Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotNot a chance in hell
We decided to sell our house a few months back and invited DB Roberts to give a valuation. They gave a very low valuation based old sales figures of other houses in the area (some up to 3 years old sales). Of the 3 valuations theirs's was 20 thousand lower than the other 2 valuation, that not being bad enough but the woman that came out was very pushy saying you wont get better, and you need to list now. We ended up sell within 2 hours of the house coming to market and at 25 thousand pound more than their valuation (Full asking price). It felt that Roberts were just interested in a quick flip at our expense. Wouldnt every approach them again. We sold through Manleys who were, courteous, proactive and yes sightly more expensive but worth the extra.
Jeeeeeeeesuschrist · 4 February 2022 · DB Roberts Oakengates
★★★★★ 5/5
TrustpilotOver the moon 02-02-2022
Over the moon! 02-02-2022Finally managed to pick up the keys to my new dream home!Jay and her team have been nothing but amazing!Had to pleasure to finally meet Jay, Kiri and Sam for the 1st time today .Special thank you to Jay who is an absolute doll, with her help and input she proactively pushed the sale through in my favour and made it all happen.What is meant for you will find its way! Keep doing what you guys do best.....because you are the best!Enjoy the well deserved thank you chocolate box.....lol!Much Love and Best WishesAnita..xxx
Neet · 2 February 2022 · DB Roberts Oakengates
★★★★★ 5/5
GoogleBrilliant job all round
sold, found and completed in double quick time …
M · 8 October 2021 · DB Roberts Wolverhampton
★★★★★ 1/5
GoogleAbsolutely appalling, negligent, untruthful, avoid at all costs. After marketing with DB Roberts and accepting an offer we received no memorandum of sale; made so many phone calls to them over the following weeks to chase up but no-one ever …
Steven · 8 October 2021 · DB Roberts Wolverhampton
Agent replied · 22 October 2024
I am really sorry to hear comments like this, I believe you have spoken to our Wolverhampton Branch directly and unfortunately it seems as if the purchasers simply just changed their mind. We would love to still help get your property sold. … More
★★★★★ 1/5
GoogleThe level of service given has been appaling. We have chosen to take the property off the market with DB Roberts and gone with a different estate agents. They simply dont care, they dont return phone calls or emails or even chase things up …
James · 8 October 2021 · DB Roberts Oakengates
Agent replied · 17 June 2024
We are sorry that you felt the need to put in a complaint in this way, at this moment in time we are not quite sure which transaction this is in relation to as we cannot find your name on our system. If you could please email your complaint … More
★★★★★ 1/5
GoogleBook a valuation, multiple emails and SMS from them to say they were coming, then they fail to turn up. Call them and find that they have failed to plan the visit and can attend. Not only that cant resolve a visit today, when I've booked …
Darren · 3 October 2021 · DB Roberts Stafford
★★★★★ 5/5
GoogleRating only, no written review.
Dominic · 17 September 2021 · DB Roberts Wolverhampton
Agent replied · 22 October 2024
Hi Dominic, thank you for taking the time to review our Wolverhampton Branch. Best Wishes, DB Roberts.
★★★★★ 1/5
GoogleContacted DB Roberts for the details of a property and requesting a viewing. I had absolutely no response despite being chain free, and found the property under offer just one week later.
Nicola · 22 August 2021 · DB Roberts Telford
Agent replied · 13 June 2024
Hi Nicola, we're sorry to hear you feel the need to give us a 1* review. I have looked into this for you and I can see that you requested the property brochure to be emailed to you as you were away and wanted to arrange viewing on your … More
★★★★★ 1/5
TrustpilotAbsolutely appalling
Absolutely appalling, difficult to imagine experience could be any worse - complete lack of honesty or transparency in our dealings with DB Roberts Wolverhampton. We accepted an offer but after 6 weeks of regularly asking them for updates and being assured that everything was progressing well, we finally discovered the buyers' listed solicitors had not even received a memo of sale from DB Roberts or any instruction from the buyers, and the buyer was not serious at all - everything collapsed at that point. Complete waste of time. Had to start from scratch with a proper estate agent.
Steven · 18 August 2021 · DB Roberts Oakengates
★★★★★ 1/5
TrustpilotDB Roberts do nothing to help the…
DB Roberts do nothing to help the purchase or sale and big Shame on you for recommending Premier Property Lawyers to your customers, worst conveyancing lawyers on earth and DB Roberts do nothing to help the purchase or sale, 2 completion dates missed, 3rd exchange date due on monday which will be the last and all sales will collapse if not completed on monday.
Nick · 16 July 2021 · DB Roberts Oakengates
★★★★★ 2/5
GoogleRating only, no written review.
Lamara · 22 June 2021 · DB Roberts Stafford
★★★★★ 5/5
GoogleRating only, no written review.
Steph · 22 June 2021 · DB Roberts Oakengates
★★★★★ 1/5
GoogleAbsolutely useless. Don't waste your time with them they clearly don't care about anything. Polite and friendly in person and then don't answer emails or phone calls. I was told I'd be called back once someone was available and still haven't received that call. Very unprofessional. Don't be fooled by the smiling faces.
Michelle · 22 June 2021 · DB Roberts Oakengates
Agent replied · 17 June 2024
Hi Michelle, sorry to hear that you feel this way. We have no record of what property this is in connection to. If you could please call us on 01743 284990 we will get some more information from you and we will be happy to look into this further. Thank you, DB Roberts.
★★★★★ 1/5
TrustpilotI would be more than happy to recommend…
I would be more than happy to recommend you use D.B Roberts... if you want to be lied to on a regular basis and enjoy dealing with incompetent, unprofessional people who seem to be happy to waste your time and money. I can not begin to explain how difficult D.B Roberts made my life for 6 months. We put our home on the market with D.B Roberts and it sold in 3 days (had 3 offers on the same day, and took the offer that they advised), then after 3 days the offer disappeared, not to worry D.B Roberts sold it again, this time it took 2 weeks for that sale to fall through. So, after 3 weeks of accepting offers and having them fall through we finally got another offer for the asking price. Matt Gilbert was our man (he was the captain of this doomed trip on the sea of incompetence and lies), to say that Matt lied to us every time we spoke would probably be a slight exaggeration, I think at least 10% of what he said was the truth, for example I'm pretty sure his name was Matt, other than that you really cant believe anything that he said. The great thing about D.B Roberts handling our sale was that we were in a small chain with 3 properties involved, not the most difficult of situations. I had our mortgage agreed, as did our buyers and the other buyers were cash buyers. Great stuff. The only issue being (as we found out after 4 months) was that the cash buyer was awaiting their funds to be transferred from their unknown, wealthy uncle and/or the recently crowned prince of a far off land (cant remember which one). In reality, the cash buyer was someone who didn't actually have the cash available to buy the property and wouldn't be in a position to buy the property for at least a year. D.B Roberts purposely kept this information from me and my buyer, this resulted in me spending over 4k in legal costs and surveys without having any real chance of completing the sale/purchase of my property.
Wesley · 7 June 2021 · DB Roberts Oakengates
★★★★★ 1/5
TrustpilotThis story goes back to pre 1st…
This story goes back to pre 1st lockdown.Listed my house with them last year, they sent round several waste-of-time viewers who had no intension of buying. After about 10 weeks we got an offer, then we went into lockdown. I asked them several times for an update, they said everything was on track, nothing to worry about, but they refused to put the SOLD board up saying it's not something they do, alarm bells are now ringing. Other local DB Roberts properties had SOLD signs up. Again further updates, everything was fine and on-track, but still no SOLD board. Then as I predicted, the day lockdown ended, they told me the buyers pulled out, I believe they pulled out long before, but didn't tell me in order to stop me going with another agent mid-lockdown. I immediately sacked them and went with another agent and the house sold in four days. DB Roberts were insistent that I cannot relist my house with another agent due to the terms of the contract, which was worthless as they also promised to provide a professional service, so they were in breach of contract anyway. 12 months on, we've been in our new house for a while now. Yesterday I got a call from DB Roberts saying someone wants to view my property - eh, we've been moved out for nearly 12 months. I just hung up on them as I couldn't be bothered dealing with their incompetence. I got an email, saying we got cut-off, we didn't I hung up. I checked their website and Rightmove and low-and-behold, they had relisted my old property and started arranging viewings. I contacted the current owners and they confirmed it is not for sale.So DB Roberts relisted my old property and contacted me to arrange viewings when I don't even own the property nor is it for sale.Their incompetence has found a new level, plus they may be in breach of the DPA.
George · 6 May 2021 · DB Roberts Oakengates
★★★★★ 1/5
TrustpilotAppalling service
I am still waiting to complete on my property sale, 6 months down the line. I have a cash buyer, there is no chain and the property has been empty for 10 months. I have never experienced such consistently poor customer service. I receive no emails or calls from the conveyancer, even after multiple requests. Nothing is ever done by them unless I get on the phone and complain, nag and push. My personal conveyancer is never available so I have to speak to a different member of the team, and he never returns my calls. He didn’t even keep the initial introductory interview, or apologise for his rudeness! The quote I was given for the conveyancing has doubled, God knows why, they’ve done nothing to earn it! For goodness sake people, don’t use this company. You will be very disappointed, get very angry and be out of pocket. I wish I had thought to look at reviews first, I am clearly not the only one!!!
