Duchy Homes Hartlepool reviews

★★★★★ 1/5

Trustpilot

Don’t waste your money!

Whilst our initial experience with fixing snags was positive we have now become so let down with the "wear and tear excuse" on raised items. Our whole bath has now dropped out of the sealant meaning water is going down the back which will create further issues. Our fences aren’t level to be told "it matches the slope of the garden" A crack in our patio window which took us a while to notice due to the location of the crack.And an estate wide issue with the built in freezer draws all cracking making it incredibly difficult to use. And being told to replace at our own expense.Lastly every room has noticeable plasterboard joins showing through the paint and you can see every screw! We paid a lot for our house and expected better finishes, and whilst I was appreciative of the service in the first couple of months I feel that we are no longer a priority.

Grant · 12 December 2024

★★★★★ 5/5

Trustpilot

Having enquired and reserved a home on…

Having enquired and reserved a home on Finchwood Park Finchampstead. Lynn - Senior Sales Advisor has been amazing. Nothing is never too much trouble and answered all our questions and is making the whole process less stressful. Her warm, bubbly persona is a credit to the company. Thank you Lynn.

Amanda · 1 February 2024

★★★★★ 5/5

Trustpilot

Smooth purchase of our dream home.

Our sales advisors Pamela and Natalie from the Seven Sisters development was fantastic in guiding and helping us through the whole purchase process. They both always replied to any of our questions very quickly. Nicola the site manager was also brilliant in making us feel like nothing was too much trouble and diligently addressed any snags quickly. She was a pleasure to talk to and became like a friend to us over the time. Overall we are now in our dream home after a stressful move from Kent to Scotland and we could not be more grateful to those aforementioned for making the process so smooth. We hope they are recognised for their efforts.

Pamela · 10 December 2024

★★★★★ 5/5

Trustpilot

Laura is very friendly professional

Laura is very friendly, professional and informative. She has been very supportive throughout the process, and has always been willing to answer any questions no matter how trivial, and investigate queers we have had with our new home. She is a credit to your team and we look forward to competing the project with her.

Customer · 1 October 2023

★★★★★ 5/5

Trustpilot

Excellent service at The Chase

Luna is very knowledgeable & helpful & she was able to negotiate a great deal on my new home purchase. The process of reserving a property at The Chase, Newbury couldn't have been simpler..! Excellent service.

Paul · 6 October 2024

★★★★★ 5/5

Trustpilot

Oustanding

The staff have been amazing. Ben in the sales office has been excellent. I've never had to chase him once, he always done what he said he was going to do, provided loads of updates and even answered 100's of my random questions! 100% gone above and beyond. I will miss not dealing with him in the future, he's been outstanding.We have now moved in and now deal with the site manager Rob. First day moving in and we was not sure about fitting blinds, Rob came round straight away and answered our questions! First impressions are great.I rang Rob today about some cones that were near my house, minutes later they were gone, I was only asking if it was OK to park my car! Even the builders that have been doing work nearby have been really friendly. I was a little concerned about being so close to building work, but they're really nice, they stop what they're doing and let you pass straight away. It also feels safer knowing there's so many staff nearby.We found a few snags after moving in so we decided to get a snagger. He did find a few minor issues but he complimented the build quality and said that DWH are really well built. I do think paying for a snagger was worth it despite not finding anything major. I liked the reassurance, especially after hearing horror stories with other new build companies. I've not had any snags repaired yet but I've only reported them this morning!We've had plenty of contact from staff and even had a director visit my house today.

Adam · 2 December 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Excellent Service from Darcy at the initialSale point and keeping us informed allThe way through A little stressful at the move date but the Sales team very very helpful and kind Thank you Darcy Gaenor and Chris re the after sales

Jane · 6 July 2024

★★★★★ 5/5

Trustpilot

New build experience Sydney place

I recently moved into my new build on Sydney place and sales advisor Gillian was so informative and caring helping my move go as smooth as possible. Very conscientious to ensure everything was smooth and anything was resolved quickly and efficiently which was really good. I am so grateful and impressed with my house.

Customer · 9 October 2023

★★★★★ 5/5

Trustpilot

The process was explained really…

The process was explained really clearly by the Sales advisor .

Mr · 6 September 2026

★★★★★ 5/5

Trustpilot

Seamless and happy buying experience

Bev made the journey seamless, from property viewing, making a reservation and finally a home owner. One week so far in the home and I can say it's solid and exquisite. We love how spacious the Hadley rooms and kitchen are. We are happy we made buying decision with DWH.

Glory · 27 December 2023

★★★★★ 1/5

Trustpilot

Utter shambles

I am incredibly disappointed with the parking restrictions enforced by this building company. Their lack of consideration for residents' parking needs is unacceptable. The limited parking options have caused significant inconvenience and stress for myself and other residents. Now, they are attempting to enforce parking restrictions and prevent people from using bays.The building company should have considered the parking needs of residents during the planning phase of the project. Their failure to do so demonstrates a lack of foresight and disregard for the well-being of their tenants. I urge the building company to address this issue promptly and provide adequate parking solutions. The ridiculous rule prohibiting large commercial vehicles over 2000kg/2 tons makes no sense, considering that by law, a large commercial vehicle is anything over 3.5T MGW.Until then, I cannot, in good conscience, recommend this company to others seeking housing. Their disregard for this basic need reflects poorly on their overall management and consideration for residents and their needs.

Chris · 14 November 2024

★★★★★ 1/5

Trustpilot

Not a satisfied customer!

This company chases hard for positive reviews at the time of purchase. We are now 5 years in to ownership and the small problems that we were not aware of initially are now far more of an issue. Garden grounds maintenance that is of an appalling standard, infrequently done and expensive for virtually zero service. Appallingly sited electrical points in the bedrooms, light switches in totally the wrong locations, lack of outdoor lighting, poor quality heating controls, extremely noisy windows due to poor workmanship around the vents. In the last week they have removed a fence that has been present since we viewed the property removing privacy and opening us up to the passing main road and to people on foot now walking across our property. When we raise an issue they dont care they just hope we understand! We dont - wouldnt buy from them again!

Andy · 13 November 2024

★★★★★ 5/5

Trustpilot

So much help and patience from Chloe.

Jason · 27 September 2026

★★★★★ 1/5

Trustpilot

Avoid this builder… .poor designs and low quality

They can’t be trusted.My purchase at DWH Wintringham is the biggest regret of 2023…Poor designs, low quality build , change of roof designs without my knowledge, roof panels came off after 6 months…Too many avoidable stress to deal with !!!Avoid

AO · 2 July 2024

★★★★★ 5/5

Trustpilot

Feedback for Sales team Hilary and Michael

I recently had a great experience with Hilary and Michael while exploring options at Ashlawn Gardens rugby. They were knowledgeable, professional, and very responsive, always answering my questions thoroughly and promptly. Hilary and Michael took the time to explain all aspects of the property, from layout choices to financing options, which helped me feel confident in my decision. They genuinely seemed committed to helping me find the right home, and I truly appreciated the smooth, personalized experience. They had listened our requirements and queries very patiently and provided answers for all. They are great at their work.Regard,Alok/Ankita

Alok · 2 November 2024

★★★★★ 5/5

Trustpilot

Good customer service offered by Katy…

Good customer service offered by Katy Cushing at Gateford Manor, Worksop. Everything was explained in great detail and we able to make an informed decision. I would recommend going there in person and having a chat with her if you are considering buying a house at this site.

Natasha · 18 January 2024

★★★★★ 5/5

Trustpilot

Thank You for an Excellent Home-Buying Experience

We recently purchased our dream home with DWH, Wigston Meadows, Wigston, Leicestershire, and we want to express our gratitude for the fantastic experience we had throughout the process. From the very beginning, everything was clearly explained, and communication was consistently maintained at all levels until completion.A special thank you to our sales advisor, Gavin, and site manager, Dipesh, for all their support and assistance. Your efforts made this journey smooth and enjoyable for us.Thank you once again!Best regards,Jibin and Sherin

Jibin · 25 October 2024

★★★★★ 5/5

Trustpilot

Bev and the team explained everything…

Bev and the team explained everything to us from day one and anytime I email or call they always provide information or pick the phone or get back to me.

