Duchy Homes estate agents in Hartlepool, Sunderland, Billingham and 2 more

★★★★★ 2/5

Trustpilot

First impressions

Firstly, I would like to point out how great the sales team are, they were transparent, honest and very supportive every step of the way. (Thank you Alice & Val).When it came to the completion day and viewed my house in its final stage I was really not impressed. I like to think of myself as a very fair person and tried to take everything into consideration, such as appreciating the builders have to work within a timescale, and to rectify every issue before hand would mean a huge delay on completion dates. That being said, I felt it was imperative to hire a professional snagging company and between them and myself we both agreed that there were so many things that could have easily been rectified before completion. When speaking with Dean the assistant site manager he really took the time to explain everything in great detail which I was extremely grateful for and put my mind at ease straight away. Dean informed me that their main duty was customer satisfaction and they won’t be happy until the customer is happy which was really refreshing to hear. Customer care were also extremely rapid in responding to me when the issues were brought to their attention. Following this, I am finding it quite difficult to get settled in (which is not the best feeling) as I’m finding new snags everyday.I’m now awaiting for the relevant team to contact me to discuss suitable times for the works to be carried out and once these issues are rectified I will be sure to praise DWH and give them the ratings they deserve.In conclusion I hope my review has come off fair, I just feel I won’t be satisfied until things are put right.

Mike · 31 December 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Centurion Meadows, Burley in Wharfedale.

Superb service up to now from Harpinder,, we are very happy so far, hoping the rest of the purchase /part exchange continues to run as smoothly..

CustomerJohn · 29 December 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Overall very impressed with the build…

Overall very impressed with the build quality and customer service received so far. Found a few snags, but overall it's all finished to a high standard and looks well built. I would recommend.

Customer · 29 December 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

We completed and moved into our DW home…

We completed and moved into our DW home a couple of months ago.The whole process has been straightforward and as painless as moving house can be!Thanks to the team at Centurion Meadows but especially Harpinder, Helen, Sam and Martin!

Frank · 27 December 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

A beautiful house Quality at Seven Sisters, Cambusbarron

A beautiful house, with excellent fixtures and fittings installed using first class tradesmen. We are absolutely delighted with the service from the sales office initially then progress to our new house.One blip which I am sure will be rectified. Landscaping only for recent work is not good.

Veana · 27 December 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Seamless and happy buying experience

Bev made the journey seamless, from property viewing, making a reservation and finally a home owner. One week so far in the home and I can say it's solid and exquisite. We love how spacious the Hadley rooms and kitchen are. We are happy we made buying decision with DWH.

Glory · 27 December 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Really great customer service.

Rating only, no written review.

Jesseca · 25 December 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Excellent quality assurance

DWH has excellent quality assurance processes in place up to and after completion. These give peace of mind that when you move into your house it will be in the best possible condition and totally problem-free.

House · 25 December 2023 · Duchy Homes Hartlepool

★★★★★ 1/5

Trustpilot

Biggest bunch of liars and cheats I…

Biggest bunch of liars and cheats I have ever come across with absolutely appalling customer service. We moved into Grimsargh over 2 years go and have been fighting with Duchy to sort out major structural problems ever since. In the end we had to employ a structural engineer to prove that what they had built was totally wrong. They eventually accepted that they were wrong and agreed to put things right and as way of an apology offered various things in compensation.Then when they found out how much it was going to cost them to rectify, they withdrew the compensation offer.Don’t trust them at all.

Malcolm · 24 December 2023 · Duchy Homes Madeley

★★★★★ 5/5

Trustpilot

Job done, no messing.

Everyone involved from sales people to site builders to solicitors were speedy, efficient, professional and very helpful. Buying a house made as simple as it should be.

Ann · 23 December 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Great support

Great support throughout the process

Talha · 23 December 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

The DWH team I met were just too good

The DWH team I met were just too good. Every single one of their staff that I came in contact with went out of their way for us. They were very supportive throughout the whole purchase process. And our house is also very well done. I’ve got no complaints. You won’t regret buying a DWH.

Christiana · 22 December 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Very pleased with my new house ,great…

Very pleased with my new house ,great Service from matf at sales office love my new house very much

HELEN · 22 December 2023 · Duchy Homes Hartlepool

★★★★★ 3/5

Trustpilot

Poor follow up

Poor follow up, I've moved in for a whole year and my curbside is yet to be done and they can't even find me a missing radiator cap. They do care about homeowners, up until you complete the first new homes survey.

Garfield · 21 December 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Knowledgable, professional with excellent customer support

Katie at the Overstone site was friendly, helpful and professional. She was very patient when we kept asking to go back to available houses to double check on details. She gave us plenty of time to discuss things and was very knowledgable and able to answer most of our questions. The odd time when she wasn't able to provide a complete answer, she reached out to experts in a timely manner to ensure we had the necessary information. Katie’s colleagues in the office were also very helpful and supportive. Extremely satisfied with the service we received each time we visited the site prior to our reservation.

Bev · 21 December 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

excellent service from the start

excellent service from the start From the sales office staff all the way through the process can not fault.

Julie · 20 December 2023 · Duchy Homes Hartlepool

★★★★★ 1/5

Trustpilot

Never Ending Drainage Issue

I have a drainage problem due to an inadequate soak away drainage system installed and "maintained" by these jokers. I have logged several calls which supposedly get escalated internally and then are completely ignored. I have written formal letters and e-mails, which supposedly get sent to the relevant departments and they're subsequently ignored. Bottom line is that if you're buying one of these homes, you had simply better pray that you get lucky and never need them for anything. Together with my MP and local counciller I'm preparing a case against them.

Gareth · 19 December 2023 · Duchy Homes Hartlepool

★★★★★ 1/5

Trustpilot

EMPLOY QUALIFIED BUILDERS WHO CAN DO…

EMPLOY QUALIFIED BUILDERS WHO CAN DO THE WORK WITH SOME PRIDE ???????????????????

Alan · 18 December 2023 · Duchy Homes Hartlepool

★★★★★ 1/5

Trustpilot

Never again! Don’t touch them with a barge pole

Been in our house for 18 months and still awaiting snagging. They take your money and run - the guy that signed our house off should be removed immediately from the company. Sales office told us no building would be happening opposite our house and now their subsidiary company Gladmans is trying to build 350 homes on otherside of field opposite and putting road through our field that we as a development pay maintenance upkeep for and are including it in plans for the new development and no longer part of our development - mid-sold to all residents!Cooker fan not connected and issues with kitchen cupboards, shower had to be re-fitted, new bannisters required, loads of nail marks blown in ceilings but we accepted that as need to complete a little earlier than initial thought but took over 8 months to get that sorted. Dishwasher and washing machine not plumbed in at all and hoses too sort so once we’re working had leak. Freezer had broken drawers before we moved in and worktop was damaged in numerous places and kick birds useless. On our 3rd front door as they use cheapest on market.Now 18 months later go to loft last bit and see none of the upstairs extractors are properly connected and only one which is in right place is tied up with cable ties and duct tape and hanging off.Complete cowboys and have Mis-sold every house in the development because of the planning - many unhappy customers with flooded gardens and staff taking back handlers of other workers for private jobs then leaving residents high and dryWould never touch DWH or any Barratt company in the future - my mental health has been gravely affected and I feel absolutely drained from all the visits from the after sales team. If I didn’t work from home 3 days a week don’t know how we would have managed to get half the things done. If you have stuff outstanding don’t let it lie as after 2 years they won’t even answer people’s emails - if you haven’t committed yet run as fast as you can

Alison · 18 December 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

DWH New Home Purchase

Always available and helpful, made the whole experience easy!

Luke · 18 December 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

New home

What could have been a stressful experience was minimised by the great staff at DWH, namely Gillian and Houyam. Their responsiveness and patience really made a difference.

Karen · 18 December 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service, and so far everything has progressed well

Sandra · 17 December 2023 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Amelia has been absolutely fantastic…

Amelia has been absolutely fantastic and has been extremely helpful in the whole process of our house purchase. Highly recommended.

Angela · 17 December 2023 · Duchy Homes Hartlepool

★★★★★ 2/5

Trustpilot

Complete waste of time at Winthringham

Complete waste of time

ABIM · 16 December 2023 · Duchy Homes Hartlepool