Donald Ross Residential Lettings Ayr reviews

★★★★★ 5/5

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Very professional service. Highly recommended.

Very professional service and could not fault it. From customer services to sale was an all round positive experience. Helen in customer services responded to every question promptly and made me feel comfortable at all stages of the selling process. The photographer was really good and the pics made the house look amazing. The house was on the market for a week, 2 viewing slots over 2 days and sale executed by end of it by Claire. Claire was brilliant dealing with prospective buyers and was very informative, pleasant and great at her job. Thanks Jacqueline and team for making this a smooth and seamless process from start to finish. I would highly recommend Donald Ross Residential to my friends and family. Mary

Mary · 23 December 2022

★★★★★ 5/5

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The team were very helpful and sorted a…

The team were very helpful and sorted a few teething issues with the aquiring the property extremely well. Thank you guys :)

Cara · 8 October 2026

★★★★★ 5/5

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Great service provided and a lot of…

Great service provided and a lot of advice given. Would recommend to anyone in the area for an easy and smooth sale.

Stephanie · 8 October 2026

★★★★★ 5/5

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Pleasure to deal with !

Sold our house late last year and Donald Ross Kilmarnock made it so easy from the lovely Maureen at reception to Callum coming to value house etc. Didn’t have to chase them up once all in all would recommend.

Sheila · 10 March 2025

★★★★★ 5/5

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Best experience of viewing a house we've had !

We viewed a house on a Sunday, a week ago, & were shown around the property by Claire from Donald Ross. We have to say how lovely Claire was, with our endless questions being answered with honesty, & patience ! We were fortunate enough to have our offer accepted by the seller, & we want to thank Claire for turning out on a Sunday, to do viewings. IF we ever moved again, & had to sell, we would only ever turn to Claire to help us. What an asset she must be to Donald Ross. Once again a big thank-you Claire . Tim & Marion

Mrs · 17 October 2022

★★★★★ 5/5

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Have recently sold with Donald Ross and…

Have recently sold with Donald Ross and was impressed with the staff and service from the beginning. Tracey was very ambitious about what sales figure could be achieved from the property and we were well advised as to how to show our property off in the best light. Both Tracey and Claire helped us with viewings and we were able to secure an offer within two weeks. All staff were very good to deal with on the phone and by email. Helen had a very reassuring manner in particular. Would definitely recommend.

Mhairi · 6 October 2022

★★★★★ 5/5

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Delighted with the service from Donald…

Delighted with the service from Donald RossGavin was professional courteous and honest on his appraisal visit and Tracy was great getting 4 viewers on day 1.the communication was excellent and was kept updated all along the wayReceived an excellent offer and accepted before the sale board was even up! Will definitely use next time I sell Thanks guys

GLEN · 7 April 2021

★★★★★ 5/5

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5 Star service and professionalism from Gavin

5 Star service and professionalism from Gavin Urquhart and Donald Ross. Was considering Purple Bricks, but so glad we went local. Gavin kept us up to date daily and guided us through the whole marketing and sale of our house. Every question answered and always at the end of the phone to make this a stress free experience.

Neil · 29 March 2021

★★★★★ 5/5

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After living in the same property for…

After living in the same property for 67 years I decided to sell. All Donald Ross staff gave me excellent customer service, from the valuation carried out on 20th March, and an offer accepted on 9th April. I would gladly recommend them.

Doreen · 30 April 2026

★★★★★ 5/5

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Incredible Experience… Highly Recommend

Wow, what an experience. Before Fraser arrived at our home to start the process, we were anxious, however Fraser instantly put us at ease. Understanding that this was a home we had put ally of work into and had a long standing emotional connection too, he spoke of all the features that made this house our home. After deciding it was time to continue with the process and put our property on the market, we were delighted to work with Maureen.Maureen is such a positive energy, she made sure we were kept up to date with every step of the process. Despite our house being sold in a very short period of time, Maureen kept it as stress free as possible ensuring we were comfortable and supported when accepting an offer. We have worked Donald Ross in the past to sell and buy a home, and would highly recommend them to anyone who asks. Hopefully our next move will be our forever home, but if not we know where we will go to help us in the next great adventure.

Mrs · 7 July 2022

★★★★★ 5/5

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Wonderful service

I have just used Donald Ross to sell my property. Exceptional service, seamless and professional from start to finish. Thank you to everyone in the team, particularly Maureen, communication top class. Thank you all very much

Lillian · 13 March 2025

★★★★★ 5/5

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We recently bought a house through…

We recently bought a house through Donald Ross. The service was so good that we used them to sell our house too. Everyone we dealt with was friendly, helpful and most importantly super competent. They answered the phone promptly every time, even on a Saturday when other estate agents weren't working. The staff were enthusiastic and accomodating. We felt confident all the way through the process that we were in safe hands. This is the 4th house that I've bought and sold: and Donald Ross were hands down the best estate agent that we've ever used. I would recommend them in a heart beat. Special thanks to Gavin Urquhart who went above and beyond for us. He worked tirelessly to help us secure our dream house and then sell our current property. Gavin really helped to make something that is usually very stressful; extremely straight forward and simple. Nothing was ever a problem for him and we really felt that he cared about the outcome. I would 100% recommend Donald Ross Residential.

Leigh · 23 May 2022

★★★★★ 5/5

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Excellent service

Excellent service, I’d like to thank Fraser, Helen and Maureen for their amazing service on buying and selling property. Their communication and advice the whole through has made my experience as a first time seller was amazing. Everything has been perfect from start to finish. Thank you all again.

Carrie · 14 August 2024

★★★★★ 5/5

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Definitely would sell with Donald Ross in the future

Sold my property recently with Donald Ross and the service was second to none. Maureen was great as I was on holiday during the viewing process and she made everything so seamless updating me daily with any progress. I would highly recommend Donald Ross

Moira · 23 September 2024

★★★★★ 4/5

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Knowledgeable of local market and very accurate idea of valuation where other estate agents were ten of thousands of pounds out.

Decided on Donald Ross after meeting with a few estate agents. Gavin Urquhart is a great first point of contact and is very knowledgeable about the valuation of your property and understands the local market. Few estate agents were tens of thousands out price wise from the final valuation by the surveyor.We did have a few revisions of the property schedule due to spelling mistakes and incomplete sentences but these were rectified as was the omission of a cupboard in the floorplan.We carried out the viewings. We were contacted via emails with appointment days and times and by phone when the Offer was received. Pleasant helpful staff.Would use them again and recommend them too.

Mummys2girls · 1 November 2021

★★★★★ 5/5

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Many thanks to all the staff at Donald…

Many thanks to all the staff at Donald Ross, especially Fraser, Maureen and Helen, who helped me to sell my flat recently. They kept me informed about what was happening and they were all very helpful and friendly. My flat sold very quickly and I was extremely happy with the price that it sold for. Would highly recommend Donald Ross to anyone. Thank you so much once again.

Jack · 29 March 2023

★★★★★ 5/5

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Excellent service

I used Donald Ross on recommendation of a nieghbour who had just sold his house. While I predominantly dealt with Gavin Urquhart and Maureen McInnes, I did have contact with other staff during the process. All were professional, friendly, down to earth and a pleasure to deal with. And importantly, easy to get in touch with when necessary. I was notified by email of every individual viewing which allowed me to tailor my schedule to suit prospective purchasers.I can thoroughly recommend Donald Ross to anyone looking for a reliable Estate Agent

Jim · 12 September 2021

★★★★★ 5/5

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Excellent

Everything about this experience of selling our home was excellent. We saw a few estate agents but Fraser easily convinced that we could expect the most professional service from Donald Ross. The listing went live late on a Friday afternoon and we had a great offer that we accepted less than 48 hours later. Nicola and Maureen were great and it was good to have staff around over the weekend. Maureen was superlative. She seemed to have a great relationship with viewers before they arrived here and was a source of calm, authoritative guidance through the whole process. Highly recommended

A · 1 September 2021

★★★★★ 5/5

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Seamless & Hassle Free

I recently used Gavin and the team at Donald Ross for the sale of my house and it was seamless and hassle free from start to finish. Each and every member of the team that I dealt with were fantastic. It felt like they all knew my property and were committed to achieving the best price. The 7 day a week working that they offer was great as I received viewing requests on a Sunday after my house going on the market on the Saturday. To have it sold by the following Thursday was brilliant and really took the pressure off. I would not hesitate in going back to Donald Ross in the future.

