Trusted Agent profile
★★★★★
1,145 reviews across 5 offices and 2 platforms
Duchy Homes has five offices, in Hartlepool, Sunderland, Billingham, Malpas and Madeley. Together they have 1,145 reviews on two platforms, rated 4.5 out of 5 overall.
Duchy Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotOverall a positive experience!
It’s been fairly smooth, there have been some hiccups after moving in. I guess however we expected some of this, but we have been given great customer care and problems have been rectified swiftly and to our satisfaction! Overall a positive experience.
Good morning,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotFirst Class all the way….
From first viewing to completion DWH looked after us all the way. Lou in the office was a great help and always found a solution to my many questions. The after sales has also been fantastic with site manager Halit and his assistant Danny being there for us if we had any questions or issues (which was very few)
Hi Ian. Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your new home. We will pass on your feedback to the Kingfisher Meadow team. We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotWe have had a very effortless
We have had a very effortless, seamless journey with DWH. Our Sales Advisor Anne Keene was extremely welcoming and very helpful, no matter how many times we visited the show home. Site Manager Ashley and his team are absolutely brilliant and meticulous with their work and even the after care service is so reassuring. We are new to buying a New build and have always bought older properties but I highly recommend anyone considering a new build to go with DWH. Thank you for a wonderful and continuous service!
Good morning,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
5/5
TrustpilotA first class service
A first class service. Matt from the Sales Team, in particular, has been brilliant at keeping in touch and letting s know what was happening; always polite, very friendly & very efficient. Harry, Assistant Site Manager, has also been very good. The house is well designed, well built and finished to a very high standard, really pleased with it.
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Matt & Harry gets to see your great feedback! Kind regards, Lily
5/5
TrustpilotDoxford Green, A great buying experiance
Fantastic customer service by Matt @ Doxford Green, we thought our dream house might not happen for various reasons but Matt was professional, polite, enthusiastic, reassuring, and understanding through out the whole process and has been just as attentative since we moved in. We have been in our new home for about 3 months now and the site team here have followed the standards set from the out set, We love the house, we love the site. We couldnt be happier or recommend DWH @ Doxford Green enough.
Hi Toni. Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotMarston New Build Home
We purchased a brand new build on the Marston plot 346. From meeting the sales team Bernard and the Construction manager George everyone has been amazing to deal with, so friendly and patient through the sales process. Since purchasing our new home we have had regular contact with George he has made sure we have settled in to our new home well, he has kept in regular contact and takes ownership on answering any questions or queries we have an absolute pleasure to deal with. A fantastic property on a fantastic location. Thank you!
Hi Steven. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotWe have just moved into our new home
We have just moved into our new home. We were greeted by the site management and given a very useful handover brief. The team have all been friendly and helpful at all times and we have found only very minor issues that they are willing to rectify very quickly. We are delighted with the overall standard of workmanship. The garden could benefit from being rolled as the levels are yet to settle but otherwise the gardens have been presented well. Well done and thank you, we love our new home!
Good afternoon,Thank you for your kind words. We are so pleased to hear that you are delighted with your new home and the service you have received. Kind regards, Ros
5/5
TrustpilotPrompt service
My recent contact with Ashleigh Deal, a customer care co-ordinator, resulted in a prompt reply. Within a day of receiving an email from me, requesting a repair, Ashleigh called me and arranged a member of the site team to attend the repair. Less than half an hour later, the site operative, Luke, arrived. This was unexpected, but most welcome, due to the increase of residents on the development, I expected a longer wait time. Thank you so much Ashleigh.
Good afternoon,We are delighted to hear about your positive experience. It's wonderful to know that Ashleigh was able to provide you with prompt and efficient service. We appreciate your kind words and will share your feedback with Ashleigh and the site team.Kind regards, Ros
5/5
TrustpilotSettle for one day at a time
For me it’s communication, , and on a one to one basis they are not shy to ask questions about your situation, and you got to give the truth back for a great understanding about yourself ,making the process flow.
