Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotNew House Purchase
Neil was very helpful explaining the house and area and the plans for the area. It was done in a relaxed environment and was not high pressured and gave us plenty of time to think decisions through. He gave us a lot of time in the prospective purchase and was happy to answer any questions.
Michael · 16 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Hi Michael. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Lily
★★★★★ 5/5
TrustpilotMichelle and Adam have been excellent…
Michelle and Adam have been excellent in keeping us informed on progress with the property and even took it upon themselves to arrange for viewings on other development on our behalf which was very much appreciated.
Auzwa · 16 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Hi Auzwa. Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Michelle and Adam gets to see your great feedback! Kind regards, Lily
★★★★★ 5/5
GoogleBeautiful homes here
Tracy · 15 September 2024 · Duchy Homes Hartlepool
★★★★★ 1/5
TrustpilotAppalling company
Duchy left the chimney pot carrying eyes on our chimney and we asked for them to be removed, they said they would and we have been waiting over 2 years , now they say they won’t as it is too big a job , steer clear of these cowboys , I have put many bad reviews on here re: our house build , and if any potential buyers would like to see proof of their shoddy workmanship I have the pictures
Gloria · 13 September 2024 · Duchy Homes Malpas
★★★★★ 5/5
TrustpilotGenuine interest
From when I registered my interest I the development, I was kept in contact with by the sales team (Amanda and Kate). I felt supported by them and that they were genuinely interested in helping me to achieve getting the house I wanted. So far, I can't fault the process and wouldn't hesitate to recommend them to others.
Kate · 13 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Hi Kate. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Lily
★★★★★ 4/5
TrustpilotGarden/road Drainage issues
Moved into our home in December 2023 and were very impressed with the quality and finishing touches by DWH. We are very relaxed people and found our experience of our first new built to be very positive, Gillian, Jordan and Danny (site manager) have been excellent with us. There are however some issues outstanding that after being in for 9 months and with a warranty of 2 years im getting concerned with the lack of movement or communication from Northwest home care. A digger hit our fence while doing the drains for the house at the back which has cracked and shifted the whole fence line and push up earth all along the fence line. Still needs replacing. Our turf was laid in Dec and while it looked immaculate for several months it soon became apparent there were drainage issues. A mound in the middle has formed and areas of the garden floods, we had some guys come and dig 2 holes in the ground to "check" drains were in and said there were and they would report back to Northwest home care, we are still waiting for someone to contact us to discuss how this is going to be fixed, by who and when. Heading into winter with a poorly draining garden is not ideal.Onto the front, right outside our house and many others on the street rain water settles and leaves puddles, there are very little drains in the road and concern is building as the build develops on the lack of drainage reported problems on the site. After reading many reviews on here, its clear that Gardens and drainage are very common, surely this should a focus of improvement as its such as shame for us as our house is near perfect.
Pete · 11 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Good afternoon,I am very sorry to hear of your experience. I would like to ask a member of the relevant team to contact you regarding this matter. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to. Please do always add your full address and contact details to any correspondence.Kind regards, RosUPDATE:Good afternoon,I understand Lisa from our Customer Care team has been in direct contact with you and is in the process of confirming a date with the site team and yourself for the issues you have raised to be inspected.Kind regards, Ros
★★★★★ 1/5
TrustpilotThis company that is sister company to…
This company that is sister company to Barratts are horrendous to deal with. They took over looking after our site after Barratts left it unfinished. It looks like a warzone outside. The workmanship is apprentice level. How they handled our situation and left our young family without a useable garden for nearly two years. They still didn't sort it, I paid for it myself. Dw managers and customer care team do nothing to help and.just fob you off . Joke of a company, do not buy!
Mark · 11 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Good morning,Your review is very important to us and we’re genuinely sorry that this was not a better experience for you. Please be assured that your comments will be highlighted to the team and we will ask that someone contact you.Kind regards, Ros
★★★★★ 5/5
TrustpilotBrilliant service .
Brilliant service .. so happy at the thought of my new home
Ms · 10 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Good evening,We're thrilled to hear you're so happy with our service! It means a lot to us that we could play a part in your journey to a new home. We wish you all the best in your new home.Kind regards,Ros
★★★★★ 5/5
TrustpilotFantastic service from the first day we…
Fantastic service from the first day we saw the house ,Mell has kept us informed ,as well as making the whole process so much easier to she went above and beyond is an understatement ,thankyou so much for all your hard work . Many thanks Alan/mary
Alan · 10 September 2024 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good evening,Thank you for your kind words. We are so pleased to hear that you had a positive experience and that you were so well looked after. We will be sure to pass your feedback on to the teamKind regards, Ros
★★★★★ 5/5
TrustpilotGreat experience with DWH in Nunthorpe
Great experience with DWH in Nunthorpe. Sarah was great to deal with from the sales team and Neil and Joe have been fantastic after the handover. They have fixed the few items on the snagging list. We love our new home - it looks great!
Camran · 10 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Good morning,We're thrilled to hear about your positive experience with our team in Nunthorpe. It's wonderful to know that Sarah, Neil and Joe provided such excellent service. We hope you are enjoying your new home.Kind regards, Ros
★★★★★ 5/5
TrustpilotClaire on site was very helpful
Claire on site was very helpful, nothing was too much trouble and guided us through the process of reserving our new property
Mr · 9 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Good afternoon,We are thrilled to hear about your positive experience with Claire. It's wonderful to know that she went above and beyond to make your reservation process smooth and enjoyable. We will share your feedback with the team.Kind regards, Ros
★★★★★ 5/5
TrustpilotBest house purchase experience
From start to finish Leanne has been amazing. So clear on everything, helped no end with arrangement's. Fit round our schedules
Rob · 9 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Good afternoon,We are so glad to hear that you had a positive experience. It's wonderful to know that Leanne was able to provide you with such excellent service. We appreciate your kind words and will share your feedback with her.Kind regards, Ros
★★★★★ 5/5
TrustpilotHannah Howells has been amazing with…
Hannah Howells has been amazing with her care and help with my purchase. I can honestly say that she has gone above and beyond with customer care and she is a fantastic ambassador for your company. In fact everyone I have had contact with has been superb and supportive, I have come with problems looking to move a “lifetime mortgage” from Aviva, who have not been as supportive. I will be moving from Northumberland back to Sussex, buying off plan without seeing the property. Hannah has been excellent with her help and advice. I tried to move last year and Hannah was helping me then, she was just as fantastic. As you can see, I am very impressed with the way she has helped me.
Christine · 8 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Good afternoon,We are thrilled to hear about your positive experience with Hannah. It's wonderful to know that she has provided such exceptional support and guidance throughout your journey. We appreciate your kind words and will share your feedback with Hannah.Kind regards, Ros
★★★★★ 5/5
TrustpilotAndy Wooding was the perfect decorator.
Andy Wooding was the perfect decorator.He was efficient, hard-working and polite. He phoned ahead to advise his arrival time, and worked cleanly, accurately and unobtrusively. He worked his way through our list of places needing attention with little involvement from us. When needed he quickly called in other specialists who were working on nearby properties. Joe replaced lines of silicone very cleanly; Dave cleaned a door lock and adjusted the door.If you need a decorator Andy made it a pleasant experience. He is ideal for the job. He left his workplaces as clean and tidy as he found them.
Malcolm · 8 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Good afternoon,We are delighted to hear about your positive experience with Andy and the team. It sounds like he went above and beyond to ensure your satisfaction. We appreciate your kind words and will share your feedback with the division.Kind regards, Ros
★★★★★ 5/5
TrustpilotNew Show Home Purchase
Site Manager on week leading up to our move was superb. Whilst we were one of the final customers to be moving in, we were very impressed by the level of customer care. Also Dana was really helpful when we were asking for updates on handover and collection of keys. Overall I would recommend DWH to anyone wanting a new home. Quality build.
Lisa · 8 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Good afternoon,Thank you for taking the time to share your positive experience. We are delighted to hear that you were impressed with the level of customer care you received, particularly from the site manager and Dana. We strive to provide a smooth and enjoyable experience for all our customers, and it's rewarding to hear that we achieved that for you. We are also pleased to hear that you are happy with the quality of your new home.Kind regards, Ros
★★★★★ 5/5
TrustpilotGillian was very attentive
Gillian was very attentive, took care of all of our needs and questions efficiently and with great knowledge of the products on offer. I would definitely recommend her Thank you
Gloria · 2 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Gillian gets to see your great feedback! We wish you all the best for the rest of the journey into your new home. Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotMaking moving home as pleasant as possible.
The show home management (Anne) has excelled in customer service. She has been fabulous with her help & advice in every way possible. Similarly, the site manager has been very informative & again has exhibited a higher level of customer service. The buying & moving in process has been made very easy thanks to the site staff. Our new house has been presented to us in excellent cleanliness, quality decor & fittings. The landscaping of our garden is an added delight. We hope to have many happy years in our beautifully designed new home.
Yvee · 2 September 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home, and that you have been so well looked after by Anne and the team. We will pass your feedback on, they will be thrilled.Wishing you many happy years in your new home. Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotExcellent information and help from…
Excellent information and help from staff on site.
Mrs · 2 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure the team gets to see your great feedback! Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotThe sales lady Beverly @ Fernwood…
The sales lady Beverly @ Fernwood Village sales office was very professional and answered all our questions.
A · 2 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure the team gets to see your great feedback! Please do come back and let us know more about your experience once your are in your new home.Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotFantastic experience from start to…
Fantastic experience from start to finish!
BB · 1 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotHad first class customer service buying…
Had first class customer service buying our new house at Priors Hall Park Corby. Our sales adviser Olivia was friendly, informative and knowledgble, and made the buying experience relatively pain free. We were particuarly impressed with the neatness and well organised roadways despite it still being a live building site. Any queries we had were quickly answered and the whole process explained well ( we were p/x) All in all a great experience.
Sharon · 1 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received and we'll pass your great feedback onto Olivia and the team. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotCustomer service
Customer service was excellent
Paul · 1 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Thank you very much for your review, Paul.We’ll make sure the team gets to see your great feedback. Please do come back and let us know more about your experience once your are in your new home.Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotAshley was great
Ashley was great ! Answered any questions we had nothing was too much trouble. Would recommend her to everyone top service !!
DARREN · 1 September 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Ashley gets to see your great feedback! Thank you for choosing David Wilson Homes for your new home, we wish you all the best for the rest of the journey into your new home.Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotAn excellent professional manner
I recently had the pleasure of working with DWH, and I couldn't be more impressed! From the moment I reached out, the customer service was exceptional. Ms. Amy, Mr. Dale, and Mr. Creige were all incredibly professional and attentive to my needs. They took the time to answer all my questions and addressed my concerns with genuine care. Their expertise and commitment to customer satisfaction truly set them apart. I highly recommend DWH to anyone looking for a reliable and professional team!
Zizi · 30 August 2024 · Duchy Homes Hartlepool
Agent replied · 23 October 2024
Many thanks for taking the time to leave this review, Zizi. We’re really pleased to hear of the service you received. We’ll make sure the team gets to see your great feedback! Kind Regards, Charlotte.
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