Trusted Agent profile
★★★★★
3,050 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,050 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotPatrick Cairns
I’ve had a great experience with Patrick Cairns. I really appreciate his responsiveness and willingness to address my concerns and help deal with issues in my flat.
Thank you, Noor, for this great review. We will pass this onto Patrick and the Team.
5/5
TrustpilotJohanna Burvall
My experience with the viewing agent was pleasant. I was happy with the way she conducted the viewing. She was patient and willing to answer all the questions. She was professional, cheerful and patient.Thank you
Thank you, Precious, for this great review. We will pass this onto Johanna and the Team.
5/5
TrustpilotGreat assistance
This is about my experience with Laura Mctaggart, application advisor, DJ Alexander. She helped with the application process. We were able to sign the rental agreement within 10 days and other procedures were smoothly done with her efforts and advice.
Thank you, Jawahar, for this great review. We will pass this onto Laura and the Team.
5/5
TrustpilotGill and Gemma - Perfect service
Gill and Gemma couldn’t not have been more helpful, kind and professional. They really helped us secure a lovely flat. Would definitely recommend DJ Alexander.
Thank you, Katie, for this great review. We will pass this onto Gill, Gemma, and the Team.
5/5
TrustpilotGemma was brilliant with helping us…
Gemma was brilliant with helping us secure our dream apartment. Many thanks to gill and Gemma 😀
Thank you, Lizzie, for this great review. We will pass this onto Gemma and the Team.
5/5
TrustpilotWorking with Melinda made everything…
Working with Melinda made everything easy. She supported me every step of the way for which I’m truly grateful as it was my first time selling a property.
Thank you, Fiona, for this great review. We will pass this onto Melinda and the Team.
5/5
TrustpilotThanks to Gill Robertson-Cree we’ve…
Thanks to Gill Robertson-Cree we’ve secured the property and couldn’t be happier. Dj Alexander has been a great estate firm, would highly recommend. Thanks again Gill, good luck with your future endeavours
Thank you for this great review. We will pass this onto Gill and the Team.
4/5
TrustpilotCommunication skill from Gill
What made my Experience great is working with Gill Robertson Cree.She’s one of a kind,without her patient and communication skills I would have given up on the application.She’s just a blissful person to deal with.
Thank you, Jessie, for this great review. We will pass this onto Gill and the Team.
5/5
TrustpilotGreat service
Great service, friendly and efficient. Laura Mctaggart was very helpful. This is the first time renting in Edinburgh and the process was quick and easy.
Thank you, Michelle, for this great review. We will pass this onto Laura and the Team.
1/5
TrustpilotAvoid their Aberdeen offioce that was…
Avoid their Aberdeen office that was Stonehouse Letting. Their business practices verge on the fraudulent . Repairs to property still outstanding after 18 months. Property in an unrentable condition. Calls never returned, emails never replied to. Assurances of 'taking care of it personally' by management used to defer the problem - never even looked at my file. Change of name to hide under the DJ Alexander brand unlikely to improve things. And emails and phone calls to A Merchant don't improve things
Dear Reviewer, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotGemma is great!
Gemma was absolutely lovely and so helpful with me and my partner. She’s very attentive and bubbly and is being a big help finding me and my partner a flat.
Thank you, Cayla, for this great review. We will pass this onto Gemma and the Team.
5/5
TrustpilotA Very Welcoming Flat Viewing
During my search for a flat to rent I worked with several agencies that serve Glasgow City. I was most impressed with DJ Alexander. Their selection was excellent, the required security deposits are low, and all the people who work for DJ Alexander were always friendly and professional. I was especially pleased by the viewing I did with Caroline Connelly. She was friendly and professional and provided me with all the information I needed about the flat. She was also prompt and personable with the follow-up communication. It turned out that the flat she showed me was my second favourite and I went with a flat that I rented directly from the landlord. And here's the little thing that impressed me the most. When I sent a polite and friendly letter thanking Caroline for her time but letting her know that I would not be applying for the flat, unlike any other agent I worked with she didn't just disappear. Instead she sent me a gracious reply and I really appreciated that. Both landlords and renters want to be treated with kindness and like human beings and that's exactly how I was treated by Caroline at DJ Alexander. And that's why if I'm in the rental property market again I will turn to DJ Alexander first.
Thank you for this great review. We will pass this onto Caroline and the Team.
5/5
TrustpilotExcellent support throughout the application process. Thank you Laura!
Recently I applied to rent a flat through DJ Alexander and Laura Mctaggart was my dedicated assistant throughout the process. Laura was personable, quick to respond, patient and dreadfully efficient. I can't thank her enough for her excellent support during quite a stressful few days.
Thank you, Rita, for this great review. We will this on to Laura and the Team.
5/5
TrustpilotLaura Mctaggart has been fantastic and…
Laura Mctaggart has been fantastic and has been of huge help and support in keeping in touch and allowing the process of getting our flat swiftly! Thank you!
Thank you for this great review. We will pass your feedback onto Laura and the Team.
5/5
TrustpilotI highly recommend DJ Alexander to…
I highly recommend DJ Alexander to anyone looking for a letting agent. From the moment we contacted them in relation to a property we viewed, they were professional, helpful, and responsive. They made the lease process smooth and easy, and I felt confident that all relevant documentation would be processed quickly. A big thank you to Natalie and Gill in particular.
Thank you, Philippa, for this great review. We will pass your feedback onto Natalie, Gill and the Team.
2/5
TrustpilotUnresponsive letting agent
Since DJ Alexander bought out the letting agency that I have used for the last decade, the service I have received as a landlord has deteriorated from better than satisfactory to poor. While individual members of staff that I have dealt with have been helpful and courteous, the company's team-oriented organisation means that it is hard to know who to deal with, and no one takes responsibility for resolving issues that I raise about the service I am receiving. I rarely receive replies to emails, leaving a backlog of unresolved matters to accumulate that is causing stress and dissatisfaction.My impression is that DJ Alexander has far more clients to service than it has staff to cope.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotGreat experience!
A very smooth process when getting a flat through DJ Alexander. The property manager Natalie was very helpful in supporting me through my application. When this was accepted, Laura was great in guiding me and my flatmate through the application and reference process. All in all great experience!
Thank you, Louis, for this great review. We will pass your feedback onto Natalie, Laura and the Team.
5/5
TrustpilotThis agency was helpful
This agency was helpful, quick and answered all of the questions we had throughout our application with no hesitation. Laura Mctaggart was who we touched base with and she was nothing but helpful and communicated clearly. She really put our minds at ease throughout the process
Thank you, Chloe, for this great review. We will pass your feedback onto Laura and the Team.
5/5
TrustpilotGreat service
Great service, very helpful and happy to assist in every way. Will certainly use again
Thank you, Mrs Rankin, for this great review. We will pass your feedback onto Team.
5/5
TrustpilotAbsolutely no complaints with the…
Absolutely no complaints with the service and speed of reply we’ve received from Asif at DJ Alexander.
Thank you, Rymal, for this great review. We will pass your feedback onto Asif and the Team.
5/5
TrustpilotGreat service and guided us through hiccups!
We sold our city centre flat with DJ this summer, with Sarah McIntyre leading the sale. We had our offer on a new place accepted on a Monday and DJs managed to get us on the market by the end of the week which was amazing. We then accepted a verbal offer by the following Friday. Unfortunately this person then delayed and eventually withdrew their offer but thankfully Sarah did a great job keeping other interested parties in the loop whilst we were awaiting the outcome and we were able to set a successful closing date the following week. Unfortunately the successful bidder later renegotiated their price due to a Buy-To-Let mortgage valuation but again Sarah handled all the communication brilliantly and despite the potential stress we felt very well taken care of. The sale was finally complete at the end of Sept and we wouldn't hesitate to use Sarah & DJs again, thanks!
Thank you, Anna, for this great review. We will pass your feedback onto Sarah and the Team.
5/5
TrustpilotExcellent
Excellent, professional service by the D J Alexander team.
Thank you, Ian, for this great review. We will pass your feedback onto the Team.
5/5
TrustpilotThe service from the point of view with Kieran and Gill for 2/6 Inglis Green Rigg, Slateford, Edinburgh
The service from the point of view with Kieran to advisory with Gill was awesome despite all the obstacles yet they were there to give me a listening hear and advise to solution. To crown it all, they were straight forward, honest, respectfully irrespective of pressure from me, my wife and guarantors as well as that of Goodlord.Emmanuel
Thank you, Emmanuel, for this great review. We will pass your feedback onto Kieran, Gill and the Team.
5/5
TrustpilotSurpassed my expectations.
Since DJ Alexander and their excellent team took over from my previous agent this year, DJ Alexander have surpassed my expectations. Firstly, I would like to thank Caroline Connelly for being courteous. friendly and efficient during our first property inspection, it is also reassuring that I can contact her with any questions I may have regarding my tennancy. Thank you Caroline! The team at DJ Alexander in Glasgow and Edinburgh are on the ball when it comes to repairs, the repairs are done by professionals who, in my experience have been excellent, as all repairs have been done in a timely manner. I would definitely give DJ Alexander 10 stars if I could. Thank you to all the team at DJ Alexander, you are all appreciated.
Thank you for this great review. We will pass your feedback onto Caroline and the Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,116 reviews rated 4.1 out of 5, followed by Aberdeen with 1,982.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
