Trusted Agent profile
★★★★★
1,144 reviews across 5 offices and 2 platforms
Duchy Homes has five offices, in Hartlepool, Sunderland, Billingham, Malpas and Madeley. Together they have 1,144 reviews on two platforms, rated 4.5 out of 5 overall.
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Duchy Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat service
Karen and Marianne were exceptionally helpful and made the whole process easy. We are looking forward to moving into our new home
Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Karen and Marianne get to see your great feedback! We wish you all the best for the rest of the journey into your new home. Kind regards, Charlotte.
1/5
TrustpilotWatch this space!
9 weeks on and still outstanding snagging issues unresolved. We will be having our 5th visit from flooring people on Monday. Three previous attempts to remove glue residue failed and now having to have manufacturer to review (despite flooring boss agreeing that the entire LVT flooring will need to be replaced). Another major snag outstanding is the noise / sound from flat (s) above. We have been promised an investigation, but 9 weeks on, we are still waiting.
Good afternoon,Thank you for your kind words and for taking the time to share your positive experience. We're delighted to hear that you found our staff at Orchards Rise to be helpful and informative and will share your review with them.Kind regards, Ros
1/5
TrustpilotI regret my decision to choose this…
I regret my decision to choose this builder or development, as the entire process felt rushed and lacked the necessary attention to detail. From the beginning, there were significant gaps in the procedures that should have been followed. After the handover, when I finally moved in, I discovered over 100 snags, which was extremely disappointing. Out of these, only around 40-80 issues were addressed, leaving many still unresolved. This indicates a clear lack of thoroughness and quality control on the part of the builder.One of my main concerns is that the keys were handed over without a proper quality check or a demonstration from a site manager. It seems there was no formal process to ensure the home was in an acceptable condition before I took possession. Additionally, the sales team failed to provide any proper guidance or walkthrough regarding the process of moving into a new home, leaving me to navigate everything on my own.When I submitted an honest NHBC review reflecting my experience, a member of the sales team expressed disappointment with my feedback. Despite having referred my brother to the development, when I later inquired about the £1,000 referral fee I was supposed to receive, I was told that because I selected "no recommendation" in my NHBC review, they are unsure if I will get the referral bonus. This response feels unfair and adds to my frustration with the entire experience.I am currently waiting for the remaining snag work to be completed, and I intend to have a discussion with top management about the issues I've encountered with the purchase of my property.
Good afternoon,Your review is very important to us and we’re genuinely sorry that this was not a better experience for you. Please be assured that your comments will be highlighted to the team and we will ask that someone contact you.Kind regards, RosUPDATE: Good morning,I'm pleased to hear that the relevant team have now been in touch regarding this review.Kind regards, Charlotte.
5/5
TrustpilotFriendly and Professional, easy to do business with
Everyone that we have dealt with at DWH has been amazing - super friendly and helpful - special shout out to Jess, Ash and Sarah who have been on the ball and responsive to our questions. Part Exchange process is a breeze - recommend!
Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Jess, Ash and Sarah get to see your great feedback! We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
5/5
TrustpilotGreat Sales and building team
Great Sales and building team. Handover was made simple and straight forward
Thank you for your review, it is very much appreciated by all of us here at David Wilson Homes. We will share your feedback with the team. Wishing you many happy years in your new home. Kind regards, Charlotte.
5/5
TrustpilotFirst Class from start to finish …
Purchased a 3 story town house at The Meadows Sunderland in June 2024. From the initial greeting by Paula the sales consultant to the excellent help and servive provided by Liam the site manager, I could not be happier. The spec and standard of the property is first class. Both Paula and Liam are an absolute credit to Duchy homes and I would not hesitate to recommend.
5/5
TrustpilotIncredible journey with DWH
We had an incredible journey with DWH from consultation, reservation, building, completion and after sales. We love our new home and will definitely consider DWH again in the future should we decide to move!
Good morning,Thank you for your kind words! We are so happy to hear that you had a positive experience with us throughout your entire home building journey. We strive to provide exceptional service and are thrilled that you are happy with your new home. Kind regards, Ros
5/5
TrustpilotCouldn’t have been more helpful and…
Couldn’t have been more helpful and welcoming. Answered all our questions and queries - couldn’t have been more accommodating.
Good morning,We're so glad to hear you had a positive experience. We strive to provide excellent customer service and appreciate your kind words.Kind regards, Ros
5/5
TrustpilotFirst house purchase
We bought our first house with DWH, near Huntingdon. They were brilliant. The sales advisor Karen was excellent, explained everything clearly, and made the process go very smoothly. Highly recommended.
Good morning,Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. We appreciate you taking the time to share your feedback.Kind regards, Ros
5/5
TrustpilotThe assistant that dealt with us was…
The assistant that dealt with us was very helpful and had great deal of knowledge about the houses and the area we upgraded our choice of home because of her help. Definitely recommend her .
Good morning,Thank you for your kind words! We're thrilled to hear you had such a positive experience. It's wonderful to know that our team member was able to provide you with the information and support you needed to make the right choice for your family. We'll be sure to pass along your feedback.Kind regards, Ros
5/5
TrustpilotMichell is a complete sales and…
Michell is a complete sales and customer care person. She made us feel at home. We are satisfied with everything she done with us. Many thanks
Good morning,Thank you for your kind words. We are so pleased to hear that you had a positive experience with our team. We strive to provide excellent customer service and we are delighted that you felt at home during the process.Kind regards, Ros
5/5
TrustpilotGreat service and support so far.
Rating only, no written review.
Good morning,Thank you for your kind words! We're so glad to hear that you're happy with our service and support. Kind regards, Ros
5/5
TrustpilotClaire at the poppies was very…
Claire at the poppies was very helpful,friendly and a overall good experience
Good morning,We're thrilled to hear about your positive experience! It's wonderful to know that you had such a great interaction with Claire. We appreciate your kind words and will share your feedback with the team.Kind regards, Ros
5/5
TrustpilotExcellent customer service from your…
Excellent customer service from your staff at Hampton Lake, Your team leader (Lisanne) ) is exemplary. probably one of the best we’ve had experience with.
Good morning,We are thrilled to hear about your positive experience. It's wonderful to know that our team leader, Lisanne, provided such exceptional service. Your feedback is greatly appreciated.Kind regards, Ros
5/5
TrustpilotIt’s a 5-star from me!
I am a very proud new DWH homeowner! The team at Hampton beach, very well-led by Lisanne, was absolutely amazing! Always on my side, making every effort to ensure I moved into my new home on time! There was no challenge they couldn’t help solve! I look forward to a good lifelong relationship with Lisanne and her team! (Lucy was exceptional!). Thank you for a service worth shouting about! Annete
Good morning,We are thrilled to hear about your positive experience with our team! It's wonderful to know that you felt supported throughout the process and that Lisanne and Lucy went above and beyond to ensure a smooth move-in. We appreciate your kind words and are delighted to hear you are enjoying your new home.Kind regards,Ros
5/5
TrustpilotVery pleased with our new home
Good morning,We're thrilled to hear you're happy with your new home! Kind regards, Ros
5/5
TrustpilotVERY FRIENDLY TEAM
Good morning,Thanks for sharing your great review!Kind regards, Ros
5/5
TrustpilotLove our beautiful home 🏠
From the very first day of meeting Dan (Daniel Usherwood) at Bertone Gardens, we hit it off. He made us feel comfortable & nothing was too much. He ensured we were able to secure & design our new home the way we wanted. Throughout the whole process there was great communication & lots of opportunity to watch our home being built. My whole family has now moved into & is in love with our new home & we thank Dan for his support & expertise.
Good morning,We're thrilled to hear about your positive experience with Daniel. It's wonderful to know that he made you feel comfortable and supported throughout the process of building your new home. We're delighted that you're happy with the final result and that your family is enjoying your new home.Kind regards, Ros
5/5
TrustpilotFirst class experience
Daniel has been extremely helpful and informative from the moment I met him and couldn't have provided more information and been more friendly and helpful. Great amount of information and the process is really easy and has been explained in full.
Good morning,We are so glad to hear that you had a positive experience! We strive to provide our customers with the best possible service and we are delighted that you found Daniel to be helpful and informative. We appreciate your kind words and will share your feedback with our team.Kind regards, Ros
5/5
TrustpilotFirst Class Service
Jan in the Sales Office has been very patient throughout our wait (several weeks) to reserve a plot this past weekend. Although we have everything crossed regarding the purchase she has explained in detail the process ahead of us and secured an attractive purchase price during our negotiations.
Good evening,We appreciate your kind words and are thrilled to hear about your positive experience with Jan. It's wonderful to know that she was patient and helpful throughout the process, providing you with clear explanations and securing a favorable price. Kind regards, Ros
5/5
TrustpilotGreat experience
Great experience. The service that Alan and Esther provide is second to none. Honestly we cannot recommend them enough. Very kind, respectful and there is always an extra that they do. Such a pleasure seeing them every time.
Good morning,Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Ros
5/5
TrustpilotGreat experience
Great experience. The service that Alan and Esther provide is second to none. Honestly we cannot recommend them enough. Very kind, respectful and there is always an extra that they do. Such a pleasure seeing them every time.
5/5
TrustpilotWe got exactly what we wanted, their…
We got exactly what we wanted, their homes are superb, and the customer service was excellent. I would definitely recommend them.
Good morning,Thank you for your kind words. We're thrilled to hear that you were happy with your experience and that you found a home that meets your needs. We appreciate your recommendation.Kind regards, Ros
1/5
TrustpilotI found a water stain in my scullery…
I found a water stain in my scullery ceiling. After calling out a plumber we discovered that the silicon sealant and tile grout were poorly finished leaving holes for water to seep through in the shower above. I contacted DWH and was told that they will not help as we are outside the 2 year warranty period. Shoddy workmanship has led to this and now I must find the money to fund the repairs. Shocking service and quality.
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Hartlepool has the most, with 1,039 reviews rated 4.6 out of 5, followed by Sunderland with 97.
The five Duchy Homes offices, by town:
