Donald Ross Estate Agents Ltd reviews in Kilmarnock

★★★★★ 5/5

Google

We recently sold a residential property in Fenwick with Donald Ross and were extremely impressed with the service, friendliness, marketing quality and professionalism from Callum, Rachel and the team. They were extremely sensitive in handling the sale and everything felt very efficient - no demand was too much and no question was too silly to ask - with the property successfully sold in under two weeks. The listing itself was of a really high quality with fantastic photographs which led to a very high viewing request rate! Viewings were accommodated 7 days a week and we received feedback and follow up comms throughout. Big shout in particular to Callum who was very kind and patient, as well as Rachel who is a fantastic communicator. 5-star service!

Liv · 11 July 2026

★★★★★ 5/5

Google

We have just sold our house with Donald Ross and would highly recommend this fantastic team of professionals. A special mention to Rachel who was our point of contact always kept us up to date at every point with her courteous manner. Callum who visited our house to carry out the valuation was extremely knowledgeable and well prepared explaining the process going forward and Phil who showcased the property with his excellent photographs.

William · 11 April 2026

★★★★★ 5/5

Google

From the 1st visit to our property from Callum Gott to daily updates from Andrew Rae the service I received was 1st class. Both Andrew and Callum were friendly, kind and helpful. Andrew called me daily with updates and supported me every step of the way. Any time I called the staff answering calls were very pleasant and helpful. My property sold very quickly and everything was organised in a professional manner. I have dealt with D Ross several times in the past and have always been very happy with the service received both in lettings and sales.

Jane · 11 February 2026

★★★★★ 5/5

Google

A huge thank you to all at Donald Ross, this is the 2nd house we have sold in a couple of months firstly my Mums then ours the other day. Outstanding service and help throughout sales special thanks to Callum and Rachel, so professional, trustworthy and helpful, always keeping in touch and advising and very quick sales for both propertys, so glad we choose Donald Ross, thank you again and we highly recommend.

Deborah · 11 February 2026

★★★★★ 5/5

Trustpilot

Outstanding Service

Have used Donald Ross three times over twenty years moving around South Ayrshire. We’ve gone from a family of 6 to 4 with our two eldest having recently flown the nest. Found our “forever home” now and genuinely cannot recommend the team here highly enough. Special mention to Jacqueline who always goes above and beyond to make the process run smoothly. Five Stars from this family ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

SUZIE · 7 October 2026

★★★★★ 5/5

Google

Donald Ross have been a pleasure to deal with. From start to finish they have been highly professional and we have been reassured every step of the sale. From Callum being easy to talk to and trustworthy, building a good professional relationship at the initial assessment/review of property, to Rachel smoothly managing the viewings and the closing of the sale, the process has been straightforward and simple from the start. Communication from the Donald Ross has been outstanding - we were kept up to date with every step moving forward, and the staff have been exceptional, been very approachable, responsive and helpful. Very positive experience with the whole team, and a special thanks to Callum and Rachel for all your hard work on selling our property.

Charlene · 22 November 2025

★★★★★ 5/5

Google

My wife Susan and I really enjoyed working with Adam Reid and Team at Donald Ross Estate Agents, Kilmarnock during a prolonged search for property during our recent relocation from Northumberland, North East of England. Unfamiliar with the Scottish home purchase system which is very different from the other side of the border. After numerous bids and counter bids we eventually made it across the border at the begining of October to be near grandchildren and to enjoy the west coast sunsets. Thank you Adam and Team Donald Ross, Kilmarnock.

Chris · 11 October 2025

★★★★★ 5/5

Google

A first class professional service provided by Donald Ross Residential. Callum, Helen and Rachel kept us all informed and up-to-date at every stage of the process. The communication was clear at all times making it seamless at every stage of the sale, and continue to maintain this contact. Thank you.

David · 11 June 2026

★★★★★ 5/5

Google

The team at Donald Ross (Kilmarnock branch) have been absolutely outstanding with selling my property. From the very first initial visit right through to the sale, all of the team were exceptional, professional, approachable, genuinely caring and could not have been more helpful. I’d like to give a special thanks to Callum and Rachel.

Lauren · 11 May 2026

★★★★★ 5/5

Google

Donald Ross have been fantastic from the beginning of being in contact with Callum coming to my home and explaining how everything will work, valuation, photographs and home report. This was a very emotional time for me but he was extremely understanding of my situation especially having to deal with things from another country. Naomi was also great with the marketing of my property and also kept in touch regularly with updates and giving advice on what she thought my next steps should be. I am very happy with how things have turned out and would highly recommend them.

Diane · 24 September 2025

★★★★★ 5/5

Google

From the first meeting with Callum we knew we had chosen the Best Estate Agent. Professional service from start to finish. Adam was kind enough to do the viewings for us which helped my elderly Mum and took any pressure off. We were blown away with a very quick closing date and an exceptional offer. Thank you guys so much for your wonderful service. We would highly recommend Donald Ross.

