5/5
TrustpilotGuys were very helpful & friendly
Guys were very helpful & friendly . Offered to clear up any mess which there wasn’t much of
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Ayr.
Trusted Agent profile
DM Hall estate agents in Glasgow, Edinburgh, Stirling and 2 more
★★★★★
2,977 reviews across 5 offices and 2 platforms
DM Hall has five offices, in Glasgow, Edinburgh, Stirling, Falkirk and Livingston. Together they have 2,977 reviews on two platforms, rated 4.8 out of 5 overall.
Our offices
DM Hall's five offices, most reviewed first. Each has its own page.
- DM Hall Glasgow12 Bothwell Street, G2 6LU2,740 reviews · 9 on Google (3.1)130 in the last 90 days
- DM Hall Edinburgh17 Corstorphine Road, Edinburgh, EH12 6DD2,703 reviews · 9 on Google (1.8)132 in the last 90 days
- DM Hall StirlingThe Mill, Bridge of Allan, FK9 4JS2,625 reviews · 10 on Google (4.6)132 in the last 90 days
- DM Hall FalkirkUnit 6a, The Courtyard, Callendar Business Park, FK1 5RL2,478 reviews · 5 on Google (3.6)130 in the last 90 days
- DM Hall LivingstonAddress Unit 12, Grampian Ct, Beveridge Square, EH54 6QF0 reviews · 0 on Google0 in the last 90 days
Latest reviews from every DM Hall office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotColin was informative
Colin was informative, put us at ease & professional.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for Colin and the team in Inverness.
5/5
TrustpilotReceived a very quick turnaround
Received a very quick turnaround. In and out without any fuss or disturbance. I feel the report is reflective of the property condition and price. Thank you.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Glasgow.
3/5
TrustpilotDisappointed
A quick response from the initial call, but once the home report was completed, I had chase up the draft report and again once it had been signed off it took days to receive the final report, again having to phone to chase it up.
Agent replied · 10 June 2024
Thank you for sharing this feedback. We trust everything was in order with the final report.
5/5
TrustpilotThe whole process was very…
The whole process was very professional, the surveyor was very good and explained everything throughout the survey being conducted.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Inverurie.
5/5
TrustpilotYou came on time
You came on time. You did your job.What more could I ask?
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Edinburgh.
5/5
TrustpilotA professional and efficient service
A professional and efficient service. All staff were very helpful.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Falkirk.
5/5
TrustpilotGood
The service was very good for my home report thanks
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Inverness.
5/5
TrustpilotProfessional, polite and responsive.
I was very impressed with the clear and timely communication from DM Hall. They explained all costs clearly and responded to my calls promptly. Very professional in every way.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Glasgow. We appreciate the feedback.
5/5
TrustpilotEfficient
Fast, helpful and friendly. Arrived when they said they would and quickly resolved an issue with an email problem
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Kirkcaldy.
5/5
TrustpilotHome Report experience.
Mark the surveyor who carried out our home report was very efficient. He explained the process in an understandable fashion. He went about his business without disturbing us and at the end of his survey explained the analysis and the ongoing process. A painless process and we would recommend your firm to family and friends
Agent replied · 10 June 2024
Thank you for sharing a 5* review and recommendation for the team in Ayr. We appreciate the feedback.
1/5
TrustpilotDM Hall: not recommended for a home valuation report. I stood to lose 15k had I accepted their incompetent valuation
DM Hall were invited to carry out a survey on my property recently. The property was surveyed less than a year earlier and 170k, and subsequently had 20k spent on it. I anticipated a new value of around 175k since I had secured the house under the old valuation. Local houses were selling within days in this area, and generally above reported valuation. The DM Hall surveyor who claimed to be a specialist in another locale, valued the house at 160k. He couldn't fathom that his valuation belied all the comparative valuations per square metre, let alone contemporary market reality.In dealing with my complaint, he acted as judge and jury and would neither entertain considering the evidence of current market prices nor offer a refund for the incompetent service provided. I was provided notification of the appeal process which meant deferring back to him again, which seemed futile. Nonetheless, I did so, and despite DM Hall's appeal process undertaking to reply within a certain timescale, he simply ignored my correspondence. The matter is now heading to the small claims court for adjudication. Of course, the real evidence of whether my valuation complaint was correct is corroborated by the fact that another independent surveyor issued a new home report at 175k, and the market proof is that the house received an offer at that level. DM Hall have reduced their office locations and this lack of direct exposure may be impacting their local market knowledge. Indeed, the DM Hall surveyor suggested that he needed to talk to estate agents before fixing a valuation, thus indicating that his own knowledge was not intrinsic. I strongly advise you to contract the services of other surveyors within Ayrshire if your hoping to receive a realistic market value for your property as this service was not only incompetent, but the appeal process is nonexistent. I paid £510 for the service and refused to sign off on the incompetent valuation. Had I accepted the valuation, my position would have been far worse as I stood to lose £15,000. Both in hard cash and percentage wise, it is a significant loss. My recommendation to others is that they save themselves the potential upset and requirement for legal action and select more judiciously than I did at first. I chose on the basis of DM Halls' immediate availability, but perhaps that availability should have been more of a red flag. Good services potentially commend higher demand.
