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★★★★★ 5/5
TrustpilotGreat Maintenance Team @ Dendrow
Have been a tenant with Dendrow now for quite a while, and recently needed to have some maintenance works performed with them at my accommodation. The team have been absolutely amazing! I needed the works performed around also needing to gain entry back into the flat myself, which meant stalling the works at times however the team were super understanding and able to work around my needs. Works done within timeframe and to a very high standard. Great communication throughout and minimal disruption. Thanks guys!!
Luke · 19 March 2020 · Dendrow London (1 Lanark Place)
★★★★★ 1/5
TrustpilotWorst agency I've ever used
Worst agency I've ever used. Welcoming themselves into people's homes with less than 24 hours notice contravening the Housing Act. They are also unresponsive and slow when repairs or other services are needed.
TwoChevrons · 22 February 2020 · Dendrow London (1 Lanark Place)
★★★★★ 1/5
GoogleAwful unprofessional. Kept tenants deposit unprotected!
Kat · 19 February 2020 · Dendrow London (37 Southwick Street)
★★★★★ 1/5
GoogleMy first piece of advice to anyone renting with dendrow is do not expect them to uphold their end of the tenancy agreement. You will regularly be inundated with workers and inspections. On several occasions during my tenancy this happened without notice and without a real explanation of what was happening. As most of my housemates worked throughout the day, this did not prove to be much of an issue but please do keep note of these instances as when you come to vacating the property you will 100% need to open an official dispute.
Dendrow attempted to decimate our deposit via ludicrous charges that were put through their own cleaning company. The flat was rented out in a pretty run down condition and returned in a better state but £700 for cleaning was deducted from our deposit. When we moved in there were broken pieces of furniture, broken fixtures - again not unusual for London but never before have I had an attempt of £1800 deposit deductions for the pleasure. The real stickler was a charge of almost £1000 for a carpet replacement for moth damage under a bed. When we opened this as an official dispute it turned out the invoice Dendrow had used and evidence of pest treatment was over 5 years old and falsified in terms of dimensions of the room in question. Perhaps an oversight but likely an attempt to plunder money from tenants. Some of the charges were laughable including £72 for the removal of a sign the size of a piece of A5 paper. (I appreciate this is a breach but an individual call out charge and commercial waste charge for something that could fit in the bins in the building seems disproportionate). The independent MyDeposit review was a life saver and I cannot thank them enough for protecting us from these dubious attempts to deduct from Dendrow.
I urge you to note down times where they have broken the tenancy agreement as well as you will likely be able to win back vast swathes of the money. They will take a threatening tone with you but remember this is your own money. Better still avoid them like the plague but if you have already entered into a tenancy with them, please be vigilant.
Nick · 26 November 2019 · Dendrow London (37 Southwick Street)
Agent replied
Hi Nick,
Thank you for reviewing your experience with Dendrow International. We take all reviews seriously and respond accordingly.
Just to clarify it was the Landlord who sought deductions from the deposit and we purely work on behalf of the landlord. The landlord also instructed Dendrow Homecare Ltd to carry out works, who are a separate entity to Dendrow International and have different people working within it's team.
You did indeed take the matter to dispute and were awarded accordingly.
The contractor costs were invoiced to the Landlord accordingly by Dendrow Homecare Ltd and were not inflated or instructed by Dendrow International.
I do hope that brings some clarity to the situation.
Many thanks
Dendrow International
★★★★★ 1/5
GoogleMy experience with Dendrow was largely positive during our tenancy, and they were relatively quick to complete repairs when requested. The real face of Dendrow seemed to be revealed when we vacated the property. It is worth noting that on arrival the property was in the regular state of disrepair as seems to be typical for London properties, with lights needing changing, a blocked sink and the flat in need of a general clean and pest control. Fine. I've rented in London for years, you get used to it. On leaving the property, though, I was shocked that Dendrow had chosen to withhold the majority of our deposit, despite us leaving the property clean and in a far better condition than that to which it was given to us. Luckily, after disputing with My Deposits, we were able to get a large proportion of our deposit back. Had we not disputed the case we would have had over £1000 unfairly taken from our deposit. Do not trust them, and do not doubt that they will try and take as much of your money as they can get.
Amy · 26 November 2019 · Dendrow London (37 Southwick Street)
Agent replied
Hi Amy,
Thank you for reviewing your experience with Dendrow International. We take all reviews seriously and respond accordingly.
Just to clarify it was the Landlord who sought deductions from the deposit and we purely work on behalf of the landlord. The landlord also instructed Dendrow Homecare Ltd to carry out works, who are a separate entity to Dendrow International and have different people working within it's team.
You did indeed take the matter to dispute and were awarded accordingly.
The contractor costs were invoiced to the Landlord accordingly by Dendrow Homecare Ltd and were not inflated or instructed by Dendrow International.
I do hope that brings some clarity to the situation.
Many thanks
Dendrow International
★★★★★ 1/5
GoogleDendrow were willing to rent out a property infested with bugs, and then thought it would be legal to try and charge themselves for the repair and take that out of our deposit.
As they seem to do this as a matter of routine, make sure you go through your deposit protection scheme to get it back.
That pretty much sums up the company's approach to rentals.
Most of the admin/front of office staff are perfectly pleasant and helpful. Matthew Wilkinson (a member of the family who own the company I believe) is a dangerous combination of incompetent and thick, but that's why tenant protections exist.
Alex · 26 November 2019 · Dendrow London (37 Southwick Street)
Agent replied
Alex,
Thank you for reviewing your experience with Dendrow International. We take all reviews seriously and are happy to discuss issues with regards to all eventualities.
We are pleased that you were able to use the ADR service with mydeposits. Whilst we endeavour to be as fair as possible as an agency we have to take instructions from our client, being the legal owner of the property and our staff are the liaisons between the landlord and the tenants.
The team member whom you have named is competent individual and has handled many cases in the past. Whilst we understand your frustrations at him, please do remember that our team act on instructions received from the landlord.
We would like to take this opportunity to thank you once again for leaving this review of Dendrow International and would like to wish you the best in your future endeavours.
★★★★★ 4/5
TrustpilotA great estate agency - if you know when to put your foot down
Dendrow's service is efficient and fairly spot-on. I only had a few issues with them over the years:
- For a while, they were coming to my house without providing the legally required 24 hours' notice. When I complained, they said that they weren't the ones making the bookings, so it was out of their hands. It took me complaining on Twitter for them to get their act together, but the manager who called me was very apologetic and it never happened again
- Their inventories aren't perfect. At one point they tried to claim we'd snuck in a sofa that was there when we arrived. Again, the manager was quick to contact me and resolve this issue
- Our electrical box was located behind a fridge and we couldn't get to it. We raised this issue a couple of times, and were basically told that it couldn't be fixed. While I appreciate this, I get the impression that this kind of thing could be seriously dangerous or highly inconvenient in the event of an electrical emergency. Not sure whether to blame Dendrow or the landlord in this case
- They leave signs outside their properties permanently. I'd never seen this done before, and I was honestly a bit peeved that my home was constantly being used for advertising
Now for some positives:
- Dendrow was always quick to respond to queries via email or phone
- Their Fixflo service is excellent for reporting maintenance issues
- Their estate agents are knowledgeable and highly personable - great traits to have when you're looking for tenants
- They (eventually) provided posters outlining rubbish and recycling collection days, as well as house rules. We didn't even mind that this went against their rule of, ya know, not having posters
- The property was completely clean when we moved in
If I ever move back to west London, I'd be more than happy to use Dendrow again, and I'd certainly recommend them.
Philip · 5 September 2019 · Dendrow London (1 Lanark Place)
★★★★★ 5/5
GoogleDendrow International valued my property at 7 o clock in the morning, meaning I didn’t have to take any time off work, In fact they actually volunteered to come at this time.
With an agent that is prepared to go the extra mile I wanted them working for me and they did very successfully
Judith · 4 September 2019 · Dendrow London (37 Southwick Street)
★★★★★ 1/5
GoogleAdvertising by putting leaflets on cars is very annoying.
Lewis · 29 July 2019 · Dendrow London (37 Southwick Street)
★★★★★ 1/5
GoogleJust two words to describe this estate agency (sadly I cannot say staff names): UNPROFESSIONAL AND UNRELIABLE, 100% avoid them, you will never move anywhere with them!
Helen · 29 July 2019 · Dendrow London (37 Southwick Street)
Agent replied
Dear Helen,
We would like to thank you for your review of Dendrow and the Business Development Manager would like to speak with you regarding your experience, however, you are not on our database and we cannot contact you.
I is only through your shared experience that we can better our services and ensure that proper procedures are followed.
We do hope that you have found a home and we would like to ensure you that should you wish to speak to one of the management, the Business Development Manager will be more than happy to resolve the matter for you.
Kind Regards
Dendrow Management
★★★★★ 1/5
GoogleExtremely unprofessional company. Repeatedly changed the asking price of a rental property and then pulled out of a deal after we had paid a deposit (which we are still waiting to get back) just a week before we were due to move in. The agents we dealt with were either incompetent or very rude. Avoid.
Katy · 29 July 2019 · Dendrow London (37 Southwick Street)
★★★★★ 1/5
GoogleThe worst agency EVER. Please AVOID
Patricia · 29 July 2019 · Dendrow London (37 Southwick Street)
★★★★★ 1/5
GoogleIt is the worst agency I have ever worked with, and I have worked with a few! We got so many promises before we moved in to our house, but as soon as we had signed the papers they did not care at all. I could write a book about this mess. If you are thinking of letting or buying through this agency - run while you can!!! Seriously
Markus · 29 July 2019 · Dendrow London (37 Southwick Street)
Agent replied
Dear Markus,
Thank you for your review on Dendrow, it is only through your shared experience that we can better our services and ensure that proper procedures are followed.
