DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 1/5

Google

Very poor service. There is a water leak from ceiling in the master bed room for last three months and it was there before even we move in. No responses from the company at all. Not recommending anyone at all.

Venushi · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Gill Annand has been brilliant on both occasions we’ve let our property. Top service.

Shaun · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Good interaction with Shayem from Stonehouse, very supportive and quick in reaction in order to fix some issues regarding my flat.

Bogdan · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Prior to Covid any maintenance issues were dealt with in reasonable time. Now they're not interested, you call/email, send them pics/videos, nothing get's done.

Vito · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Jemma was very patient and helpful in dealing with my tenancy. Great letting agency and so happy with my new place :) Thanks guys

Krystle · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

I have always received a great service from Stonehouse, especially from Gill Annand, who is very professional helpful and friendly lady who goes over and above to help.

Linda · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

move out two month already, still no update at all on my deposit, called multiple times since last year nov, every time I was told someone wil contact, but till now, no phone , no email, nothing

0543 · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Waited three weeks to view a house to then phone them when I was there to let them know no was was there to meet me for them to then try to tell me they emailed and text me that the viewing was cancelled and rearranged but couldnt tell me when it was rearranged for but yet I never received any of the messages they couldn't even tell me when the email was meant to be sent absolutely ridiculous

Kris · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Great service ! They rented my property out quickly and kept me informed throughout the process. Thanks so much to Aileen, Harry, Gill and the team.

Goldilocks · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Finding a rental as an expat was challenging and the process made much easier by Maureen, Kendal and Jemma assisting us in the process in securing the property we wanted to rent.

Tinus · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Such a helpful and patient company. Ive had a lot of stress with trying to relocate and coming up against barriers ,this company couldnt have been more helpful, patient and flexible ,especially thanks to Jemma Watt for all you patience ,understanding and help with the process .

Amy · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Just hopeless to deal with, communication is terrible, arranged so many viewings only to be told on the day of the appointment when chasing them up that the property was already gone, happened several times. The flats we did get to see where of a low standard and really should have had some work especially for damp and mould.

Fox · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Claimed entire deposit back, admitted it wasn't even reasonable and I'd win a dispute, but just made things difficult. Waited as long as possible (29 days) to file the dispute. Landlord's fault but I can't complaint against the landlord, so next best thing.

David · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

"Review, from: Yordan D. Nikolov.: Gill, "Lettings Negotiator" - was excellent, in helping me to very quickly secure my property/ flat! She even guided me to the flat most appropriate for myself and immediately very quickly arranged a detailed online viewing for me! She was always incredibly responsive and professional, very devoted, and, very attentive - incredibly easy to communicate with, and, chased up the/ my landlord on my behalf! She was very easy to work with, and, to communicate with, and, was always incredibly helpful! All was very well organised, for, the start of my tenancy agreement, on: 30/09/2022, and, for my move-in date, on, the: 12/10/2022 - including my later "keys collection"! I am loving my new flat, and, I am very happy, I chose "Stonehose Lettings - Aberdeen"! Communication with the other members of staff, has also, been very quick, professional, and, very prompt! All in all - an excellent and an outstanding service from Gill and "Stonehouse Lettings - Aberdeen"! Thank you, Gill, and, "Stonehouse Lettings - Aberdeen"!!! 5 out of 5!!!:;-,"

Jagged · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Great service, communication and friendly people. Joel from Stonehouse has been looking after our rental properties for some time, never had any issue.

Mark · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

I got in touch with Stonehouse Lettings regarding a property I was looking to rent out. Natalie got in touch and was very friendly from the outset, answered every question I had and was very professional. Would highly recommend Natalie and the team at Stonehouse Lettings

Jamie · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Recently i've leased a property through stonhouse. Their cooperation and service were superb. Very kind and attentive ( especially Jemma Watt ans her team). They promptly responded for all the queries we raised. Thank you stonehouse..

Chathura · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

if i could give them less than a star i would. never would i recommend this company to anybody. happy enough to chase me for underpaid rent when there’s been continuous overpayments due to a faulty electric metre. wasn’t given half the info i should have been on moving in. offered 0 assistance to me when i told them i was struggling with affording my rent- again- due to an issue within the flat- the electric metre was swallowing most my wages but could they help?? No. Oh i also have two broken windows. One of which they’ve jammed shut and still haven’t fixed. My fire alarms also weren’t working properly for the first 5 ish months staying here so let’s be glad i never had a flat fire!

Ashleigh · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Five years in Scotland and never had such a pathetic and apalling renting experience. Please for your own sanity and avoid renting a house through them all costs. The biggest joke of a company I've had the displeasure of dealing with for the last 1 year. People working there haven't got an iota of dignity and professionalism. Absolute crooks, have got no basic courtesies or manners on how to talk to tenants. They feel it's okay not to respond to emails or book a viewing or inspection and never show up. If you have the audacity to question their professionalism or dare to demand the money they rightfully owe you, you get shouted at. Their manager in kemnay branch named Lisa is the worst. They should really invest in staff training to teach them some politeness and manners. When it comes to vacating the property, they don't even have a basic courtesy to let tenant know receipt of the keys or about the potential timeline for returning the deposit. They failed to follow the government guidelines for returning the deposit and don't even begin process for weeks. Keep pursuing and you are told the property was left spotless but won't return deposit by giving endless spurious reasons to withhold your money. Then from no where, an outrageous sum for "minor cleaning" was charged and all you get is some random photos claiming dirt in corridor and smudge on a wine glass. In reality the photographs display not a single speck of dust and a wine glass with big reflection of flash light. The claims get even more ridiculous and you will be charged for preexisting damaged tables and crockery. The charges are unsubstantiated and they refuse to provide any before/after photographs. Dishonesty at its best! It's sad to see this agency is working according to its own whims and fancy, without a supervision from any regulating or external monitoring body. Please avoid this agency at all costs and save yourself from longterm grief and misery

Chaitanya · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Gill Annand was very prompt in responding to emails and helpful throughout the rent application process. A big thumbs up to Stonehouse Lettings, they were helpful in securing an Accomodation In Aberdeen.

Oluwatosin · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

I especially would like to mention Gill Annand and Jemma Watt as they helped me through the entire process. I opted for the second place I viewed as I was on a tight schedule and they kept in touch with very quick replies. They had the whole process running as efficiently as possible. I would highly recommend, I am collecting the keys next week.

MARK · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Gill Annand was really helpful in the entire process. Unfortunately, due to issues with my work I was unable to let through Stonehouse. However, once things settle, I'd happily let through them and work with Gill again.

Selu · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

AVOID - SCAMMERS - DONT USE - STUDENTS PLEASE READ!!! As a first time renter I was looking for a flat in Aberdeen. They offered no support to moving in. The initial paperwork was a nightmare and they left it until the day of the move in to tell me they needed further info to continue with the process. They gave ZERO information on the how to set-up the electricity billing, so I was cut off several times. The water pipes were not insulated and froze during the winter cutting me off from water. When I left I cleaned the flat thoroughly. *****THEY CHARGED ME OVER £200 FOR SMALL AREAS OF DUST***** These guys should be absolutely ashamed of themselves. Very sad, degenerate letting agents who take pleasure in scamming people out of their money. Alike to used-car salesmen. Do not believe the positive reviews, read the countless reviews of people being overcharged for cleaning costs.

Lewis · 14 June 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

I recently went through the process of viewing and securing a flat to rent with Stonehouse Lettings and I would highly recommend them. The whole team have been great, especially Jemma who has answered all of our queries quickly and made the process stress-free.

Angel · 14 June 2023 · DJ Alexander Aberdeen