5/5
TrustpilotThe assessors
The assessors that came to my home were very professional and courteous.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Ayr.
Trusted Agent profile
DM Hall estate agents in Glasgow, Edinburgh, Stirling and 2 more
★★★★★
2,977 reviews across 5 offices and 2 platforms
DM Hall has five offices, in Glasgow, Edinburgh, Stirling, Falkirk and Livingston. Together they have 2,977 reviews on two platforms, rated 4.8 out of 5 overall.
Our offices
DM Hall's five offices, most reviewed first. Each has its own page.
- DM Hall Glasgow12 Bothwell Street, G2 6LU2,740 reviews · 9 on Google (3.1)130 in the last 90 days
- DM Hall Edinburgh17 Corstorphine Road, Edinburgh, EH12 6DD2,703 reviews · 9 on Google (1.8)132 in the last 90 days
- DM Hall StirlingThe Mill, Bridge of Allan, FK9 4JS2,625 reviews · 10 on Google (4.6)132 in the last 90 days
- DM Hall FalkirkUnit 6a, The Courtyard, Callendar Business Park, FK1 5RL2,478 reviews · 5 on Google (3.6)130 in the last 90 days
- DM Hall LivingstonAddress Unit 12, Grampian Ct, Beveridge Square, EH54 6QF0 reviews · 0 on Google0 in the last 90 days
Latest reviews from every DM Hall office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotExcellent
Absolutely excellent service how quickly they got everything done was just about unbelievable! Highly recommend
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Perth. We are delighted to received this feedback!
5/5
TrustpilotVery timely and accurate report
Rating only, no written review.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Dunfermline.
5/5
TrustpilotHome Survey
Quick and easy appointment, arrived on time and discussed details and valuation together
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Aberdeen.
5/5
TrustpilotHome report
The home report was carried out promptly after being instructed and a fair appraisal of the property given.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Falkirk.
5/5
TrustpilotTop professional service
Excellent quick appointment made for EPC and very helpful surveyor with excellent office support at Ayr office. Professional and courteous. Highly recommended.
Agent replied · 10 June 2024
Thank you for sharing a 5* review and recommendation for the team in Ayr. We appreciate the feedback.
5/5
TrustpilotOverall a great experience
No issues, all was smooth and they were very friendly
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Edinburgh.
5/5
TrustpilotProfessional and friendly
Professional and friendly, turn around was really quick. Would highly recommend.
Agent replied · 10 June 2024
Thank you for sharing a 5* review and recommendation for the team in Falkirk.
5/5
TrustpilotProfessional, reliable service .
Good communication from office with flexibility in sending hard copy as I requested in addition to e- mail. Professional knowledgeable surveyor who made an an anxious experience much better with his friendliness , reassurance and assistance.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Glasgow. We appreciate this feedback.
5/5
TrustpilotEverything was done quickly and…
Everything was done quickly and professionally.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Edinburgh.
5/5
TrustpilotGood communication
Good communication, surveyor was on time.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Falkirk.
5/5
TrustpilotHome Report
Mark from DM Hall was excellent and very professionalMany thanks
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Ayr.
4/5
TrustpilotProfessional and efficient
Agent replied · 10 June 2024
Thank you for sharing a review for the team in Glasgow.
5/5
TrustpilotValuation and EPC report…
DM Hall was instructed by my Solicitors on recommendation. They carried out a valuation and EPC report really quickly and efficiently reporting details to my solicitor.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Galashiels. We're delighted to hear it was a quick turnaround.
5/5
TrustpilotThe surveyor was very polite
The surveyor was very polite, friendly and efficient at his job. He was professional and timely during the home report inspection.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Falkirk.
5/5
TrustpilotVery efficient polite and helpful…
Very efficient polite and helpful surveyor
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Aberdeen.
5/5
TrustpilotVery professional service
Very professional service, second time I've used DM Hall, both experiences very positive. Valuation and Home Report were clear and issued promptly; great communication throughout. Additional thanks to the office manager for managing an unexpected complication very well. Highly recommend.
Agent replied · 10 June 2024
Thank you for taking the time to leave a 5 star review today. We very much appreciate the repeat business and are delighted to hear that the whole team made for an efficient process.Best wishes with your next steps.Regards,DM Hall Marketing Team
5/5
TrustpilotEfficient and professional service
Efficient and professional service. Very impressed with the quick turnaround for completion of home report. Would highly recommend.
Agent replied · 10 June 2024
Dear Selina,Thanks for taking the time to leave a 5* review this afternoon. We're glad you appreciated the fast turnaround and wish you well with your next steps.Regards,DM Hall Marketing Team
5/5
TrustpilotVery happy
Very happy with the way this was carried out. The gentleman was very helpful.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Edinburgh.
5/5
TrustpilotFast, efficient and well priced service.
Rating only, no written review.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Ayr.
5/5
TrustpilotDM Hall - Efficient & Economical
Courteous & thorough Surveyor. Wrote the Home report & submitted it within one day.Helpful & people friendly office staff.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Perth. We're pleased to hear it was a quick turnaround.
4/5
TrustpilotGood all round service
Good all round service, arrived on time.
Agent replied · 10 June 2024
Thank you for sharing a review for the team in Dundee.
5/5
TrustpilotGood service
Good service. Quick & reliable. I would recommend.
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Edinburgh.
1/5
TrustpilotWhat is the value of a Home Report by DM Hall ?
What is the value of a Home Report provided by DM Hall ?My Son bought a property in July 2023 and during the period to October 2023 it became clear that there had been, in the opinion of the independent Home Emergency technician, a long-term modest escape of water from the washing machine that had been in place some five years. This was confirmed, in terms of opinion, by the Damp Treatment surveyor who attended to deal with the damp problem. Most of the damage was around the lounge wall that backed on to the kitchen area where the washing machine was located.The Home Report prepared by DM Hall in January 2023 indicated that random damp testing had been completed where accessible. In the absence of any damp issue having been identified, my Son made a complaint to DM Hall and followed through the entire Complaints process up to and including the Centre for Effective Dispute Resolution (CEDR). A Home Report, typically compulsory in Scotland for other than new builds, is paid for by the vendor, for the use of prospective purchasers but what value does it give ? How long does it remain valid ? DM Hall argued that nine months was too great a period for them to have any liability but how many homes are sold, title transferred, occupied and time be given to identify any problems in less than nine months ?In the course of their defence, DM Hall indicated that a wall behind which a washing machine was located was very much a high-risk location. Was this wall tested ? Well, the DM Hall Home Report was not transparent. It just maintained that random testing had taken place without giving any indication as to which walls had been tested. They also indicated that no testing would have taken place where damage might be caused to the property or injury to the Surveyor. This sought to explain the inability of their Surveyor to extend their arm beside the Settee in front of the ‘high risk’ wall to make contact with their damp meter. This transpired to be the very location of the greatest damp penetration.Finally, CEDR dismissed two independent ‘subjective opinions’ accepting the 'subjective opinion' of DM Hall, notwithstanding that there was no evidence as to which locations had been tested for damp. The final unsatisfactory element in this saga was that the Adjudicator included within their preliminary decision that 21 months had elapsed between the Home Report being prepared and the damage having been exacerbated and was too great a period for any liability to attach to DM Hall. Of course, there had been only 9 months between the two dates. Despite this very obvious error, the adjudicator saw no reason for it to impact their final conclusion.To revert to my initial question as to the value to be derived from a DM Hall Home Report, my own conclusion is that there seems to be very little value either to the vendor who pays for it nor to the buyer. The buyer apparently really needs to consider getting their own survey immediately prior to purchase, given that months might have passed between the Home Report survey and a prospective buyer being found. Another failed initiative on the part of the current Holyrood Administration!Note to DM Hall - transparency, transparency, transparency !
Agent replied · 10 June 2024
Thank you for your comments. Due process was followed with our complaints handling procedure and this matter is now closed.
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Questions about DM Hall
Which DM Hall office has the most reviews?
Glasgow has the most, with 2,740 reviews rated 4.8 out of 5, followed by Edinburgh with 2,703.
Where are the DM Hall offices?
The five DM Hall offices, by town:
- Edinburgh: 17 Corstorphine Road, Edinburgh, EH12 6DD
- Falkirk: Unit 6a, The Courtyard, Callendar Business Park, Falkirk, FK1 5RL
- Glasgow: 12 Bothwell Street, Glasgow, G2 6LU
- Livingston: Address Unit 12, Grampian Ct, Beveridge Square, Livingston, EH54 6QF
- Stirling: The Mill, Bridge of Allan, Stirling, FK9 4JS
