5/5
TrustpilotGreat service
Great service, easy and clear to understand, making the process so far simple to work through in getting our property through each stage, special thanks to Lewis Caton for getting it started off smoothly
Trusted Agent profile
Duchy Homes estate agents in Hartlepool, Sunderland, Billingham and 2 more
★★★★★
1,141 reviews across 5 offices and 2 platforms
Duchy Homes has five offices, in Hartlepool, Sunderland, Billingham, Malpas and Madeley. Together they have 1,141 reviews on two platforms, rated 4.5 out of 5 overall.
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Our offices
Duchy Homes's five offices, most reviewed first. Each has its own page.
- Duchy Homes HartlepoolElwick Road, TS26 0LQ1,037 reviews · 5 on Google (4.0)60 in the last 90 days
- Duchy Homes SunderlandMeadowsweet Lane, SR3 2GR97 reviews · 6 on Google (3.5)15 in the last 90 days
- Duchy Homes BillinghamAutumn Grove, Wynyard, TS22 5UX93 reviews · 0 on Google15 in the last 90 days
- Duchy Homes MalpasWaterfield Road, Hampton, SY14 8FG91 reviews · 0 on Google15 in the last 90 days
- Duchy Homes MadeleyPlatinum Place, CW3 9HT88 reviews · 1 on Google (1.0)15 in the last 90 days
Latest reviews from every Duchy Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotPurchase of the Ripley Show House…
The process to purchase was relatively easy and was helped by the professional sales executive ( Christine)on site at Elwick Park Hartlepool.. We chose the Ripley Show Home, and are excited to finally complete in the next few weeks..
5/5
TrustpilotPaula had a very flexible attitude to…
Paula had a very flexible attitude to helping us pick a property. She arranged access to unsold properties so we could see them empty. This is something other builders would not do. She also spoke to the head office on a Saturday when we wanted to reserve a plot and she got back to us on the Sunday.
1/5
TrustpilotAbsolutely unacceptable build quality and zero accountability
I purchased my Duchy Homes property in June 2022. In October 2025, I noticed a water patch appearing on the ceiling of the utility room, directly beneath the ensuite bathroom. What followed has been an exhausting, expensive, and completely avoidable nightmare. After significant back and forth, Duchy eventually sent someone to inspect the issue. Despite having very little investigation carried out, I was told the cause was most likely the concealed toilet cistern in the ensuite, which Duchy admitted had a known manufacturing fault. I was explicitly told that around 20 other cisterns installed by Duchy had failed at different times due to this defect. Despite this: * Duchy continued installing these cisterns * Homeowners, including myself, were never warned * No proactive checks or recalls were carried out A simple heads-up could have prevented the devastation that followed. Because the cistern is concealed behind tiles, the leak was slow, hidden, and impossible to detect early. By the time the damage became visible, the water had clearly been leaking for a long period. The result is catastrophic: * The entire utility room was destroyed, saturated, and covered in mould * Walls, flooring, and units had to be ripped out completely * The ensuite bathroom also had to be ripped out * The property was left in a dangerous and unhealthy condition Duchy Homes are now refusing to take any responsibility, hiding behind the claim that the issue was reported “outside the 2-year warranty period for non-structural items.” This is an outrageous position to take, given: * The fault was concealed * The leak was ongoing well before the 2-year period * Duchy were already aware this was a known defect * The failure was not due to wear and tear or homeowner negligence In short: Duchy installed a known faulty product, failed to inform homeowners, and are now refusing responsibility because the damage wasn’t visible sooner, even though it physically couldn’t have been. This is not just poor customer service; it is a complete failure of duty of care. The lack of accountability, transparency, and basic decency has been staggering. I would strongly caution anyone considering a Duchy Homes property to think very carefully. Once the keys are handed over, you are on your own, even when the fault is clearly theirs. Extremely disappointing, stressful, and costly experience. AVOID.
5/5
TrustpilotTop on-site tram
Great help throughout the whole transaction which enabled us to move before Christmas. Grateful for the help from on-site team on moving in day. House very warm and everything works well.