Good afternoon,We appreciate your kind words and are glad you found the communication process helpful. We strive to create a supportive environment where individuals feel comfortable sharing their experiences.Kind regards, Ros
1/5
TrustpilotAvoid this builder… .poor designs and low quality
They can’t be trusted.My purchase at DWH Wintringham is the biggest regret of 2023…Poor designs, low quality build , change of roof designs without my knowledge, roof panels came off after 6 months…Too many avoidable stress to deal with !!!Avoid
Your review is very important to us and we’re genuinely sorry that this was not a better experience for you.Where we are unable to identify your details on our system we have instructed Trustpilot to gain further information, once your details are received please be assured that your comments will be highlighted to the team and we will ask that someone contacts you. Kind regards, Charlotte.
5/5
TrustpilotFriendly and efficient service
Good morning,Thank you for your kind words! We are so glad to hear that you had a positive experience with our service. We strive to provide friendly and efficient service to all of our customers.Kind regards, Ros
1/5
TrustpilotCan't recommend.
Can't recommend.After making our initial choices for the house, we had to go back 3 times to reselect them as they weren't recorded properly, some of the choices weren't done either as they again didn't record them properly and it was too late to make changes.We paid extra for a shower in the main bathroom and that was very nearly not installed.Our house was meant to be finished August 2021, it was then delayed to April 2022, then again to June 2022, we finally got our keys in October 2022, when the site manager told us he was being sent to a new site and trying to get anything fixed after that was impossible We have been in our new home for 18 months. Still trying to get snagging sorted, have had multiple people out to 'check the list' but anytime they arrange for someone to come and do the work they either never show up. Or wander around 'working' but nothing actually gets done. We have been told that we need to plaster and paint the walls ourselves where metal fittings are showing, despite it being brought up before we moved in.We have also been waiting for months for the garden to be sorted after being told by 3 different people that there is no drainage and it needs to be dug up and redone, as soon as it rains our garden turns into a swamp. Any requests regarding an update for the garden are ignoredOur initial snagging list was basically laughed at by the site manager, with him saying that the house we were in was the standard, even though our snagging list was done by a site manager from another david wilson siteGot a reply to say someone would be in touch. Then a second to say that they are pleased someone has. I haven't received any contact from david wilson at all. No requests for a contact number and no emails
Thank you for your detailed feedback which is really important to us, and we’re genuinely sorry that this was not a better experience for you.We will ensure that these comments are passed to the relevant management team and ask that someone contacts you. Kind regards, Charlotte.UPDATEGood evening Becky. I'm pleased to hear that the relevant team have now been in touch regarding this review.Best wishes, Lily
5/5
TrustpilotEveryone friendly and willing to help,
Rating only, no written review.
Good morning,We appreciate your kind words and are glad to hear you had a positive experience.Kind regards, Ros
5/5
TrustpilotValhalla ,the wanderer returns!
From start to finish Jan to Jun 24, it has been a pleasure to work with DWH.They made a stressful time much easier to “navigate”Extremely helpful and for whom nothing is too much trouble. I should like to mention in particular Wendy Taylor Sales adviser and her team.Indeed everyone on the site has been friendly and obliging.Thank you
Good afternoon,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotGood customer service
The Sales Adviser at Doxford Green in Sunderland has been informative, helpful, effective, efficient and friendly.
Good morning,We're delighted to hear about your positive experience. We appreciate your kind words about our Sales Adviser.Kind regards, Ros
1/5
Trustpilot5 Star Builders = 1 Star Service
A reputable 5* builder, a £400k home, and a promise of a dream home... that comes with a snag list as long as your arm. 1 month after moving in there is no progress and no response from the CEO and the "customer care team " to our 3 page snag list despite assurances they would be in contact ....Our dream home is in reality and ongoing project. Where is the customer care ? Where is the 5* builder customer journey ? Where is the CEO response?Profit over care ?The sales team need training ! If not for Faye at Centurion Village we would not have purchased our homeDo not use the recommended mortgage advisor, adds nothing, the recommended conveyancer, incompetent.We remain sat with a new build property with more issues that anyone can imagine.DWH where is your customer service?
Thank you for your detailed feedback which is really important to us, and we’re genuinely sorry that this was not a better experience for you.We will ensure that these comments are passed to the relevant management team and ask that someone contacts you. Kind regards, Charlotte.UPDATEGood afternoon. I'm pleased to hear that the relevant team have now been in touch regarding this review.Best wishes, Lily
4/5
TrustpilotThe Holden
The Holden. We love the house style for downstairs living, Upstairs bedrooms all a good size, en suite is really on the small size for a master bedroom daily use. All the site team from Sales, Claire, to on site manager Dane and assistant Charles, all very helpful with any issues we have had. We are sure we shall be happy in our new home.
