Duchy Homes estate agents in Hartlepool, Sunderland, Billingham and 2 more

★★★★★ 5/5

Trustpilot

Ricky was very welcoming

Ricky was very welcoming, pleasant and friendly but remained very professional. He rebuilt the trust and hope we had lost after losing out on a similar property at a different site with the same builders.

A · 2 October 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Good workmanship and value for money

Without The honesty and integrity of Jeanette, my experience and decisions would have been much more difficult to make.

Karen · 2 October 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Great service from Emma communication…

Great service from Emma communication very good

Stuart · 2 October 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Callendar Farm - Best customer care & site team

Callendar Farm, Nuneaton - First class customer care and site team. Thank you guys for building my perfect home. The level of finish is exceptional, I’ve had other new builds but DWH build to a whole other level. Other home builders need to take lessons from Dennis & the team at Callendar Farm.

Miss · 1 October 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Laura is very friendly professional

Laura is very friendly, professional and informative. She has been very supportive throughout the process, and has always been willing to answer any questions no matter how trivial, and investigate queers we have had with our new home. She is a credit to your team and we look forward to competing the project with her.

Customer · 1 October 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Brilliant service from start to finish

Brilliant service from start to finish. Sales staff walked me through every step of the way. Would highly recommend.

Customer · 1 October 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Merlin Gate -Beverly and Bill amazing people.Fantastic customer care!Highly recommended DW homes

We recently purchased a property at Merlin Gate and we wanted to say a massive Thank you to Beverly (sales advisor)and Bill (assistant site manager)for their involvement in helping us through this stressful process.Beverly has been amazing from the minute go and she has gone beyond her job duties to make sure we are happy and took so much presure out of our hands.She does everything with all her heart and soul and very rarely we have seen anyone as dedicated as her.Before we have met Bill ,we were very stressed as we have't had booked a home snagger.You do not need one if every site has a person like Bill.Customer care is his main priority and his atention to detail is amazing.Dedicated and hard working person making sure everything has been done properly. If every developer has employees like Beverly and Bill then all the buyers are in very good hands .Thank you again

Anca · 1 October 2023 · Duchy Homes Hartlepool

★★★★★ 1/5

Trustpilot

Do not buy!!!!

Had a walk round with the site manager where a number of issues were pointed out and I was assured that these would be fixed/sorted for move in day. Site manager even marked a few bits on the wall where things needed sorting re painting etc etc. on e issue raised was that the boiler was not working and had no pressure, but I was assured that it would all be sorted. Well well well guess what happened come move in day… None of the items mentioned were corrected, marks still on walls that he had marked and boiler still showing same fault code. So I ring the out of hours customer care team (care in the loosest sense of the word). Firstly they tell me that it is not an emergency because it appears to be a pressure problem which I should consult YouTube and learn how to sort. Even after explaining that this had been done and nothing had changed. I eventually spoke to someone who told me to turn it off and back on etc etc. upon turning it back on there was a water spraying sound coming from the front room and after about 20 minutes the carpet was soaking wet and wet patches started to appear on the wall. Emergency care team again called who logged the call and said someone would be out as soon as possible. When pressed for a time I was told to give it until midnight and if no one turned up it would be in the morning. The whole time the patch on the wall is getting bigger and bigger area of carpet getting wet. I asked to speak to a manager as I was not happy with the response to be told the manager was busy and then they hung the phone up. I recontacted the call centre and when the phone was answered the call was immediately ended again. I was aware that moving into a brand new house has teething problems and there is a snag list a mile long, which I expected but this experience is something else. No one interested in the slightest and we are now left with no water, soaking wet walls and carpets and an emergency call centre who just put the phone down on you.

Martin · 30 September 2023 · Duchy Homes Hartlepool

★★★★★ 4/5

Trustpilot

Moved in at last!

Apart from the delay in moving in, it has been a slick and pleasurable proces

Kate · 29 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

First class experience

First class experience. Stephanie and Dawn kept us up to date and helped us keep our heads when everything else was going wrong. Thank you

Nicole · 29 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

A very seamless process

Rating only, no written review.

Irfan · 29 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Good experience

the sales man Dan was informative and very pleasant

Chris · 28 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Tom and Charlotte

Excellent Services

Customer · 27 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Excellent

Matt, Lucy, Elaine and anyone else I've had dealings with to date have been absolutely superb. They have answered questions without delay, are professional, courteous and helpful. 5 ⭐️s from me.

JASON · 27 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

I have moved house a number of times…

I have moved house a number of times but this is the first purchase of a new build house I have to say that Ashley was always so pleasant and so very helpful, as were the two members of the site team,

Pam · 27 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Stylish homes and helpful sales staff.

Rating only, no written review.

Glyn · 26 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

I’m very happy with the service I have…

I’m very happy with the service I have received and I’m glad that someone out there is happy to help at any time and with anything that you need.Thank you very much Beverly.

Nicusor · 26 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Very friendly service

Very friendly service. Everything was explained clearly.

Marilyn · 25 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Helpful

Helpful, work immediately

Charlotte · 25 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Great experience so far

We are still very early days on our buying journey but so far everything has been great. Sian at Whitchurch Clockmakers development has been so helpful and responsive which is exactly what you want when buying your next home. She always picks up the phone and responds to emails quickly and goes out her way to ensure everything goes to plan. We are currently using the Movemaker scheme and fingers crossed we can sell our house and move forward with the process.

Eleanor · 25 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

The staff are nice & helpful.

The staff are nice & helpful, in particular Gail & Dana of Herons Reach at Dunstall Park.

Customer · 25 September 2023 · Duchy Homes Hartlepool

★★★★★ 1/5

Trustpilot

Popped in to the marketing suite today…

Popped in to the marketing suite today to enquire about prices. Horrible, and noticeably unattractive lady completely blanked me. I asked if she had a brochure with prices I can take with me. I had to ask twice to even be acknowledged, and the answer was eventually no. Given her incredibly rude attitude right from the outset, I cannot reward that with a purchase. She has made it impossible to buy. The house and location seemed perfect. What a shame. The development is Pennine Ridge.

Graeme · 24 September 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Melanie Ellis/ Nant Y Castell

Massive thank you to Melanie at the Nant Y Castell office, she went above and beyond to help us. It was a completely positive experience considering the big decisions we had to make and how stressful the process of buying a house is. Her professional positive attitude, kindness, knowledge and expertise made all the difference. She showed us what is available and offered to tour more than one property with detailed information about what to expect throughout. She was immensely patient with our endless questions and explained thoroughly the steps for moving forward. We really appreciate the dedication Melanie presented as she kept us informed and updated during every single stage of the process. The amount of time and effort she put was outstanding, we couldn’t have asked for a better person to deal with.

H · 24 September 2023 · Duchy Homes Hartlepool

★★★★★ 1/5

Trustpilot

DW's organisation of management…

DW's organisation of management companies to maintain communal areas appears be to last on their list of things to do. DW are selective with their contractual obligations, attempting to impose restrictions on parking which doesn't appear to be creating any safety concerns yet ignore safety concerns relating to unkempt grounds and pathways with temporary surfaces over a year after they dug the permanent surfaces up. Residence on the Corinthian Estate are surrounded by communal areas, part of the initial attraction however, failures by DW and their management company to maintain these areas have left residents surrounded by 2 ft high weeds in many areas. Leaving the entire development unsightly!Update 24h September -Received an automated response and nothing further

CD · 24 September 2023 · Duchy Homes Hartlepool