Trusted Agent profile · Ayr
★★★★★
381 reviews across 3 platforms
11 Beresford Terrace, Ayr, KA7 2ER
Part of Donald Ross Residential - Irvine, see every office.
Donald Ross's office in Ayr, at 11 Beresford Terrace, is rated 4.6 out of 5 across 381 reviews on three platforms, including 100 Google reviews rated 4.1.
100
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
271
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Donald Ross Residential Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ayr.
Every review we hold for the Ayr office, from every platform, shown as written. First names only.
5/5
TrustpilotAn excellent team effort by everyone involved.
An excellent team effort by everyone involved . Bought and sold a house with Donald Ross, the whole process was easy from the first point of contact and everyone was so professional and helpful. The most impressive thing was that if you phoned the office no matter who you spoke to from the sales to the Manging Director they were all equally as helpful.Highly recommend using this estate agent.
5/5
TrustpilotClaire Rowallan goes above and beyond
I couldn’t recommend Claire Rowallan highly enough. Punctual and friendly, her communication is excellent and her customer service goes way beyond. An excellent asset to this firm. Highly recommend.
5/5
TrustpilotGreat service & company to deal with
We initially purchased from Donald Ross & after dealing with Maureen who was so helpful, knowledgeable & just a lovely person so we went with them to sell our property. Great service all round all members of staff very professional & nothing is ever a problem in helping you or answering any queries. Definitely recommended this company.
5/5
TrustpilotFirst time buyers
We are buyers and couldnt recommend donald ross enough. Claire was so friendly, and did everything she could to help us
4/5
TrustpilotLetting
I let my property through Donald Ross who find high quality tenants. Fiona and her team give a good customer service and I would recommend using Donald Ross.
5/5
TrustpilotWorth every penny
We recently sold and bought with Donald Ross, the whole process from initial valuation to closing date was excellent. The intenseness of the market current was incredibly well managed by the team at Donald Ross. They maintained frequent contact, updating and providing advice where necessary. Buying and selling home is always a stressful time however I am happy to highly recommend Donald Ross estate agents and wouldn’t sell again without them.
5/5
TrustpilotExcellent Experience
Recently sold my property with Donald Ross and couldn't recommend them highly enough. The team made the process straightforward and stress-free, owing to their excellent communication and service throughout while the price achieved was above my initial expectations.They were always on hand whenever I had a question and the fact they operate 7 days was really helpful, both for answering any questions but also for communicating with potential purchasers over the weekend.
5/5
TrustpilotNew to Uk housing market
New to Uk housing market . Found staff to be very helpful ,explaining the process . All went very smoothly with their advice .
1/5
GoogleVery disappointed with the whole thing
5/5
GoogleWonderful service from all staff at Donald Ross. 30+ viewers which DR took care of and house was sold in 8 days at closing for a fabulous price. Communication was great from start to finish and staff very friendly and polite. A relatively stress free experience. Can’t recommend enough.
5/5
TrustpilotFrom 1st contact
From 1st contact, the team at Donald Ross have been very helpful, friendly and informative irrespective of who I was conversing with. They have made the process in submitting an offer simple for us as it's been many years since doing so previously. I/we would highly recommend their attentiveness to potential buyers.
1/5
GoogleAfter 5 months of not selling selling house, they want a £500 cancelling fee for NOT selling your home, this is after already paying them hundreds of pounds in marketing fees. Then block your own property on Rightmove to stop you from switching to a different agent. They then re-list the property that you have purchased from them as a new listing trying to sell to someone else. NOT IMPRESSED WITH THIS COMPANY !!!!NegativeQuality, Professionalism, Value
5/5
TrustpilotExcellent
Excellent. James couldn't have been more professional and helpful. He allayed all our fears and was extremely patient when we initially got cold feet. His good advice i am sure meant we achieved the price we had hoped for. Many thanks
Thank you Jim, We will pass these kind words onto James and all the team.