Good morning,Thank you for your kind words about your new home. We're delighted to hear that you are happy with the downstairs living space and the size of the bedrooms and we are pleased that you found the site team helpful and supportive throughout the process. We wish you all the best in your new home.Kind regards, Ros
5/5
TrustpilotExtremely helpful all along the way
Extremely helpful all along the way, from deposit to completion. Customer service is truly brilliant nothing is too much. Impressed with the build of my new home, and with the after care service that is on offer. I would definitely recommend buying a DWH.
Good morning,Thank you so much for taking the time to leave us a review. We're thrilled to hear about your positive experience, from the deposit to the completion of your new home. We're proud of our customer service and after-care service, and we're glad you're impressed with the build quality.Kind regards, Ros
5/5
TrustpilotPolite
Polite, courteous and very welcoming. Couldn't do enough to help. Very professional.
Good morning,Thank you very much for your lovely review! We wish you many happy memories of making your house into a home. Kind regards, Ros
5/5
TrustpilotHouse builders who care.
We love our new house! Everyone on site has been super helpful and bent over backwards to help us with every little thing Alex and Richard on the build side are amazing, and Leanne in the sales office held our hand through the whole process and couldn’t have been more helpful. Everyone is super friendly, and they all really care about the quality of the homes they are building, which makes a big difference! There are only a few houses left to be built on the estate, but it is always clean and tidy, and all the green areas are kept beautifully! Thank you DWH for building our dream home.
Good morning,We are so thrilled to hear about your positive experience with our team. It is wonderful to know that you are happy with your new home and that our team was able to make the process as smooth and enjoyable as possible. We are proud of our team's dedication to quality and customer service, and we are committed to providing the best possible experience for our customers.Kind regards, Ros
5/5
TrustpilotAdam was very polite and courteous and…
Adam was very polite and courteous and answered all our questions also Dawn was helpful whenever Adam wasn't available. If we needed anything Adam was very professional and friendly at the same time.Thankyou
Good morning,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotI wasn't keen on buying a new build initially...…
I wasn't keen on buying a new build but so pleased I have - moved in a week ago, only a few things to fix and most already sorted. Really happy and I love my new home. Especially grateful to Justine and Shane at Meadow Hill estate 💕
Good morning,We're so happy to hear you're enjoying your new home! It's wonderful to know that Justine and Shane were able to make the process so positive for you. We're glad you're settling in well and wish you many happy years in your new home.Kind regards, Ros
5/5
TrustpilotFantastic service !!! Brilliant experience!!
Wow from the beginning to the end we can not fault the fantastic service , especially from Bernard . Friendly approachable, honest and went above and beyond to accommodate us. We then met George the site manager whom again was so informative and friendly, the advise given on our new build from both gentlemen has been outstanding. Then to be greeted on ‘key’ handover day by both gentlemen gifting us with more advice and a beautiful hamper was just the icing on the cake ! Thank you so so much
Good morning,Thank you for your kind words! We are thrilled to hear about your positive experience. We will be sure to pass your feedback along to the team.Kind regards, Ros
5/5
TrustpilotExcellent staff and experience from DWH Alconbury.
We have recently purchased our house from DWH Alconbury, what a pleasurable experience! From our first look around show homes, til we received our key, the staff at DWH have been faultless. Always going out of their way to make things happen, informative and very friendly.The house itself is perfect, to such a high standard. Credit to all those involved in building this place, you can really see the detail and effort that has been put in.Id highly recommend anyone looking to buy new, you wouldn't be disappointed
Good morning,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you had such a pleasurable experience throughout the process, from your first visit to receiving your keys. We're also thrilled that you're happy with your new home and appreciate your kind words about the high standard of our construction. We'll be sure to pass your feedback on to the team at Alconbury.Kind regards, Ros
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
Hartlepool has the most, with 1,040 reviews rated 4.6 out of 5, followed by Sunderland with 97.
The five Duchy Homes offices, by town:
