Duchy Homes estate agents in Hartlepool, Sunderland, Billingham and 2 more

★★★★★ 5/5

Trustpilot

Customer service and site manager

Customer service, specifically Jeannette steel has been excellent throughout our purchase journey. All other site managers have also been excellent after purchase and move in. Looking After every part of your move. Excellent company and highly recommended.

TAHIR · 18 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Excellent service

Absolutely fantastic service from Gary and Danielle in Cottam since we have moved in every snag has been dealt with promptly, nothing is too big or too small, they are more than happy to help. Danielle visited us a couple of days after moving in and got straight to work dealing with the very minor snags that we had. Tradesmen were booked in within the first week of us being here. We are ver happy with the service and highly recommend. Also, a mention to Angela our sales advisor who is also always happy to help and ensured that everything went smoothly before and after completion.

Anonymous · 17 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

During our purchase of our new home

During our purchase of our new home, Sharon and Cameron at The Orchards in Ross On Wye were relentless in the support they offered to ensure we moved in on time. Paul and Daisy (site team) did an amazing with their home tour and we over the moon with our new home.

Lee · 16 July 2024 · Duchy Homes Hartlepool

★★★★★ 1/5

Trustpilot

there is no warranty service

It is very disappointing that no one from DWH has contacted me! Don't fob me off anymore!There are window issues, and the garden lacks drainage pipes……However more than 2 months, DWH remains silent and has not responded.Though there is a 2-year warranty after the home sale, it is really difficult to get a response from DWH. I've tried emailing and calling them many, many times, but there is no warranty service.

Yao · 15 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Great journey, great outcome.

Very personable sales advisor (Harpinder) who was on top of their game. She recognised what we needed and focussed on delivering the best outcom. Attention to detail was great, understanding was great and flexibility in getting the business done. Well plaesed!

David · 15 July 2024 · Duchy Homes Hartlepool

★★★★★ 4/5

Trustpilot

So far in the early stages

So far in the early stages, very straightforward.

Michael · 15 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Reserving my new home with Nichola

Met with Nichola yesterday to reserve our new home on the kingsbrook estate in Aylesbury. Nichola made the whole process so easy and she was so helpful and knowledgeable. I would highly recommend her!

Tanya · 14 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Ian was amazing today

Ian was amazing today. We were given all the information we needed, all questions were answered & we weren’t rushed at all. Thanks Ian

Evie · 14 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Very helpful

Very helpful, useful information given. Information about area good as it was new to us. Being available for advice and information very good too. Printed details in house appreciated. All stall very approachable and willing to help.

Mr · 12 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Great service and site managers. Thorpebury in the limes.

I'm really happy with the my new home. The site manager Kieran has been amazing with quick and prompt replies and any issues he looks to sort out straight away, couldn't have asked for better. When Kieran is away Dan is equally great and overall very happy with my new home and after care service

ARJ · 10 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Superb service

My wife and I have recently bought a new build apartment at Boclair Mews Bishopbriggs. The sales staff in the marketing suite were and still are superb, they guided us through the process of selling our house and buying the apartment, with the utmost professionalism, and most importantly care.Both Laura and Charlene are a credit to the company and we class them as our friends.The site managers were also first class, Matt and Gerry would attend to any little snag immediately, and their approach to customer services is superb.

Mr · 8 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

We selected their home as it was love…

We selected their home as it was love at first site. Only issue was first they didnt agree for upgrades but they were great enough to upgrade floor, drawers and other things after emailing main building office. We are so much ever thankful for that. But still couldn’t upgrade kitchen top. They were so keen and interactive all the time and gave an excellent service to hand over the keys on the promise day. It is a lovely experince. We love the place. Still they work to complete small defects after pre completion check. I think they give an excellent service and I would recommend fir anyone.

Ayeshani · 8 July 2024 · Duchy Homes Hartlepool

★★★★★ 2/5

Trustpilot

5 months thrown down the drain..

