Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotI would like to highly recommend Mansha…
I would like to highly recommend Mansha Panesar, she has provided an outstanding service and has gone above and beyond to help us secure our home. She was very knowledgeable and efficient during the whole process! She provided us with all the information we required and made the whole process as smooth as possible. We are all very grateful for her help and support. She is a real asset to the company! Thank you.
Iryna · 28 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Good evening,Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Ros
★★★★★ 5/5
TrustpilotBeautiful Bourne
Only just done reservation 23.07.24Our Sales Lady ( Alice ) @ Bourne is so lovely. She managed to get a fantastic deal together for us which is very much appreciated. Looking forward to our choosing day 😀 So far So good. Thanks
Ian · 28 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Good evening,We are so happy to hear about your positive experience with our Sales Lady at Bourne. It's wonderful to know that she was able to help you find a fantastic deal. We look forward to seeing you next time and hope you have a wonderful experience making your choices.Kind regards, Ros
★★★★★ 5/5
TrustpilotKatie the sales representative was…
Katie the sales representative was extremely helpful, and answered all our questions professionally but also made us feel very welcome and she was very helpful
Paul · 27 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Good evening,Thank you for your kind feedback. We are delighted to hear that you found the sales representative to be helpful and welcoming. We strive to provide excellent customer service, and we are pleased that you had a positive experience.Kind regards, Ros
★★★★★ 5/5
TrustpilotPlot 287
All went smoothly,House is Amazing,loads of help from Sarah in sales ,and site manager Ian has been very helpful
David · 27 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Good evening,Thank you for your kind review. We're thrilled to hear that you're enjoying your new home and that Sarah and Ian were so helpful throughout the process. We'll be sure to share your feedback with the team.Kind regards, Ros
★★★★★ 5/5
TrustpilotSmooth process
Everyone has been very helpful. Nothing is too much trouble for Zoe, Robin and Sean
Nicola · 27 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Good evening,We are delighted to hear that you had such a positive experience. It's wonderful to know that our team members were so helpful and went above and beyond to assist you. We appreciate your kind words and will share your feedback with Zoe, Robin, and Sean.Kind regards, Ros
★★★★★ 5/5
TrustpilotLove our new home 👍
Love our new home 👍. Everyone at DW Homes is so attentive & helpful & the whole experience from reservation to moving in was smooth & stress free. Gail & Debs were great, going above & beyond! Little snagging issues sorted within days 😃. No problems at all.
Richard · 27 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Good evening,Thank you for your kind review. We are delighted to hear that you are enjoying your new home and that you had a positive experience with our team. We are particularly pleased to hear about the excellent service you received from Gail and Debs. We strive to make the homebuying process as smooth and stress-free as possible for our customers, and we are glad that we were able to achieve that for you.Kind regards, Ros
★★★★★ 5/5
TrustpilotAn incredible experience!
An incredible experience through the whole journey. DWH staff was really helpful, and they still are. We've decided to go with part exchange and everything went really smoothly. Through the waiting period we were contacted few times to view the house. Anything we've reported was fixed next day.We are now in our new house really happy with how well we were treated.
Mrs · 26 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Hi Anna. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Stonebridge Fields team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Lily
★★★★★ 5/5
Trustpilot5 star builder and 5 star on site team
I have recently moved from Sussex to Kingfisher Meadows Norfolk and bought an Archford 3 bedroom semi detached house which I absolutely love ! Lou (5⭐️ Sales person) at the Show Home is fantastic - she was really helpful guiding me through the process going the extra mile to help make everything as easy as possible and even singing Congratulations to me on the phone on the day I completed 😂 the build is excellent and the finish in the house is too. I met the Ali the Site Manager (5⭐️ Site Manager) for a pre completion handover and he was really friendly and explained everything clearly and concisely. Since I have moved in he has been brilliant at checking in with me to make sure everything is ok, he is really helpful and nothing is too much trouble for him which is fabulous. Dan the Assistant Site Manager (5⭐️ Assistant Site Manager) is also really friendly and helpful and like Ali nothing is too much trouble for him . The team at Kingfisher Meadows are amazing and have made my house feel like a home
Lorna · 25 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Hi Lorna. Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. We will pass on your feedback on to the Kingfisher Meadow team. Wishing you many happy years in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotReally happy with our forever home
From our very first discussion about our wants and needs and recommended house styles right through to completion (and beyond) the whole team have been excellent.Guiding us through the options for purchasing to the part exchange scheme to sell our existing property the whole thing was a stress free as possible.Post sales the team have been attentive in checking and fixing those all important snagging items and nothing has been too much trouble.I really cant fault the service that we have received end to end.
Mark · 24 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Hi Mark. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the Kingfisher Meadow team gets to see your great feedback! Thank you for choosing David Wilson Homes for your new home, we wish you many happy years of memories. Kind regards, Lily
★★★★★ 5/5
TrustpilotHaving moved in to an almost perfect…
Having moved in to an almost perfect new build, DWH site staff have been nothing short of Outstanding.Our snags (only a few, and minor) have been dealt with when it suits us, almost immediately.Jordan in the showroom has been in a different league when it came to the initial sale, selection of appliances/flooring etc and also helping with the solicitors paperwork prior to the move.Overall. Our experience is/has been excellent and we are VERY happy in our new home.
Mr · 24 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Hi Jonathon. Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. We will pass on your feedback on to the Sydney Place team. Wishing you many happy years in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotWe bought a Mitchell on the Olive Park…
We bought a Mitchell on the Olive Park site in March this year. The customer care team have been brilliant and I have to thank Oliver Wardlow especially as he has been wonderful in resolving any issues that we have come across, that are to be expected with a new build. He has been very prompt in resolving all of our concerns and we are very happy with our new family forever home.
Hannah · 23 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Hi Hannah. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Olive Park team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotGreat experience so far
Great experience so far, our sales rep is very considerate and understanding as to what is important to us
Anya · 22 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Hi Anya. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Lily
★★★★★ 4/5
TrustpilotGood customer service
Good customer service, We give it to Bronte , very professional.
Tope · 22 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Thank you for your valuable feedback, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Lily
★★★★★ 4/5
TrustpilotJess was very helpful
Jess was very helpful, efficient, pleasant and very knowledgable about the houses. She was always available and responsive to our questions. It was a pleasure to meet with her to take the house buying process to the reservation stage and we are confident that her assistance will be there when required as we continue towards completion.
Ron · 22 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Hi Ron. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Lily
★★★★★ 5/5
TrustpilotProfessional and personable
The whole process from viewing to signing the contract has been made so easy.A special mention to Hannah who went through our contract and explained everything to us, taking the time to go over the hundreds of questions we had!Professional and personable and you don’t often get both!
Leon · 22 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Hi Leon. We are thrilled to hear about your positive experience! It's wonderful to know that our team, particularly Hannah, made the process smooth and easy for you.Wishing you many years of health and happiness in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotSeemless professional service
Professional, helpful and approachable service helping us to secure our dream forever home.
Deborah · 22 July 2024 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotFabulous forever home.
We've recently moved into our gorgeous new home in Parc Fferm Wen, St Athan. Janette was an absolute star through the whole process, keeping us informed of everything going on, and generally just being at the end of the phone, always supporting us. All of the other staff in the sales office have been superb too, and so helpful.The onsite manager Gwyn is very proactive and helpful. The after care has been great after moving.Our new home is perfect, on a great estate, and it's the best thing we've done moving here.
Lucinda · 22 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Hi Lucinda. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the Parc Fferm Wen team gets to see your great feedback! Thank you for choosing David Wilson Homes for your new home, we wish you many happy years of memories. Kind regards, Lily
★★★★★ 3/5
TrustpilotThe house is on the whole lovely
The house is on the whole lovely. There are some snags that are still to be sorted, but I am told these will be dealt with soon.My biggest issue is the width of the driveway - let’s just say that no one slightly overweight, elderly or disabled could possibly live here, as they wouldn’t be able to get in or out of their car ! That’s not very inclusive really.Site lady and deputy site manager are both very helpful.
Lynne · 21 July 2024 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Good morning,Thank you for your kind feedback about Jan. We will make sure she sees this and he/she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotJess the sales person who dealt with…
Jess the sales person who dealt with was absolutely amazing,she explained everything in detail and really made us feel important.
Mondoman · 21 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Thank you for your kind feedback about Jess. We will make sure she sees this, she will be delighted. We wish you many happy years in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotVery experienced staff and highly…
Very experienced staff and highly professional. They are the best.
Banda · 21 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotThe sales team have been great so far…
The sales team have been great so far in answering any questions we have & detailing all aspects of the move and property.
Miss · 21 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Hi Georgina. Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure the Orchards Rise team gets to see your great feedback! Kind regards, Lily
★★★★★ 5/5
TrustpilotExcellent sales person was Tom nothing…
Excellent sales person was Tom nothing was to much trouble tried his best to accommodate you where ever he could as a bricklayer myself the standard of work seems excellent
T · 21 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Tom gets to see your great feedback! Kind regards, Lily
★★★★★ 4/5
TrustpilotGood experience so far
Rating only, no written review.
AMS · 21 July 2024 · Duchy Homes Hartlepool
Agent replied · 24 August 2024
Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure the team at Tenchlee Place gets to see your great feedback! Kind regards, Lily
★★★★★ 5/5
TrustpilotRelaxed
Relaxed, not pushy,
Sandra · 18 July 2024 · Duchy Homes Hartlepool
Agent replied · 16 June 2024
Hi Sandra. Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Lily
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