1/5
GoogleVery disappointed with service. After initial signing to promote sale, felt ignored by Donald Ross. Fraser implied he would do the viewings, but Naomi said he was “ too busy” …
Trusted Agent profile · Ayr
Donald Ross Residential Lettings Ayr reviews
★★★★★
381 reviews across 3 platforms
11 Beresford Terrace, Ayr, KA7 2ER
Donald Ross Residential Lettings's office in Ayr, at 11 Beresford Terrace, is rated 4.6 out of 5 across 381 reviews on three platforms, including 100 Google reviews rated 4.1.
100
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
271
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Ayr office, from every platform, shown as written. First names only.
Google5/5
TrustpilotSold in 3 days!!
The service we received from James and the staff and Donald Ross was absolutely flawless throughout the full journey, helping us successfully sell our home after 3 days well above the asking price. We agreed a deal that suited both parties and the journey couldn’t of been any smoother. Highly recommend using James Gibson at Donald Ross if you are looking to sell your home quickly and without any hassle.
Agent replied · 12 June 2024
Thanks Eoin for trusting us with your amazing property,
1/5
GoogleAwful estate agents. Blatant lies from a deeply unprofessional office. I had to threaten legal action for them to stop their demands and insults. Money grabbing to say the least. Recommend you don't go anywhere near this bunch.
Agent replied · 13 June 2024
Over two years ago we asked you to contact us as we do not know you as a client and you have not contacted us so clearly this is not a genuine review (We are sorry to hear this was your experience. Please would you email office@donaldross.co.uk so that we can look into this further.)
5/5
TrustpilotWe couldn’t have been happier with the…
We couldn’t have been happier with the job that Tracey Oakley did. Her advice helped us to sell at a price that we were extremely happy with. We wouldn’t hesitate to recommend Donal Ross to anyone else.
5/5
TrustpilotSatisfied Clients
Our initial meeting with Fraser was very informative and Maureen and Helen kept us well informed with a list of viewers . Mention also to Callum and Will who helped with viewings.
5/5
TrustpilotExcellent Experience
My experience of Donald Ross has been absolutely excellent.The quality of their photos and brochures, the data and insights that Fraser could provide me on local market trends and the marketing strategy was very impressive.His colleagues handling the processes around both the Sale and the Purchase I was making with them through the same chain were so efficient, friendly and made the experience stress-free. It has been an absolute pleasure to deal with them.I would highly recommend, they have demonstrated very strongly how excellent the service that they provide is.
4/5
TrustpilotI found working with Donald Ross Ayr a good experience
I found working with Donald Ross Ayr to sell my property to be a straight forward process. The staff were friendly and helpful and once I accepted an offer the staff explained the next steps until completion really well. The only negative aspect was not being informed that if Donald Ross were to do the viewings there would be a £20.00 charge per viewing I think that this should be explained up front so that the seller knows all the costs before choosing an agent.
5/5
TrustpilotViewings
I found the agent Mrs Black to be very professional at her job
5/5
TrustpilotWe had a very pleasant experience on…
We had a very pleasant experience on the recent purchase of our forever home. The agent who showed us round, was great and made everything as simple and straight forward as possible. We cannot thank Claire enough and excited for our next chapter!
5/5
TrustpilotDonald Ross Residential Ayr
Donald Ross Residential had already sold our house and our experience in dealing with all members of the team was superb.(please see previous review selling our property) Therefore, we found buying a property being sold by Donald Ross Residential quite straightforward as all our details were on file. I found Maureen & Will very helpful when I rang to ask questions about property and we were also able to view property again once missives were concluded accompanied by Kirsty.