Annie · 6 May 2021 · DB Roberts Oakengates
★★★★★ 2/5
TrustpilotRepossession purchase.
Was purchasing a repossession via D B Roberts - no sense of urgency and the lawyers acting on behalf of the bank were so S L O W.This compounded with me losing the property (this happens with repo’s I get it) but D B Roberts were quite two-faced about the fact a conversation of initially “we won’t show the property to anyone else, consider it yours”: to me finding out they were in fact doing exactly the opposite! Of course they are obliged to, but don’t bulls**t customers and always be transparent. It doesn’t aid your reputation (which is pretty poor as it is) by ‘people pleasing’, which ends up as a pie in yours - and my - faces.I had to do ALL of the chasing in obtaining information required to try and hurry along the transaction -D B Roberts seemed content to let this happen and not help me by liaising with the lawyers of the property, to aid a timely transaction.As it was, and as is law with a repo, someone came in with a higher offer and suddenly it seemed everything sprung into action and the property was sold quickly from then.There’s a touch of sour grapes in my review - but, ultimately, the service wasn’t great which aided in the fact I didn’t get the property I wanted. A frustrating and fraught experience!
RichKeds · 25 April 2021 · DB Roberts Oakengates
★★★★★ 5/5
GoogleRating only, no written review.
Jean · 17 September 2020 · DB Roberts Wolverhampton
★★★★★ 1/5
GoogleSteer clear of this agency. Complete amateurs and made mistake after mistake. Would not recommend.
Glynn · 17 September 2020 · DB Roberts Wolverhampton
★★★★★ 1/5
GoogleSaturday 2/11, I waited 35min for the agent to come for the visit, the email confirmation and texts clearly stated the time... No excuses from them... Unprofessional.
Pierre · 17 September 2020 · DB Roberts Wolverhampton
★★★★★ 1/5
TrustpilotUseless...
We purchased a property and DB Roberts were the agents, the worst experience i have ever had! They are not proactive they do not respond to queries or call back you have to constantly chase and chase...Not recommended at all!!!
Nichola · 27 August 2020 · DB Roberts Oakengates
★★★★★ 5/5
GoogleThe staff is amazing! Very helpful. Highly recommend Sue. She is always there ready to help deal with the problems and makes the purchase to go smoother and faster. Never disappoint. She is happy to give 110% for everyone.thank you Sue and thank you for all in Db Robert's highly recommend
Viktoria · 22 August 2020 · DB Roberts Telford
★★★★★ 1/5
TrustpilotNo communication
This has to be quite simply the worst estate agent that I have dealt with. After renting properties for a number of years, my partner and I have been looking at buying our first home, and after sending various e-mails enquiring about a selection of properties, we received no acknowledgement of receipt or any communication about any of the properties we were interested in. Instead, we have had to chase them regarding these properties and their details, to which they offered little-to-no advice other than: "It's on the website."On the telephone, the sales assistant did not seem bothered that we were interested in any of their properties, and it was more of an inconvenience that I was ringing. I had to ring a further 3 times to ensure we had an appointment for the house we were looking at, as there was absolutely no communication from their end, only to be told on the phone in a stern tone: "Well, you can't do this weekend, so it'll have to be next weekend."When the booking for one house came through, so did another (which we didn't ask for) and this time another sales assistant in a different office seemed quite put out that I cancelled this viewing after "He only just booked it in."During this week, using RightMove, we have discovered that the house has been taken off the market (Wednesday) - and subsequently taken off their website - but we have received no communication about the change in circumstance. Since seeing the change on both their website and the RightMove app, we have waited Yet again, I have had to ring them (two hours before we are meant to view the property) to check if it has indeed been taken off the market and our viewing has been cancelled. Upon ringing, I was told that the property had only just been taken off the market this morning (Saturday), however seeing this, we know that is not the case. I was also told a cancellation text message had been sent out, but as of yet, nothing has been received. As a customer, I should not be having to chase estate agents for a viewing to a property, or even for an update on situations. I certainly shouldn't have to see if properties have been taken off the market via an app and have no dialogue with the agents beforehand. For a company with a fair amount of offices and many properties that are being dealt with in the West Midlands area, you would expect a much higher level of service, and a much improved line of communication from the very start of the enquiry process. We have rearranged freetime and holiday time in order to view this property, and it has been cancelled, but only because we acted.
Adam · 15 August 2020 · DB Roberts Oakengates
★★★★★ 5/5
GoogleThese guys and gales are brilliant.
So Professional from start to finish.
Can't recommend them high enough.
If you want your property sold.... use these
Gary · 22 June 2020 · DB Roberts Stafford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
