Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
TrustpilotA long and never-end snagging list which makes me disappointed
Famous developers but poor quality on house finishing. The snagging list is over 200 items and never ends even I have moved in near 5 months already. The turf is extremely accidented and several sunken places are found in my garden.The replacement items are promised but never seen so far. I have totally lost my confidence on this developer and will consider seriously before recommending her to my friends.Almost a week passed, but still nobody follows up and contacts. Very disappointed!!!!Updated on 1/7/2023Victoria has emailed me but my problems haven’t been solved. Will update my review afterwards
Chungkee · 1 July 2023 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good evening.Thank you for contacting us. My name is Isla, and I am part of the David Wilson Homes team.I am very sorry to hear of your experience. I would like to ask a member of the relevant team to contact you regarding this matter. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to. Please do always add your full address and contact details to any correspondence.Kind wishes,Isla.UPDATE:Good morning,I am pleased to hear a member of our customer care team has now been in direct contact with you to address the concerns you raised in your review.Kind regards, Ros
★★★★★ 5/5
TrustpilotExcellent customer service
Our reservation process with initial hick ups went smoothly and receiving excellent customer service of Michelle. We looking forward to a smooth exchange and completion
Adriana · 12 June 2023 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good evening,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 1/5
TrustpilotFurther to my previous comment it seems…
Further to my previous comment it seems Duchy cannot handle criticism given I have commented on their instagram posts about how atrocious their customer service is, requesting correspondence from them and advising people to read trust pilot reviews before considering them as developers, they have instead not replied to me at all and blocked me from viewing and commenting on their instagram profile. Atrocious customer service!
Aisha · 12 June 2023 · Duchy Homes Madeley
★★★★★ 1/5
TrustpilotIf I could give negative stars I would
If I could give negative stars I would, still waiting for numerous issues regarding my home to be fixed by Duchy as as I go on I keep discovering more and more issues! The lack of communication from Duchy is horrendous, only getting a response when I chase on items been waiting months for and even then it’s the same generic responses. Would NOT recommend this developer to anyone, avoid and go by a home from another developer instead. I brought the show home thought at least this would have been a decent job but still numerous issues that need rectifying by Duchy after living here for almost over 10 months!
Aisha · 10 June 2023 · Duchy Homes Malpas
★★★★★ 5/5
TrustpilotJo at DWH Kingsbrook
Jo at DWH Kingsbrook could not be more helpful. I know it is not a done deal yet as we have to go through the exchanging of contracts yet but Jo was great. I am aware of the process and the pitfalls and I am hoping that this is the start of a great experience with this home builder.
Allison · 10 June 2023 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good morning,Thank you for your kind feedback about Jo. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 1/5
TrustpilotPurchased our home 2 and a half years…
Purchased our home 2 and a half years ago. Initially the snagging seemed to go ok, but some repairs didn’t get completed. 2 years later a significant issue still isn’t resolved. Duchy do not reply to you properly or at times just not at all leaving you to chase. Duchy are very quick to blame others taking no responsibility for their decision of sub contractor. I would avoid buying from this company unless you are prepared to put in a lot of time and effort for issues to be resolved with them.
David · 6 June 2023 · Duchy Homes Madeley
★★★★★ 5/5
TrustpilotExceptional Level of Service
Served by a mixture of Charlotte and Kara across process, Kara finalised process upon deposit, both exceptionally helpful with all questions and queries. Not pushy with sales clearly laid out all processes and extremely knowledgeable when asked scenario based “what if’s”.
Martin · 4 June 2023 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good morning Martin,Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotGreat sales team at ryebank gate.
Rating only, no written review.
Nigel · 2 June 2023 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good morning,Thank you very much for your lovely review! We wish you many happy memories of making your house into a home. Kind regards, Ros
★★★★★ 5/5
TrustpilotSuper helpful staff
Super helpful staff, always very willing to help. Chris at Mortimer Place was a pleasure to work with.