1/5
GoogleWe have arranged to view the farmhouse, the person who was showing us a house was young and had no clue about the property, he actually asked us what price of the property is at and what the listing description says while the lady on the phone said we’d have a person who can answer any questions about it. The house was said to be newly refurbished but in realty it was all dump with signs of slugs slime all over carpets, mould and insects, there was even poison present on the floor which looked like it was for either the slugs or rats. The floor in the kitchen was damaged with holes in it, while the sofas in the leaving room were dirty, dump and with mouldy bags under the sofas pillows. The garaged was also mouldy, smelled very badly and was cluttered with dirty and dump brick o brack. We were yet still interested in the property due to location and were willing to refurbish the interior fully, the person was showing us the property was supposed to call us with an update but after a longer while we decided to give the agency a call to enquiry about and got told the property has been taken by someone and it’s now gone. We are very disappointed and offended that no one gave us a wee call as we would have been waiting forever. One star because i can`t give 0
1/5
GoogleI've been renting from Donald Ross for the first time and it will be my last. The way the treat people is very wrong and the way they handle this is out of order I'd recommend you try any other place it will be 10x better there was a viewing at the property we was renting we are okay for anyone to come in and have a look firstly they didn't let us know when they're coming but we was still okay secondly when the agent came in he barged in my daughter stays unwell he really banged on the door and the way he spoke was out of order since then my daughter is scared of the door being knocked and we're in and out of the hospital since that time she's had a lot of sezuires ive told the agency but they didn't seem to bother or care which is inhumanity they're was being very racist and judging by the skin colour.
5/5
TrustpilotDelighted with the customer service
Delighted with the customer service! Always there to answer any questions. Very professional and friendly. I would definitely recommend them, kept me up to date all through the process and nothing was too much trouble! Overall can't thank them enough.
Hi Jo, Thanks for the review of our service. You are most welcome!
5/5
TrustpilotWhat an amazing all round service.
I completed an online request to Donald Ross, within 5 minutes I had received a call. Within 30 minutes I'd arranged for a valuation of my mother's home and also agreed a viewing for an apartment. I've never experienced such a proactive approach to customer satisfaction, I work in the residential industry and such approach is extremely rare but amazingly refreshing. Would highly recommend them, Brian Pettigrew.
5/5
GoogleI've purchased two properties through Donald Ross last year and found them a pleasure to do business with . Efficient, listen to your needs and get on with the task in hand.
Thank you for the kind words Susan and hope to be of assistance again
5/5
TrustpilotHighly recommend
We sold both my husbands house and my own through Donald Ross. First class service from Gavin Urquhart, Maureen and Tracey. They made what is usually a very stressful experience a more pleasant one. We achieved excellent offers for both properties at closing date and within one week! Very professional and hard working ensuring the properties went to market very quickly. Now we are moving to pastures new.Thanks Donald Ross.
5/5
FacebookThank you to all at Donald Ross. Excellent communication, very professional from start to finish. Our home was sold in just over a week, no stress or worry. A team that go the extra mile, definitely brought viewers in and felt safe in their very proficient hands. We would definitely recommend and use again if we ever moved again. Have used other estate agents previously and no where as professional and friendly.
5/5
FacebookHad a great experience with Donald Ross from start to finish 😊 Kept us updated,through phone calls & emails. And our house sold in a week ! Great team! Keep up the great work 😍
5/5
GoogleI had a great experience from start to finnish. Staff where extremely well mannered, warm and professional. They kept me informed through every step of selling my home and sold it in a matter of weeks. I wouldn't hesitate to use them again.
Thanks Karen, always a pleasure.
5/5
GoogleExcellent service from the whole team at Donald Ross. They were very professional and kept us fully informed throughout the whole process of selling our house. Would highly recommend them.
Thank you Anne
5/5
TrustpilotI am very happy with donald ross…
I am very happy with donald ross and all the team they all done a very good and excellant job in selling my property and it was over so quick and a excellant job from start to finish one thing I can say explained what would happen and it went to clock/ work even the survey and the pictures thank/you all at donald ross excellant work david
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Tell us what you need and we'll put you in touch. Donald Ross Residential Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ayr.
