisanne and her team! (Lucy was exceptional!). Thank you for a service worth shouting about! Annete

Annete · 23 August 2024

★★★★★ 5/5

Trustpilot

Outstanding from start to finish!

Re: Minster View, BeverleyFirstly a big thank you to Steph & Dawnie who we first met on site when reserving our home and dealt with through to completion - both very informative, friendly and super helpful with any questions we had.Once moved in, Paul and Martyn on site have been nothing short of outstanding and if they are running the site, we wouldn't hesitate to recommend a home here to anyone! With a very small about of snagging, we were kept informed throughout and it was completed very quickly for us. Paul & Martyn are an absolute credit to DWH both in their attitude, the way they deal with customers and the running of the site itself.Thank you so much, moving has been stressful but the site team being so good has made the whole process a breeze. Minster View is a lovely site and I would highly recommend it to anyone looking for a new home in Beverley.

N&A · 20 February 2024

★★★★★ 1/5

Trustpilot

Sage Home shared ownership

Hello, I moved into this property on 23rd December 2023 and I’m suppose to have a 1 year warranty with the building. All the double glazing is bowed and there is a stream of cold air that comes through the double glazing. There is damp in three rooms. I have been told to email this address BDWReviews@unlimitedgroup but I just get told my warranty has run out.

Lynette · 8 October 2024

★★★★★ 5/5

Trustpilot

Resolving Issues

We recently moved into a DWH home and undertook snagging. A snagging report was generated and shared with DWH.Florin a member of the DWH Brooklands Phase 5B was assigned as a point of liaison. We’ve been thoroughly impressed with Florin’s service. He has been very proactive, professional and shown genuine concern for the customers needs. Through Florin’s coordination, a significant number of the snags have now been resolved and a clear plan for resolving outstanding items has been communicated to us. Thank you Florin for your excellent service!

Abel · 16 February 2024

★★★★★ 5/5

Trustpilot

Buying our first home!

My husband and I had several meetings with Matt at the Bishops Lydeard site. We were looking at the possibility of buying our first home in the near future and this has become a reality now, rather than later in the year, thanks to Matt's help. We were able to have both unscheduled and scheduled meetings at the site as well as viewing the property we were interested in during the first unscheduled meeting. Overall, the daunting experience of purchasing our first home was made easier and smoother.

Stefanie · 12 February 2024

★★★★★ 5/5

Trustpilot

Stairs caulking repair by Keith

Keith came to do a job that has been passed around. He showed up when the new home team said he would and even if he was going to be early he’d pop by and let us know. Always talked us through the process of the job and kept the area clean and tidy. Excellent craftsmanship and a perfect end result. Thank you Keith!

Phillip · 14 November 2024

★★★★★ 5/5

Trustpilot

5 star experience from the Lavendon Fields Team

The team at DWH were amazing when it came to our house purchase. At the time of viewing, throughout the conveyancing process and their after care. I just want to highlight a few individuals below. Bernard was brilliant from the day weet him to view the house. He understood our circumstances and made enquiries where necessary to make things as quick and as straightforward as possible. He kept us informed all of the time, checking in and was really accommodating. Hannah was brilliant on the lead up to our completion date and on the day of completion. Completion was not as smoothe as we had hoped, but this was not down to DWH. She did everything that she could to try and make things as smoothe as possible in what was a really stressful time. George the site manager has been brilliant too. He has checked in with us on the phone since we moved in, and has visited us at our property twice to make sure everything is ok, check we have settled in and whether we needed any repairs. Dee, the part exchange manager was easy to get hold of and responsive on emails as were the rest of her team. Having them as contacts during the part exchange process was brilliant because it meant we had another line of communication that wasn't between lawyers. Overall we had a great experience and the team were brilliant. We would definitely recommend to friends.

Steph · 12 January 2024

★★★★★ 5/5

Trustpilot

Excellent Hawthorns Team

The service we got from the first day we reserved our property to moving in the day is second to none. Ricky and Kim were very professional and friendly as they provided personalised support to us.The site team, comprising of Nathan and Jeremy, were also a cut above the rest. They walked us through what to expect from them as our site support, and they have delivered over and above what we expected. Their support has made us settle into our new home faster and comfortably as we were dreading the move and all issues that come with it since I have significant physical limitations due to ill health.Both the site and sales team are very approachable, always available, and very responsive. All the queries we have had have been attended to promptly with no questions asked, which is quite reassuring indeed. The teams are truly greater assets to DWH as they work to align themselves with the DWH ethoes. It has been an excellent experience through and through.

A · 11 January 2024

★★★★★ 5/5

Trustpilot

Only collected keys this morning but so far so very good.

Only collected keys this morning but so far attention by Pamela, Natalie and Nicola at Seven Sisters, Stirling has been great. The whole process was very straightforward with everything well explained and any minor details promptly dealt with. House and garden designs suit me very well and are surprisingly unusual, in my experience. Build and fittings quality seem verygood to me; a non-building professional.

David · 26 October 2024