Agent replied · 24 December 2025
Good evening, Thank you for sharing your review. It's great to hear the process was smooth and we're delighted you are in your new home for Christmas! Kind regards, Ros
3/5
TrustpilotMoving in Experience
Following snagging meeting prior to moving in
Agent replied · 24 December 2025
Good afternoon Mark and Anne, Thank you for sharing your review and I am very sorry to hear of your experience. Please be assured I have shared this feedback with the relevant management team. Kind regards, Ros
5/5
TrustpilotGood service
Good service. Very friendly and courteous. Excellent job
Agent replied · 24 December 2025
Good morning Roberto. Thank you for taking the time to leave this review. We're so pleased to hear of the service you've received from our Sundial Place team. Wishing you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotPhil s/m at saltash has helped and…
Phil s/m at saltash has helped and advised us on our journey to purchase Holden . Lots of choices to be made and Phil has made everything very simple for us. Good quality homes with a good reputation we will watch our house building built of the next 5 months .
Agent replied · 24 December 2025
Good morning, Thank you for sharing your review. We are delighted to hear you are pleased with the purchase process and the quality of your new home. Kind regards, Ros
5/5
TrustpilotAmazing Home Buying Experience!
We recently moved into our new home in Mallard Meadows and the service provided from Bernard and Robert was outstanding from the very start. From the initial viewing right up to completion we were kept thoroughly informed and all progress was kept to a tight timescale for us. I would also like to comment on the fact the level of aftercare provided by Bernard and Robert is amazing and personal. Overall an absolute 5-star home for our little family, from the service provided to the quality of our home we are in awe. Thank you!!
Agent replied · 16 June 2024
Good morning, We're happy to hear that you're so pleased with your new home and the service you received. It's great to know that the team kept you informed throughout the process and provided great aftercare. Thank you for your review! Kind regards, Ros
5/5
TrustpilotExcellent Service…
From the very first visit to the site we were made to feel very welcome, and every assistance was given to view various plots/houses. All information was clear and the process so far has been very quick and a pleasurable experience.
Agent replied · 24 December 2025
Good evening Robin. We're happy to hear that you felt welcomed and supported during your visits. It's great to know that the process has gone smoothly for you so far. We wish you all the best for the rest of the journey into your new home. Kind regards, Lily
5/5
TrustpilotReally beautiful house
Really beautiful house, amazing offers and the part exchange deal is brilliant. Would highly recommend
Agent replied · 24 December 2025
Good morning, Sally. We are happy you find the house beautiful and appreciate the part exchange offer. Thank you for recommending us. Kind wishes, Isla.
5/5
TrustpilotSales team Heather and Luna were…
Sales team Heather and Luna were fantastic. Communication with them was brilliant and made everything with our purchase seamless
Agent replied · 24 December 2025
Good morning, Amy. We are happy to hear that the Sales and Site team provided you with excellent support. It's great to know that you are so happy with your new home. Thank you for your positive feedback. Kind wishes, Isla.
5/5
TrustpilotTop Class!!
Firstly, the house is amazing! It’s mine and my husbands first house together and we knew right away it was meant for us. The rooms are so spacious and comfortable. Absolutely beautiful! The team from the start to finish were super helpful and very kind. They helped make the process so much easier and smooth. We’re very pleased and excited to have our new home!
Agent replied · 24 December 2025
Good evening. We are so happy to hear that you love your first home together. We are pleased our team made the process smooth for you. We appreciate your kind words and wish you many happy memories in your new home. Kind wishes, Isla.
5/5
TrustpilotWhat made my experience truly…
What made my experience truly remarkable was meeting Cathy Gittings, from the moment I entered the sales office I was welcomed in a way that I will never forget. I then had the pleasure of hearing all about Duchy Home and the quality that I observed when visiting the show homes. Cathy is so knowledgeable of each individual design that Duchy build. I was very impressed in fact blown away.
5/5
TrustpilotFirst class service from Paula
First class service from Paula, looking forward to the next step
5/5
TrustpilotAbsolutely amazing experience…
Absolutely amazing experience reserving our first home today!!! I cannot thank Michelle Ball at Scholars Gate, Darton enough for our experience. Amazing kind person she is. Truly beautiful from start to finish. I cannot wait for this journey ahead till our home is finished
5/5
TrustpilotWe recently moved into our Duchy home…
We recently moved into our Duchy home on Wynyard.Yes we had a few very minor issues but Gary Peacock the site manager has kept in constant touch with us ,nothing was too much trouble and always tried to get things sorted. A real asset to the company .Thanks Gary.
