Trusted Agent profile
★★★★★
1,141 reviews across 5 offices and 2 platforms
Duchy Homes has five offices, in Hartlepool, Sunderland, Billingham, Malpas and Madeley. Together they have 1,141 reviews on two platforms, rated 4.5 out of 5 overall.
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Duchy Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThe girls in the office have been…
The girls in the office have been amazing ! They really seem to care , very professional with a personal touch. Couldn’t ask for more
Thank you for your valuable feedback - it is very much appreciated! We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotCatriona at Winchburgh was first class
Catriona at Winchburgh was first class. Professional, thoughtful and incredibly helpful doing everything possible to help us when buying our new home. Highly recommend. Thank you!
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Catriona gets to see your great feedback! Kind regards, Lily
1/5
TrustpilotFor those with a kitchen glazed pod bay area.....
EDIT: still no contact from anyone at South Midlands Customer Care as of 07/11/24 which shows they are unapologetic about selling faulty homes that don't meet the correct building regulations!This is important information if you have a glazed window bay pod area in your kitchen/dining room, and you purchased your DWH home roughly between 2016 to 2021.Our property is a DWH Cornell in Northamptonshire built in 2018.During heavy rainfall we experienced severe water ingress which we first noticed in December 2019, which we were only aware of as the water was coming through gaps in our vinyl flooring in the pod area. The sub floor concrete under our flooring had been soaking rain water up like a sponge, and we found this out when water was squeezing through the gaps in the flooring. This painfully has taken DWH five years to put it right (we are still sceptical that this has been fixed correctly!) through our endless persistence, as South Midlands DWH Customer Care are appalling, with absolutely no urgency or empathy. It has taken four bodged repairs and three formal complaints (one of which was completely ignored!) to get to where we are now, and it has been hell along the way with the deception from directors & managers, our constant exposure to damp, endless emails, phone calls, the mess and damage caused by contractors, etc. Also just to add, DWH tried to force us to sign a non-disclosure agreement just to receive payment for our accommodation and food for when we had to move out of our home when our new flooring had to be laid.This defect had occurred due to negligence in setting the entire window pod frame unit in correctly during the build process, along with using the wrong window frame and the ground level being too high against the damp proof course. This was for an unnecessary requirement for disabled access, when there is an already compliant front door as the principal access. There also originally was a step leading into the rear entrance to our garden, which made the disabled access through our pod unit doors completely pointless. Damp/water ingress that occurred from outdoors to inside was a fundamental installation error and that should have been mitigated before the window pod unit was installed. The threshold design should've been compatible with the Building Regulations Part M and Part C, but they breached these along with NHBC building control guidelines. There was no sill under the doors as well as no flexible brushes for under the door - both were never installed on our pod unit, as they should’ve done under NHBC guidelines. Along with the garden being level with the pod unit’s DPC (it should’ve been two bricks lower) and it sloping towards the house, a flat roof where water runs straight on to the ground during heavy rainfall, and a sprinkling of gravel only as drainage - it was a recipe for disaster. This build detail means all the homes with pod units built roughly around 2016 to 2021, will likely not be built to the correct regulations.Our next door neighbour lives in a Holden, and they are experiencing exactly the same issue as us. Their pod unit is built in exactly the way as ours was - along with a garden level with the pod’s damp proof course - and water ingress is occurring through to their floor every time it rains.This incorrect build detail means all the homes on our development - and likely other developments in the UK built around the same time as ours - with pod units will be built incorrectly, which makes all of these homes defective. This will likely also apply to patio doors with ground level over the damp proof course.DWH are liable to revisit every home to put them right. Please check your pod - if your ground outside is level with your pod doors, with no sill under the doors, you will very likely be experiencing damp under your flooring without knowing, or if you have discovered it, you will be right in thinking you have a problem. Don’t let DWH make you believe it is a minor issue, like they tried to do with us.You will need a whole new pod window unit with a sill running all the way around the frame, your garden re-done to be lowered by a two brick level, and your damp concrete subfloor dug out of your pod and re-done, as well as new flooring…..not forgetting an extreme amount of time and patience to deal with DWH.If you believe you have the same issue, my advice would be to go straight to a solicitor. There are three developments in Northamptonshire we know definitely have defective pod units and patio doors - these are Bertone Manor - Kettering, Priors Hall - Corby and Wendel View - Wellingborough, and there will very likely be many more across the UK.
I'm sorry to hear of your experience and would like to pass on your feedback to the relevant team. Where we are unable to identify your details on our system we have instructed Trustpilot to gain further information. Please do add your development and contact details to any correspondence, so we can highlight this issue to the relevant team and ask that someone contacts you. Kind regards, Charlotte.
4/5
TrustpilotGood Service & nice staff
Rating only, no written review.
