Trusted Agent profile
★★★★★
934 reviews across 2 offices and 3 platforms
Cumbrian Properties has two offices, in Carlisle and Penrith. Together they have 934 reviews on three platforms, rated 4.8 out of 5 overall.
787
Reviews on Google
All 2 offices
90
Reviews on Facebook
All 2 offices
57
Reviews on Trustpilot
Business-wide
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Cumbrian Properties's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Cumbrian Properties is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Cumbrian Properties branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in seven years, the group and its branches: 2026, 2025, 2024, 2023, 2022, 2021, 2020. A British Property Awards winner every year since 2020.
2025 3 Gold and 1 Bronze across two branches The British Property Awards 2025 winners
2024 2 Gold The British Property Awards 2024 winners
2023 2 Gold and 1 Bronze The British Property Awards 2023 winners
2022 2 Gold The British Property Awards 2022 winners
2021 2 Gold The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI used Cumbrian Properties to let a house for me and my husband. They are really helpful in finding a house for me. They are very reliable and approachable all the time. They also maintain good communication.
Thank you for your 5 star review Rosmy!
5/5
GoogleMaria was super helpful and lovely to deal with.
Thank you for your lovely review for Maria Adam!
5/5
GoogleBrilliant service, Karen specifically helped us along the way, super quick to respond and super helpful! Lettings department also amazing, been a long time customer!
Thank you for the 5 star review!
5/5
GoogleWe have used Cumbrian Properties lettings services for a long time to rent out a house. In all those years they have always been 5⭐️ the staff always keep you in the loop with tenants, issues, gas/electrical certificates etc. The ladies are worth their weight in gold and provide an excellent service from the lettings through to their maintenance department. They have now just dealt with the sale and cannot complain about any of that, competitive pricing and once again an excellent service. Thanks ladies for all your hard work.
Thank you so much for your lovely review Helen!
1/5
TrustpilotAVOID like the plague!!
I viewed my dream property with them last year and immediately offered the asking price. I had completed on my previous property that very day, and as such was end of chain, only needing a mortgage that was 2 x my current salary, and less than 13% of the asking price. A no brainer one would think. But I was told I was outbid by a cash buyer. I viewed a property marketed by them last month, and the owner of said property (who was conducting the viewing) said that Cumbrian Properties had me down as still needing to sell my property (this 8 months after having completed, to be clear). Maybe it made no difference to the sellers of my dream home, maybe they just saw the extra £10k offered by the cash buyers and thought “____ it”.. BUT if they went with them because they thought I was still needing to sell..? Do yourselves a favour and avoid these estate agents. If you are a prospective seller - they will not tell you the truth If you are a prospective buyer - don’t bother unless you’re a cash buyer. Nearly a year on from completing on my previous sale and I’m still yet to find anywhere to buy. It may sound stupid, but that property has ruined others for me, and to think that I may have lost it because of some stupid, simple clerical error is sickening. Cumbrian Properties: Do better!!
5/5
GoogleSo… we contacted Julie on a Friday afternoon at short notice to view a property. She contacted Jodie who changed her movements to show us the property the following day. Jodie told us everything we needed to know about the property. We then made an offer to Sarah who was excellent and after a price adjustment, a fair deal done in less than 72 hours. Professional, responsive with no messing about. Top drawer service from them all. P&M👍
Thank you Paul, we will pass your comments onto Jodie & Sarah!
4/5
GoogleVery professional and punctual.
Thank you!
5/5
GoogleExcellent experience with Cumbrian Properties. Their valuation was exactly right, leading to a quick sale of my house and they were helpful and friendly throughout the process.
Thank you for the 5 star review!
5/5
GoogleBrilliant service a special thanks to Hayden for keeping me informed about what was going on with the sale of my property
Thank you for the 5 star review!
5/5
GoogleI bought a house through this branch. Hayden and Karen were both great to deal with, thanks :)
Thank you for the 5 star review!
5/5
GoogleI chose Cumbrian Properties many years ago to purchase my house in Penrith. As the buying process went very smooth it was a no-brainer to go with them again. The staff were extremely helpful, and especially Hayden and Karen were an absolute pleasure to work with whose support was invaluable. I highly recommend Cumbrian Properties for their professional manner.
Thank you for the 5 star review!
5/5
GoogleGreat service and very professional people, Having dealt with Sarah and Aimee at the Carlisle office. We would recommend this estate agent.
5/5
FacebookI can't thank Cumbrian properties enough, especially Sarah Nelson. Faultless service from start to finish. Sarah is so friendly and efficient and went above and beyond selling my property.
5/5
FacebookI can’t thank Sarah enough for all her help and support. The service and communication was superb from start to finish. Would have no hesitation in recommending.
5/5
GoogleWhen I initially moved to the area, they assisted me with finding a house. After 2 years, the landlord was selling the property I was renting but Cumbrian Properties were very helpful and found a new property for me to move into straight away. They have been very helpful with everything. Special thanks to Maria who assisted me with both houses.
1/5
TrustpilotRightmove and asking people to reduce is their selling method
No promoting of property. No negotiation skills. Poor communication when it matters but can phone to tell you how many people have viewed on Rightmove. No concerns for the safety of their clients. Not bothered about questioning if potential viewers are in a position to buy. No consideration for pets at the property. Adrian the manager does not respond to emails addressed to him. £300 to get rid of them.
2/5
TrustpilotUnsafe property rental
I used Cumbria properties to rent an apartment, initially they were very responsive and I was happy with the service. I have since moved out of the property as the landlady has been nothing short of a nightmare, the property had mushrooms and dry rot which had been covered up during viewing of the property. Once moved in Cumbrian properties then passed everything to the Landlady and basically washed their hands of any complaints. It was a fight to get out of the property early due to health concerns and possible structural issues, and the landlord is doing her best to keep as much as she can from the deposit. I wrote a complaint to Cumbria properties and just never received any communication back. I just don’t understand how they can tenant find, advertise properties with out checking if they are fit to rent out. After being made aware of the issues, they still helped the landlady find another tenant for the day after I moved out so the cycle continues!
5/5
GoogleOutstanding people ,what a pleasure to do business with, open, friendly and straight forward.. Highly Recommended
Thank you for the 5 star review!
5/5
GoogleWorked with Cumbrian properties twice now, fantastic company. Very clear in their communication, managed to work well with my busy schedule and followed through fully. Rebecca Carr was fantastic throughout the process of buying a property from them. Highly recommend
5/5
FacebookWe live in Kent so selling my late brother in laws house sale proved a challenge.I’m pleased we chose Cumbrian Properties to handle the sale and we have been delighted with Rebecca’s personal service.
5/5
GoogleJust moved in to my new flat, everyone at Cumbrian properties were amazing and helpful with everything, would recommend to anyone who’s is looking to rent or buy
5/5
GoogleBrilliant thank you, especially Jackie M who was communicative and helpful!
Thank you for the 5 star review!
5/5
GoogleA great team of kind and helpful workers.
1/5
TrustpilotNo attention to detail
They claim that they ‘managed’ our property for over ten years while we were living abroad. When we decided to return, and the tenants departed, we realised how little attention this agency paid to detail. Their inspections were superficial. For example, the tenants built a massive wooden structure in the garden to house a massive IBC tank. This structure was abandoned, and we need a skip to remove it. All our gardening tools are missing, including an inside ladder, an electric chainsaw and an electric lawn mower. There is not even a screwdriver left in the garage. An inside door is missing, and most locks have problems, including the front door. A sink was removed, and a shower was removed. The central heating is not working. The wooden floor panels are wrecked. The attic is full of rubbish, and we must pay for a skip. All the electrics and plumbing need fixing. We don’t talk about the garden. I’m not sure how they do their inspections, but in our case, it is clear there were none.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Carlisle has the most, with 779 reviews rated 4.8 out of 5, followed by Penrith with 212.
Yes. In The Trusted Agent 2026 awards, Carlisle won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 15 other industry awards since 2020.
