Duchy Homes Hartlepool reviews

★★★★★ 2/5

Trustpilot

First impressions

Firstly, I would like to point out how great the sales team are, they were transparent, honest and very supportive every step of the way. (Thank you Alice & Val).When it came to the completion day and viewed my house in its final stage I was really not impressed. I like to think of myself as a very fair person and tried to take everything into consideration, such as appreciating the builders have to work within a timescale, and to rectify every issue before hand would mean a huge delay on completion dates. That being said, I felt it was imperative to hire a professional snagging company and between them and myself we both agreed that there were so many things that could have easily been rectified before completion. When speaking with Dean the assistant site manager he really took the time to explain everything in great detail which I was extremely grateful for and put my mind at ease straight away. Dean informed me that their main duty was customer satisfaction and they won’t be happy until the customer is happy which was really refreshing to hear. Customer care were also extremely rapid in responding to me when the issues were brought to their attention. Following this, I am finding it quite difficult to get settled in (which is not the best feeling) as I’m finding new snags everyday.I’m now awaiting for the relevant team to contact me to discuss suitable times for the works to be carried out and once these issues are rectified I will be sure to praise DWH and give them the ratings they deserve.In conclusion I hope my review has come off fair, I just feel I won’t be satisfied until things are put right.

Mike · 31 December 2023

★★★★★ 1/5

Trustpilot

Never again! Don’t touch them with a barge pole

Been in our house for 18 months and still awaiting snagging. They take your money and run - the guy that signed our house off should be removed immediately from the company. Sales office told us no building would be happening opposite our house and now their subsidiary company Gladmans is trying to build 350 homes on otherside of field opposite and putting road through our field that we as a development pay maintenance upkeep for and are including it in plans for the new development and no longer part of our development - mid-sold to all residents!Cooker fan not connected and issues with kitchen cupboards, shower had to be re-fitted, new bannisters required, loads of nail marks blown in ceilings but we accepted that as need to complete a little earlier than initial thought but took over 8 months to get that sorted. Dishwasher and washing machine not plumbed in at all and hoses too sort so once we’re working had leak. Freezer had broken drawers before we moved in and worktop was damaged in numerous places and kick birds useless. On our 3rd front door as they use cheapest on market.Now 18 months later go to loft last bit and see none of the upstairs extractors are properly connected and only one which is in right place is tied up with cable ties and duct tape and hanging off.Complete cowboys and have Mis-sold every house in the development because of the planning - many unhappy customers with flooded gardens and staff taking back handlers of other workers for private jobs then leaving residents high and dryWould never touch DWH or any Barratt company in the future - my mental health has been gravely affected and I feel absolutely drained from all the visits from the after sales team. If I didn’t work from home 3 days a week don’t know how we would have managed to get half the things done. If you have stuff outstanding don’t let it lie as after 2 years they won’t even answer people’s emails - if you haven’t committed yet run as fast as you can

Alison · 18 December 2023

★★★★★ 5/5

Trustpilot

Bought new build at Bertone Gardens

We have bought a new build at bertone gardens in Barton Seagrave. Everything has been so smooth! Our sales advisor Karen well what can we say she has been fantastic, from her knowledge to her charm she has supported us from start to finish. her inviting personality and friendly customer service makes for the ultimate experience DWH are lucky to have her!

Ryan · 10 November 2024

★★★★★ 5/5

Trustpilot

Mallard Meadows Development

Mallard Meadows Development Been in our home 5 weeks now and can’t fault our experience. Couple of minor snags all dealt with immediately. Bernard Friess the sales manager has been brilliant and site manager Tom is just as good. The whole process from reserving to completion and onwards has been smooth. We used the PartEx scheme. Beautiful development. Thanks guys. L&D

Laurie · 23 November 2024

★★★★★ 5/5

Trustpilot

Highly recommended!

I have just moved into my first home and very pleased that the build is finished to a high standard, with input from independent professional pre-completion inspection. The entire house buying process was made a breeze with the exceptional support and guidance I received from Lizzie then Jordan and Becca. The build was completed to the anticipated legal completion date. The aftercare support from the site team lead by Dan was outstanding and this has helped me settling in well. I couldn't thank the entire team enough and would have no hesitation to recommend DWH to anyone looking to buy a new build home!

L · 10 December 2023

★★★★★ 5/5

Trustpilot

Great buying experience

Great buying experience. Part exchange took a lot of pressure off when struggling to get a sale on previous property. Great sales staff especially Nathan at Parc Fferm Wen,St Athan who went out of his way to make sure everything was right for us on the big day.Also thanks must go to Site Manager( Gwyn) who is always ready to solve any problems if and when they arise and answer any queries we might have. Enjoying our new house immensly.

WALTHAM · 9 December 2023

★★★★★ 1/5

Trustpilot

Serious floor leveling problem, and they are not following up!!

Moved in the new house in April this year, there are serious floor leveling problems from day 1. The problems were reported immediately but they didn’t offer a fix until October. Scheduled a four days appointment with them, but then it had to be postponed as they “had no enough material”. Finally the contractor came last week and started to redo the floors, saying it would be done in 4 days. However they found out they didn’t make it right after layering the cement. The progress is somehow paused right now, leaving the floors with no tiles on top for five days already. We kept asking what’s the next step and when can it be fixed, but we got no concrete feedback. This is so frustrating as we moved every furniture away, being unable to cook or live normally in the house. Christmas is coming and this mess has been ruining our plans already. Things can go wrong sometimes, but it’s definitely not acceptable and unfair to us when they leave a mess here and don’t follow up. This is affecting our living more than a week already. We need someone to follow up.

Nicole · 5 December 2023

★★★★★ 5/5

Trustpilot

We are extremely happy with the service…

We are extremely happy with the service we have received at Boclair Mews in Bishopbriggs We have found the staff so nice ,helpful and professional,nothing was ever a bother to them especially Laura one of the senior sales representatives who we dealt with more also Charlene they are both so approachable which made our experience so relaxing also the site managers and all the workers we have been in contact with have been fantastic .

Mr · 21 March 2024

★★★★★ 5/5

Trustpilot

After part exchanging our existing…

After part exchanging our existing house which was effortless thanks to their team, and especially Rachel Kennedy, really knows the job and (very importantly) answers the phone without fail if you have any questions or need updates. As for the house we bought off them which is a new build, can not praise them enough. Firstly for the builders, Andy Dawson, Andy Briddock and their team of tradesman are fantastic, really highly skilled and their finishing is excellent. Any problem you have or snags when you move in are dealt with in a very efficient and timely manner. Albeit there was very little to pick as snags anyway. Recommend every time, chose them and you won't regret it

James · 2 December 2023

★★★★★ 5/5

Trustpilot

Moving to Willow Grove

We’ve been looking to move to Willow Grove for about a year and it has been a slog trying to sell our house, but Luke and the sales team (especially Amy and Alex) have been excellent in keeping us up to date on build schedules and so on. Now we’ve sold our house our reservation was smooth and now we’re working through the legals and looking forward to moving in in a couple of months.

Stephen · 18 March 2024

★★★★★ 1/5

Trustpilot

NOT TO BE TRUSTED

Visited the site and expressed interest in a plot. Was advised of cost (including part exchange and various financial incentives) unfortunately could not afford cost. Was thereafter contacted by salesperson who confirmed that manager had authorised a further incentive of £10000 towards Land Tax. Still couldn't afford the cost. A couple of days later was contacted again by salesperson who confirmed manager had now authorised full payment of Land Tax app £28000. Confirmed that we would accept offer and only issue was agreeing an entry date. Couple of days later contacted by same salesperson (which I assumed was to discuss entry date) who advised the OFFER had now been WITHDRAWN by another manager and replaced with a lower Land Tax contribution of £13000. Declined this offer and made formal complaint to head office. After investigation they stated that no OFFER had been made therefore could not have been WITHDRAWN. Conversation regarding OFFER of £28000 towards Land Tax was only to see IF that WAS offered would we be interested in purchasing property. Claimed we misunderstood. This is nothing but lies. If you are told anything verbally by this Company make sure you get it confirmed in writing as they cannot be trusted.

Anon · 30 November 2023

★★★★★ 1/5

Trustpilot

I cannot believe I am writing another…

I cannot believe I am writing another review 14 months after moving into this house!DWH do contact me, but nothing is done or resolved.We STILL have hot water coming out of 2 of our cold taps. It started as warm water but is now hot.We have to run our taps for 30 seconds before the water runs cold. That is litres and litres of water that we have been paying for for 13 months.Anyone reading this be warned - DO NOT BUY A HOUSE FROM THIS BUILDER.

Janet · 30 November 2023

★★★★★ 5/5

Trustpilot

The BEST experience buying our Dream Home @ Wendel View

We spent sooo long looking for the right location/property all over Northamptonshire & Bedfordshire but have finally collected our keys to our Dream Home at Wendel View! Michelle & Stella the sales ladies were absolutely flawless throughout, they never once turned us away when we annoyingly wanted to pop by and see the show home again and again (sorry!). They kept us updated throughout and honestly, having both bought previously it was the best sales experience we have ever had. David the Sales Manager even turned up to Welcome us which we never got on either of our purchases before! The site team have handed over a near perfect property, John is brilliant and his attention to detail is truly noticed! He even popped by after hours to check we settled in ok which was lovely. The rest of the site team Josh, Martin, Charlie & Lee thank you for your hard work!

Emma · 24 November 2023

★★★★★ 5/5

Trustpilot

Perfect Sales Experience…

My review relates to our experience with the sales lady Julie at DWH Languard View Dover Court.The sales office is set between two beautiful show homes and very welcoming with full sample showcase of flooring/Tiling should you decide to purchase a new home.We were very impressed with the 4 Bedroom Holden finding the design perfect for us so sat down with Julie who we found to be extremely knowledgeable, professional and had a great sense of humour. We then went a way to put our plans into place maintaining contact with Julie as the house was being built. When we were in a position to move forward making a formal offer Julie was extremely helpful assisting us pick the best types of flooring and extras and making the whole sales process simple and easy.Julie is an asset to DWH and the site office at Languard View. We look forwards to working with the team on the completion of our new home and hopefully leaving a 5 star home review once we have moved in.

Keith · 23 November 2023

★★★★★ 1/5

Trustpilot

Our house had over 200 snags when we…

Our house had over 200 snags when we moved in, but the worst part was a hand tightened joint in the copper pipe from the cylinder popped open and we had a large flood.* DWH took 11 days to take out the sodden carpets, the resulting moisture caused extensive mould damage* Electrics were off for 2 weeks so dehumidifiers couldn't be run* Dehumidifiers weren't connected to drainage hoses* New skirting was being fitted on top of mouldy plasterboardDue to their incompetence we had to stay in a hotel for over five months (with an autistic 3yo).I'll soon be placing a 10ft x 4ft banner on the side of the house warning anyone from buying a DWH. The house is on the entrance to the estate in a very prominent position.

Sean · 20 November 2023

★★★★★ 5/5

Trustpilot

Great experience with Olive Park rep

Disclaimer: Property has been reserved, mortgage application submitted and in the process of sorting a conveyancer - Review not coming from someone who has completed the process and is living in a property!We visited Olive Park after a friend of ours moved to the site. The sales rep, Karen, couldn't have been more accommodating or patient. She took time to get to know us a bit, understand our circumstances and what we were looking for.The pre-reservation appointment lasted around 6 hours (including brief lunch break), as we'd travelled 3 hours to get to Uttoxeter. Walked around the property again, picked flooring, inspected site plans and got our ID checks done.Karen's been in touch with us regularly and made us feel like we're fully equipped with all the information we need, which is ideal for a young couple of first-time buyers!Mortgage Bureau rep, Jon, has been equally as thorough and friendly. I can see why DWH use them!

Ben · 12 November 2023

★★★★★ 1/5

Trustpilot

Worst decision I ever made was to buy this house

Buying the house went very well, Nathan was great and pushed the sale through quickly plus was helpful with everything. Sadly since moving in everything else has gone downhill. The amount of issues with the house has been incredible including multiple leaks in windows and doors causing even more damage and trying to get the site to move quickly to rectify these things has been incredibly difficult. 4.5 months down the line, still 25 items on the snag list and 2 being leaks in the house. I have constant workman in the house which I have to deal with in between work, multiple windows replaced as well as flooring replaced already, mould in the house causing damage to personal items. Spent 4k on wardrobes in 2 bedrooms and the doors have warped already, another job to do! When jobs are attempted to be repaired, not only do they not get repaired properly but more damage to my house is created which I find out as the workman don’t admit to me they’ve caused damage and this is causing another job. I am now living with mediocre repairs at best and it’s not acceptable, I bought a brand new house! The worst decision I ever made was to buy this house, the workmanship is poor and I have absolutely zero faith in the build. I didn’t give a bad review on the survey as I liked the people I dealt with but moving on, they just don’t care after they’ve had your money! To say I feel disappointed, frustrated and angry with absolutely everything that’s happened is an under statement!!