Hi Gary. Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotExcellent customer service by Kate
Excellent customer service by Kate. I would like to thank the team for the effort and dedication.
Hi Sharmila. Thank you for your kind feedback about Kate. We will make sure she sees this, she will be delighted. We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotMallard Meadows
Our salesperson Bernard, was very helpful from the initial enquiry, through the buying process and moving in. Also the site manager has been supportive with the after sales process and the minor snagging issues. The build quality and internal fixtures are of a high standard as is the surrounding landscaping. We are very happy with our new home.
Hi Michael. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Mallard Meadows team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotGreat experience!!
Our process for house reservation was very easy and explained very well!!
Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Lily
5/5
TrustpilotAbhi
Well appreciated
Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes.Kind regards, Lily
5/5
TrustpilotHayleigh and Jade have been amazing
Hayleigh and Jade have been amazing, guiding me through the Movemaker scheme and reserving my new home. They have been very professional and supportive making me feel very secure in my journey. Nothing has been too much for them and I greatly appreciate what they have done for me to date. Thank you 🙏🏽
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Hayleigh and Jade gets to see your great feedback! Kind regards, Lily
5/5
TrustpilotFeedback for Sales team Hilary and Michael
I recently had a great experience with Hilary and Michael while exploring options at Ashlawn Gardens rugby. They were knowledgeable, professional, and very responsive, always answering my questions thoroughly and promptly. Hilary and Michael took the time to explain all aspects of the property, from layout choices to financing options, which helped me feel confident in my decision. They genuinely seemed committed to helping me find the right home, and I truly appreciated the smooth, personalized experience. They had listened our requirements and queries very patiently and provided answers for all. They are great at their work.Regard,Alok/Ankita
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the Ashlawn Gardens team gets to see your great feedback! Thank you for choosing David Wilson Homes for your new home, we wish you many happy years of memories. Kind regards, Lily
1/5
TrustpilotWhere do I start ??
Where do I start ??We bought a "Dream Home" 7 months ago in Yapton on the Rydebank Estate.There were a few problems on inspection, before handover. We were assured that all the problems would be resolved shortly after moving into our "Dream Home" and guess what ??A few were sorted BUT & months later ( today ) we are having a new front door set because the lock mechanism has jammed the door closed having denied us access for 5 days. It is today being worked on and producing clouds of dust ( which seems to be a common thread on this estate with speeding contractors traffic on unmade roads )and intolerable noise levels.The Door is having to be replaced because of shoddy workmanship and incorrect adjustment when originally fitted ( I know because I spent 20yrs of my life fitting the things ).It also appears that many others on this estate have, or are waiting to have their doors replaced.There are many other issues and it sees to us that once they have your money ALL interest in quality after service disappears.
Good afternoon.Thank you for your detailed feedback which is really important to us, and we’re genuinely sorry that this has not been a better experience for you.We will ensure that these comments are passed to the relevant management team and ask that someone contacts you. Kind regards, Charlotte.UPDATE:Good afternoon, Rob.I'm pleased to hear that the relevant team have now been in touch regarding this review.Best wishes, Charlotte.
5/5
TrustpilotExcellent Experience in Buying a New Build
The site manager, Matt is very helpful. He not just organized the repair and maintenance efficiently, but also followed-up if the work finished satisfactory. The engineers and the workmen are very professional, too.The senior sales advisers, Laura & Sharleen contacted us periodically after we moved-in and see if we have any problem in our new home and ready for help.
Good afternoon,Thank you for your kind words. We are thrilled to hear about your positive experience with our team. It's wonderful to know that you felt well-supported throughout the process, from the initial purchase to settling into your new home. We appreciate your feedback and will share it with our team.Kind regards, Ros
5/5
TrustpilotKnowledgeable Sales Team
I found that the sales team were very polite and gave a positive feeling to the customer (me). I dealt with Michelle and Estelle. Both came over as knowing what the product/s is. Michelle guided us through the process of purchasing and is very knowledgeable with regards to some aspects of the build. I always feel at ease with them. Being a former Architect I can’t fault them. After sales to be reviewed on another Trustpilot page.
Good morning,Thank you for your kind words. We are delighted to hear that you had a positive experience with our sales team. We appreciate your feedback and will share it with Michelle and Estelle who will be delighted.Kind regards, Ros
5/5
TrustpilotThis is a review for Keith (customer…
This is a review for Keith (customer care) who visited our property recently to carryout corrective work.Keith arrived promptly for the arranged inspection of "settling" which had taken place around the house over the last 18 months. He explained clearly the steps that would be taken to rectify the issues and he was very easy to engage in conversation with. The work was spread across two days allowing preparatory work to dry prior to painting. Throughout each stage furniture and carpets were protected by plastic sheets and a clean up period post work leaving no trace of dust or dirt.Keith is the ultimate professional whose quality of work is the best, a true subject matter expert whom I highly recommend.
Good morning,We're so glad to hear about your positive experience with Keith. It's wonderful to know that he was able to provide you with a high level of service. We appreciate your kind words about his professionalism and the quality of his work and will share your feedback with the team.Kind regards, Ros
5/5
TrustpilotOur recent experience
We were genuinely impressed with the warm and friendly attitude of the staff. Katie Colls took her time to meticulously explain the buying process, thoroughly reviewed the site plan, and even took us to see the house, which helped us make well-informed decisions about our purchase. The prompt responses have been excellent so far.
Good evening,Thank you for your kind words. We are delighted to hear that you had a positive experience with our staff. The team will be delighted when they see their feedback.Kind regards, Ros
4/5
TrustpilotAll information given by Charlotte…
All information given by Charlotte honest and reliable and a very pleasant lady
Good morning,Thank you for your lovely feedback about Charlotte. We will share this review with the division and she will be so pleased to read it. Kind regards, Ros
5/5
TrustpilotOnly collected keys this morning but so far so very good.
Only collected keys this morning but so far attention by Pamela, Natalie and Nicola at Seven Sisters, Stirling has been great. The whole process was very straightforward with everything well explained and any minor details promptly dealt with. House and garden designs suit me very well and are surprisingly unusual, in my experience. Build and fittings quality seem verygood to me; a non-building professional.
Good evening,We're thrilled to hear about your positive experience! It's wonderful to know that Pamela, Natalie, and Nicola provided such excellent service. We're also glad that you're happy with the house and garden designs and the overall build quality.Kind regards, Ros
1/5
TrustpilotVery unhelpful sales team
The sales staff at Waterside Waverly were very unhelpful and had a rude undertone which was quite condescending. Also, the answers to my questions were very poor and vague and they only wanted to reveal any information to me once I had reserved making me think they were just after my money.
Good evening,I am very sorry to hear of your experience. I would like to ask a member of the relevant team to contact you regarding these issues. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information so we are able to identify the correct team to pass this to.Kind regards, Ros
5/5
TrustpilotSales team and Torrance park are very…
Sales team and Torrance park are very helpful and welcoming.
Good evening,Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our sales team at Torrance Park. We strive to create a welcoming and helpful environment for all our customers, and your feedback is greatly appreciated.Kind regards, Ros
4/5
TrustpilotGreat service
Good morning,Thanks for your lovely review!Kind regards, Ros
5/5
TrustpilotThank You for an Excellent Home-Buying Experience
We recently purchased our dream home with DWH, Wigston Meadows, Wigston, Leicestershire, and we want to express our gratitude for the fantastic experience we had throughout the process. From the very beginning, everything was clearly explained, and communication was consistently maintained at all levels until completion.A special thank you to our sales advisor, Gavin, and site manager, Dipesh, for all their support and assistance. Your efforts made this journey smooth and enjoyable for us.Thank you once again!Best regards,Jibin and Sherin
Good evening,We are thrilled to hear about your positive experience with us. We appreciate your kind words about our sales advisor, Gavin, and site manager, Dipesh. It's wonderful to know that they were able to provide you with the support and assistance you needed throughout the process. We strive to make the home buying journey as smooth and enjoyable as possible for our customers, and your feedback reinforces our commitment to providing exceptional service.Kind regards, Ros
1/5
TrustpilotShockingly poor management of roadworks
Total lack of management on behalf of the construction team, a motorway could have been constructed in far less time than it's taken for a few minor road adjustments. I hope for the sake of the people who are purchasing it's under different guidance.
Good afternoon Paul. I'm sorry to hear of your experience and would like to pass on your feedback to the relevant team. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your contact details to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Lily
5/5
TrustpilotIt’s was a good experience due to good…
It’s was a good experience due to good services received ,the discount received and the environment/ plan of the property All are fabulous.
Good morning,Thank you for your kind words! We are thrilled to hear that you enjoyed your experience with us. We will share your review with the local team.Kind regards, Ros
5/5
TrustpilotLanguard View Harwich Essex
Jon at Languard View would get 6 stars from Me. He is fantastic at his job and he alone deserves all the credit for selling us this house in Harwich hopefully the Top Director at DWH reads this review. Go to Harwich speak with Jon take his advice. Result Very Happy Customer. Trust Me
Good morning,We are thrilled to hear about your positive experience with Jon. It is wonderful to know that he went above and beyond to help you find your dream home in Harwich. We are so happy to hear that you are a very happy customer. We appreciate your kind words and will share your feedback with Jon and the team.Kind regards, Ros
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hartlepool has the most, with 1,037 reviews rated 4.6 out of 5, followed by Sunderland with 97.
The five Duchy Homes offices, by town:
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