Agent replied · 10 June 2024
Hello,We acknowledge this review.Regards,DM Hall Surveyors
4/5
TrustpilotQuick and efficient
Agent replied · 10 June 2024
Thank you for sharing a review for the team in Aberdeen.
5/5
TrustpilotWas impressed from start to finish
Was impressed from start to finish. Thank you
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Glasgow.
5/5
TrustpilotFriendly and professional
The surveyor that I had was very professional, friendly, knowledgeable and fairness.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Inverurie.
5/5
TrustpilotTracy was very knowledgeable and…
Tracy was very knowledgeable and answered all our queries. We would highly recommend your company all very professional from start of the process till the Finish
Agent replied · 10 June 2024
Thank you for sharing a 5* review for Tracy the team in Kirkcaldy.
5/5
TrustpilotThe young man that came round to do my…
The young man that came round to do my home report I think his name was Ross but not too sure He carried out the job in a very professional manner and was very respectful of my property I would recommend this young man and your company
Agent replied · 10 June 2024
Thank you for sharing a 5* review for Ross and the team in Ayr. We appreciate the feedback and the recommendation.
5/5
TrustpilotSpoke with professional people on…
Spoke with professional people on phone. Surveyor arrived on time and was also extremely professional and helpful.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Falkirk.
5/5
Trustpilotgreat friendly positive experience…
great friendly positive experience throughout survey and office phone contact Would definitely recommend.
Agent replied · 10 June 2024
Thank you for sharing a 5* review and recommendation for the team in Kirkcaldy.
5/5
TrustpilotProfessional
Professional, courteous and friendly.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Ayr.
5/5
TrustpilotPleasant guy with nice manner
Rating only, no written review.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Glasgow.
5/5
TrustpilotVery speedy response
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Glasgow.
1/5
TrustpilotAvoid using this company for your home report
Home report completed by this company valued my property at less than it was 3 years ago despite improvements such as a new bathroom, fencing, flooring etc and a very competitive market in my area. They claimed they could not value it higher simply because 'no other property in the street had been valued at that'. Issues flagged in the home report included this company stating fencing that is just over a year old has 'wear and tear'. Also a 2 and 1/2 year old bathroom being numbered as 2 because of an old water storage tank. There are more examples of where the surveyor has found flaw were previous surveys have not. When I asked for their professional quality assurance processes I was ignored. I am therefore very displeased with the survey carried out and the dismissive manner in which I have been spoken to by the surveyor who carried out it out.UPDATE nearly 3 weeks later and despite promises of a 'valuation review' no nearer having a home report so I can market my home properly. Communication has been poor and unhelpful. AVOID USING THIS COMPANY AT ALL COSTS
Agent replied · 10 June 2024
Dear Lindsay,We're disappointed to receive this feedback. If you would like to discuss this matter further, please contact marketing@dmhall.co.uk.Regards,DM Hall Surveyors
5/5
TrustpilotKenny
Kenny, the surveyor was very courteous, professional and friendly. He explained in detail what the process entailed, and completed his assessment diligently. He informed me of his findings and advised me that if I had any concerns or questions once in receipt of the Home Report, that he would be happy to discuss this with me.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for Kenny and the team in Hamilton. We're delighted to receive feedback like this.
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Questions about DM Hall
Which DM Hall office has the most reviews?
Glasgow has the most, with 2,740 reviews rated 4.8 out of 5, followed by Edinburgh with 2,703.
Where are the DM Hall offices?
The five DM Hall offices, by town:
- Edinburgh: 17 Corstorphine Road, Edinburgh, EH12 6DD
- Falkirk: Unit 6a, The Courtyard, Callendar Business Park, Falkirk, FK1 5RL
- Glasgow: 12 Bothwell Street, Glasgow, G2 6LU
- Livingston: Address Unit 12, Grampian Ct, Beveridge Square, Livingston, EH54 6QF
- Stirling: The Mill, Bridge of Allan, Stirling, FK9 4JS
