Trusted Agent profile
★★★★★
1,145 reviews across 5 offices and 2 platforms
Duchy Homes has five offices, in Hartlepool, Sunderland, Billingham, Malpas and Madeley. Together they have 1,145 reviews on two platforms, rated 4.5 out of 5 overall.
Duchy Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAmazing from the start thank you to…
Amazing from the start thank you to both Roddy and Janet for making this process so much easier for us. Can’t wait to move in
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Roddy and Janet get to see your great feedback! Kind regards, Ros
5/5
TrustpilotRecently moved in to the Priors hall…
Recently moved in to the Priors hall area. Fantastic experience all round. Olivia has been amazing from start to finish making us feel very welcome and keeping us constantly updated. Site manager Darryl was also great and informative with our home tours. House finish has been very good. A few snags which can be expected from any new build but these will be addressed. Highly recommend coming and looking at the brilliant show homes.
Good afternoon,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotAfter changing our minds on the plot we…
After changing our minds on the plot we reserved. Grace at Heritage Grange @ leamington Spa was so understanding and talked us through the process involving the change. She was patient,and answered all our questions without rushing through her replys, despite the face she could finish work early. Thank you Grace for being so patient and understanding !!!
Good afternoon,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Grace gets to see your great feedback! Kind regards, Ros
5/5
TrustpilotSales advisor was brilliant
Sales advisor was brilliant, explained everything very clearly Great incentives
Good afternoon,Thank you very much for your lovely review! We wish you many happy memories of making your house into a home. Kind regards, Ros
5/5
TrustpilotI'm early on in my purchase at Priors…
I'm early on in my purchase at Priors Hall and I was quite daunted by the whole thing to begin with. Olivia has been amazing, made the whole thing easy, worry free and has been able to answer all my questions.
Good afternoon,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
5/5
TrustpilotHave made it a positive process so far
Have made it a positive process so far, stress free answered all of my questions with a smile.
Good afternoon,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
4/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff, site visit well organised and did not feel pressured into making a decision
Good afternoon,Thank you for your valuable feedback, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotGood experience
We had a great sales lady that spent time with us making us feel relaxed and was able to explain and answer all questions. The design and building specifications look great.
Good morning,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the xxxxx team. I will pass your feedback on and they will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotThe Willows, Bourne
We are so happy to have finally moved in to our lovely greenwood in DWH The Willows Bourne. Friendly and helpful sales and site team. Before we decided to buy, we spoke to neighbours who already moved in and they all share the same positive experience. Thanks Alice and Rokas for all your help :)
Good morning,Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your new home. We will pass on your feedback to Alice, Rokas and the team. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotRugby site -
The whole process from finding the property through to completion and after care I’ve worked very closely with Rachel, Matt in the sales team and Gary and Lawrence has all gone so smoothly, everyone has been so accommodating, understanding and supportive. Thank you to everyone, you’ve all been amazing and I look forward to the same support from the customer care team over the next two years.
Good morning,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. I will pass your feedback on and they will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
4/5
TrustpilotNice home but struggling with getting snags done
DWH was good with my move as I had various problems with buyers dropping out etc. When we moved in the house was gorgeous and I felt instantly at home. BUT after I sent over my snag list (done by a professional snagger) it took ages to get the people in to sort the snags out. I am staying in at the moment waiting for a painter to turn up. They have cancelled on me, not turned up, etc. Shame as this is the only thing that is making my experience with DWH unpleasant. That said, they are lovely.
Good afternoon,Thank you so much for taking the time to leave us your honest review. It really means a lot to us. We will pass your feedback to the appropriate team.Kind regards, Ros
1/5
TrustpilotSub-standard quality, horrendous support
Sub-standard quality, I currently live here. The estate is infested with wood-lice and the quality of the boiler (Ideal) used by DWH is so poor that it went faulty thrice within the past 4 months. We had to depend on kettles and blankets for showers & sleep, until DWH got someone, which was 6 days after. Pathetic support will be an under statement. There are other good builders in the vicinity, I'd suggest you explore your options.
Good afternoon.I am very sorry to hear this. I would like to ask a member of the relevant team to contact you regarding these issues. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to.Kind regardsAliceUPDATE:Good afternoon,I am pleased to hear Zoe from our customer care team has now contacted you directly.Kind regards, Ros
5/5
TrustpilotGreat experience from Reservation until…
Great experience from Reservation until the completion.Ash and Adrian was great 😊 after completion Adrian was keep checking with us and sorting out simple stuff with out any hesitation.Thanks Ash and Adrian .
Good morning,Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the team. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotExcellent service from knowledgeable friendly staff.
Each time I arrived at reception, with family in tow, the professional but friendly sales staff went the extra mile to talk to us and to show us round a show home.Even on a busy weekend we were never turned away.Any questions we had were answered straight away.Excellent service from beginning to end.
Good afternoon,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home. Kind regards, Ros
5/5
TrustpilotHelpful and friendly staff
Rating only, no written review.
Good afternoon,Thank you for sharing the start of your experience with David Wilson Homes. Please do come back and let us know more about your experience once your are in your new home! Kind regards, Ros
5/5
TrustpilotWe have been well treated each visit we…
We have been well treated each visit we make to Dunmow. Courtney, Holly and Kate have really welcomed us and have been knowledgeable to all our queries.
Good afternoon,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home. Kind regards, Ros
5/5
TrustpilotGreat customer service
Michelle is always there to help with any queries no matter how big or small and she has explained everything really well and made the process really simple and stress free
Good morning,Thank you for your kind feedback about Michelle. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotThe process from start to finish was…
The process from start to finish was really smooth. The sales agents always had time for our concerns. Up to now excellent from start to finish
Good morning,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
5/5
TrustpilotFriendly and professional service.
Our experience so far has been nothing short of professional since our first visit.All of the staff have been friendly and polite.There has been no HARD SELL.
Good morning,Thank you for your valuable feedback, Mr Knight, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotHighly attentive to our needs
Highly attentive to our needs. Displayed a good level of empathy.
Good morning,Thank you for your valuable feedback, Vivien, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotRecently moved into our new home and…
Recently moved into our new home and the whole experience from sale to moving in and the after sale care has been excellent. DWH not only know how to build great quality homes, they know how to provide great customer service too. Special mention to Aaron, as part of the after sales care team, he has been great and made us feel like no question is too big.Thanks for everything!
Good morning,Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Ros
5/5
TrustpilotThe rosea blooming at Bicton Heath.Sharon and Gaenor and the team were…
Sharon and Gaenor and the team were excellent. Loads of warm fuzzy communications, quick response to questions. Super sales.
Good morning,Thank you for your kind feedback about Sharon and Gaenor. We will make sure they see this and they will be delighted. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotSales Team kept us informed and…
Sales Team kept us informed and updaated on the plot developments until completion. Site Team with hand over and support very helpful
Good morning,Thank you for your valuable feedback, Mike, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotNew home purchase.
The sales staff were extremely helpful and friendly always available to deal with all my queries.
Good morning,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
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Hartlepool has the most, with 1,040 reviews rated 4.6 out of 5, followed by Sunderland with 97.
The five Duchy Homes offices, by town:
