Donald Ross Residential Lettings Ayr reviews

★★★★★ 5/5

Trustpilot

Thank you Fiona

Like most people I usually only write reviews to make a complaint heard. Not this time! Having previously sold a house a few years ago and dealing with - what can only be described as a sleazy ex car salesman for an estate agent. I wanted to make sure this time, I made the right choice.I really liked Donald Ross from my first interaction. I met with Fiona Hunter, and assumed as they were a larger company, I'd be dealing with different people all the time, and once my signature was on the dotted line, I wouldn't hear much from them until I chased. Fiona was polite, knowledgeable, efficient and had me laughing on each conversation. Although my house sold quickly, Fiona went the extra mile making sure I was kept informed throughout the process, updates landed with me before I needed to ask, from arrange the photographer to writing up an impressive property schedule and even keeping me informed of when someone would be out with a For Sale sign. I could not fault Fiona, she clearly has a passion for her job and genuinely cared about making sure I made the right decision with the right offer. And she was right!If you're thinking about selling your house. I'd definitely recommend speaking to Fiona Hunter at Donald Ross, a credit to company and a pleasure. Thank you!

Yvonne · 17 March 2021

★★★★★ 5/5

Trustpilot

Fantastic smooth and professional…

Fantastic smooth and professional service. From our initial meeting with Gavin Urquhart for a home valuation, through the photography and marketing process, the appointments and viewings resulting in a super quick sale, every step of the process was handled extremely professionally and with the least stress for us. We can’t recommend this company enough. Gavin instantly made us feel at ease. He was very reassuring and took the time to explain everything really clearly without putting us under any pressure. Even after the several months we took to make the decision to sell, he clearly remembered all the details of our house and of our situation. Phil the photographer made our wee house look it’s absolute best and was a complete pro. Nicola, Tracey and Maureen were fantastic in handling all our appointments, providing regular feedback from viewings and managing the offers at closing date to make the end result of the sale really easy for us. We got the impression that this is a very trustworthy group of individuals who work really really hard to take care of of every last detail. Nothing was too much trouble. And all this in the middle of a global pandemic and under difficult working conditions for all.Thank you to each of you for all your help, much appreciated.

MRS · 17 March 2021

★★★★★ 5/5

Trustpilot

We needed quick result

We needed a quick turnaround on our property to be in a position to bid for another house. Their Property Advisor visited on a Friday. House marketed and sold in under two weeks. The staff were extremely professional and helpful. The marketing material was excellent with very accurate descriptions and quality photographs. The demographic of the viewers reached was impressive. Buyers were Canadian. I would highly recommend Donald Ross. First class in every way. Thank you

Alex · 3 December 2021

★★★★★ 5/5

Trustpilot

Excellent customer service with the right balance between vendor and buyer

We bought our current home through Donald Ross. While house hunting I was speaking to a number of estate agents who I didn't always trust and sometimes felt they were using us to push other people's offers up etc. However I started with some email exchanges with Fraser Stewart from Donald Ross, then had some phone conversations. We discussed our priorities and wish list and Fraser was able to apply this and question it where needed to help us. He was honest about the properties they had on their books and based on our needs/wants was able to steer us clear of things that were not going to tick the boxes even if the didn't have an alternative to push or it meant us looking elsewhere. This really grew our trust and we really felt that Fraser wanted to help us find the right house that we would be happy in. Which in the end he did :)The process was not straight forward buying during lockdown and we ended up buying something still in construction. Fraser was always available on the phone to help us work through any snags and communicate with the developers. We couldn't have done it without him.

Daniel · 19 February 2021

★★★★★ 5/5

Google

House sold in 5 days.Very organised and pro active company.

Helen · 16 February 2026

★★★★★ 5/5

Trustpilot

Faultless

We have now sold two properties with Donald Ross and The process was faultless from start to finish. From the valuation to the property being being advertised, viewers arranged and sold - all happened in a matter of weeks. Great advice and support through what can be a very overwhelming time. The full team were great at keeping in contact especially Maureen who was always on the other end of the phone . Thanks again

Mandy · 22 September 2021

★★★★★ 4/5

Trustpilot

Huge thanks especially to Helen Hunter…

Huge thanks especially to Helen Hunter in customer service who always got back to us with any queries no matter how small. Many thanks to Tracey in Irvine for easing the journey by liaising between our buyer and us (sellers) even after the acceptance of offer to cut out the middle-men (solicitors) when they weren't necessary saving time and stress and ensuring a smoother process.

Liz · 20 December 2022

★★★★★ 5/5

Trustpilot

We were delighted with our experience…

We were delighted with our experience with Donald Ross Irvine. Tracey is very professional and really friendly and have us some very good advice. She certainly brought plenty of viewers to our property which sold very quickly. All the other staff that we dealt with, Helen & Maureen were equally professional and friendly. I would definitely recommend using these guys if you were planning on buying or selling a house.

MRS · 20 April 2022

★★★★★ 1/5

Trustpilot

6 months later no sale..

This is an update to my previous review which they ask you to complete when things are going well. 6 months after putting our house on the market and 2 collapsed sales we are no further forward. We already paid £800 for HR and photos. If we want to stop selling house with them we have to pay them £600. I think at this point in time they should accept that they have not delivered. Think carefully about signing up with them.

Donald · 20 November 2024

★★★★★ 5/5

Trustpilot

Great service I would highley recommend

Amanda · 8 October 2026

★★★★★ 5/5

Trustpilot

Excellent service.

We used Donald Ross to put our house on the market, which sold very quickly after receiving several offers.All the staff were very helpful, especially Gavin Urquhart who professionally guided us through the process. We would be more than happy to recommend them.

Pamela · 11 March 2021

★★★★★ 5/5

Trustpilot

Excellent from start to finish!

Emma · 7 October 2026

★★★★★ 5/5

Trustpilot

Excellent service from the residential…

Excellent service from the residential sales team in Ayr who managed sale of our two properties. Maureen and Nicola were incredibly helpful and guided us through the sales process to ensure everything went smoothly. One of the properties encountered delays and the team went out of their way to make sure they could help wherever possible. Great value for money from a fantastic team. Cannot recommend highly enough.

Kate · 16 March 2022

★★★★★ 5/5

Google

From start to finish it was a pleasure to deal with Donald Ross. Very friendly, knowledgeable team. Not pushy in the slightest. I'd definitely recommend them to anyone who asks.

Karen · 11 April 2026

★★★★★ 5/5

Trustpilot

Best house purchasing experience

Very pleased with the service from Donald Ross, Tracey was more than helpful in that I had a problem with my original finance provider and she put me in touch with their preferred mortgage advisor who sorted out the problem and arranged my mortgage and sorted out a lawyer to process the legal side of things. I would definitely recommend the company.

Peter · 9 November 2022

★★★★★ 5/5

Trustpilot

We viewed a property with Claire

We viewed a property with Claire, she made us feel comfortable immediately and allowed us plenty of time to view the home and had every answer to all our questions. Great local knowledge and advice from the start! Following on from this, we have needed extra help and advice which Claire was amazing at assisting with. If you want something done, speak to Claire!

Tom · 3 August 2022

★★★★★ 5/5

Trustpilot

Property Purchase

Dealt with Ayr office whilst viewing and subsequently purchasing a property. At short notice I requested a viewing, followed by a second viewing days later, both of which which were facilitated by veru helpful staff. I dealt with Maureen who dealt with bids and negotiations and can only say the service from start to finish was very professional and extremely efficient. I would definitely recommend the use of this company.

Anon · 7 September 2021

★★★★★ 1/5

Trustpilot

I'm afraid I cannot recommend

We were genuinely interested in one of their rental properties and were considering moving forward with the application process.

Customer · 21 June 2026

★★★★★ 5/5

Trustpilot

Good customer service

Would highly recommend Donald Ross and wouldn’t hesitate to use them again in future. Tracey and Gavin provided a great customer service and couldn’t help enough with any queries we had on both our purchase and sale. Tracey kept me updated on a daily basis with feedback from viewers, scheduled appointments etc. Our house sold within a week at a closing date at a price we were delighted with.

Natalie · 10 June 2021

★★★★★ 5/5

Trustpilot

Five star excellent service from Donald Ross, Ayr.

Thank you so much to the team at Donald Ross, Ayr for making my house sale so easy. My house sold within 9 days, for far more than HR price. Every single member of the team worked with such professionalism. Will gave me their quote while Maureen and Elliot showed my house to viewers. A wonderful photographer, who really cared about making my house look its best, took beautiful photos. Helen Hunter then chose the pics she thought were best and even swapped one for me that I wasn't quite sure of. Naomi did her job with expertise beyond her years and I could not be more grateful. This team is friendly, kind, never pushy, always professional and available for any questions at any time, even weekends. I hope to be buying my next house with Donald Ross, Ayr. I'd never choose to go with any other real estate agency after this wonderful experience. Who said selling your house is stressful? Not with the Ayr Team at Donald Ross it isn't. Thank you all so much!

J · 20 August 2024

★★★★★ 5/5

Google

Very professional. Very helpful. Courteous. Kept us well informed throughout the whole process. Came recommended to us and will have no hesitation recommending them to friends and family in the future. Delighted with the service.

Beverley · 24 February 2025

★★★★★ 5/5

Trustpilot

We chose Donald Ross

We chose Donald Ross, and specifically Fraser Stewart, having chatted with a good few agents around Ayr. Fraser is energetic and he brought that energy and determination to a sale that was complicated and took time. He communicated clearly and honestly, and returned my calls pretty fast. I was really satisfied with the final outcome, and I felt he understood the local market at what is an unusual time.

Cameron · 19 February 2021

★★★★★ 5/5

Google

I would like to personally thank all the staff at Donald Ross for the help and support during the sales process of our house recently. They went above and beyond on showing our house at all different times of the …

Stuart · 16 November 2025

★★★★★ 5/5

Trustpilot

THE DONALD ROSS EXPERIENCE…

Having bought and sold at least 6 houses over the last 50 years the staff at DR are the most professionalinformative and considerate I have had dealings with From the initial contact to sale completion (10 days) is unbelievable and my sincere thanks to Helen, Maureen and the other wonderful staff (not forgettingthe Photographer for his excellent photos) Thanks to All

James · 18 April 2022