Every review we hold for the Riverway office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHaving dealt with Bond previously we were very impressed by their service and attention to helping us out at any time. Jamie was a good contact and always willing to help. We had our house on the market and arranged for an open day event. This was very successful as we sold shortly after. The process has now very near completion and happy that we chose Bond as our sellling agent.
Martin · 9 July 2026
Agent replied · 9 August 2026
Dear Martin,
Thank you so much for your wonderful review and for choosing Bond Residential once again. It means a great deal to us that you returned to us, and we're delighted to hear that our service continued to meet your expectations.
We're especially pleased that the open day proved so successful and helped secure a sale so quickly. Jamie will be delighted to hear your kind comments, and we're glad he was able to provide the support and guidance you needed throughout the process.
Thank you again for your trust and recommendation. We wish you all the very best as you complete your move, and we hope to be of assistance again in the future.
★★★★★ 5/5
GoogleI was delighted that the response to my initial enquiry was not from a brash inexperienced commission hungry salesman delivering over inflated and unfounded valuations with spurious claims over recent sales achievements.
Bonds is far from being brash but neither is it a dinosaur having very modern up to date systems, communications and marketing techniques combined with a strong back bone of mature, very experienced professionals who are realistic and pragmatic, totally aware and in tune with the market in which they operate
A full assessment of the potential sales price was done prior to
our initial meeting based on comparatives, location, property attributes etc followed by a open and educated consultation before the marketing price was jointly agreed
All the administration, viewing etc was very smooth without fault.
When it came to detailed negotiations with potential purchasers the skill and experience of the firm became fully apparent resulting in a successful sale
I am very happy to fully endorse them
David · 9 March 2026
Agent replied · 9 August 2026
Dear David,
Thank you for such a thoughtful and detailed review. We truly appreciate the time you’ve taken to share your experience.
We’re especially pleased that our approach, realistic valuations, clear market insight and professional advice, stood out to you. Providing honest guidance, supported by thorough research and meaningful consultation, is something we take great pride in.
It’s also wonderful to hear that the process, from marketing and viewings through to negotiation and completion, was handled smoothly and effectively. Achieving the right result requires both strategy and experience, and we’re delighted that this was reflected in your sale.
Thank you again for your endorsement and for placing your trust in us, it was a pleasure working with you.
★★★★★ 5/5
GoogleFrom the initial home visit for valuation to the day of completion I cannot fault the work done by or the support given by the whole team at Bond. They responded quickly to all communications and were able to achieve a price for my property higher than I’d expected. Marketing was great and my property sold on the first weekend of viewing. The after sales team kept in communication throughout, providing updates frequently. A special shout out to Byron who helped make this whole process as stress free as possible.
Suzanne · 9 February 2026
Agent replied · 9 August 2026
Hi Suzanne,
Thank you so much for writing this lovely review. The team and especially Byron were delighted to read your comments and we are all really grateful for the 5 star rating.
Many thanks
Directors of Bond Residential
★★★★★ 5/5
GoogleWe wouldn’t hesitate to recommend Bond for helping sell your home. Professional service throughout from everyone we dealt with. Mostly this was with Byron and we were impressed from the first meeting which he’d clearly prepared for. Being our first time selling too we had a few questions & found him to be very knowledgable. Thank you from us.
Laura · 9 July 2026
Agent replied · 9 August 2026
Thank you so much for your wonderful review and recommendation. We’re delighted to hear that you were so pleased with the service you received throughout the sale of your home.
It’s especially rewarding to know that, as first-time sellers, you felt supported and well informed throughout the process. Byron will be thrilled to hear your kind comments. We take great pride in preparing thoroughly, providing expert advice and ensuring our clients feel confident at every stage of their move.
Thank you again for placing your trust in Bond Residential. It was a pleasure helping you with your sale, and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotOutstanding Service
Have used Donald Ross three times over twenty years moving around South Ayrshire. We’ve gone from a family of 6 to 4 with our two eldest having recently flown the nest.
Found our “forever home” now and genuinely cannot recommend the team here highly enough. Special mention to Jacqueline who always goes above and beyond to make the process run smoothly.
Five Stars from this family
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
SUZIE · 7 October 2026
★★★★★ 5/5
GoogleI would highly recommend using Donald Ross.
Tracey Oakley was extremely knowledgeable with the process of selling.