It must be noted that Dendrow was not managing the property on behalf of the landlord and even though we did our best to resolve the issues that arose, we had no authority to do any work whatsoever, and as such you were advised to contact the landlord directly. We really do wish that this matter could have been resolved differently. As I am sure you are aware, the landlord was trying to contact yourself and your housemates regarding the deposit.
When Dendrow manages a property, we do our upmost to ensure that every need is met and our tenants are well looked after
We do hope that you have found a home and we would like to ensure you that should you wish to speak to one of the management, the Business Development Manager will be more than happy to resolve the matter for you.
Kind Regards
Dendrow Management
★★★★★ 5/5
GoogleReally good, responsive and flexible company 10/10
Constantinos · 29 July 2019 · Dendrow London (37 Southwick Street)
★★★★★ 5/5
GoogleThe property manager was helpful when my washing machine broke down in the second year and the contractors came to my flat quickly.
Ilene · 29 July 2019 · Dendrow London (37 Southwick Street)
Agent replied
Dear Ilene,
We would like to thank you for your review of Dendrow and wish you every success in your home.
Kind Regards
Dendrow Management
★★★★★ 1/5
GoogleDidn't turn up to the viewing because they 'got the dates mixed up.' I live 2 hours out of London and had gone a long way out of my way to view the property after work. Waste of time. Avoid.
Kate · 29 July 2019 · Dendrow London (37 Southwick Street)
★★★★★ 5/5
GoogleI recently had the pleasure of dealing with your company and in particular with your agent, Oyuna Wadsworth who was without exception the best estate agent I have ever worked with in my various property dealings over the best part of 40 years.
I responded to one of your company’s on-line adverts in Zoopla (I think it was) and received a call within a very short time thereafter. Oyuna arranged for me to see the flat the following day as I requested and took me down there herself late that afternoon. Having established that this was the flat for me she did her very best to negotiate with the landlord all the items I had raised with her.
She also went out of her way to ensure that I was able to secure the flat as soon as possible, which turned out to be less than a week after my first contact with your company. In order to do this, Oyuna was able to think laterally and out of the box to find the perfect solution to whatever problem was presented her. This is a rare attribute.
No matter what I asked of her, she went the extra mile to arrange it with superb efficiency, speed and always with a smile. Oyuna understands well that a happy customer is one who returns and refers.
When I finally got to move in my belongings I found that she had left me a little house warming gift, delicious chocolates and she even took the trouble to choose a card with a cat on it remembering how much I love them) which fortified me during the slog of moving boxes and furniture around.
My thanks to her and to the rest of your team for a very successful move to my new home in Paddington.
Ruth · 29 July 2019 · Dendrow London (37 Southwick Street)
★★★★★ 5/5
GoogleVery flexible and pleasant family-ran agency to deal with.
Miia · 29 July 2019 · Dendrow London (37 Southwick Street)
Agent replied
Dear Miia,
We would like to thank you for your review of Dendrow and would like to wish you all the best in your new home.
Kind Regards
Dendrow Management
★★★★★ 5/5
Googleexcellent service provided by both Branny and lovely peter ,the manager .had very smooth moving in ,professional group.thank you all .the flat is very clean and tidy ,new painted
Mitra · 29 July 2019 · Dendrow London (37 Southwick Street)
★★★★★ 4/5
GoogleThey are really good if you are renting with them, they are generally understanding and Barbara is a delight to deal with. If you have any issues they are quick to solve the issues.
Esli · 29 July 2019 · Dendrow London (37 Southwick Street)
★★★★★ 1/5
GoogleWhen people make mistakes, at the end of the day it is their own fault.
My mistake was to ever contact this company.
Fajzat · 29 July 2019 · Dendrow London (37 Southwick Street)
Agent replied
Fajzat,
We have no record of your on our database. We believe that your review may be fraudulent. As it has been posted at the same time as other reviews of a similar nature on here.
If this is not the case, please contact our office to discuss the matter
★★★★★ 1/5
GoogleConstantly illegally leaving flyers on cars in the area. Very cheap advertising and produces a lot of litter in the area as they're all just tossed on the floor. The worst and most disrespectful estate agent in the area. Fly posting is illegal and they have no right to go around touching everybody's cars. They'll get reported to Westminster council one of these days.
Saul · 29 July 2019 · Dendrow London (37 Southwick Street)
Agent replied
Saul,
Thank you for your review, We have actually changed our marketing policy to ensure that this does not happen.
Please do contact our office should you witness this happening again.
★★★★★ 1/5
GoogleIf you consider using Dendrow services - think again!
Nothing about this agency is professional on any level. Initially, they appear very friendly and laid back but that's just a facade. The moment you encounter any problems or address any issues, Dendrow people become aggressive and unhelpful.
From false information about the bills and wrong property address on the contract to unacceptably rude e-mails - we got it all.
It's essential you double check literally everything they say. Or best - stay away. Would not wish our experience with Dendrow on anybody.
Jay · 29 July 2019 · Dendrow London (37 Southwick Street)
★★★★★ 5/5
GoogleMatt is wonderfully helpful and knowledgeable about the market across London
Luke · 29 July 2019 · Dendrow London (37 Southwick Street)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
