Trusted Agent profile · Hartlepool
★★★★★
1,027 reviews across 2 platforms
Elwick Road, Hartlepool, TS26 0LQ
Duchy Homes's office in Hartlepool, at Elwick Road, is rated 4.6 out of 5 across 1,027 reviews on two platforms, including 5 Google reviews rated 4.0.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotLovely properties and great staff
Lovely properties. Excellent advice from resident sales manager Hugo. Really informative reservation meeting, can’t wait to move into our new home.
Good morning Ellen. I'm so happy to hear that Hugo has provided such excellent service. Hope you don't have too much longer to wait until you're enjoying your new David Wilson Home. Kind regards, Beth.
5/5
TrustpilotMy new home in Grove.
Buying a new home although exciting is stressful too. Charlotte King @?DWH Grove guided me through the process , was incredibly patient , everything from which style property to buy to choosing the finishing touches .I can’t wait to move in ! Thank you Charlotte x
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Charlotte gets to see your great feedback! Kind regards, Lily
5/5
TrustpilotDWH at Valley Park AAA+
DWH made buying our new home at Valley Park a fantastic experience. The homes are built to a great quality. They really do take pride in their work. Shannon has been a fantastic Sales Advisor and is always more than happy to help. Mark and Rory who are the site managers have been excellent too and actioning any issues promptly and professionally. Highly recommend this house builder.
Good morning,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
5/5
Trustpilot5 stars for Dave! *****
Dave recently repaired the damage from an awful bathroom leak in our house and did an absolutely amazing job! He was really friendly, always arrived on time, explained everything clearly, and handled the repair with great attention to detail! We would highly recommend Dave for his excellent work and reliable service.
Thank you for your valuable feedback, Grace, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotEvelyn!
Evelyn has made the whole experience in buying a house so enjoyable as she is so professional, knowledgable and just lovely!
Good afternoon, Sarah. Thank you for taking the time to share your experience. We are so pleased to hear that Evelyn made your home buying journey so enjoyable. Kind wishes, Isla.
5/5
TrustpilotExceptional Service For Buying A New Home
We had excellent service all the way from viewing a potential home, reserving the property and finally moving in. Evie, in the Sales office at Fairfax Heath has been so professional and helpful all the way through and every staff member we have come into contact with has been friendly and helpful. Thank you.
Hi Paul. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Fairfax Heath team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotDuring our purchase of our new home
During our purchase of our new home, Sharon and Cameron at The Orchards in Ross On Wye were relentless in the support they offered to ensure we moved in on time. Paul and Daisy (site team) did an amazing with their home tour and we over the moon with our new home.
Good afternoon,We are thrilled to hear about your positive experience with Sharon, Cameron, Paul, and Daisy! It's wonderful to know that you received such outstanding support during your home purchase and that you are delighted with your new home.Kind regards, Ros
5/5
TrustpilotI would recommend DWH 100%
Our Sales person (Neil Baker) was always available to discuss any issues during the buying process and after completion.Neil was friendly, knowledgeable, helpful and professional throughout the whole process and beyond.The house was/is exactly how we expected it to be. A few minor snagging issues, which are being addressed.The house has been built to a high standard.
Good afternoon,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotBradley at Thoresby Vale was super…
Bradley at Thoresby Vale was super helpful and professional. He answered all our questions about the Movemaker option, and even kept our puppy busy whilst we looked around the show home- a brave thing considering he was wearing a lovely suit! We’re looking into taking the next step with DWH and Bradley’s customer service skills have definitely helped us get there
5/5
TrustpilotExcellent customer service from the on…
Excellent customer service from the on site sales team. Elaine was very considerate to our needs as a buyer and matched our requirement's to the property we reserved. The build quality and reputation of the developer was a key decision when deciding who to reserve with and we are looking forward to our move in date. So far 10/10.
Good afternoon,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
5/5
TrustpilotFantastic experience!
We’ve dealt with Hannah Law at the Sydney Place development in Crewe. She’s been amazing this weekend! A plot became available on the Scholars Place development in Alsager which she’s handling and she was great at ensuring we had supplied everything we needed to finally be able to reserve a plot after some bad luck in the past.
Good afternoon,Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to Hannah and she will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotFirst Class Service
Jan in the Sales Office has been very patient throughout our wait (several weeks) to reserve a plot this past weekend. Although we have everything crossed regarding the purchase she has explained in detail the process ahead of us and secured an attractive purchase price during our negotiations.
Good evening,We appreciate your kind words and are thrilled to hear about your positive experience with Jan. It's wonderful to know that she was patient and helpful throughout the process, providing you with clear explanations and securing a favorable price. Kind regards, Ros
5/5
TrustpilotAmazing service
Emma, the Senior Sales Advisor was exceptional yesterday! She had amazing knowledge of the properties, a really lovely nature about her and amazing patience as we asked a lot of questions. She made the whole process of reserving a plot so easy considering how exciting, yet daunting thing to do. Thank you!
Hi Claire. Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home. Kind regards, Lily
5/5
Trustpilotcenturion meadows
We have been nothing but happy with our service from the first day we went into the sales office to now. our home has been finished to such a high standard. we would also like to give a shout out to Harpinder from the ales office who has had the most amazing communication and helped us so much.
Good evening,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Harpinder gets to see your great feedback! Thank you for choosing David Wilson Homes for your new home, we wish you many happy years of memories. Kind regards, Ros
5/5
TrustpilotNant Y Castell Caldicot
We dealt with Melanie Ellis at the Nant Y Castell development in Caldicot, even though we didn't manage to sell our property the help and advice we were given was really helpful and professional, nothing was too much trouble and we were helped and kept in the loop all the way through the process. well done Mel a credit to the industry.
Good evening,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Melanie gets to see your great feedback! Thank you for choosing David Wilson Homes for your new home, we wish you many happy years of memories. Kind regards, Ros
5/5
TrustpilotFantastic service from the first day we…
Fantastic service from the first day we saw the house ,Mell has kept us informed ,as well as making the whole process so much easier to she went above and beyond is an understatement ,thankyou so much for all your hard work . Many thanks Alan/mary
Good evening,Thank you for your kind words. We are so pleased to hear that you had a positive experience and that you were so well looked after. We will be sure to pass your feedback on to the teamKind regards, Ros
5/5
TrustpilotAfter changing our minds on the plot we…
After changing our minds on the plot we reserved. Grace at Heritage Grange @ leamington Spa was so understanding and talked us through the process involving the change. She was patient,and answered all our questions without rushing through her replys, despite the face she could finish work early. Thank you Grace for being so patient and understanding !!!
Good afternoon,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Grace gets to see your great feedback! Kind regards, Ros
5/5
TrustpilotLove our new home 👍
Love our new home 👍. Everyone at DW Homes is so attentive & helpful & the whole experience from reservation to moving in was smooth & stress free. Gail & Debs were great, going above & beyond! Little snagging issues sorted within days 😃. No problems at all.
Good evening,Thank you for your kind review. We are delighted to hear that you are enjoying your new home and that you had a positive experience with our team. We are particularly pleased to hear about the excellent service you received from Gail and Debs. We strive to make the homebuying process as smooth and stress-free as possible for our customers, and we are glad that we were able to achieve that for you.Kind regards, Ros
5/5
TrustpilotHelpful Amelia
we went to DWH wintringham, St. Neots to see the property, Amelia was welcoming and very helpful in clearing our queries about the property, location, buying process etc. although I didn’t book the house but would like to give a shout out to Amelia, keep up the good work!
Thank you for your valuable feedback, Sunil, it is very much appreciated here at David Wilson Homes. Good luck in the search for your new home!Kind regards, Lily
5/5
TrustpilotProfessional and personable
The whole process from viewing to signing the contract has been made so easy.A special mention to Hannah who went through our contract and explained everything to us, taking the time to go over the hundreds of questions we had!Professional and personable and you don’t often get both!
Hi Leon. We are thrilled to hear about your positive experience! It's wonderful to know that our team, particularly Hannah, made the process smooth and easy for you.Wishing you many years of health and happiness in your new home. Kind regards, Lily
5/5
TrustpilotGreat experience with DWH in Nunthorpe
Great experience with DWH in Nunthorpe. Sarah was great to deal with from the sales team and Neil and Joe have been fantastic after the handover. They have fixed the few items on the snagging list. We love our new home - it looks great!
Good morning,We're thrilled to hear about your positive experience with our team in Nunthorpe. It's wonderful to know that Sarah, Neil and Joe provided such excellent service. We hope you are enjoying your new home.Kind regards, Ros
5/5
TrustpilotI am impressed with quality of the…
I am impressed with quality of the flat, and with estate agent Christine and the site engineer Andy.
Hi, Thank you for your review. We're delighted to hear how impressed you are with the quality of your new home and the support you received from Christine and Andy. It's especially lovely to hear how Christine helped turn an unexpected delay into such a positive outcome for you. We wish you lots of happiness in your new home. Kind wishes, Alice from the David Wilson Homes team.
1/5
TrustpilotNot enough space to list my experience…
Not enough space to list my experience here other than the worse customer service I have ever experienced and totally regretting purchasing one of your homes! I would never recommend this builder, particular at Clockmakers in Whitchurch, Shropshire. I will be publishing greater details soon!
5/5
TrustpilotNot necessary, but Sarah and Holly make it happened!!!!!
Great Services ! The Sales Advisors are professional and very nice. They are really from the views of customers in the process. Many thanks to Sarah and Holly! The former tried to help me patiently in solving different problems I am facing. The latter promised to emailing me for dreams come true. She did it really! Both of them using their extra time and from heart, I am so appreciated and lucky to meet them!
Thank you for your review, it is very much appreciated by all of us here at David Wilson Homes. I will share your feedback with the division. Wishing you many happy years in your new home.Best wishes, Lucy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Duchy Homes's Hartlepool office has 1,027 reviews across two platforms: 5 on Google, 1,022 on Trustpilot.
Duchy Homes Hartlepool is rated 4.6 out of 5 across all 1,027 reviews, and 4.0 out of 5 on Google from 5 reviews.
Duchy Homes Hartlepool, Elwick Road, Hartlepool, TS26 0LQ.