As it was my parent home I was selling I found it extremely emotional but Tracey showed me empathy throughout.
Within a day of the house being on the market I had 3 viewers which Tracey kindly showed them around.
Within a week the house was sold.
From start to finish it took around 6 weeks with no hitches at all.
I definitely chose the right estate agency.
Jackie · 16 September 2025
Agent replied · 16 January 2026
Thank you so much for your kind words and for taking the time to leave your review. We’re delighted to hear that Tracey was able to support you so well throughout what can be an emotional process. Her knowledge, empathy and dedication are qualities we value highly, and we’re pleased this helped make the sale as smooth as possible for you.
★★★★★ 5/5
GoogleI've received the most professional caring responsive service from Bonds and I would easily recommend them to my friends and family. As this was my first experience of buying and selling they explained everything to me clearly and I was never left in the dark wondering what was happening. A special thanks to Matt and Alistair. 👍👍👍 …
Jo · 9 March 2026
Agent replied · 9 August 2026
Hi Jo,
Thank you so much for your lovely review. We’re especially pleased to hear that, as your first experience of buying and selling, you felt fully informed and supported throughout. Clear communication is so important to us, and it’s great to know you were never left wondering what was happening.
Matt and Alistair will be delighted to hear your kind words. Thank you again for your recommendation, it truly means a lot to the whole team.
We’d be very happy to help you again in the future.
★★★★★ 5/5
GoogleI would highly recommend Donald Ross. They kept me informed every step of the way during the purchase of my property. Andrew was my main point of contact and I found him to be knowledgeable and efficient with any questions I had throughout the process. Nothing was a problem. Thanks again to Donald Ross
Nicola · 23 February 2026
Agent replied · 24 March 2026
Thank you very much for taking the time to leave such a kind review. We’re delighted to hear that you had a positive experience. Andrew will be especially pleased to know his knowledge and efficiency made the process smooth and stress-free for you. On behalf of the whole team at Donald Ross, thank you for your recommendation and we wish you all the best in your new property.
★★★★★ 5/5
GoogleAs buyers, who enquired about a property advertised with Bonds, I couldn't have asked for a better experience. From the first phone call to enquire about the property through to now, as we're nearing completion, the team has been fantastic every step of the way.
They have kept us informed throughout the entire process, and have done everything they could to help. They have made what can be a stressful process so much easier.
I couldn't recommend them enough. Thank you to everyone at Bonds for all your hard work!
Sadie · 9 July 2026
Agent replied · 9 August 2026
Hi Sadie,
Thank you so much for your wonderful review. We’re delighted to hear that your experience with us has been such a positive one from your very first enquiry through to the final stages of your purchase.
Buying a home can be a stressful process, so it’s fantastic to know that our team’s communication, support and proactive approach helped make the journey much easier. Providing regular updates and being on hand to help every step of the way is exactly the service we strive to deliver.
Thank you again for your recommendation and your kind words. We truly appreciate your support and wish you every happiness in your new home.
★★★★★ 5/5
GoogleStela was extremely beneficial in helping us secure our new property. The communication between herself and us was very useful . Would highly recommend great professional service
Reece · 9 July 2026
Agent replied · 9 August 2026
Hi Reece,
Thank you so much for your kind review.
We’re delighted to hear that Stela was able to help you secure your new property and that her communication made the process straightforward and reassuring.
Your recommendation means a great deal to us, and Stela will be delighted to hear your lovely feedback.
We wish you every happiness in your new home and thank you for choosing Bond Residential.
★★★★★ 1/5
TrustpilotNot a great experience
Not a great experience. Communication is extremely poor. If I'm honest, it's absolute non existent. You've to call persistently hoping you don't get the answerphone during business hours. In addition, they're full of crap. Lie about things for their own end. Really not impressed. I thought Corum were bad..Perhaps this is not a true reflection of all their branches.
Ard · 18 June 2026
★★★★★ 1/5
TrustpilotNot a great experience
Not a great experience. Communication is extremely poor. If I'm honest, it's absolute non existent. You've to call persistently hoping you don't get the answerphone during business hours. In addition, they're full of crap. Lie about things for their own end. Really not impressed. I thought Corum were bad..Perhaps this is not a true reflection of all their branches.
Poppy · 18 June 2026
★★★★★ 5/5
GoogleWe received a highly professional service from start to finish throughout our three-year contract. A special thank you to Michelle and Stela, who were always efficient, helpful, and kind.