5/5
TrustpilotFirst move to Ayrshire
Really pleased with the informative way that Grace was able to impart her knowledge on buying a bungalow in an area we knew very little about. The transaction was very swift and we look forward to moving from Glasgow soonThanks again
1/5
GoogleHorrible experience when renting , left house in great condition and they still continued to take the deposit. Money grabbing to say the least , staff behind the reception desk were heard when I was in blatantly bad mouthing tennants. Very unprofessional. Avoid at all costs. If i could score less than 1 star then i would.NegativeProfessionalism
Agent replied · 20 June 2024
Hello Amy Donald Ross do not take deposits, as you are fully aware the Government set up a tenant deposit scheme whereby a separate body holds the deposit and returns the deposit to the tenant (where it is due) if you did not receive your full deposit back that is because the panel decided that you did not fulfil your obligation to receive it in full. We have no control over a tenant's deposit. Your review is unsubstantiated.
5/5
TrustpilotDR made the sale of my property as…
DR made the sale of my property as stress free as possible. Their staff in particular Maureen, Fraser and Taylor were extremely helpful and their communication throughout was reassuring. I couldn't have asked for a better service.
5/5
TrustpilotTotally satisfied
What can I say ? Well it's been a very worthwhile experience I had with donald ross Residential, from my 1st contact with Tracey Oakley the valuer who gave an accurate appraisal and value of my property ,to the lady helen that does the clerical side and also others I spoke to on the phone etc , I was very impressed by how they kept me right up to date with all viewings and appraisals and after only 10 days my property was sold at a price I was very happy with , would thoroughly recommend this companies proffesionslism, courteous and friendly approach ,👍
5/5
TrustpilotWe had an excellent experience with…
We had an excellent experience with Donald Ross. The agent Taylor was very professional and a credit to the team. Taylor managed to sell our house on Orangefield drive within 3 weeks and gave us regular updates on potential buyers. Highly recommended.
5/5
GoogleVery professional and direct. The personnel are confident and helpful. I was unable to fault them or their methods.
Agent replied · 11 December 2024
Thank you very much for giving us 5 stars we are extremely appreciative of your positive comments.
5/5
GoogleVery helpful staff not a technical wizard with my phone had to rely on staff to help me made to feel comfortable and welcomed many thanks
Agent replied · 26 August 2024
Thank you for the review, the staff are delighted that they could help.
5/5
TrustpilotExceptional Team, Exceptional Service!
Having just sold our home with Donald Ross Residential we wanted to acknowledge what an exceptional service we received from the whole Team. The professionalism shown, communication and advice given far exceeded our expectations and we cannot thank the Team enough. We would highly recommend Donald Ross Residential and would confidently place our trust in them again for all our property matters.
Agent replied · 12 June 2024
Thank you Karen.
5/5
TrustpilotExpat returning to Scotland…
As an expat living abroad for the last 30 years, I had no idea what to do, or expect. My son viewed the property on our behalf, and I called Maureen McInnes with an offer. Within 20 minutes we had agreed a price with the seller. We used her recommended solicitors and completed all the initial requirements within a very short space of time with the help of Deanne Riley.Very impressed with their service, professionalism and friendliness. I wouldn't hesitate to recommend Donald Ross.
5/5
GoogleDonald Ross have been a joy to deal with. From Fraser's reassuring initial assessment through to Naomi's highly professional management of the viewings and rapid closing of the sale, the process has been straightforward and simple from the … More
5/5
GoogleI was was very impressed with the service I received from Donald Ross Residential Ayr, and in particular from Helen Hunter, in connection with the sale of my late Fathers property in Ayr. We live several hundred miles away and Donald Ross … More
5/5
TrustpilotGreat experience, very pleased
Claire and the team at Donald Ross Residential were so helpful and professional in discussions between us and the seller andassisted in our offer being accepted. The process was easy and stress free thanks to their experienced contribution. Enjoyable to deal with.
5/5
GoogleFiona at Donald Ross made the whole rental experience so straight forward from start to finish. Especially doing everything online and by email was so much easier and saved taking time out my work to go through paperwork in person. Great experience and customer service! Now enjoying my new home 😊 …
Agent replied · 13 June 2024
Thank you very much for the glowing report
5/5
Googleattentive & helpful staff, kept us informed at every step of the process! delighted with results!
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