Duchy Homes estate agents in Hartlepool, Sunderland, Billingham and 2 more

★★★★★ 2/5

Trustpilot

Extremely poor after sales service

Whilst the build of the house initially needing lots of snagging they did come and remediate the issues. However, the site I am on have a management company to look after the public spaces who are assign by DW. They have been utterly shocking with ongoing issues with the entire estate and support from DW is none existent. The company are so poor that they have now been replaced by another management company which so far have been no better. I have been here a year now but the estate has been poorly looked after that since before I moved in. When I say it is poor, I mean ALL public spaces where there should be grass there is hardly any and 90% weeds it’s that bad. There are areas they have dug up and filled but not re-tarmac afterwards which has been like that for nearly a year. Kids can’t play in the parks because there are just full of prickly weeds and the area that was promised as allotments is now being assigned as industrial units and has remained empty for nearly a year and also the entire area is just weeds.Absolutely shocking with no one interested in resolving. They were very accommodating when they wanted their survey completing but after that they had not interest in anything.

Adam · 10 September 2023 · Duchy Homes Hartlepool

★★★★★ 4/5

Trustpilot

Great customer sevice

They are patient with me and handle my case well.

JL · 10 September 2023 · Duchy Homes Hartlepool

★★★★★ 1/5

Trustpilot

Purchased a 4-bedroom house in Eagles’…

Purchased a 4-bedroom house in Eagles’ Rest in August. Very disappointed with the quality. Poor workmanship and so many defects. Cracking timber in the roof of the garage, water leakage, poor installation of the kitchen units, boiler and solar PV panels not working and so many decoration defects, etc. Sent the house snagging report to request for follow-up and the follow-up by the site team is poor.

Karen · 9 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Delighted with our new home

All staff on site have been very helpful and patient due to delays on selling our property, Pre-purchase visits and inspections were very useful. On the day of completion we had excellent support from Dawn and are very pleased with our new home.⁰

Alexander · 8 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Jack was very personable and made the…

Jack was very personable and made the experience very pleasurable and clear.

Philip · 4 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Fantastic

Lou has been fantastic . Warm welcoming and friendly. Always happy to help. Recommend Dwh Horsford.

Victoria · 4 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Pamela was very helpful

Pamela was very helpful. She was friendly provided good knowledge. She didn’t make us feel rushed or pressured in making decisions. It was pleasant working with her.

Ashley · 3 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Great Job

Thanks to Sales Advisor Jeannette, who takes some of our stress away helping us to liaise with the entire company. As expected, there are errors in building development project. Site manager Adam, Paul and their team are following it up timely. Good job! Thank you all.

Harrods · 3 September 2023 · Duchy Homes Hartlepool

★★★★★ 4/5

Trustpilot

Have only just moved in

Have only just moved in. Everything seems good, lots of assistance. So am only giving 4 stars as need timeas need time to settle in.

Mrs · 2 September 2023 · Duchy Homes Hartlepool

★★★★★ 3/5

Trustpilot

Completion date changed

Sales agent attentive and helpful. Love the house. But lack of proactive communication on the delay on the completion date has given us a lot of stress, frustration and additional costs. From reservation of the plot we were told completion would be on last Friday of August. Although we asked several times as whether that date was still on we were always told yes, all on track for tgat datrme. So we booked the removal company. But 8 days before that date we received the legal notice of completion for the week after. Remals had no longer availability for thst date. Had to keep the original date to empty the house, put goods in storage, move to a hotel etc. Consequence removal costs doubled etc

Brunella · 2 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Great deal, it was a pleasure to work with Gillian Tomlinson and Jordan at Sydney place Crewe. They both assisted from the start to the end making everything smooth for us. I can’t fault them both.

Great deal from the start to the end

Customer · 1 September 2023 · Duchy Homes Hartlepool

★★★★★ 4/5

Trustpilot

DWH have resolved the issues.

I recently placed a 1 star review on 4th July but I have to say that 8 weeks down the line, I am delighted that all efforts have been made to give us the house of our dreams. Paul Fraser, the senior site manager, came on site especially to resolve the issues and he has done a marvellous job for us. The house is looking lovely and we are very satisfied. Thank you

JB · 1 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Great customer service from start to…

Great customer service from start to finish even when our house sale fell through they kindly held our reserved house for a few more months to give us time to sell again so well done to the whole team.

Patricia · 1 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

House was all good no problems

House was all good no problems. Very helpful site staff to help us move in

Malcolm · 1 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

After care

The help from the team here.The issues we have raised have been dealt with well and without delay.

JD · 31 August 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

The ladies at Pastures Place in Corby…

The ladies at Pastures Place in Corby Glen have been amazing. Especially Amanda, who we have dealt with from the start. She has been helpful and patient with us and is also very knowledgeable too, a lovely lady! We wouldn’t hesitate to deal with her again in the future 😊

Victoria · 31 August 2023 · Duchy Homes Hartlepool

★★★★★ 1/5

Trustpilot

Cowboys

No idea how they depict themselves as 5-star house builders. Build was delayed by months, there has been black mould in the building, and the property is terribly finished - chunks missing from plaster in ceiling, lumps under carpet. All reported but no-one ever attended to repair. We’ve now been in 2 years & 2 months and the Carbon Monoxide alarm has stopped working but they will do nothing as outside of warranty. Do not buy with DWH.

Matthew · 31 August 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Good service

Made to feel welcome, not hurried. Good look at plots, finished home. Good information, very good Customer service.

Customer · 29 August 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Karen is helpful

Karen is helpful, she is willing to give us other options to solve our problems

Olivia · 29 August 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

We just reserved our home

We just reserved our home, our sales lady Karen was very helpful and did everything possible to help us make it work.

Jenny · 29 August 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Bishop's Hill

Kate and Tracey at Bishop's Hill were very professional and helpful from my first interaction. They were both very knowledgeable and were able to answer any questions I had. The team continues to provide me with updates and overall a great experience reserving my first home.

Mitchell · 29 August 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Very helpful support from the On-site…

Very helpful support from the On-site representatives

Gary · 29 August 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Caroline is fantastic

Caroline is fantastic. She knows her job inside and out and nothing is a burden.

Howard · 29 August 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Customer experience

Warm welcome, easy to deal with explaining and answering any questions we had.

Dguy · 28 August 2023 · Duchy Homes Hartlepool