Gill · 11 October 2025

★★★★★ 1/5

Trustpilot

Not a great experience

Not a great experience. Communication is extremely poor. If I'm honest, it's absolute non existent. You've to call persistently hoping you don't get the answerphone during business hours. In addition, they're full of crap. Lie about things for their own end. Really not impressed. I thought Corum were bad..Perhaps this is not a true reflection of all their branches.

Poppy · 18 June 2026

★★★★★ 5/5

Google

Communication was clear throughout, and Andrew Rae made the whole process feel straightforward and well-managed. I’d highly recommend him and the team to anyone looking for a thoughtful and reliable estate agent.

Lynn · 11 May 2026

★★★★★ 5/5

Google

Smooth and professional experience....Rachel kept me in the loop at all times whilst selling a property and was very helpful...Wouldn't hesitate to recommend this company......

Alan · 11 June 2026

★★★★★ 5/5

Google

We appointed Callum Gott/Donald Ross following a "beauty parade" of 3 Estate Agents. This was a sensitive sale for us involving the family home of almost 50 years. As we were selling the home remotely, good communication was key. The appointment of the "right Agent" was essential. We were impressed with Callum's professionalism together with the quality and level of his communication. We were delighted with the outcome. We were delighted with the outcome and our confidence in appointing Callum was justified. Appreciated!

Ron · 11 October 2024

★★★★★ 5/5

Google

❤️✨️🏡 Couldn't thank Callum, Adam and the team at donald ross for all the help support and trust in making our home stand out from the crowd for selling and helping get the best out come for myself and partner. We have had a great experience with them and wouldn't use anyone else! Fantastic from start to finish. Very professional, friendly and always there if you have any questions or worries. Please don't hesitate to use Donald ross for selling your home! 😄

KT · 11 October 2024

★★★★★ 5/5

Google

Outstanding customer service throughout the full transaction. Callum Gott came to view my property and talked me through all the stages involved in putting my house on the market. The pictures of my house were amazing, the drone footage and also the full description! Due to all of this and their advertising tactics I believe this is why I received an incredible amount of interest in my property and also achieved well over home report. I can’t thank the full team enough for their efforts in getting me an amazing price for my property and also having it sold in less than 3 days of going live on their website & Rightmove. Special thanks to Callum who was always there to answer my calls and kept me up to date with absolutely everything including viewings and the feedback from them. Thanks again Donald Ross!

Mike · 11 October 2024

★★★★★ 5/5

Trustpilot

Would highly recommend Donald Ross

Would highly recommend Donald Ross. They kept us informed every step of the way during the selling process. Rachel was our point of contact and we found her to be knowledgeable, efficient and courteous. Callum too, was very informative and his advice proved to be very helpful. Donald Ross was also the agent for the property we were buying and again we found the process to be very straightforward. Selling fees are competitive too

John · 12 December 2025

★★★★★ 5/5

Google

The experience from Ross was an absolutely exceptional one They absorbed any stress of the process of selling and looked after every detail with marvellous professionalism Having bought and sold a number of properties over more than four decades this was by far the best experience and example of consummate professionalism

John · 11 September 2026

★★★★★ 5/5

Google

Sold my flat with Donald Ross. Seamless process from start to finish, big thanks to Callum and Rachel, who were amazing from the very beginning. Their communication was amazing, kept us up to date with everything. Really recommend Donald Ross to sell your property

Emma · 24 September 2025

★★★★★ 5/5

Google

Outstanding customer service throughout the full transaction. Callum Gott came to view my property and talked me through all the stages involved in putting my house on the market. The pictures of my house were amazing, the drone footage and also the full description! Due to all of this and their advertising tactics I believe this is why I received an incredible amount of interest in my property and also achieved well over home report. I can’t thank the full team enough for their efforts in getting me an amazing price for my property and also having it sold in less than 3 days of going live on their website & Rightmove. Special thanks to Callum who was always there to answer my calls and kept me up to date with absolutely everything including viewings and the feedback from them. Thanks again Donald Ross!

Michael · 26 May 2024

★★★★★ 5/5

Google

Callum was a fantastic estate agent to us. He was so friendly , approachable, punctual and gave great advice and support along the way. Thanks so much Callum, we'll definitely recommend you to others

Danni · 18 December 2025

★★★★★ 5/5

Google

Communication throughout the entire process was excellent from the DR team. Big thanks to Callum, Will, Adam and Naomi for always keeping us in the loop and giving advice where appropriate. Would highly recommend DR after recently selling our house.

Chris · 11 October 2025

★★★★★ 5/5

Google

We sold our property with Donald Ross last month and can't thank Naomi and the team for everything they have done. Communication was excellent and also the arrangements for the viewings. Our buyer also decided to sell with them which made the process so much easier. I would highly recommend Donald Ross for selling your property.

Ashleigh · 9 March 2025