Duchy Homes Hartlepool reviews

★★★★★ 5/5

Trustpilot

Friendly and Professional, easy to do business with

Everyone that we have dealt with at DWH has been amazing - super friendly and helpful - special shout out to Jess, Ash and Sarah who have been on the ball and responsive to our questions. Part Exchange process is a breeze - recommend!

Andy · 29 August 2024

★★★★★ 5/5

Trustpilot

Spoke to Jeanette who was very…

Spoke to Jeanette who was very knowledgeable , professional. She guided me through the different house types after taking my details. She has already arranged for a mortage advisor to call me so super efficient too. I am looking forward to visting the site and meeting Jeanette in person, an asset to DWH.

Mrs · 15 March 2024

★★★★★ 5/5

Trustpilot

Great customer service from Dawn

Dawn was really helpful and patient. She understood what we were interested in and gave us the information that we needed to make the right decision. The development is still ongoing, but we can't wait to move in.

Julie · 26 November 2024

★★★★★ 5/5

Trustpilot

The Willows, Bourne

We are so happy to have finally moved in to our lovely greenwood in DWH The Willows Bourne. Friendly and helpful sales and site team. Before we decided to buy, we spoke to neighbours who already moved in and they all share the same positive experience. Thanks Alice and Rokas for all your help :)

G · 27 January 2024

★★★★★ 5/5

Trustpilot

Phil s/m at saltash has helped and…

Phil s/m at saltash has helped and advised us on our journey to purchase Holden . Lots of choices to be made and Phil has made everything very simple for us. Good quality homes with a good reputation we will watch our house building built of the next 5 months .

Customer · 24 December 2025

★★★★★ 5/5

Trustpilot

Wonderful and very helpful developers

Wonderful and very helpful developers. They made our home buying a success.

Samuel · 8 October 2026

★★★★★ 5/5

Trustpilot

DWH Aftercare - re seal shower

John came and re sealed the shower base nice chap, polite and did a good job

Paul · 11 September 2026

★★★★★ 5/5

Trustpilot

Absolutely Fantastic

Millie was incredibly welcoming and helpful answering any and all questions I had. Millie made the process of looking at the houses, and going through the process of reserving the property incredibly easy. It was definitely a great stress-free experience!

Rob · 14 October 2024

★★★★★ 5/5

Trustpilot

Amazing experience

Amazing experience, staff have been brilliant and the house is finished perfectly

Lewis · 3 October 2026

★★★★★ 5/5

Trustpilot

The sales advisor was diligent …

The sales advisor was very informative and he gave plenty of information to allow me to make my decision. Matthew was very professional and friendly. He was approachable and this made me feel comfortable because when you are making a big purchase a friendly person makes a big difference

Ms · 29 April 2024

★★★★★ 5/5

Trustpilot

Super from start to finish

Throughout the whole process Louise and the team at DWH went over and above, helping us with our many questions and ensuring our move was the best we have ever experienced.We are now in a house that we love and very happy here.

Happy · 11 August 2024

★★★★★ 5/5

Trustpilot

We were warmly and patiently received…

We were warmly and patiently received by Michael and Kerry. Especially Michael, who came over from another project site on the weekend to show us around and answer our questions, which moved us deeply. We hope the quality of the houses is as good as this.

YanFucheng · 24 August 2025

★★★★★ 5/5

Trustpilot

Great service

New Home Care attended my home today to deal with some snags in the property.I was delighted by the excellent work carried out by John Dyer.John was on time, friendly and courteous and went above and beyond what I had expected even cleaning my front door and cooker hood for me.Very happy.

Lisa · 22 February 2024

★★★★★ 5/5

Trustpilot

Fabulous communication fabulous service…

Fabulous communication fabulous service great after care we love our house

Mandy · 3 October 2026

★★★★★ 5/5

Trustpilot

Amazing experience of buying our first home

Luna was amazing right from the first time when we met her . She recommended the right specifications suiting our requirements . It was a pretty smooth experience to buy our first home.Keep up the fantastic work Luna