Ceri · 11 November 2023

★★★★★ 5/5

Trustpilot

Great experience

We reserved our house back in June this year with the lovely Michelle at Woodland Heath in Sprowston. Michelle made our experience, she was on it right from the start, making sure we had everything we needed and wanted, even making sure we could upgrades parts of the house despite it being later in the build stage. Unfortunately our process took a tad longer than expected due to issues with our buyer’s solicitor, however, Michelle was understanding throughout and genuinely happy for us when we finally did exchange & complete.The home is lovely (albeit a few minor things wrong but these are quickly being fixed & monitored by both Paul & Ken, the site managers). We are very pleased and cannot thank Michelle enough for her support & work throughout the process. We would highly recommend purchasing a home at Woodland Heath.

Lily · 7 November 2023

★★★★★ 5/5

Trustpilot

DWH Wendel View - Great experience so far

Lucy and Stella were amazing to deal with from initial enquiries to reserving a plot and completing within 4 months. Site Manger John has been excellent so far - getting tradesmen to pop by and fix urgent snags within 5 mins of messaging him. That is what I call brilliant customer service.This being our 2nd DWH purchase we’re very happy with the build quality of the property so far 1 week in. Snag list has already been reviewed and things are being rectified at our convenience. Overall we’re very glad we chose to move to DWH Wendel View and being looked after by a wonderful site team.

Lee · 27 October 2023

★★★★★ 5/5

Trustpilot

Perfect Home

We purchased our home at their Thorpebury in the limes development.I cannot stress how amazing the team have been. From the start, Jules and Caroline were there from day one, supporting with choices and questions and the whole process. Quick responses on queries and Jules always has done everything she can to make it a special and smooth process for us, helped us feel confident all throughout the process. The site team Kieran and Dan and team have worked very hard to present us with a top quality home. It's absolutely perfect. Kieran has been amazing with helping us settle in and helping with snags. No major problems, All sorted within days of reporting to Kieran. We love the area, it's well thought through and layed out and calm.

Pooja · 24 October 2023

★★★★★ 5/5

Trustpilot

I'm still at the early stages of my purchase

I'm still at the early stages of my purchase and my experience as been exactly what I prayed for. I have been fortunate to meet with key people in the development who have been absolutely amazing and have reassured me their customers are the centre of what they do. The sales ladies have been helpful, providing detailed information and guiding me in the journey. The location Wendel View is green, fresh and stunning. Site Manager John Nicholson is an award winning guy and very friendly and personable too.

Mammypi · 23 October 2023

★★★★★ 5/5

Trustpilot

Excellent Experience in Buying a New Build

The site manager, Matt is very helpful. He not just organized the repair and maintenance efficiently, but also followed-up if the work finished satisfactory. The engineers and the workmen are very professional, too.The senior sales advisers, Laura & Sharleen contacted us periodically after we moved-in and see if we have any problem in our new home and ready for help.

Wendy · 29 October 2024

★★★★★ 5/5

Trustpilot

New Show Home Purchase

Site Manager on week leading up to our move was superb. Whilst we were one of the final customers to be moving in, we were very impressed by the level of customer care. Also Dana was really helpful when we were asking for updates on handover and collection of keys. Overall I would recommend DWH to anyone wanting a new home. Quality build.

Lisa · 8 September 2024

★★★★★ 5/5

Trustpilot

What can I say except brilliant from…

What can I say except brilliant from start to finish, The site agent Paul and assistant site agent Martin have sorted all our snagging/issues out in a very quick and professional manner. Paul has been brilliant from the day we got the keys to now in 3 weeks all snagging complete and that includes changing double glazing (scratched glass) to damaged kitchen cupboard.We love the house and the professionalism of the staff at DWH.

A · 19 February 2024