Miguel · 9 May 2026
Agent replied · 9 August 2026
Thank you so much for your kind review. We’re delighted to hear that you received a highly professional service throughout your time with us.
Stela will be especially pleased to hear your lovely feedback, efficiency, support and kindness are exactly what we strive to deliver.
We truly appreciate your support and wish you all the very best for the future.
★★★★★ 5/5
GoogleI’ve been really impressed with how professional Lee and his team have been throughout the entire process. It’s genuinely refreshing to deal with an estate agent who is honest, communicative, and clearly cares about their clients. The experience was smooth from start to finish, and I wouldn’t hesitate to work with them again in the future.
Highly recommended!
Luke · 9 August 2025
Agent replied · 9 August 2026
Hi Luke,
Just wanted to say a HUGE thanks for taking the time to write your 1st google review about us and your experience. We are delighted to hear that you felt we break the stereotype for estate agents.
It means so much to all of the team and validates the hard work and commitment they all put in. We look forward to working with you again in the future.
Many thanks
Lee and the team at Chelmsford
★★★★★ 5/5
GoogleWe had excellent professional service from start to finish with the team at Bond . Graham , Alistair and Lee were a very friendly team . Good communication all the way through . Would definitely recommend . Thankyou
Julie · 9 February 2026
Agent replied · 9 August 2026
Hi Julie,
Many thanks for posting this wonderful review and for the 5 star rating.
We have passed on your comments to all of the team and they were really appreciated by everyone.
Kind Regards
Bond Residential
★★★★★ 5/5
GoogleExtremely efficient and friendly. We were kept informed every step of the way which made the whole experience very easy and stress free. Excellent service. Andrew was particularly helpful. Nothing was too much trouble.
Karen · 23 February 2026
Agent replied · 16 January 2026
Thank you Karen for taking time to leave your review. It was a pleasure being part of your journey. We wish you all the best in your next chapter.
★★★★★ 5/5
TrustpilotWould highly recommend Donald Ross
Would highly recommend Donald Ross. They kept us informed every step of the way during the selling process. Rachel was our point of contact and we found her to be knowledgeable, efficient and courteous. Callum too, was very informative and his advice proved to be very helpful.
Donald Ross was also the agent for the property we were buying and again we found the process to be very straightforward. Selling fees are competitive too
John · 12 December 2025
★★★★★ 5/5
GoogleFantastic service from the whole team at Bond especially Lee and Stella. I have moved my properties over to Bond and I will be using them for everything moving forward. Thank you so much for such great service
Jamie · 9 January 2026
Agent replied · 9 August 2026
Hi Jamie,
Many thanks for your kind words and 5 star rating which have been shared with Stela and are appreciated by all of the team.
Kind Regards
The Directors and staff
★★★★★ 1/5
GoogleI had a 2 year lease of a property in Danbury via bond. 8 weeks after notifying them of my intention to end the tenancy and 2 weeks after vacating I am still awaiting my deposit back. I sensed this would be an issue before moving out and spoke to Steve who absolutely assured me that fair wear and tear would be exactly that - the kind of items you might expect to occur over the course of two years. The landlords only costs in those 2 years were to replace the condemned dishwasher and a leaking tap. Yet now bond are working in favour of the landlord to ensure I don’t get my full deposit back, citing things like a hand mark on the ceiling in the lounge, “dust” (I had been out of the property for 2 weeks prior to the inventory inspection) and furniture marks in the carpet (yes after 2 years sofas leave footmarks!). They present a good professional game but ultimately these people are no different to the average estate agency / Lettings agency - looking to rip off tenants, refusing to be reasonable, failing to show any kind of human instinct, instead hiding behind the small print. I got one email from Steve saying “I will not discuss this matter” despite it being a perfectly reasonable request for discussion. We did discuss in the end but unfortunately for me he adopted full on charm mode and duped me into thinking maybe they won’t actually try and fleece me for my deposit. But now they have. I’m still waiting to hear from them. Attached are pictures of the house in the mint condition I left it. Carpets professionally cleaned (Doug Holliday I will give you 5 stars mate), cleaned top to bottom, garden immaculate. But no, it’s not good enough. These people need to be held to account and tenants should have more rights, for example a pre-vacating inspection to identify issues that must be put right before you get deposit back. But with Bond it’s “no - once we have inspected you leave and we get our contractors in at your cost”. They they move new tenants in without actually doing the clean or any of the work. Daylight robbery. I would be very careful trusting Bond. Very careful.
Andrew · 9 August 2024
Agent replied · 9 August 2026
Dear Mr Fowler,
Our Lettings Manager has explained to you at length and in great detail the end of tenancy process. One of our Directors has also done the same and we put in place measures for an inspection to be carried out prior to the end of your tenancy so that you would have the opportunity before your tenancy ended to rectify anything that arose from the final inspection which again is carried out by an independent party and not a member of our staff.
You subsequently chose to cancel the arrangements we had put in place especially for you which meant the final inspection could not take place until after your tenancy ended. We had explained to you at great length that once your notice period and tenancy ended that legally we were not allowed to give you access to the property and you would not have the ability to rectify matters identified.
We have dealt with 100’s of tenants for over a decade now and have received no other complaints about the process or retention of deposit funds which as we have explained is also dealt with by an independent body. As an agent we cannot just choose to retain a tenants deposit without reasonable cause.
We will continue to discuss this matter with you directly as we have been already today.
★★★★★ 5/5
GoogleI worked with Stela when I was helping a Ukrainian refugee family secure a property. She was professional, kind, helpful and organized - everything you want in an agent. The cherry on the top was that she could speak in my client's native language making them feel comfortable and more comfortable with what can be a stressful process. I highly recommend going to Stela if you are looking to put your property on the private renting market, or looking to rent. Laura
Laura · 9 August 2024
Agent replied · 9 August 2026
Hi Laura,
Many thanks for taking the time to share and post this review of your recent dealings with Stela.
We have passed on your comments and are very grateful for the 5 star rating.
Many thanks
★★★★★ 5/5
GoogleI recently had the pleasure of working with Melvin Tuttlebee as the liaison between the buyer and I during the purchase of my property, and I am thrilled to share my outstanding experience.
Melvin exemplified the qualities that make an estate agent truly exceptional:
Communication: Right from the start, Melvin established a warm and friendly atmosphere, setting the structure of communication throughout the process. He was approachable throughout and made a stressful process more tolerable and less daunting.
Dedication: Melvin displayed a commitment to ensuring the success of the transaction. He was dedicated in consistently putting effort to chase the solicitors on both ends, week after week liaising with all parties involved to smooth over any bumps along the road.
Problem-solving skills: Whatever challenges arose along the way, Melvin approached them with a can-do attitude and a knack for finding effective solutions that benefited both the seller and me. His proactive approach significantly contributed to a smoother process.
What could have potentially been a sale that fell through, Melvin made positive and nearly seamless. The instances that I had of communicating with other Bond agents were pleasant and effective, too. I am grateful to all of them for their outstanding work and sincerely recommend them to anyone.
Elena · 9 August 2024
Agent replied · 9 August 2026
Dear Elena,
Many thanks for taking the time to post this wonderfully detailed review and for the 5 star rating. We really appreciate your very kind words and recommendation.
★★★★★ 5/5
GoogleFantastic service, bought and sold via DR. House sold for great price within 10 days. Tracey and Rachel were really helpful. Love our new home :-)
Suzanne · 1 April 2026
Agent replied · 22 April 2026
Thank you very much for your review we wish you all the very best in your lovely new home.
★★★★★ 5/5
GoogleExcellent service all round. Really attentive and kept us up to date constantly throughout our sale. Could not recommend more highly. A massive thank you to Matthew Rampersad for such amazing service
Dave · 9 February 2026
Agent replied · 9 August 2026
Hi Dave,
Thank you so much for taking the time to leave such a kind review. We’re delighted to hear that you experienced excellent service and felt well informed throughout your sale.
Matthew will be especially pleased to receive your praise, he takes great pride in providing attentive and reliable support.
Your recommendation truly means a lot to us, and we wish you all the very best moving forward.
★★★★★ 5/5
GoogleStella was absolutely amazing - she was extremely professional & kept up up to date throughout the whole process, totally recommend Bonds Residential
Fiona · 9 April 2026
Agent replied · 9 August 2026
Thank you so much for your kind review.
We’re delighted to hear that Stela provided such an amazing service and kept you fully up to date throughout the process.
Your feedback on her professionalism will mean a great deal to her. We truly appreciate your recommendation and your support.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