Jayant · 14 October 2024

★★★★★ 1/5

Trustpilot

Someone will contact you (not) More lies, subterfuge and broken promises

Totally disillusioned by the non existent aftercare leading me to the previous review in desperation (from previous reviews hopefully the reader can see that I am positive and tend to only give good feedback-credit where it’s due and all that).Well, the lovely Ros replied to my review on Thursday with confirmation that it was important to the team and that it would be arranged for someone to contact me to discuss further.Surprise, surprise..,clearly not important enough that somebody would see fit to contact me and indeed I can confirm dear reader that nobody contacted me in response to the review., we had exactly the same lack of expedience when carbon monoxide was found to be seeping up from the ground and into our house last year only to find they had forgotten to fit the required alarm (yes, they did approve for us to buy one from B and Q which I diligently did with no help available from site or after care).The list goes on and on and on., I suppose we are a burden to their shiny image (erm.., tarnished may be a more accurate description). I’ll save the unsealed sewer drains and seeping smells of excrement all over the house for another day.., (plus the many other issues-which in fairness the previous aftercare manager Gemma and her support staff (Alicia) did try to support us with and had helped us to resolve some of the many issues, (credit where it’s due and all that). Without them and the lovely decorators on the team (see previous positive review) I honestly don't know what state we would be in and at least before with Gemma and the team we felt that although we were in turmoil they at least were trying to help us. Sadly Gemma disappeared around the same time as the lovely Russ from site who also tried to help to resolve the numerous issues we had who also left very quickly.Sadly, the new team drafted in ‘to improve the companies ‘failing image’ and some of the old staff drafted back in to help (heaven help us) in my opinion clearly just don’t give a fig and their mantra appears clear in so far as they just defend the brand at all costs and don’t accept responsibility for anything.Since Gemma departed and the new crew returned we have been told issues are non existent to the point of only very minor and minute repairs being needed by a senior staff member who arranged the minor repair only to then challenge and find that the fault was much bigger than he had owned up to, this is either gross incompetency or a cover up and a direct attempt to mislead.In fairness when we said we didn’t want this person near our house again (he had been several times to inspect) they said they understood the reasons why. Surely if something is failing you need to resolve at source and not draft in people intent on minimising and covering up issues or at best who are not competent.No doubt senior people scratching their heads on how it continues to go wrong. Just a little footnote for Ros; please note the friendly phone call non with-coming yesterday which is overdue and is now considered futile.I do welcome contact from the company as ideally I would like to receive the product that I have paid for, however, following the lies and total cover up to date with regard to issues which do remain unresolved (for over twelve months), I now feel the need to request for all contact about this matter to be in writing only.I am happy to converse via this medium so that we each have a public record and can take the appropriate action if one party appears to be citing untruths.Buyer beware: Please do extensive research before buying from these builders.., DWH are Barratt and visa versa. The business model suits the company although certainly not in my opinion the customer and is dependant on people either not complaining or just becoming totally defeated by the process they give in.The system is very badly managed (dependant upon your motivation of coarse-if only concerned with profit at the cost of others then you may have a different view of coarse) and anyone trying to do a good job leaves quite quickly. Only the company die hards remain and unfortunately as with any negative culture the problems they purport to ‘want to fix’ also then remain.Sadly, their idea of ‘fixing’ doesn’t seem to last beyond the warranty by which time they are long gone and the buyer is left with the cost and further upheaval.

Ms · 20 April 2024

★★★★★ 5/5

Trustpilot

Well done to the site team

The site team was very helpful with all the questions we had.

Tony · 20 September 2026

★★★★★ 5/5

Trustpilot

First class experience

Daniel has been extremely helpful and informative from the moment I met him and couldn't have provided more information and been more friendly and helpful. Great amount of information and the process is really easy and has been explained in full.

Nicola · 19 August 2024

★★★★★ 5/5

Trustpilot

Beautiful Bourne

Only just done reservation 23.07.24Our Sales Lady ( Alice ) @ Bourne is so lovely. She managed to get a fantastic deal together for us which is very much appreciated. Looking forward to our choosing day 😀 So far So good. Thanks

Ian · 28 July 2024

★★★★★ 5/5

Trustpilot

DW Homes Burley

Moving home is inevitably stressful, but the DW Manager at Burley has been outstanding in her support, help, encouragement, and advice. She has given us a considerable amount of time to ensure we are making good decisions

John · 14 October 2024

★★★★★ 5/5

Trustpilot

The team …river meadow

The team at river meadow have been very helpful and supportive and l thank them for their patience.l would like to say a big thank you to Dawn for helping us through a rocky journey she was absolutely superb.Many thanks Michael & Theresa

Michael · 6 July 2024

★★★★★ 4/5

Trustpilot

Not quite what we expected

As with all new houses there were a number of little things that could have been improved but overall it was a good experience. The house was not as clean as we would have liked: the floors needed cleaning and many of the things noted when we made our preliminary visit had not been fixed. Many of the dots highlighting deficiencies had not been dealt with and they remained in place. Jobs that we asked to be done had not been dealt with. The overall finish could have been improved. Some window sills are wider on one side than the other (asymmetrical); the plastic strips around windows of the family bathroom are different lengths; paintwork was missing or scraped. Whilst we appreciate that these are being addressed now it would have been nice to think that they had been attended to before we arrived.When we put down our initial deposit we would have liked to have known of all the options that were possible in the new house. We would have preferred the option of an oven/microwave combination in the kitchen and a different cabinet configuration. The ensuite bathroom was supposed to be half-tiled but one small wall was not included. We were not not made aware of all the upgrades that were available.Something that might have been included would have been a list of useful addresses and contacts where we could ensure vital services like: how refuse collection could be organised, who to contact ; how to register for council tax etcSome developers offer a 'moving in package'. It would been nice to have been offered one. Not everyone is DIY minded and it would have been helpful if someone was available to carry out the tasks like putting up curtain poles, towel rails, etc. I would have been only too pleased to pay a little extra for such a package. When moving into a new area you have to rely on 'word of mouth' recommendations. It can be a considerable time before contractors can be available.I would like to commend our site manager. He was readily on hand to take note of our suggestions and arrange the work that needed doing. His welcome introduction was thorough and very helpful. This was originally scheduled to have taken place place the week prior to moving in and I would have liked to have received this information before our arrival day. A time line for the work would have been useful.

Mrs · 19 December 2024

★★★★★ 5/5

Trustpilot

Moving with DWH

On 12/12/24 I moved to the DWH Clock Makers development in Whitchurch, Shropshire. I have not moved house for nearly 30 years and never lived in a new build home - so was naturally very nervous about this change in my life. I cannot praise the DWH on site team of Sian (sales), Kirk and Chris (site management) enough. They have all been outstanding in their approach to customer care, guiding me through the steps of buying and living in a new build. Really happy with my experience.

Happy · 18 December 2024

★★★★★ 5/5

Trustpilot

First class service

Having moved in a week ago it is a little early to leave a review on the house. My feedback is based on the exemplary service and support received from Isabel and Steph who worked tirelessly to make the move happen. They are a credit to DWH professional understanding and importantly their communication skills are outstanding which is crucial when buying a property.As a disabled person Isabel treated me with dignity and respect never made me feel inadequate her genuine care and customer focused approach is to be commended.I’m looking forward to living and settling in my new home.

Cathrine · 13 December 2024