Trusted Agent profile
★★★★★
1,145 reviews across 5 offices and 2 platforms
Duchy Homes has five offices, in Hartlepool, Sunderland, Billingham, Malpas and Madeley. Together they have 1,145 reviews on two platforms, rated 4.5 out of 5 overall.
Duchy Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotWe got exactly what we wanted, their…
We got exactly what we wanted, their homes are superb, and the customer service was excellent. I would definitely recommend them.
Good morning,Thank you for your kind words. We're thrilled to hear that you were happy with your experience and that you found a home that meets your needs. We appreciate your recommendation.Kind regards, Ros
1/5
TrustpilotI found a water stain in my scullery…
I found a water stain in my scullery ceiling. After calling out a plumber we discovered that the silicon sealant and tile grout were poorly finished leaving holes for water to seep through in the shower above. I contacted DWH and was told that they will not help as we are outside the 2 year warranty period. Shoddy workmanship has led to this and now I must find the money to fund the repairs. Shocking service and quality.
5/5
TrustpilotFabulous experience
We would highly recommend the sales staff at The Hawthorns Sutton in Ashfield, Nottinghamshire. They are an absolute breath of fresh air. Super helpful, nothing is too much trouble. They have been able to answer so many questions for us and are helping us and our daughter navigate the process of buying and relocating - even though neither of us aren’t buying at this site, we are buying in Northamptonshire! Thank you so much, your
Good morning,We are so pleased to hear about your positive experience with our sales team at The Hawthorns. It's wonderful to know they were able to provide such helpful support and guidance during your home buying journey. We appreciate you taking the time to share your feedback.Kind regards, Ros
5/5
TrustpilotPerfect from start to finish
Perfect from start to finish - from the initial meeting in the sales office, to guiding us through the process, choosing options, keeping us informed to the day we were handed our keys, Dan plus wider team were amazing. Very pleased with our new home and the service we received - well done team.
Good evening,Thank you for taking the time to leave this review. We are delighted to hear that you were so pleased with the service you received throughout the process. We will pass on your kind words to the team. We wish you many happy years in your new home.Kind regards, Ros
5/5
TrustpilotGreat staff at Mallard Meadows
Staff at Mallard Meadows in Winslow have been very helpful and friendly, especially Bernard who is great!He has been a great help in choosing our new home and making the process easy.
Good morning,We're so happy to hear about your positive experience at Mallard Meadows. It's wonderful to know that our staff has been helpful and friendly, especially Bernard. We'll be sure to pass along your kind words to him.Kind regards, Ros
5/5
TrustpilotSales team were very helpful
Good morning,We appreciate your kind words about our sales team. We're glad to hear that they were helpful and provided you with a positive experience.Kind regards, Ros
5/5
TrustpilotExcellent customer service
Excellent customer service. Service personnel demonstrated lots of patience, and genuine interest.
Good morning,Thank you for your kind words! We're delighted to hear you had such a positive experience.Kind regards, Ros
5/5
TrustpilotExcellent customer service
Excellent customer service. Bernard, who is on site, could not have been more helpful. Nothing is too much trouble
Good morning,We are thrilled to hear about your positive experience. We strive to provide exceptional customer service and it's wonderful to know that Bernard went above and beyond to assist you. We appreciate your kind words and will share your feedback with our team.Kind regards, Ros
5/5
TrustpilotGood homes and good staff.
They build good houses with separate dining rooms. Gillian in the office is friendly and professional.
Good morning,Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Gillian gets to see your great feedback! Kind regards, Ros
5/5
TrustpilotProfessional from start to finish
Professional from start to finish Impressive
Good morning,We appreciate your kind words and are thrilled to hear you had a positive experience. Your feedback means a lot to us.Kind regards, Ros
5/5
TrustpilotSuper from start to finish
Throughout the whole process Louise and the team at DWH went over and above, helping us with our many questions and ensuring our move was the best we have ever experienced.We are now in a house that we love and very happy here.
Good morning,Thank you for your kind words. We are thrilled to hear that you had a positive experience with Louise and the team. We strive to provide exceptional service and it is rewarding to know that we were able to make your move a memorable one. We wish you all the best in your new home.Kind regards, Ros
5/5
TrustpilotFantastic service from the Sales staff
Fantastic service from the Sales staff, and the site team.
Hi Nicola. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Lily
5/5
TrustpilotWaterside Waverley
Very knowledgeable and helpful ladies in the site office. They explained every step of the sale thoroughly.