Alan · 26 August 2021

★★★★★ 5/5

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Highly Recommend Donald Ross

I met with four agencies in the beginning to find the one that would suit us the best and it was Donald Ross from the very first meeting I had with Tracey Oakley. Immediately, I felt that this lady was the perfect person to sell our home. Professional and pleasant, her enthusiasm put me at ease straight away. I would like to thank all the staff, (hopefully I have named everyone) Helen, Maureen and Nicola, who kept us informed, booked our viewings and just made everything so much easier for us. They were always pleasant and promptly answered all our queries throughout the process of selling our home, our lives were a lot less stressful because of this. Many thanks to you all and a big Thank You to Tracey Oakley. We highly recommend Donald Ross, they are the best.

DENISE · 25 August 2021

★★★★★ 5/5

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First Class Selling Experience with Donald Ross

Our first time selling a property and we are delighted we chose Donald Ross.The professionalism & knowledge of the local market from Gavin was clear on his first visit to our property. His valuation was spot on.From instructing Donald Ross to market our home, the speed of their organisation of the Home Report and the Brochure was impressive. They understood the urgency of us requiring to have our home on the market as soon as possible, and they didn’t let us down. From the professional photographs to the quality of the brochure, the marketing of our home was first class.We were constantly kept up to date throughout the viewing process, receiving daily feedback from the viewers. Tracey was always on hand with any queries and assistance when deciding on which offer to accept, and when push came to shove towards the end of the buying process, Tracey was there ensuring the process came to a swift conclusion, for which we are really grateful.An excellent experience from start to finish for the reasons stated above, we’ll definitely be using Donald Ross for any future property matters.

Gary · 24 June 2021

★★★★★ 5/5

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Brilliant from start to finish...

From the start of the process from enquiry right through to sale, Donald Ross provided us a fantastic service. We managed to get a valuation, survey, photographs and marketing all done within the space of 3-4 days. The house then sold within a 4 day window of "going live" on the various advertising platforms. Special thanks to Fraser Stewart, Gavin Urquhart and Maureen McInnes for giving us exceptionally fast service and a quick sale which we were more than pleased with, along with constant communications in regards to viewings and updates.Best RegardsScott Howie

Scott · 29 May 2021

★★★★★ 5/5

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Excellent Service

We sold our house & are hopeful of purchasing our new home thanks to Gavin &Tracey at Donald Ross Estate Agents both were so professional throughout , it took the stress of selling from myself and my husband which we greatly appreciated. We didn’t even get to a closing date as we had so many great offers on the first day of viewing we accepted one . Many many thanks , will highly recommend Donald Ross to anyone who is planning to buy or sell their property.

Linda · 26 May 2021

★★★★★ 5/5

Trustpilot

Absolutely delighted with service from…

Absolutely delighted with service from property valuation through to the sale of my property. Had a few valuations booked in but after meeting Gavin we knew we wanted to go with Donald Ross. He was very, friendly, professional and very honest about whole procedure and made us feel at ease. All viewings were made via email or via Tracey in the office which was really easy and were always kept well informed. The constant contact, friendliness and total professionalism from both Tracey and Gavin was completely faultless and we would highly recommend Donald Ross to sell your house.We also ended up buying a house which was also marketed by Donald Ross and in this current market we viewed a lot of houses and dealt with a lot of estate agents and can honestly say Donald Ross was definitely the Best

Marilyn · 24 May 2021