I was 5 months into the purchase of a new build from DWH willow grove - the sale of my property started to fall through and nicely enough, DWH offered to look at part exchange as a backup method if my sale fell through. We got offered 10,000 less via part-ex and the conversation was ‘it’s not what you want, let’s see if the sale goes through as that would be best and quickest way’ - it was still viable if the sale fell through as we are expecting a little one in 8 weeks and would have found the money to get moved in.After weeks of waiting - the sale unfortunately fell through and straight away, we asked if we could go back to the part-ex and get that sorted so we didn’t lose the house and everything we’d already put in like extras and legal fees, snagging etc.We were told ‘no’ - it wouldn’t work… no real explanation other than the word ‘differentiation’ which wasn’t a problem 3 weeks before… So we were thrown into the gutter and lost everything - we offered to pay the £10,000 to cover the gap (which is standard practice according to other developers) and yet they just wouldn’t budge.. Most of the staff are helpful.. but the second you are out - you are OUT. They no longer care and stop trying to help. We are now back on the market (1 bed flat), little one due in 7 weeks - could have been in our dream 3 bed house ready for his arrival. Disappointed doesn’t cut it.

Connor.R · 8 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Just moved into our super new home.

We’ve just moved into our new home. Many thanks to Justine our site negotiator who helped us through our very traumatic selling experience ! Very patient and professional and the standard of the new build is fantastic.

Dor · 7 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Well informed clear and detailed brief…

Well informed clear and detailed brief from Senior sales advisor Lucy

Alex · 7 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Helpful Amelia

we went to DWH wintringham, St. Neots to see the property, Amelia was welcoming and very helpful in clearing our queries about the property, location, buying process etc. although I didn’t book the house but would like to give a shout out to Amelia, keep up the good work!

MR · 7 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Outstanding quality and beautiful development at Stonebrigde Fields

There is good reason DWH conistently stands out as a 5* builder, the quality of the build, level of care and customer service is indeed outstanding! The site team lead by Dave and George are so helpful and accommodating, we have very few snags and cannot fault the support George has offered from the home demo stage to after we moved in. Most of the sales and management team -with the exception of Karen - have been nothing short of professional, caring from the beginning of our journey and a really a credit to the company. A special shout out goes to Mia Grapa who, after a not so good experience with Karen, pulled out all the stops to ensure that our reservation, exchange and completion process went smoothly. With such an important and significant purchase, it really helps to feel that the sales and site teams are respectful, understanding, knowledgable and will find out answers for you if they don't have them at the time. We initially struggled to get this from Karen and were therefore relieved when Mia stepped in and completed our reservation process. All in all, really pleased with our purchase and experience.

Kay · 7 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Excellent Service

Excellent Service from Darcy at the initialSale point and keeping us informed allThe way through A little stressful at the move date but the Sales team very very helpful and kind Thank you Darcy Gaenor and Chris re the after sales

Jane · 6 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

The team …river meadow

The team at river meadow have been very helpful and supportive and l thank them for their patience.l would like to say a big thank you to Dawn for helping us through a rocky journey she was absolutely superb.Many thanks Michael & Theresa

Michael · 6 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Really pleased with the house

Rating only, no written review.

Steve · 6 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Adriano- super helpful

Adriano- super helpful, super nice, super service! Didn’t expect anything less from DW.

SB · 5 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. All my questions answered. Kept up to date with progress of the new house . Would highly recommend.

Carol · 5 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

First time buyers

I would like to share what a great experience we have had in purchasing our new home at Overstone Gate DWH.This started with the Sales Team who supported us during our reservation also Lara and Natasha who were always on hand to answer questions during the legal process. Ashley, Craig and Rob in Construction have been very approachable and have worked really to hand us the keys to our wonderful first home.As first time buyers this has been a great experience from start to finish. A huge Thank you!

Ellie · 5 July 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Great service by DWH

I’ve always loved DWH and was lucky enough to buy one this summer. We absolutely love our new Holden. We noticed a couple of things at our show round before we moved plus some others a week after moving in , all sorted by both the sales team and onsite .

Jennifer · 5 July 2024 · Duchy Homes Hartlepool