5/5
GoogleSuperb service, highly recommended!
Agent replied · 9 August 2026
Many thanks for sharing your thoughts and the 5 star rating
Trusted Agent profile
Verified
Donald Ross Residential estate agents in Riverway, Kilmarnock, Irvine and 1 more
★★★★★
841 reviews across 4 offices and 3 platforms
Donald Ross Residential has four offices, in Riverway, Kilmarnock, Irvine and Ayr. Together they have 841 reviews on three platforms, rated 4.7 out of 5 overall.
403
Reviews on Google
All 4 offices
121
Reviews on Facebook
Business-wide
317
Reviews on Trustpilot
Business-wide
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Our offices
Donald Ross Residential's four offices, most reviewed first. Each has its own page.
- Donald Ross Residential Irvine9B Riverway Retail Park, KA12 8AG549 reviews · 158 on Google (4.9)14 in the last 90 days
- Donald Ross Residential Kilmarnock106 John Finnie Street, Kilmarnock, KA1 1BB, KA1 1BB455 reviews · 87 on Google (4.7)11 in the last 90 days
- Donald Ross Residential Irvine9B Riverway Retail Park, Irvine, KA12 8AG, KA12 8AG429 reviews · 60 on Google (4.9)10 in the last 90 days
- Donald Ross Residential Lettings11 Beresford Terrace, KA7 2ER381 reviews · 100 on Google (4.1)9 in the last 90 days
Awards
Industry awards
Donald Ross Residential and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, Irvine branchRiverway
Source: EA Masters winners lists, as published, linked by year.
Latest reviews from every Donald Ross Residential office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
FacebookFantastic team and they secured a good offer on my cottage in 4 working days! Great that they were also available over the weekend to answer any queries and arrange viewings. Made the whole process so easy and hassle free! I can't thank them enough. 5 out of 5 from me!
Agent replied · 1 October 2023
Awesome
5/5
FacebookFirst class service. Gavin was the complete professional all through my sale.
5/5
FacebookAbsolutely recommend for rentals. Always available to help. Most emails were answered within a few minutes. All round great service.
5/5
FacebookPolite helpful and experienced staff, who will answer all your questions clearly.
5/5
FacebookOur house went on the market last Wednesday at 2pm first viewing 4pm that day. Five viewing later the house has been sold well done Ross Estate Agents
Agent replied · 1 October 2023
Thank you so much Robert. 👍🏼
5/5
Facebookexcellent customer service and kept us up to date with all interested parties. all staff were great to deal with and very friendly.
5/5
FacebookFantastic service from James and team during these difficult times. Sold within two days! - Would recommend.
5/5
FacebookWe would like to thank everyone involved in the sale of our house, a special thanks to James. The staff go far and beyond to make you feel important and give you the best experience at a stressful time. We never had to wait long for any information and there was always someone to help with any queries we had very quickly. From start to finish the service and staff were amazing. We have previously used Donald Ross and due to the professionalism of all the staff we decided without any doubts to use them again. We would recommend them to anyone wanting a reliable and professional service.
3/5
GoogleRating only, no written review.
Agent replied · 13 June 2024
Hello Patty is this an error? Your name does not appear on our management system which suggests you have never been in contact with us
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleQuickly dealt with. Kept up to date at all times
1/5
GoogleWill steal your deposit. Do not use. Check their Facebook reviews for proof.
Agent replied · 13 June 2024
All deposits are held with https://www.lettingprotectionscotland.com/. Donald Ross Residential do not hold tenant deposits and therefore we could not steal them. We would ask that you kindly retract or adjust your statement.
5/5
GoogleThe quality of meat is great the Turkey Crown in Gravy was excellent, Sausage rolls were really nice.
5/5
FacebookExcellent service. The staff at Donald Ross work hard to sell your house. Would highly recommend.
5/5
FacebookDonald Ross Kilmarnock what a great experience all the staff that I came into contact in the process of selling my property were very helpful /informative and so professional my property was sold within 7 days I am absolutely delighted Thank you
5/5
FacebookExcellent service from all the team at Donald Ross.. we had only been in our rented property for 7 weeks when the landlord unfortunately for us needed it back so Fiona and her team helped me relocate in a matter of days which was over the Christmas period. Felt very well looked after and now handing back the new rent property to move in to our bought home and once again received kind Words of excitement from the team at Donald Ross.. 1st class letting agents
5/5
FacebookWonderful service from Susan and Caitlin who went the extra mile to secure a speedy sale.
5/5
FacebookWhat a pleasure it was to work with Donald Ross. Susan and gavin I can't thank enough for all there support in selling my house. They guided me every step of the way
1/5
FacebookThey are a bunch of cowboys daughter and son in law had a property with them house was given back in better condition than it was when they got it and they think it’s apparently a good idea to withhold there deposit STAY WELL CLEAR of this company
Agent replied · 1 October 2023
Mrs McKinnon, we do not hold deposits. All deposits are held by Lettings Protection Scotland.
1/5
FacebookAvoid like the plague. Terrible company to rent from.
5/5
FacebookDealing with Caitlin of Donald Ross has been such a pleasant experience. As overseas vendors, trust and communication is paramount, and this is what we found. Polite and professional, she has been responsive in every way, and found our buyer in record time. Thanks
5/5
FacebookDealing with Caitlin of Donald Ross has been such a pleasant experience. As overseas vendors, trust and communication is paramount, and this is what we found. Polite and professional, she has been responsive in every way, and found our buyer in record time. Thanks
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Donald Ross Residential
Which Donald Ross Residential office has the most reviews?
Riverway has the most, with 549 reviews rated 4.7 out of 5, followed by Kilmarnock with 455.
Where are the Donald Ross Residential offices?
The four Donald Ross Residential offices, by town:
- Ayr: 11 Beresford Terrace, Ayr, KA7 2ER
- Irvine: 9B Riverway Retail Park, Irvine, KA12 8AG, KA12 8AG
- Kilmarnock: 106 John Finnie Street, Kilmarnock, KA1 1BB, KA1 1BB
- Riverway: 9B Riverway Retail Park, KA12 8AG
Has Donald Ross Residential won any awards?
Yes. At EA Masters 2022 its branches won 1 Gold award.
