Duchy Homes Hartlepool reviews

★★★★★ 5/5

Trustpilot

Big thank you to Abbey Fields DW team…

Big thank you to Abbey Fields DW team Mike,Even and Elize. From day 1 they helped a lot. They made this stressful journey less stressful! We appreciate support, assistance we got. Site manager Darren and his right hand Dominik were brilliant. Very competent. Initial home tour was great. Explained everything. Showed the progress. Patio initiative to manage the levels in garden was really good idea. Cannot wait to move in. Thank you Iza&Marcin

Izabela · 10 March 2024

★★★★★ 5/5

Trustpilot

Merlin Gate -Beverly and Bill amazing people.Fantastic customer care!Highly recommended DW homes

We recently purchased a property at Merlin Gate and we wanted to say a massive Thank you to Beverly (sales advisor)and Bill (assistant site manager)for their involvement in helping us through this stressful process.Beverly has been amazing from the minute go and she has gone beyond her job duties to make sure we are happy and took so much presure out of our hands.She does everything with all her heart and soul and very rarely we have seen anyone as dedicated as her.Before we have met Bill ,we were very stressed as we have't had booked a home snagger.You do not need one if every site has a person like Bill.Customer care is his main priority and his atention to detail is amazing.Dedicated and hard working person making sure everything has been done properly. If every developer has employees like Beverly and Bill then all the buyers are in very good hands .Thank you again

Anca · 1 October 2023

★★★★★ 5/5

Trustpilot

Melanie Ellis/ Nant Y Castell

Massive thank you to Melanie at the Nant Y Castell office, she went above and beyond to help us. It was a completely positive experience considering the big decisions we had to make and how stressful the process of buying a house is. Her professional positive attitude, kindness, knowledge and expertise made all the difference. She showed us what is available and offered to tour more than one property with detailed information about what to expect throughout. She was immensely patient with our endless questions and explained thoroughly the steps for moving forward. We really appreciate the dedication Melanie presented as she kept us informed and updated during every single stage of the process. The amount of time and effort she put was outstanding, we couldn’t have asked for a better person to deal with.

H · 24 September 2023

★★★★★ 5/5

Trustpilot

Thank you so much Mitchell and Shawn

Thank you so much Mitchell and Shawn. So receptive. We asked so many questions as first time buyers and you patiently answered them, giving us clear insights into the homes available and what qualities each have.For the free transport to Overstone and good conversing skill. Thank you Shawn!Also to Rabeita, with the clear explanations about financing. Bless You!

Adenike · 17 November 2024

★★★★★ 2/5

Trustpilot

Review After 6 Months of Owning DWH…

Review After 6 Months of Owning DWH homes.Sales went quickly with very competent sales person Jess, as we were not in chain home delivered on time.Since then what we are through is the list of incompetent personnel who try to close snagging list beginning from peeling floor, not fitted correctly windows, through wonky and damaged staircase and list of many others. Its 6 months since we raise our issues with DWH and their customer care SouthWest and every time we have have a new person coming to our home to repair something they discover another issues like recently incorrectly fitted sink which damaged worktop or not evenly laid tiles. I am really scared what could be fitted incorrectly structurally if as it looks like DWH cant make sure that the floor is laid straight. We have had some snagging completed but most of them is as called half job (i.e front door which cannot be fitted properly) as the door frame is incorrectly fitted. The constant meeting with site manager are full of apologies and blaming others but there is no action. Southwest care as it is they do their best but TBH its not good enough at this stage we are waiting more than 6 months to fit new kitchen Island. If I would order and paid for kitchen from Wren or Magnet and I would not have it delivered for 6 months I would be fuming, but I just need to listen over and over that DWH does not communicate with Symphony and it is constant blaming one another. After 6 months today was the day when my wife broke and she said she does not know what to do further who to complain further. We are very disappointed and as a premium brand you would expect better of them.

GhostFanns · 20 September 2023

★★★★★ 5/5

Trustpilot

Tom is gold class on his customer service

Tom is gold class on his customer service. Outstanding!!!! It’s a joy buying a home through him. So Knowledgeable, kind, efficient, quickly follows through & amazing personality. Are you promoting him or giving him a salary increase? Hope so.You also build beautiful homes in nice settings - it’s a level above others. Thanks again. Am so happy. Jane TrowerHR Director

Jane · 14 October 2024

★★★★★ 5/5

Trustpilot

Recently moved in to the Priors hall…

Recently moved in to the Priors hall area. Fantastic experience all round. Olivia has been amazing from start to finish making us feel very welcome and keeping us constantly updated. Site manager Darryl was also great and informative with our home tours. House finish has been very good. A few snags which can be expected from any new build but these will be addressed. Highly recommend coming and looking at the brilliant show homes.

Marc · 29 January 2024

★★★★★ 5/5

Trustpilot

Making it happen!

We have now moved into our beautiful home at Wendel View, thanks to everyone involved in making the dream a reality. Special thanks to Stella who we met at the very beginning and was also there on handover day, Michelle who guided and supported us through the whole process and finally to John and his team for building the dream.

Mr · 7 October 2024

★★★★★ 5/5

Trustpilot

⭐️ Made Our First Home Purchase a Breeze!

We couldn't be happier with our experience, all thanks to Mel, our amazing sales advisor! From the very start, Mel has been knowledgeable, patient, and super friendly. She guided us through every step with ease, making what could have been a stressful process feel so much easier. Thank you for making our first home purchase a fantastic journey so far! Emily and Jackson :)Brunel Quarter Chepstow

Emily · 18 June 2024

★★★★★ 5/5

Trustpilot

Great supports and helps

I bought my first new home in the Kings Park Macclesfield for 3 months. Now, I really special thanks to Tracey and John for their kindly and excellent supports. They provided me professional helps and services during the whole purchasing process such that I could successfully buy my property in UK. Also, I would like to appreciate Paul and Dave from the site team for their friendly and responsive supports on the house issues.Best regards,Andy Lee

Mr · 9 November 2023

★★★★★ 5/5

Trustpilot

DWH home Stonebridge Fields

We moved into a DWH house in December on Stonebridge Fields. As you can expect from a brand new house there's some snagging. The assistant site manager Keith Price has been absolutely fantastic in getting everything sorted. He has been hampered by weather, Christmas and unavailable tradespeople. However if it wasn't for his diligence and care Id probably have lost my mind by now. He is an absolute credit to your company.

Caroline · 4 February 2024

★★★★★ 1/5

Trustpilot

Cowboys

No idea how they depict themselves as 5-star house builders. Build was delayed by months, there has been black mould in the building, and the property is terribly finished - chunks missing from plaster in ceiling, lumps under carpet. All reported but no-one ever attended to repair. We’ve now been in 2 years & 2 months and the Carbon Monoxide alarm has stopped working but they will do nothing as outside of warranty. Do not buy with DWH.

Matthew · 31 August 2023

★★★★★ 5/5

Trustpilot

Happy in our new home

There were some snags with our new home. Most of these were trivial and largely cosmetic. However, DWH dealt with them all. The Customer Care department, and Lauren Lilly in particular, made us feel like a valued customer, were very helpful and sorted everything out as expeditiously as they could.The only adverse comment we have about DWH was the rather aggressive way they push conveyancing towards contract exchange. That said, I would by from them again.

John · 11 October 2023

★★★★★ 5/5

Trustpilot

Snag painter and decorator

This is specifically for the painter and decorator, John Hewitt who came to do our snags on the skirting boards and door frame. A friendly chap who did a top, professional job.

Zoe · 13 September 2026

★★★★★ 5/5

Trustpilot

Kings park

I can’t speak highly enough of David. I’ve had the pleasure on two separate occasions having to deal with him and both times he has dealt with my issues in a fast and professional way. And on both occasions he got back in touch with me to make sure I was happy with his work and if there was anything else I needed, so great on the after care too. Thank David it’s appreciated.

James · 17 November 2023

★★★★★ 5/5

Trustpilot

Sales team Heather and Luna were…

Sales team Heather and Luna were fantastic. Communication with them was brilliant and made everything with our purchase seamless

Amy · 22 December 2025

★★★★★ 5/5

Trustpilot

Always outstanding

This is the second time Mark has been to complete work at our property and I would honestly request him time and time again. He’s always respectful, polite and friendly. He’s great at his job and no task is too inconvenient for him. He leaves things tidy when he’s done as though it’s his own house , you would never know he’d even been. Thanks Mark

Olivia · 16 April 2024

★★★★★ 5/5

Trustpilot

Recently moved into our new home and…

Recently moved into our new home and the whole experience from sale to moving in and the after sale care has been excellent. DWH not only know how to build great quality homes, they know how to provide great customer service too. Special mention to Aaron, as part of the after sales care team, he has been great and made us feel like no question is too big.Thanks for everything!

Jess · 20 January 2024

★★★★★ 5/5

Trustpilot

Centurion Meadows

Our experience with Harpinder and the team at Centurion Meadows has been great, thank you for being so helpful and making this a positive experience throughout. Thanks also to Matt for being really helpful at answering all our questions at first fix. Special mention to Manisha whose recommendation and positive experience hugely influenced our decision to go ahead. We would recommend Centurion Meadows to anyone looking into it.

ST · 19 February 2024

★★★★★ 5/5

Trustpilot

Top Class!!

Firstly, the house is amazing! It’s mine and my husbands first house together and we knew right away it was meant for us. The rooms are so spacious and comfortable. Absolutely beautiful! The team from the start to finish were super helpful and very kind. They helped make the process so much easier and smooth. We’re very pleased and excited to have our new home!

Michelle · 22 December 2025

★★★★★ 5/5

Trustpilot

Just Fab!

Pam in the office was amazing when we first started the process. Everything was explained to ensure we understood everything. Part exchange process was really easy. The day of the move we had the call to say we could have the keys by 10.20am! Which was great! We had some minor issues when in, I.e a small leak under the sink which was fixed as soon as the site team were informed.

Rachel · 4 November 2023

★★★★★ 5/5

Trustpilot

Had Joe Hands round today replacing…

Had Joe Hands round today replacing damaged skirting boards after a leak. Well he went above and beyond, the skirting board, wall boards all now ready for the decorator and left the place gleaming.An absolute pleasure to have here and a testament to how trades persons should be.Thank you Joe

Mark · 10 December 2024

★★★★★ 5/5

Trustpilot

New House Purchase

Neil was very helpful explaining the house and area and the plans for the area. It was done in a relaxed environment and was not high pressured and gave us plenty of time to think decisions through. He gave us a lot of time in the prospective purchase and was happy to answer any questions.

Michael · 16 September 2024

★★★★★ 1/5

Trustpilot

Very unhelpful sales team

The sales staff at Waterside Waverly were very unhelpful and had a rude undertone which was quite condescending. Also, the answers to my questions were very poor and vague and they only wanted to reveal any information to me once I had reserved making me think they were just after my money.

Tom · 25 October 2024