5/5
TrustpilotAll staff have been very helpful
All staff have been very helpful, understanding and patient Very quick to answer any questions or follow up queries Never felt pressured or rushed at making choices
1/5
TrustpilotAvoid
Purchased a Bletchley home back in june 2024 and faced nothing but issues, moved in to the property with a long list of snags such as damaged oak doors, chipped kitchen cupboards, incorrectly installed brick lintels, chipped stone cills, damaged shower tray, scratched windows, damaged pvc plastics, blocked toilet the list goes. A lot was fixed but 2 issues persisted over the 12-15 months. The toilet was blocking on a regular basis which involved numerous visits from a drainage company to camera the system and eventually it was pinpointed to that additional bends in the system that was not necessary would be removed. The next issue which has only been resolved in the last week was the damaged shower tray, a scratch was pointed out and a plastic surgeon came out on two occasions which has been unsuccessful due to the tray having a gloss finish and the repair turning a yellow matt finish. It was agreed that this would be repaired with a new tray. However the problems continued with a finish i was not happy with which then delayed the on suite repair but by approx 10 days without use not to mention this was originally booked in for a 3 day period to also fix the blocked drainage but underestimated how long it would take, it was then booked in again for the 2nd time and due to personal issue duchy could not attend which in understandable, 3rd time i was not happy with a sub standard finish of joining the trim which was never mentioned beforehand so again this had to stop as more materials needed to be ordered and 4th time it was completed, . I still have ongoing issues such as missing manhole screws, raised block paving from the regular access to the drainage which has also be raised with no update from head of customer care. This has resulted in me reaching out to director level and CEO.
Agent replied · 25 September 2025
Hello Gavin. We're sorry that your experience with us has not been what we expect, particularly over the past year. As you have referenced, a lot of the issues you faced were fixed, and the latest issues you mentioned regarding the manhole covers and block paving were raised on 16/09/2025 at 11:50, of which we are in the process of organising a groundworker to fix these issues. Regarding the shower tray; the process was not to your satisfaction. We agreed to replace the full trim, meaning that the tiler had to return on a separate day to finish the works. - Steven
5/5
TrustpilotOutstanding workmanship
I wanted to confirm how impressed i was with Andy W. We had part of our staircase replaced and Andy came in to put right the mess left from the changing such a bog item.
Agent replied · 16 June 2024
Good evening Mark Thank you so much for sharing your kind words. We’re delighted to hear how impressed you were with Andy’s craftsmanship and the care he took with your staircase. We’ll be sure to pass on your praise to him, it will mean a lot. Kind wishes, Alice from the David Wilson Homes team.
1/5
TrustpilotStill chasing repairs and snags 15 months later...
Purchased a 3 storey Bletchley in June 2024 and had nothing but issues since. Upon moving into the property we had a long list of snags including most of the oak doors we upgraded were scratched,, the kitchen cup boards were chipped, the en suite shower tray scratched, incorrectly installed brick lintels, chipped stone cills outside, damaged PVC plastics, blocked toilets, multiple paint and silicone issues... The list can go on. Lots of the list has been fixed (sometimes taking more than one attempt to correct) however despite some issues being raised when we moved in, 15 months later we are still chasing these issues..
5/5
TrustpilotHappy buyer’s of a NEW HOME St.Johns View
I’m very impressed with the professionalism of the team St.Johns View,Cayton.The house is very nicely finished inside and outside .
Agent replied · 23 November 2024
Good afternoon. We're happy to hear that you're impressed with the house and the team's professionalism. Thank you so much for acknowledging their hard work; we appreciate your positive feedback! Kind wishes, Isla.
5/5
TrustpilotGreat Customer Service at Ashlwan…
Great Customer Service at Ashlwan Gardens Rugby .. Jade , Lianne and Caroline really a wonderful sales team!
Agent replied · 24 September 2025
Good morning, We're happy to hear that you had such a wonderful experience with our sales team! We appreciate you taking the time to share your positive feedback. Kind regards, Ros
5/5
TrustpilotSales agent was helpful and…
Sales agent was helpful and knowledgeable.
Agent replied · 24 September 2025
Good morning, We're glad you found our sales agent helpful and knowledgeable. Thank you for your positive feedback! Kind regards, Ros
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Duchy Homes
Which Duchy Homes office has the most reviews?
Hartlepool has the most, with 1,037 reviews rated 4.6 out of 5, followed by Sunderland with 97.
Where are the Duchy Homes offices?
The five Duchy Homes offices, by town:
- Billingham: Autumn Grove, Wynyard, Billingham, TS22 5UX
- Hartlepool: Elwick Road, Hartlepool, TS26 0LQ
- Madeley: Platinum Place, Madeley, CW3 9HT
- Malpas: Waterfield Road, Hampton, Malpas, SY14 8FG
- Sunderland: Meadowsweet Lane, Sunderland, SR3 2GR
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