Customer · 30 May 2023 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good morning,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotIt was Leanne who went over and beyond…
It was Leanne who went over and beyond to support me with the process of reserving.Her professionalism and kindness made a difference
Tritania · 22 May 2023 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good morning,Thank you for your kind feedback about Leanne. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotPlot reservation
Gail and Debbie from the Oughtibridge Valley development couldn't have been more friendly, helpful and accommodating. Thank you both.
John · 22 May 2023 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good morning John,Thank you for leaving this review, it is very much appreciated. We will pass on your feedback on to the local team. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotVery clear and professional
Rating only, no written review.
Rosemary · 22 May 2023 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good morning Rosemary,Thank you very much for your great review! We wish you many happy years in your new home.Kind regards, Ros
★★★★★ 1/5
TrustpilotDuchy homes are definitely NOT “5-Star”…
Duchy homes are definitely NOT “5-Star” builders. We had a snagging list as long as my arm, which two years later are still waiting to be finished. Notable events were the entire kitchen had to be replaced, after multiple attempts to fix the original one, as well as the whole roof was essentially fitted incorrectly; under felt not secured, loose tiles, ridge tiles not even nailed down, possibly causing danger to the public and my family. The very small, r0dent like MD, Craig is a particularly hilarious treat. Take my advice. By from a different builder.
David · 17 May 2023 · Duchy Homes Madeley
★★★★★ 5/5
TrustpilotPurchase of flat
We found Laura in the sales office in bishopbriggs very helpful ,knowledgeable and professional who explained everything to us in detail
Mr · 16 May 2023 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good morning,Thank you for leaving this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotBoroughbridge.
Answered all questions, prompt with info, a good experience.
Graham · 13 May 2023 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good morning,Thank you very much for your lovely review! We wish you many happy memories of making your house into a home. Kind regards, Ros
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service! From the minute we walked in, Sue made us feel so welcomed and valued. She took time to explain the development thoroughly making our decision to buy more easily. Will highly recommend DWH for great customer service!
Augustus · 9 May 2023 · Duchy Homes Hartlepool
Agent replied · 23 November 2024
Good morning,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the David Wilson Homes team. I will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotWell explanation on each and every…
Well explanation on each and every meet.Great experience and soo many meet in future hope every meet will be same
Purnima · 8 May 2023 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good morning,Thank you very much for your lovely review! We wish you many happy memories of making your house into a home. Kind regards, Ros
★★★★★ 5/5
TrustpilotMore informative
More informative, transparent and supportive.
Riyal · 30 April 2023 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good evening,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
GoogleRating only, no written review.
Janet · 27 April 2023 · Duchy Homes Sunderland
★★★★★ 1/5
TrustpilotGarden under water …
When we moved in before Christmas it was obvious the rear garden needed land drains . We are now in April and still our request have been ignored even though our next door neighbour have had drainage put in and fresh turf . Plus we had a leak in the ceiling and the water mark has still not been painted over . 5 star builder you say
Jonathan · 20 April 2023 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good evening, Jonathan.I am very sorry to hear of your experience. I would like to ask a member of the relevant team to contact you regarding this matter. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to. Please do always add your full address and contact details to any correspondence.Kind wishes,Isla.UPDATEGood afternoon Jonathan. Thank you for providing your contact details. I'm pleased to hear that you have now been contacted regarding these issues. Best wishes, Lily
★★★★★ 5/5
TrustpilotGreat team to do business with
Excellent customer service in particular when an appointment had to be rearranged
Pauline · 16 April 2023 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good morning,Thank you so much for taking time to share your David Wilson Homes experience! Kind regards, Ros
★★★★★ 5/5
TrustpilotGillian was the most professional sales…
Gillian was the most professional sales person we have encountered. It was a pleasure dealing with her on our visit.
Richard · 16 April 2023 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good morning,Thank you for your kind feedback about Gillian. We will make sure she sees this. She will be delighted!We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 4/5
GoogleRating only, no written review.
Kevin · 14 April 2023 · Duchy Homes Hartlepool
★★★★★ 5/5
GoogleRating only, no written review.
Tracey · 14 April 2023 · Duchy Homes Hartlepool
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
