Donald Ross Residential Lettings Ayr reviews

★★★★★ 5/5

Google

We recently sold my dad’s property through Donald Ross Estate Agents and I honestly couldn’t recommend them highly enough. Helen and Naomi were fantastic at every stage of the process. They were professional, supportive, and incredibly efficient, which made what could have been a stressful time feel straightforward and well managed. Communication was excellent throughout, we were always kept informed and any questions were answered quickly. The app they used made everything simple and convenient, and their advice was always clear and helpful. Thanks to their hard work and expertise, the sale went through swiftly and with ease. A genuinely first-class service from start to finish. Thank you both!

Nicola · 16 February 2026

★★★★★ 5/5

Google

From our initial discussion with Frazer at Donald Ross, we were extremely impressed by his warm and professional manner. His knowledge and expertise gave us such confidence that we decided to go ahead with DR selling our home. Each stage of the process went smoothly, with Helen keeping us fully informed regarding the Home Report Survey and Media Support. We were on the market in less than 5 days, Viewings complete and Offer accepted in just 8 days facilitated by Naomi. All in all the Service, Communication and Professionalism from Frazer and his team made selling our home a very positive and stress free experience! I would highly recommend Donald Ross and have confidently recommended them to our friends and family. Helen Baskerville

Helen · 16 December 2025

★★★★★ 5/5

Google

Big thank you to Donald Ross for getting our property on the market very quickly & sold within a week! The process was very slick with all staff members helpful, polite & very knowledgable - our main contact Naomi was a star At all stages everything was explained thoroughly - giving complete reassurance all the way. A well deserved 5 stars!

Billy · 26 March 2026

★★★★★ 4/5

Google

Donald Ross is a very slick and professional organisation, and EXCELLENT to deal with. Living just outside Edinburgh, I was selling my parents' rather unique property near Ayr - and Donald Ross provided first class customer service. After both viewing days, (thankfully I only had two Sundays) Naomi was superb at phoning and sending emails as to what viewers thought...over and above info on "The Street" app which you need a Smartphone to download it onto. Naomi really was absolutely A1 in every respect. The Schedule with the Photos looked excellent and everyone involved was a pleasure to deal with. The property sold (subject to the usual legal stuff) in circa 2 weeks at close to the price I was wanting. The reason I've only made this 4 stars is that one of the Partners wanted to put this on the market at £20K below the Home Report. I just found that bizarre!

Gordon · 14 April 2026

★★★★★ 5/5

Google

Highly professional. We had a bad past experience with another local estate agent so were a bit hesitant about selling again however Donald Ross helped keep us stay calm through the process. Andrew communicated very regularly to keep us updated with the whole process and explained everything clearly. Hopefully we don't need to, but if we did I would definitely be using Donald Ross again. I would recommend to anyone who needs an estate agent to choose Donald Ross.

Alex · 26 March 2026

★★★★★ 5/5

Google

I was very impressed with the great service I received from Donald Ross from start to finish. Person allocated to my case was Andrew Ray who was excellent to deal with. Very efficient ,polite, obliging and knowledgeable about the whole process ,guiding me patiently through the sale. My house sold in a short time for a good price achieved. I would definitely recommend this company for a pleasant, smooth and efficient service.

Libuse · 26 March 2026

★★★★★ 5/5

Google

I'd like to thank Naomi at Donald Ross who was professional, efficient and offered excellent advice from start to finish. Thanks to her, my house sale went smoothly and quickly. I would recommend this estate agent to anyone contemplating selling their home.

SHONA · 16 October 2025

★★★★★ 5/5

Google

Reflecting on the past four years of our professional association, I am compelled to express my heartfelt appreciation for the outstanding service and commitment exhibited by Fiona, the Manager at Donald Ross, and her team in overseeing and successfully selling my properties. Throughout the entire rental period, Fiona and her team consistently displayed a remarkable level of professionalism, expertise, and proactive communication. Her exemplary property management skills were evident in promptly addressing tenant concerns, coordinating maintenance and repairs, and ensuring strict adherence to rental agreements. Her diligence and efficiency provided me with the confidence that my properties were well-managed. The process of selling the properties, often a stressful endeavor, was surprisingly smooth and successful, all thanks to the guidance and expertise of Fiona and her team. Donald Ross's strategic approach to marketing and comprehensive understanding of market dynamics led to a favorable outcome. As I conclude this chapter on property ownership, I extend my deepest gratitude to Fiona and her entire team at Donald Ross. Fiona’s dedication not only made this investment journey seamless but also left a lasting positive impression. I wholeheartedly recommend Donald Ross's services to anyone seeking a reliable and capable real estate management team. Thank you once again for your exceptional service. I wish you and your colleagues continued success in all your future endeavors. Warm regards, Ahmet Yuksek

Ahmet · 15 March 2024

★★★★★ 5/5

Google

All the team have been 5 Star. Exceptional service all round. Andrew Rae and Callum Gott were particularly helpful.

Lloyd · 19 March 2026

★★★★★ 5/5

Google

Can't praise the staff highly enough. We mainly dealt with Fraser Stewat Director and Naomi Witchard, Property Advisor and they exceeded our expectations. Easy to contact and always available. We would recommend Donald Ross.

Bill · 16 September 2025

★★★★★ 5/5

Facebook

Highly recommend Donald Ross for selling and buying! Elle was extremely helpful and ensured we were kept up to date throughout the full selling process, answering any queries that we had and had our house sold within 2 weeks of the viewings. Elle also showed us round the property we are buying ,providing useful information regarding the local area and was able to answer all the questions that we had to put an offer in the following day.

Amy · 18 February 2025

★★★★★ 5/5

Google

Andrew was.very good at keeping me up to date throughout the process

Jim · 16 January 2026

★★★★★ 5/5

Google

Naomi was very pleasant, and kept us informed through this very long stressful journey …

Michelle · 16 December 2025

★★★★★ 4/5

Trustpilot

Everything was at ease from start of…

Everything was at ease from start of advertising house sale until when house was sold & keys handed over..contact & correspondence between myself & the girls from the office in Irvine went perfect ...advertising of the house & the pictures were perfect & house sale went through really quickly & that was within 6 weeks which took me back but really pleased with how smooth everything went ...Thankyou to The Donald Ross team & the amazing effort they put into selling my house with amazing professionalism

Mr · 6 December 2024

★★★★★ 5/5

Trustpilot

Would highly recommend Donald Ross

Would highly recommend Donald Ross. They kept us informed every step of the way during the selling process. Rachel was our point of contact and we found her to be knowledgeable, efficient and courteous. Callum too, was very informative and his advice proved to be very helpful.

John · 12 December 2025

★★★★★ 5/5

Google

It was a pleasant experience with Donald Ross’s Team. Fraser is so professional in explaining the process and all team members particularly Naomi assisting with viewers at fast phase. My house is sold within 2 weeks. I would highly recommend this company to anyone. Thank you to Donald Ross Residential.

Bayu · 16 October 2025

★★★★★ 5/5

Google

Absolutely fantastic service! A heartfelt thanks to everyone at Donald Ross Residential for their prompt and professional service. We have used this company many times over the years and have always found their staff to be friendly and courteous and just wanted to personally thank Fraser, Maureen, Nicola, Jacqueline and Taylor for going above and beyond for us on every occasion. First class all round. 5 stars from this family ⭐️⭐️⭐️⭐️⭐️

Suzie · 14 June 2023

★★★★★ 5/5

Trustpilot

I highly recommend Donald Ross…

I highly recommend Donald Ross (Kilmarnock) for the exceptional service received during the recent sale of my home. I had the pleasure of working with Callum Gott and the team, Helen, Adam, Naomi and Maureen, and was thoroughly impressed by their professionalism, care, and dedication from start to finish.From the initial consultation, Callum’s preparation and knowledge were evident. His detailed understanding of the local market and attention to detail reassured me that my property would be presented in the best possible light. The high-quality marketing photos led to a quick and successful sale at a price that exceeded my expectations.Communication was another standout aspect of working with Donald Ross. I was kept informed at every step, with all my questions promptly addressed. Whether through calls, emails, or the initial consultation meeting, I always felt like a priority. The teamwork and coordination within the group were equally impressive. Everyone I interacted with was knowledgeable, courteous, and genuinely invested in achieving the best outcome. Their commitment to excellence and client satisfaction was clear.Thank you, Callum, Helen, Adam, Naomi, and Maureen, for your hard work and outstanding service. You made this experience successful and enjoyable, and I would wholeheartedly recommend your services to anyone looking to buy or sell a property.

Miss · 4 September 2024

★★★★★ 5/5

Google

Great service from start to finish. Fantastic guidance from pre listing all the way through to agreeing our sale. Callum and Elle were excellent and I would recommend Donald Ross to anyone looking for a personal and professional service when listing their home.

Ros · 6 November 2024

★★★★★ 1/5

Trustpilot

Appalling service from start to finish

Appalling service from start to finish. “Director” Stewart Fraser arrogant, unhelpful, unprofessional and extremely insulting following a catalogue of errors by his team which led to me changing estate agents. Unfortunately the Donald Ross brand within Ayr appears to have lost its reputation as a stalwart of the property business. I’ve listed below my concerns I put to Stewart the response to which unfortunately could have been written by Ricky Gervais from the Office. “I contact you to express my frustration regarding the poor level of service provided after asking Donald Ross to sell my property in Prestwick.My property was valued on Tuesday 7th November 2020. I was told at this time if I chose to sell through Donald Ross that home report and photographs would be completed and my property on the market by Thursday (9th) afternoon or Friday 10th "at the latest". It was the evening of the 15th before my property appeared on Rightmove.I was told during the viewing that the property opposite and very similar to mine sold for £110,000 and it would be expected my property would "sell for upwards" of this figure. Despite this I was offered £101,000 was being encouraged that this was a positive offer and matter of weeks later.There was no communication regarding viewers cancelling, four in total. I only found out about these viewers when i telephoned to enquire regarding the outcome.During one of the early viewings I discovered during discussion with person showing the property that he was unaware of an allocated parking space being attached to the property despite me making Donald Ross aware of this and it being listed on Rightmove. I listened in frustration to the person showing the property describe how he explained to the potential buyer how it would cost "£2000-£3000" to install a driveway. There's a allocated parking space literally yards from the area he was speaking about.I was told I had received a "written offer". My solicitor received no offer so we are unsure as to what Donald Ross considers a "written offer" as both my solicitor and the estate agent I have moved my property too are unable to understand or even hazard a guess as to why a "written offer" would not be passed on to my solicitor.My property was viewed again after the "written offer" had been submitted. Both my solicitor and the estate agent I have moved my property too have stated on no circumstances should this have been allowed to happen and that I should have be advised to this affect.I was told this viewing would take place on Saturday 15th January however when I called the office on Saturday evening there was no note of the visit.Between 13.55 on Tuesday 18th January and 14.00 on Wednesday 19th I attempted to telephone Ayr office on 8 separate occasions before getting through to be informed that there was no response to voicemail left for potential buyer to confirm offer. There was no option to leave voicemail as call would simply disconnect after a period of ringing. I can only imagine the personal looking to confirm or withdraw offer would have the same issue I had. I also wonder how many potential buyers looked else where when attempting to get through to book an appointment.Prior to getting through I telephoned the Kilmarnock office to confirm there wasn't an issue with the Ayr telephone lines. I was informed no and was told how busy the office was and how many properties they had "on" just now. To be frank this is not my problem as I am paying for service that simply has not being provided. Until the last 24 hours I had been willing to overlook the poor service however when the basics of not being able to get through via telephone is not being provided then its simply not good enough.I contact you to raise this complaint and request a refund of the monies paid given the service offered has not been provided. I was also ask if there is an independent body that regulates estate agents and what there contact details are?”I am yet to receive even an apology for the service and have taken my case to the ombudsman.Your response has highlighted your poor performance, lack of insight, reinforced your arrogance to the wider public, displayed there’s is not one apology, acknowledgement of fault / awareness that the customer experience has been extremely poor. I highlighted your name in my review as you are “director”. The only reason I did not post your responses was employee names were included, employees that although made errors were complete polite, respectful and understanding. I provided screenshots of calls I made that weren’t answered and the telephone recordings provided supported my account which unfortunately shows how inept you are. I’m delighted you have chosen to make public your response as it illustrates my point better than I could articulate

Unimpressed · 21 January 2022

★★★★★ 5/5

Trustpilot

I had the pleasure of dealing with Donald Ross …

I had the pleasure of dealing with Donald Ross when selling my home . They explained everything thoroughly and kept me up to date every step of the way until the sale. I’m so happy I chose them and big shout out to Will and Maureen, so lovely and professional. I would recommend Donald Ross 100 percent. Many thanks and been a pleasure .

Ms · 13 March 2025

★★★★★ 2/5

Google

Purchased a house from them a few years back, day i got the keys the house was absolutely putrid, thought in this day and age an estate agency would at least do a basic clean, bathrooms and toilets filthy with mould, fridge had been turned off with food left inside which caused the house to smell badly, when I approached Donald ross about the state of the home they state"its not our job to clean homes" so as far as future business is concerned that's a no from me, where I come from estate agents do a complimentary deep clean to welcome new owners to their home.

STEVEN · 14 February 2025

★★★★★ 5/5

Trustpilot

Very professional, efficient Business

I have been renting out a flat in Ayrshire for 14 years or so. My early experiences of Letting Agents were very disappointing, to say the least. Luckily I'm now with Donald Ross and the difference is amazing. Tenants bring their problems of course but my Agents deal quickly and efficiently. I like the fact that I'm normally dealing with one person - Fiona Hunter. I've seen other reviews, warmly mentioning her. I agree. She has clearly gone the extra mile to ensure that the right tenant is going into the right environment. This has resulted in a happy tenant and a smooth tenancy so far (touch wood). Well done and many thanks.

Mark · 18 March 2021

★★★★★ 5/5

Trustpilot

Selling with Donald Ross

I have recently sold 2 properties using Donald Ross and found the service they provided to be impressive from start through to completion. James's knowledge of the local property market is exceptional, allowing him to provide a realistic and achievable valuation. Maureen and Tracey were both excellent in arranging viewings and keeping me informed of developments throughout the whole process. I would not hesitate to use Donald Ross again or recommend them to anyone looking for a friendly and professional service.

Tracy · 17 March 2021