Thank you for taking the time to leave this review. We are delighted to hear that you found the on-site sales team to be so helpful. We wish you all the best for the rest of the journey into your new home. Best wishes, Lily
5/5
TrustpilotSite manager Adeel & his team
A few weeks ago, we purchased a home from BDW at Orchard Green in Aylesbury, and we couldn't be more delighted with the service we received from Site Manager Adeel and his team. Their support has been exceptional. They have consistently been helpful, professional and responsive. We truly feel well taken care of. Fantastic job!
Hi Ram. Thank you for taking the time to leave your review. We're so pleased to hear that you had such a positive experience with Adeel and the team at Orchard Green. We'll be sure to pass your feedback on to them - they'll be thrilled!Best wishes, Lily
5/5
Trustpilotsuper helpful, stress free
Thank you to the ladies at DWH Hampton beach. Buying process was stress free from start to finish. Very helpful, very knowledgable & gave helpful advice along the way. Recommend them highly.
Hi Mohammed. Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the Hampton Beach team. We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotGreat experience
Great experience. Everything explained. Finished to high quality. Excellent site team
Hi Linda. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Lily
4/5
Trustpilot2 months into living in our new build…
2 months into living in our new build house, which we love. But we have a very long list of snags. Slow to get these issues resolved, and I feel for the high level we expected from DWH, a lot of these snags should never have existed in the first place. Very friendly staff, just slow to get the snag list issues ticked off.
Many thanks for taking the time to leave this review. We would like to pass on your feedback to the relevant team. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Lily
5/5
Trustpilot5 stars for Dave! *****
Dave recently repaired the damage from an awful bathroom leak in our house and did an absolutely amazing job! He was really friendly, always arrived on time, explained everything clearly, and handled the repair with great attention to detail! We would highly recommend Dave for his excellent work and reliable service.
Thank you for your valuable feedback, Grace, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotComplete professionalism from start to…
Complete professionalism from start to finish. So helpful and supportive. Louise has been superb in helping us as we are 300 miles away. Thoroughly recommend.
Hi Steve. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Louise gets to see your great feedback! Kind regards, Lily
1/5
TrustpilotAvoid like the plague
Avoid like the plague! Too many issues to write about. Back garden with water-logging and teletubby humps, patio covered in cement, driveway damaged by contractors, leaking showers, missing carbon monoxide detector. Friends car got hit by a roadworks van. Will this ever end..Dutchy and NHBc not taking any responsibility so going legal.
5/5
TrustpilotThe kindness and help from the staff
Rating only, no written review.
Hi Ray. Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes. Wishing you many happy years in your new home. Kind regards, Lily
2/5
TrustpilotMixed feelings- Driveway different to representation upset me
Moved into a brand new home a couple of months ago, and have mixed feelings.So many " basics" and so many "extras" to fit yourself but guess that's the way it is.Everyone that we have dealt with has been lovely, all snagging issues dealt with promptly, from sales through to site manager have all been great ( although I didnt like being asked to sign quickly as was near the end of the month for sales figures! )Our complaint was the driveway.All other houses have a lovely block driveway whereas ours has a tarmac one. Not at all as nice , looks cheap in my opinion and brings down the look of the house.We were told that it should have had a block driveway , and on the plans it was shown as having one. but when we complained we were told that nothing could be done at all, and we should have pulled out of the sale at the time,if we were unhappy.We didn't want to do this, the sales person did agree that should have a block paving drive so I thought it would have been rectified. and as waited a long time and to start the house search again would have been terrible.So driveway could not be re-laid and no offer of compensation for having a sub standard one that was not as advertised.Also, on moving in, I cleared the drive and garden of 27 cigarette butts! not pleasant.TRUSTPILOT HAVE CONTACTED ME FOR FURTHER DETAILS to be passed on to the company, which I have given, but as yet no response.Thank you My partner says that you have spoken to him to apologise...appreciate the call even if nothing can be done
Good afternoon Yvonne. I'm sorry to hear of your experience and would like to pass on your feedback to the relevant team. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your address and contact details to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, LilyUPDATE:Good afternoon,I understand Gill from our customer care team has been in direct contact with your partner.Kind regards, Ros
5/5
TrustpilotExcellent professional service
Rating only, no written review.
Good evening,Thank you very much for your great feedback!Kind regards, Ros
5/5
TrustpilotNatalie did everything to make deal work
Rating only, no written review.
Good evening,We're so glad to hear that Natalie went above and beyond to make your experience a positive one. We appreciate your kind words and will share your feedback with her.Kind regards, Ros
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Hartlepool has the most, with 1,041 reviews rated 4.6 out of 5, followed by Sunderland with 97.
The five Duchy Homes offices, by town:
