Duchy Homes estate agents in Hartlepool, Sunderland, Billingham and 2 more

Hi Zoe, Thank you for your feedback, it’s great to hear that you’re so pleased with the work John carried out on your skirting boards and door frame. We’ll be sure to pass your kind comments on to him. Kind wishes, Alice from the David Wilson Homes team.

Hi Dean, We’re sorry to hear that you feel this way. As we’ve been unable to identify you or your property from the information provided, we’ve asked Trustpilot to contact you for some further details. Once received, this will help us look into your concerns further. Kind wishes, Alice from the David Wilson Homes team.

Good evening Lauren. Thank you for taking the time to leave a review and it's so great to hear that you are so happy with your home and that the process was so smooth for you. Wishing you many happy years in your new home. Kind regards, Beth.

Hi, Thank you for your review. We're delighted to hear how impressed you are with the quality of your new home and the support you received from Christine and Andy. It's especially lovely to hear how Christine helped turn an unexpected delay into such a positive outcome for you. We wish you lots of happiness in your new home. Kind wishes, Alice from the David Wilson Homes team.

Thank you for taking the time to leave your review Paul, we really appreciate it. Best wishes, Alice from the David Wilson Homes team.

Hi Sharon, thank you so much for your lovely review. We’re delighted to hear that Jack has made such a positive impression and has been so knowledgeable, caring, and supportive throughout such an important decision. We’ll be sure to pass your kind words on to Jack, and we hope you enjoy every step of the journey ahead with him and the wider team. - Team Duchy

Hello Miss Peters, Thank you for your lovely review. We’re delighted to hear the team at Heyford Springs have been so friendly and helpful. We hope everything continues to go smoothly with your new home journey and look forward to welcoming you to the development! Kind wishes, Alice from the David Wilson Homes team.

Good evening. Thank you for taking the time to leave this review. We are so pleased to hear that you appreciate our updates and were happy with our communication during your home buying process. It's wonderful to know that our staff made such a positive impression and that you are happy with your new home. We wish you many happy years and memories here. Kind Regards, Charlotte.

Hi Sarah, Thank you for your lovely review, we’re delighted Lauren made your homebuying journey so simple and stress-free, and that you’re enjoying both your new home and its location. It’s also great to hear you’ve been well looked after by the site team since moving in. Kind wishes, Alice from the David Wilson Homes team.

Good evening Kevin, thank you for your great review. We're so pleased to hear the our Drakelow Park team were so helpful! Wishing you many happy years in your new home. Kind regards, Lily

Good afternoon David, Thank you for your lovely review! Kind regards, Ros

Good evening. Thank you for taking the time to share your positive experience. We are delighted to hear that our Sales Advisor provided all the information you needed and have kept you up to date. Kind wishes, Isla.

Good morning Jacob. Thanks for leaving a review - sorry you're disappointed with the changes but glad to hear that you're excited to get into your new home next year. Kind regards, Beth

Good morning Christine. Thank you so much taking the time to leave a review and I'm so glad to hear that the team at Otters Reach have looked after you so well. Hope you don't have too long to wait until you're in your new David Wilson home. Kind regards, Beth.

We’re sorry to hear how disappointed you are that you didn’t secure your chosen home at Elwick Park. As part of our Part Exchange process, we obtain three independent valuations to ensure any offer reflects current market conditions. As outlined in the terms and conditions signed at reservation, a RICS report is then carried out at Duchy Homes’ expense. In your case, the RICS report identified significant structural concerns. To fully understand the extent of these issues and any potential remedial works required, we requested a structural engineer’s report. This is in line with the due diligence any purchaser would undertake when buying a property. We appreciate that, due to your timescales, you chose not to proceed further. Following this, your £500 reservation fee was refunded in full. Elwick Park is a popular development, and while we understand your frustration, the time between your cancellation and a new reservation was 13 days, which is not unusual for this development. We’re really sorry that you didn’t secure your chosen home at Elwick Park. Should you wish to revisit your move once the structural matters are resolved, we do have alternative homes available and would be delighted to help you and your family find a Duchy home. - Team Duchy

Hello Douglas, thank you for your lovely review. We’re so pleased to hear Paula made you feel welcome and was able to answer all your questions as you took the next step and reserved your new home. Paula is a real asset to the team, and it’s great to see her knowledge, kindness, and consideration recognised by our customers., Team Duchy

Hello Lucy, thank you for such a lovely review. We’re delighted to hear how well you’ve been looked after throughout your journey at Hall Wood Meadows, from reservation right through to settling into your new home. Niki has done a brilliant job since joining us earlier this year, and it’s wonderful to see the difference she’s making for our customers. We’re also pleased to hear Gary has continued that level of support with the aftercare since you moved in. Thank you for your recommendation, and we hope you enjoy many happy years in your forever home., Team Duchy

Hello Steven, thank you for taking the time to share your experience. It’s wonderful to hear that what started as a visit to the show home resulted in finding the right home for you at Hall Wood Meadows. We’re delighted that Niki and Ryan were able to make everything clear and straightforward from the outset, and that Niki continued to provide such a high level of service throughout your purchase. It’s also great to hear that Gary and Kieran have looked after you so well since moving in. We hope you continue to enjoy your new home for many years to come., Team Duchy

Hello Mike, thank you for your kind review. We’re really pleased to hear Elle has made the process straightforward and has been on hand to help with any questions along the way. We hope you enjoyed choosing the finishing touches for your new home., Team Duchy

Hello Ric, thank you for taking the time to leave such a thoughtful review. Reading feedback like yours means a great deal to everyone at Duchy Homes. We’re especially pleased to hear your comments about the build quality, attention to detail, and aftercare. We know buying a new home is a significant decision, so it’s incredibly rewarding to hear that we exceeded your expectations and helped give you confidence in your purchase. Niki, Jack, and Gary will be delighted to hear your kind words. They are passionate about providing a straightforward and supportive experience, and it’s wonderful to know that came across throughout your journey. Thank you once again for your recommendation. We hope you enjoy many happy years in your new home., Team Duchy

Thank you for your kind review. We’re delighted to hear our sales team made such a positive impression and provided helpful, courteous and patient support throughout your journey. Thank you for choosing Duchy Homes., Team Duchy

Thank you for your kind words. We’re so pleased to hear Paula has made such a positive difference throughout your buying journey. She takes great pride in supporting our customers every step of the way. We hope you continue to enjoy the experience as you look forward to moving into your new Duchy home., Team Duchy

Hello Paula. Thank you for your kind review, and we're glad Elle was able to make the process so easy for you. We wish you all the best with your journey with us; roll on moving day! - Team Duchy

Hello Danielle, and congratulations on moving in to your forever home! Its been a very busy time for everyone involved, but we're glad that Niki, Ryan, and Gary have been on hand to support you throughout the journey; I have forwarded your feedback to them. We hope you make many memories over the years to come in your brand new home, and you know where we are should you need anything! - Team Duchy