Michael · 22 November 2024

★★★★★ 5/5

Trustpilot

My DW Homes Move

Dealing with Amanda and Lionel has been incredibly easy, professional and great fun. They've made my move exciting and smooth removing any stress. Nothing has been too much trouble - their communication has been excellent and they've set my expectations with accuracy throughout the move. Brilliant to deal with.

Matt · 27 November 2023

★★★★★ 5/5

Trustpilot

Fantastic Experience from Start to…

Fantastic Experience from Start to Finish!We recently purchased a new home, and the entire process has been outstanding. The team has been incredibly professional and personable, making the experience as smooth and stress-free as they could as house buying will inevitably have blips along the way. A special shout-out to Isabel and Hannah in the sales office for their exceptional support and guidance throughout. Additionally, Adam, the Assistant Site Manager, has been fantastic, always ready to assist and answer any questions.The house itself is beautiful, and we couldn’t be happier with the quality. The area is also a lovely place to live, with a great community feel. Overall, the whole team made the process nearly seamless, and we are so grateful for their continued help. Highly recommended!

Glass · 11 October 2024

★★★★★ 5/5

Trustpilot

Simon Smith and Mike Rouse.

This review is for workmen from DWH customer care team, NOT THE PROPERTY OR COMPANY. We have had numerous issues in our home, some repeated. The workmen have been great, friendly, efficient, punctual, tidy and very professional.We recently had our en suite shower redone and two gentlemen Simon Smith and Mike Rouse we in our property for a few days. They were really good guys, explained everything they were doing step by step and were empathetic to our frustrations as it was a job that had been done previously.During their time in our home they were brilliant, I trusted them completely to be left in our home alone and the quality of their work and how clean they left it afterwards were top notch. If you get these guys on a job at your home you can rest easy it will be done professionally.

Friend · 9 October 2024

★★★★★ 2/5

Trustpilot

We bought our house on Fairfax Heath in…

We bought our house on Fairfax Heath in 2023. We've been in at year now and have had constant appointments for things to be fixed.I appreciate the allowance for settling and we've had very few issues with cracking. Our main issues have been the garden, 1% incline we were told, turned out it was unusably slanted and the grass had a germ in it that was killing it. Cost us the best part if £10000 to sort that out.Then there was the blown plasterboard screws, the plasterboard tape that hadn't been covered properly, staircase banister that was fitted twisted, the floor boards in almost the whole upper floor needed fixing as they all creaked. Seals fell out of door frames, the front door dropped numerous times. Then the biggest issues was the en suite shower kept cracking, 3 times we had it fixed and now we are hoping it's the last time.We've found that our kitchen units aren't new to our property and there's holes in the kitchen wall where they have taken stuff down and not filled and painted thinking we wouldn't notice. There's divets and chips in walls that have just been painted over hoping they will be missed. Odd sections of paintwork where you can see they've fixed something and wiped a paintbrush over it, then the sun comes through the window and you have an odd coloured rectangle on the wall.Oh and the barrage of plants they put in the front garden all got some sort of mould, and I had to rip them all out too! I dread now when the warranty for fixing issues is up the amount this house is going to cost me.All in all, for the price, they aren't worth it.

Toby · 9 October 2024

★★★★★ 3/5

Trustpilot

Definitely not 5 star rated

Poor service, poor materials and poor workmanship.

Dean · 13 September 2026

★★★★★ 5/5

Trustpilot

So far so good at the Hawthorns!

So far so good at the Hawthorns!We haven't been in our new home long but so far we're very pleased with the quality of the house and the service we've received from the sales & site team. Aaron Wain, the asst. site manager, has been very helpful the last few days and it's clear he believes in the importance of customer service. We had a few (minor) issues which Aaron arranged to be resolved ASAP, even on his day off.

Rachel · 5 October 2024