Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotStaff were extremely helpful and…
Staff were extremely helpful and friendly and responded to any queries rapidly and thoroughly. We found Sam the sales advisor and Joe the site manager particularly helpful and thoughtful.
Doctor · 8 October 2026
Agent replied · 10 October 2026
Good evening,
Thank you for taking the time to leave such a wonderful five-star review.
We are pleased to hear how Sam, Joe and the team came together to ensure everything was handled so efficiently in assisting you during your home buying journey.
We wish you many happy years in your new home.
Kind Regards, Charlotte.
★★★★★ 1/5
TrustpilotCowboys
No idea how they depict themselves as 5-star house builders. Build was delayed by months, there has been black mould in the building, and the property is terribly finished - chunks missing from plaster in ceiling, lumps under carpet. All reported but no-one ever attended to repair. We’ve now been in 2 years & 2 months and the Carbon Monoxide alarm has stopped working but they will do nothing as outside of warranty. Do not buy with DWH.
Matthew · 31 August 2023
Agent replied · 16 June 2024
Good afternoon, Matthew.Thank you for contacting us. I am very sorry to hear of your experience. I would like to ask a member of the relevant team to contact you regarding this matter. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to. Please do always add your full address and contact details to any correspondence.Kind wishes, Isla.UPDATE:Good afternoon,I understand Bethanie from our customer care team has contacted you directly this afternoon.Kind regards, Ros
★★★★★ 5/5
TrustpilotHappy in our new home
There were some snags with our new home. Most of these were trivial and largely cosmetic. However, DWH dealt with them all. The Customer Care department, and Lauren Lilly in particular, made us feel like a valued customer, were very helpful and sorted everything out as expeditiously as they could.The only adverse comment we have about DWH was the rather aggressive way they push conveyancing towards contract exchange. That said, I would by from them again.
John · 11 October 2023
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotSnag painter and decorator
This is specifically for the painter and decorator, John Hewitt who came to do our snags on the skirting boards and door frame. A friendly chap who did a top, professional job.
Zoe · 13 September 2026
Agent replied · 23 September 2026
Hi Zoe,
Thank you for your feedback, it’s great to hear that you’re so pleased with the work John carried out on your skirting boards and door frame. We’ll be sure to pass your kind comments on to him.
Kind wishes,
Alice from the David Wilson Homes team.
★★★★★ 5/5
TrustpilotKings park
I can’t speak highly enough of David. I’ve had the pleasure on two separate occasions having to deal with him and both times he has dealt with my issues in a fast and professional way. And on both occasions he got back in touch with me to make sure I was happy with his work and if there was anything else I needed, so great on the after care too. Thank David it’s appreciated.
James · 17 November 2023
Agent replied · 16 June 2024
Good evening,Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Ros
★★★★★ 5/5
TrustpilotSales team Heather and Luna were…
Sales team Heather and Luna were fantastic. Communication with them was brilliant and made everything with our purchase seamless
Amy · 22 December 2025
Agent replied · 24 December 2025
Good morning, Amy.
We are happy to hear that the Sales and Site team provided you with excellent support. It's great to know that you are so happy with your new home. Thank you for your positive feedback.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotAlways outstanding
This is the second time Mark has been to complete work at our property and I would honestly request him time and time again. He’s always respectful, polite and friendly. He’s great at his job and no task is too inconvenient for him. He leaves things tidy when he’s done as though it’s his own house , you would never know he’d even been. Thanks Mark
Olivia · 16 April 2024
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the team. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotRecently moved into our new home and…
Recently moved into our new home and the whole experience from sale to moving in and the after sale care has been excellent. DWH not only know how to build great quality homes, they know how to provide great customer service too. Special mention to Aaron, as part of the after sales care team, he has been great and made us feel like no question is too big.Thanks for everything!
Jess · 20 January 2024
Agent replied · 16 June 2024
Good morning,Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Ros
★★★★★ 5/5
TrustpilotCenturion Meadows
Our experience with Harpinder and the team at Centurion Meadows has been great, thank you for being so helpful and making this a positive experience throughout. Thanks also to Matt for being really helpful at answering all our questions at first fix. Special mention to Manisha whose recommendation and positive experience hugely influenced our decision to go ahead. We would recommend Centurion Meadows to anyone looking into it.
ST · 19 February 2024
Agent replied · 16 June 2024
Good evening,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Harpinder, Matt and Manisha get to see your great feedback! Kind regards, Ros
★★★★★ 5/5
TrustpilotTop Class!!
Firstly, the house is amazing! It’s mine and my husbands first house together and we knew right away it was meant for us. The rooms are so spacious and comfortable. Absolutely beautiful! The team from the start to finish were super helpful and very kind. They helped make the process so much easier and smooth. We’re very pleased and excited to have our new home!
Michelle · 22 December 2025
Agent replied · 24 December 2025
Good evening.
We are so happy to hear that you love your first home together. We are pleased our team made the process smooth for you. We appreciate your kind words and wish you many happy memories in your new home.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotJust Fab!
Pam in the office was amazing when we first started the process. Everything was explained to ensure we understood everything. Part exchange process was really easy. The day of the move we had the call to say we could have the keys by 10.20am! Which was great! We had some minor issues when in, I.e a small leak under the sink which was fixed as soon as the site team were informed.
Rachel · 4 November 2023
Agent replied · 16 June 2024
Good morning,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the West Yorkshire team. I will pass your feedback on and they will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotHad Joe Hands round today replacing…
Had Joe Hands round today replacing damaged skirting boards after a leak. Well he went above and beyond, the skirting board, wall boards all now ready for the decorator and left the place gleaming.An absolute pleasure to have here and a testament to how trades persons should be.Thank you Joe
Mark · 10 December 2024
Agent replied · 24 December 2024
Hi Mark. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotNew House Purchase
Neil was very helpful explaining the house and area and the plans for the area. It was done in a relaxed environment and was not high pressured and gave us plenty of time to think decisions through. He gave us a lot of time in the prospective purchase and was happy to answer any questions.
Michael · 16 September 2024
Agent replied · 23 October 2024
Hi Michael. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Lily
★★★★★ 1/5
TrustpilotVery unhelpful sales team
The sales staff at Waterside Waverly were very unhelpful and had a rude undertone which was quite condescending. Also, the answers to my questions were very poor and vague and they only wanted to reveal any information to me once I had reserved making me think they were just after my money.
Tom · 25 October 2024
Agent replied · 23 November 2024
Good evening,I am very sorry to hear of your experience. I would like to ask a member of the relevant team to contact you regarding these issues. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information so we are able to identify the correct team to pass this to.Kind regards, Ros
★★★★★ 5/5
TrustpilotA beautiful location for our forever…
A beautiful location for our forever home. The staff were amazingly knowledgeable, helpful with questions, when they didn’t know the answer sought it out by research or asking colleagues.
Christine · 6 September 2026
Agent replied · 23 September 2026
Good morning Christine. Thank you so much taking the time to leave a review and I'm so glad to hear that the team at Otters Reach have looked after you so well. Hope you don't have too long to wait until you're in your new David Wilson home. Kind regards, Beth.
★★★★★ 5/5
TrustpilotTop rate experience.
Top rate experience with this company from start to finish. Kept informed every step of the way. A special mention to Claire Attfield and in the later stages Janet who works alongside her. Nothing was too much bother. So friendly and informative. Just a pleasure to deal with.
Susan · 12 December 2024
Agent replied · 24 December 2024
Good evening,Thank you for your kind words. We are delighted to hear about your positive experience and that you found our team helpful and informative. We appreciate your feedback and will share it with Claire and Janet.Kind regards, Ros
★★★★★ 5/5
TrustpilotValhalla ,the wanderer returns!
From start to finish Jan to Jun 24, it has been a pleasure to work with DWH.They made a stressful time much easier to “navigate”Extremely helpful and for whom nothing is too much trouble. I should like to mention in particular Wendy Taylor Sales adviser and her team.Indeed everyone on the site has been friendly and obliging.Thank you
Ms · 1 July 2024
Agent replied · 16 June 2024
Good afternoon,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotOn finding our future house
We are still waiting for our house completion but so far the support from the DWH team has been excellent!Olivia is very supportive and helpful, she ensured I had all the information I needed and access to mortgage assistance and solicitors.Nothing was ever too much for her and she answered all my questions quickly and with lots of details.I and my wife can’t wait to move in
Anderson · 3 January 2024
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
★★★★★ 5/5
TrustpilotCustomer Service Repair
I really appreciate the quality of the work done at my property by John Hewitt. Thoroughly professional and to a very high standard.
Mr · 7 October 2026
Agent replied · 16 June 2024
Good afternoon,
Thank you for your great feedback about John and the quality of his work in your home. We have shared your review with his local team.
Kind regards,
Ros
★★★★★ 5/5
TrustpilotHappy Homeowner :)
The BDW Kent team have been fantastic. This was such an easy stress free move. The house is beautiful, brilliant quality and in a lovely village location.
Lauren · 11 September 2026
Agent replied · 23 September 2026
Good evening Lauren. Thank you for taking the time to leave a review and it's so great to hear that you are so happy with your home and that the process was so smooth for you. Wishing you many happy years in your new home. Kind regards, Beth.
★★★★★ 5/5
TrustpilotSite manager Adeel & his team
A few weeks ago, we purchased a home from BDW at Orchard Green in Aylesbury, and we couldn't be more delighted with the service we received from Site Manager Adeel and his team. Their support has been exceptional. They have consistently been helpful, professional and responsive. We truly feel well taken care of. Fantastic job!
Ram · 9 August 2024
Agent replied · 24 August 2024
Hi Ram. Thank you for taking the time to leave your review. We're so pleased to hear that you had such a positive experience with Adeel and the team at Orchard Green. We'll be sure to pass your feedback on to them - they'll be thrilled!Best wishes, Lily
★★★★★ 4/5
TrustpilotJess was very helpful
Jess was very helpful, efficient, pleasant and very knowledgable about the houses. She was always available and responsive to our questions. It was a pleasure to meet with her to take the house buying process to the reservation stage and we are confident that her assistance will be there when required as we continue towards completion.
Ron · 22 July 2024
Agent replied · 24 August 2024
Hi Ron. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Lily
★★★★★ 1/5
TrustpilotProviding false information on new…
Providing false information on new build property; using cavaets to attract potential customers and causing long term problems to these buyers
Christopher · 7 October 2026
Agent replied · 23 October 2024
Good afternoon,
Thank you for sharing your review and we are very sorry to read your thoughts. We have shared your feedback with the local management team so they are also aware.
Kind regards,
Ros
UPDATE:
Good afternoon,
I understand you have been emailed about this review after the team called you but were unable to get through.
Kind regards,
Ros
★★★★★ 5/5
TrustpilotGreat service and site managers. Thorpebury in the limes.
I'm really happy with the my new home. The site manager Kieran has been amazing with quick and prompt replies and any issues he looks to sort out straight away, couldn't have asked for better. When Kieran is away Dan is equally great and overall very happy with my new home and after care service
ARJ · 10 July 2024
Agent replied · 24 August 2024
Good evening,Thank you for taking the time to leave this review. We're delighted to hear that you are happy with your new home and the aftercare service you have received. We will pass on your kind words to Kieran and Dan.Kind regards, Ros
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
