Trusted Agent profile
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★★★★★
840 reviews across 4 offices and 3 platforms
Donald Ross Residential has four offices, in Riverway, Kilmarnock, Irvine and Ayr. Together they have 840 reviews on three platforms, rated 4.7 out of 5 overall.
403
Reviews on Google
All 4 offices
120
Reviews on Facebook
Business-wide
317
Reviews on Trustpilot
Business-wide
Donald Ross Residential's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotGood communication and service
Very quick response to my enquiry for viewing. Very friendly staff, dealt with everything efficiently. My daughter viewed the house for me while I had the opportunity to see everything per video. Thank you very much Alexa
5/5
TrustpilotExcellent service
Excellent service. Knowledgeable staff. Kept us up to date at all times and helped so much in our remote selling of our house.
4/5
TrustpilotGreat service
From start to finish, the staff have been very helpful. They have carefully described the property and showed it to buyers. We were successful in selling our home quickly.
5/5
TrustpilotQuality and professionalism
So far so good. professional, good value and acheived a sale in 6 days ! well done Jen, Gavin, Maureen and Tracy... reliable and sufficiently humble to care about sellers and buyers whatever the situation
5/5
TrustpilotFabulous service
Fabulous service! We decided to choose Donald Ross as reviewing various properties on the internet, theirs stood out and this combined with local knowledge and reputation made the decision easy. Tracey explained what services they offered and also covered the majority of my viewings (and there were quite a few) plus the team in their Irvine and Ayr offices were always on hand to help. After explaining some initial concerns on marketing in general, they reassured me that I was in expert hands and they certainly delivered that. Within a week we went to closing with multiple offers. Cannot thank them enough and would recommend thoroughly.
5/5
TrustpilotFabulous service
Fabulous service! We decided to choose Donald Ross as reviewing various properties on the internet, theirs stood out and this combined with local knowledge and reputation made the decision easy. Tracey explained what services they offered and also covered the majority of my viewings (and there were quite a few) plus the team in their Irvine and Ayr offices were always on hand to help. After explaining some initial concerns on marketing in general, they reassured me that I was in expert hands and they certainly delivered that. Within a week we went to closing with multiple offers. Cannot thank them enough and would recommend thoroughly.
4/5
TrustpilotWe were very pleased with the service…
We were very pleased with the service we received, the staff were very helpful and resulted in a quick sale of our property
5/5
TrustpilotWe needed quick result
We needed a quick turnaround on our property to be in a position to bid for another house. Their Property Advisor visited on a Friday. House marketed and sold in under two weeks. The staff were extremely professional and helpful. The marketing material was excellent with very accurate descriptions and quality photographs. The demographic of the viewers reached was impressive. Buyers were Canadian. I would highly recommend Donald Ross. First class in every way. Thank you
5/5
TrustpilotHappy with a professional service.
Donald ross are not necessarily the cheapest estate agents around in todays competitive market , however they provide a good service all the staff are very professional , fraser really knows the market and will get you the best price possible , I recommended them to my friend who was also very happy with the service provided , highly recommended .
5/5
TrustpilotThank you to Taylor and Maureen for all…
Thank you to Taylor and Maureen for all their help with supporting us to purchase our new house in Scotland! Fantastic service from arranging the viewing, seeing the house and notifying us of the acceptance of our offer!
5/5
TrustpilotMany thanks Donald Ross
Donald Ross we're very helpful right through the process of the sale of our house, they were extremely knowledgeable & helpful at every step,Tracey was particularly helpful & friendly.Would definitely recommend them.
5/5
TrustpilotMany thanks Donald Ross
Donald Ross we're very helpful right through the process of the sale of our house, they were extremely knowledgeable & helpful at every step,Tracey was particularly helpful & friendly.Would definitely recommend them.
5/5
TrustpilotAbsolutely first class service from…
Absolutely first class service from everyone at Donald Ross. I recently viewed a property and put an offer in. I was phoned daily with updates and I purchased the property within a week of viewing it. The complete experience was faultless and I would highly recommend Donald Ross.
5/5
TrustpilotUnlike the Tories Donald Ross delivered…
Unlike the Tories Donald Ross delivered on their promises.
5/5
Trustpilot100% Positive
My experience with Donald Ross was 100% positive in all aspects of the house selling process. From the start I was supported through the stages to a successful outcome.
5/5
TrustpilotDonald Ross at Ayr
Donald Ross at Ayr were excellent in our dealings with them during the sale of our property. They kept us updated through all the processes and negotiated an excellent price on our behalf. Delighted and recommended to others.
5/5
TrustpilotDonald Ross Estate Agents are very…
Donald Ross Estate Agents are very helpful and exceeded my expectations with the delivery of service provided. The property Broucher was to a very high standard which will be very useful to all new clients wishing to buy a property. I would not hesitate to pass on their details to friends wishing to buy or sell.
5/5
TrustpilotExcellent help and advice with our…
Excellent help and advice with our purchase. Everyone so pleasant and knowledgeable.Thank you,Mob.👏
5/5
TrustpilotExcellent help and advice with our…
Excellent help and advice with our purchase. Everyone so pleasant and knowledgeable. Thank you, Mob.👏
4/5
TrustpilotKnowledgeable of local market and very accurate idea of valuation where other estate agents were ten of thousands of pounds out.
Decided on Donald Ross after meeting with a few estate agents. Gavin Urquhart is a great first point of contact and is very knowledgeable about the valuation of your property and understands the local market. Few estate agents were tens of thousands out price wise from the final valuation by the surveyor. We did have a few revisions of the property schedule due to spelling mistakes and incomplete sentences but these were rectified as was the omission of a cupboard in the floorplan. We carried out the viewings. We were contacted via emails with appointment days and times and by phone when the Offer was received. Pleasant helpful staff. Would use them again and recommend them too.
5/5
TrustpilotVery good all round.
Purchased a property being offered for sale by this company. Phones was always answered promptly by pleasant and efficient staff who were very helpful. Good communication with quick responses.
5/5
GoogleRating only, no written review.
1/5
GoogleStill waiting on our market appraisel
Hello Lesley Please elaborate on your review so we can conduct an inquiry into this.
3/5
GoogleWebsite search very hard to use as you can't exclude properties already sold
Hi Graeme, could you explain a little more what is was about the website you have found very hard?
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Donald Ross Residential and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Send Donald Ross Residential a message.
Riverway has the most, with 548 reviews rated 4.7 out of 5, followed by Kilmarnock with 455.
The four Donald Ross Residential offices, by town:
Yes. At EA Masters 2022 its branches won 1 Gold award.
