Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleStela was extremely beneficial in helping us secure our new property. The communication between herself and us was very useful . Would highly recommend great professional service
Reece · 9 July 2026 · Donald Ross Residential - Irvine Riverway
Agent replied · 9 August 2026
Hi Reece,
Thank you so much for your kind review.
We’re delighted to hear that Stela was able to help you secure your new property and that her communication made the process straightforward and reassuring.
Your recommendation means a great deal to us, and Stela will be delighted to hear your lovely feedback.
We wish you every happiness in your new home and thank you for choosing Bond Residential.
★★★★★ 5/5
GoogleI’ve had a great experience using Bond to market my house, find tenants and manage tenants. They are extremely professional and always on hand to help. Stela in particular has been super. Would recommend.
Katy · 9 July 2026 · Donald Ross Residential - Irvine Riverway
Agent replied · 9 August 2026
Hi Katy,
Thank you so much for your kind review. We’re delighted to hear that you've had such a positive experience with our lettings team, from marketing your property and finding tenants through to ongoing management.
Stela will be especially pleased to hear your lovely feedback. Providing a professional, responsive service and being on hand to support our landlords is something we pride ourselves on, so it’s wonderful to know this has been your experience.
Thank you again for your recommendation and for choosing Bond Residential. We look forward to continuing to work with you.
★★★★★ 5/5
GoogleWe have used Bonds for a number of years and would highly recommend letting a property through them. They offer an excellent service and we are kept fully informed at all times. Communication is quick, clear, precise and is always professional.
Rachel · 9 July 2026 · Donald Ross Residential - Irvine Riverway
Agent replied · 9 August 2026
Hi Rachel,
Thank you so much for your wonderful review and for your continued trust in Bond Residential over the years. Your loyalty means a great deal to us.
We're delighted to hear that you've been consistently pleased with our lettings service and that our communication has been clear, prompt and professional throughout. Keeping our landlords fully informed and providing a high level of service is something we take great pride in.
Thank you again for your recommendation and for choosing Bond Residential. We look forward to continuing to work with you for many years to come.
★★★★★ 5/5
GoogleHaving dealt with Bond previously we were very impressed by their service and attention to helping us out at any time. Jamie was a good contact and always willing to help. We had our house on the market and arranged for an open day event. This was very successful as we sold shortly after. The process has now very near completion and happy that we chose Bond as our sellling agent.
Martin · 9 July 2026 · Donald Ross Residential - Irvine Riverway
Agent replied · 9 August 2026
Dear Martin,
Thank you so much for your wonderful review and for choosing Bond Residential once again. It means a great deal to us that you returned to us, and we're delighted to hear that our service continued to meet your expectations.
We're especially pleased that the open day proved so successful and helped secure a sale so quickly. Jamie will be delighted to hear your kind comments, and we're glad he was able to provide the support and guidance you needed throughout the process.
Thank you again for your trust and recommendation. We wish you all the very best as you complete your move, and we hope to be of assistance again in the future.
★★★★★ 1/5
GoogleHave a sign on the door which says no junk mail, no leaflets, no flyers, etc etc, get this company’s marketing rubbish through my letterbox - if you can’t read a basic sign then I shudder to think about legal paperwork selling a house. Would never engage with.
Matt · 9 July 2026 · Donald Ross Residential - Irvine Riverway
★★★★★ 5/5
GoogleAs buyers, who enquired about a property advertised with Bonds, I couldn't have asked for a better experience. From the first phone call to enquire about the property through to now, as we're nearing completion, the team has been fantastic every step of the way.
They have kept us informed throughout the entire process, and have done everything they could to help. They have made what can be a stressful process so much easier.
I couldn't recommend them enough. Thank you to everyone at Bonds for all your hard work!
Sadie · 9 July 2026 · Donald Ross Residential - Irvine Riverway
Agent replied · 9 August 2026
Hi Sadie,
Thank you so much for your wonderful review. We’re delighted to hear that your experience with us has been such a positive one from your very first enquiry through to the final stages of your purchase.
Buying a home can be a stressful process, so it’s fantastic to know that our team’s communication, support and proactive approach helped make the journey much easier. Providing regular updates and being on hand to help every step of the way is exactly the service we strive to deliver.
Thank you again for your recommendation and your kind words. We truly appreciate your support and wish you every happiness in your new home.
★★★★★ 5/5
GoogleVery helpful, always providing direct and consistent updates. Made the process smooth and simple as a first time buyer.
Lauren · 9 July 2026 · Donald Ross Residential - Irvine Riverway
Agent replied · 9 August 2026
Hi Lauren & Ben,
Thank you so much for your kind review. We’re delighted to hear that you found our team helpful and that our communication helped make your first home-buying experience smooth and straightforward.
Buying your first home is a significant milestone, and we’re so pleased we could support you every step of the way.
Thank you again for your recommendation, and we wish you every happiness in your new home.
★★★★★ 5/5
GoogleExcellent support throughout buying the property.
Diane · 9 July 2026 · Donald Ross Residential - Irvine Riverway
Agent replied · 9 August 2026
Thank you so much for your kind review. We’re delighted to hear that you felt well supported throughout your property purchase.
Providing clear communication and guidance every step of the way is something we pride ourselves on, so it’s wonderful to know you had a positive experience.
Thank you again for choosing Bond Residential. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleThe service we received from Andrew at Donald Ross, Irvine throughout the sale of our house was excellent. He was always professional, responsive and kept us updated every step of the way. We really appreciated all of his help and would happily recommend Donald Ross to anyone looking to sell their home.
Pamela · 4 July 2026 · Donald Ross Residential - Irvine Riverway
Agent replied · 7 July 2026
Thank you for your wonderful review and for recommending Donald Ross Estate Agents.
We're delighted to hear Andrew provided such a positive experience throughout the sale of your home. Keeping our clients informed, being responsive and offering professional advice from start to finish are all things we pride ourselves on, so it's fantastic to know that was reflected in your experience.
I'll make sure your kind comments are passed on to Andrew and our Irvine team. Thank you again for trusting Donald Ross with your property sale, and we wish you every happiness in your new home.
★★★★★ 1/5
TrustpilotI'm afraid I cannot recommend
We were genuinely interested in one of their rental properties and were considering moving forward with the application process.
We were informed that physical viewings are not conducted and that they do virtual tours only. We had a follow-up question, as it was important for us to understand how it would work before deciding how to proceed. We never received any response though.
This lack of communication is a significant red flag, and we decided that we didn’t want to proceed as tenants (with this or other properties) or to work with this agency in a landlord capacity.
From a property owner’s perspective, this kind of unresponsiveness to a basic clarification raises concerns about how reliably and transparently the agency manages communication and enquiries from potential tenants.
Customer · 21 June 2026 · Donald Ross Residential Lettings
★★★★★ 1/5
TrustpilotI'm afraid I cannot recommend
We were genuinely interested in one of their rental properties and were considering moving forward with the application process.
Customer · 21 June 2026 · Donald Ross Residential Lettings
★★★★★ 1/5
TrustpilotNot a great experience
Not a great experience. Communication is extremely poor. If I'm honest, it's absolute non existent. You've to call persistently hoping you don't get the answerphone during business hours. In addition, they're full of crap. Lie about things for their own end. Really not impressed. I thought Corum were bad..Perhaps this is not a true reflection of all their branches.
Poppy · 18 June 2026 · Donald Ross Residential - Irvine Kilmarnock
★★★★★ 1/5
TrustpilotNot a great experience
Not a great experience. Communication is extremely poor. If I'm honest, it's absolute non existent. You've to call persistently hoping you don't get the answerphone during business hours. In addition, they're full of crap. Lie about things for their own end. Really not impressed. I thought Corum were bad..Perhaps this is not a true reflection of all their branches.
Ard · 18 June 2026 · Donald Ross Residential - Irvine Riverway
★★★★★ 5/5
GoogleSmooth and professional experience....Rachel kept me in the loop at all times whilst selling a property and was very helpful...Wouldn't hesitate to recommend this company......
Alan · 11 June 2026 · Donald Ross Residential - Irvine Kilmarnock
Agent replied · 11 October 2026
Thank you for the great review and recommendation, we really appreciate it.
We’re so pleased to hear you had a smooth and professional experience selling your property with Donald Ross Estate Agents. Keeping clients fully informed throughout the process is something we pride ourselves on, so it’s lovely to hear Rachel was able to support you every step of the way.
Thanks again for putting your trust in our team, and we’re delighted you’d recommend us to others looking to sell a home in Ayrshire.
★★★★★ 5/5
GoogleRating only, no written review.
Sheena · 11 June 2026 · Donald Ross Residential - Irvine Kilmarnock
Agent replied · 11 October 2026
Thank you for 5 stars on your experience buying your future home from our agency, we are delighted this process went smoothly for you.
★★★★★ 5/5
GoogleGreat service, kept updated, throught the process
Wendy · 11 June 2026 · Donald Ross Residential - Irvine Kilmarnock
Agent replied · 11 October 2026
Thank you for your review, we’re delighted you had a great experience with Donald Ross Estate Agents.
Keeping our clients updated throughout the full buying and selling process is really important to us, so it’s great to hear you felt well informed every step of the way.
We really appreciate your support and hope we can help again in the future.
★★★★★ 5/5
GoogleA first class professional service provided by Donald Ross Residential. Callum, Helen and Rachel kept us all informed and up-to-date at every stage of the process.
The communication was clear at all times making it seamless at every stage of the sale, and continue to maintain this contact.
Thank you.
David · 11 June 2026 · Donald Ross Residential - Irvine Kilmarnock
Agent replied · 11 October 2026
Thank you for your lovely review and for choosing Donald Ross Residential.
We’re delighted to hear that Callum, Helen and Rachel helped make your property sale such a smooth experience. Clear communication and keeping our clients fully updated throughout every stage of the process is something our team works hard to deliver, so your feedback means a great deal.
Thank you again for putting your trust in Donald Ross Estate Agents, and we’re always here if you need any help in the future.
★★★★★ 5/5
GoogleHad a great experience with Donald Ross from the original valuation with Callum and then working with Rachel. Both very professional, kept us up to date with information and sold our house within two weeks. Would highly recommend 👏🏻 …
Megan · 10 June 2026 · Donald Ross Residential - Irvine Riverway
Agent replied · 10 June 2026
Thank you for your fantastic review and recommendation.
We're delighted to hear you had such a positive experience with both Callum and Rachel. From the initial property valuation through to agreeing a sale, keeping our clients informed and supported every step of the way is what we strive for.
Selling your home within two weeks is a brilliant result, and we're pleased we could help make the process smooth and successful. Thank you again for choosing Donald Ross Estate Agents, and we wish you all the very best in your next chapter.
★★★★★ 4/5
TrustpilotWe have used Donald Ross to sell and…
We have used Donald Ross to sell and buy properties over the last few years always find the to be very professional and helpful.
However we bought a house this time through Donald Ross in Ayr we picked up our keys to the new house and was given a nice gesture of money off at the tree house we went and presented the voucher and was told it was out of date and could not be used this was on 17th May 2026 and we only got voucher on the 15th May but voucher date was April fined this very embarrassing and not very good attention to detail from the staff at Donald Ross. You need to make sure that if your giving people something that’s it in date to use. Regards Andrew & Mary
Andrew · 23 May 2026 · Donald Ross Residential - Irvine Riverway
★★★★★ 5/5
GoogleWe were supported mainly by Fraser and Naomi. We received ONE HUNDRED PERCENT professional friendly communication, support and advice through our selling process from beginning to end. We felt we were in the safest hands throughout. Highly recommended in every way. We will not hesitate to use Donald Ross again in the future.
Ricky · 13 May 2026 · Donald Ross Residential - Irvine Riverway
Agent replied · 14 May 2026
Thank you so much for your kind words and recommendation, it really means a lot to the whole team at Donald Ross Estate Agents.
We’re delighted to hear that Fraser and Naomi made your house selling journey such a positive experience. Providing professional, friendly communication and honest advice from start to finish is exactly what we strive for, so it’s fantastic to know you felt supported and in safe hands throughout the entire process.
Thank you again for trusting Donald Ross with your property sale. We look forward to helping you again in the future whenever you need an estate agent in Ayrshire.
★★★★★ 5/5
GoogleThe team at Donald Ross (Kilmarnock branch) have been absolutely outstanding with selling my property. From the very first initial visit right through to the sale, all of the team were exceptional, professional, approachable, genuinely caring and could not have been more helpful.
I’d like to give a special thanks to Callum and Rachel.
Lauren · 11 May 2026 · Donald Ross Residential - Irvine Kilmarnock
Agent replied · 11 October 2026
What a wonderful review, thank you very much, it has been a pleasure working with you. We wish you all the very best 😊 …
★★★★★ 5/5
GoogleCommunication was clear throughout, and Andrew Rae made the whole process feel straightforward and well-managed. I’d highly recommend him and the team to anyone looking for a thoughtful and reliable estate agent.
Lynn · 11 May 2026 · Donald Ross Residential - Irvine Kilmarnock
Agent replied · 11 October 2026
Thank you so much Lynn for your kind words! We’re delighted to hear you found the process clear and straightforward, and that Andrew and the team at Donald Ross made everything feel well-managed. Your review means a lot to us, it was a pleasure helping you, and we wish you all the best in your next chapter.
★★★★★ 5/5
GoogleHad a wonderful experience from start to finish with all of the team but Calum and Rachel in particular.
Caitlyn · 11 May 2026 · Donald Ross Residential - Irvine Kilmarnock
Agent replied · 11 October 2026
Caitlyn we are delighted to receive 5 stars from you and to hear you are particularly praising Callum and Rachel, the whole team wish you all the very best with your move
★★★★★ 5/5
GoogleDonald Ross is an excellent first class estate agent.
Fraser's initial help was reassuring and Naomi's competent professionalism guided the process to fruition.
Robert · 10 May 2026 · Donald Ross Residential - Irvine Irvine
Agent replied · 10 October 2026
Thank you so much for your kind words and 5-star review, it really means a lot to us.
We’re delighted to hear that Fraser was able to provide reassurance from the outset and that Naomi’s professionalism helped guide everything through to a successful conclusion. We’ll be sure to pass your feedback on to them both, they’ll really appreciate it.
Thanks again for choosing Donald Ross. If we can help you with anything in the future, we’d be more than happy to assist.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.