Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleAppalling service.
I am a new landlord.
Tenant has paid in advance and 3 weeks later I have not received anything. They can’t even produce a statement even though they have told me the amount I am due.
My complaint was passed to the sales manager who promised payment - nothing and when I chased up - she had left the business.
The branch has now escalated my problem to senior management and still nothing.
I want to terminate my contract but can’t.
Not fit for purpose.
Telephone calls always go to voicemail and Rarely returned.
Landlords (and tenants) beware.
Update following reply from the Owner.
Still waiting for a call to be returned (1 week ago) still absolutely no response from senior team - hooray - some money has been received - it took 4 weeks but alas no sign of a statement to reconcile the amount.
Will · 16 April 2024 · Crucible Homes Rotherham
Agent replied · 17 June 2024
Hi Will, we're really sorry to hear about your experience - we never want any of our landlords, tenants or clients to have a negative experience with us. At Crucible we work really hard to ensure all our clients have the best service and are sorry that you feel this way.
The team answer calls and voicemails as quickly as possible, as prioritising our clients and their needs is incredibly important to us. If there have been instances where a call hasn’t been returned, we apologise for this.
I can assure you that our senior team were on with resolving this as quickly as possible and hope that this matter has now been sorted to your satisfaction.
★★★★★ 5/5
GoogleGreat In-person Serive but it might take a few attempts to call them but overall great service
Jack · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 1/5
GoogleThey're not very good at getting back to you, in fact they don't! I've been in the office three times and rung twice over the last few weeks and I'm still waiting for them to contact me. This is the chapeltown branch not the Hillsborough one .
Lynn · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 5/5
GoogleRating only, no written review.
Joni · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 5/5
GoogleRating only, no written review.
Izabela · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 5/5
GoogleRating only, no written review.
Dany · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 4/5
GoogleClean and Tidy homes
Alan · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 4/5
GoogleGreat at their jobs friendly service
Darren · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 5/5
GoogleFriendly staff, always kept us informed with the progress of renting the house we are currently in. Quick to respond to any questions that needed answering.
Deborah · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 4/5
GoogleThe team were very respectful and thoughtful as I sold my late father's house !!! They kept chasing a difficult and complex sale . Would highly recommend ! Special thanks to Libby !! ☺️☺️
Jo · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 1/5
GoogleI had a promising telephone conversation with one of the agents to book a viewing. She then sent me a video of the property and asked that I reply to the email to arrange the viewings, which I did the same day. I haven't heard back since. I followed up the next day with phone calls and could not speak to anyone, so I left a voice message. I followed up 2 days later by calling (due to the weekend) after not hearing back from them, and after mutiple attempts, the agent who answered proceeded to say that they are fully booked for viewings, as the phones have been ringing off the hook, and there is nothing she can do. How very frustrating and unprofessional!
Edit very rude and unpleasant staff. AVOID AT ALL COST
Child · 16 April 2024 · Crucible Homes Chapeltown
Agent replied · 13 June 2024
Thank you for leaving your feedback, we're sorry about the experience that you had with us. Please could you email sales@cruciblehomes.co.uk so we can look into this.
★★★★★ 5/5
GoogleNew rental in a new city for us. Crucible communicated well and helped us to get proof of rental in time for our kids' school applications.
Tom · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 5/5
GoogleGreat service and support. I must call out Beth Norman who went above and beyond helping us through the process and providing support on moving things through as quickly as possible.
Bigman · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 5/5
GoogleI came into the office for advice on putting my property on the market, Libby was very informative and when my mortgage ends in the next year I will certainly use Crucible to sell my house
IssacRai · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 5/5
GoogleHad a very nice an easy appointment booked, Then had a very helpful young lady show me round , who then answered all my questions and came back to me the next day with answers that needed more time to find out . The offer process was made very easy and not too much time passed before my offer was accepted. So a very good experience from the start and cannot praise them enough.
and a special a thank you to
Liberty Sykes for all her help.
Tony · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 5/5
GoogleThe team at the Crucible have been very helpful and professional. The viewing and negotiations after the viewing have been exceptionally convenient and stress-free. Izabella in particular has been very helpful and did her best to help both parties. I did not manage to buy the property due to my own financial circumstances but certainly I fully recommend Crucible for any prospective home buyer.
Masoud · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 5/5
GoogleBeth has been great at keeping in contact and keeping everyone on track, great communication from her and always at the end of the phone! Libby helped out to get our contracts exchanged and even managed to get a contractor out for a last min boiler service on the same day! Great team!
Heather · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 5/5
GooglePurchased a home in Grenoside via Crucible Homes. Very satisfied with their communication and professionalism and would not hesitate to use them for future property transactions either buying or selling. Many thanks Izabela and Beth :-)
Puma · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 5/5
GoogleLiterally couldn't recommend Crucible enough! We were a little hesitant to use Crucible as we hadn't seen many of their Boards in our area (S8), but after loads of viewings we received 7 offers and were blown away with the price they got for our property. The team are genuinely friendly and very professional, and made the whole process completely stress free. Thank you to the whole team for your hard work in getting us over the line!
Samuel · 16 April 2024 · Crucible Homes Chapeltown
★★★★★ 1/5
GoogleWorst rental company ever to deal with. All enquiries regarding repairs ignored all phone calls and emails ignored then they have the cheek to say the property was unclean. It took 3 days to Clean it before it was habitable.... Photos to prove it.
Julia · 23 March 2024 · Crucible Homes Sheffield
★★★★★ 4/5
GoogleI’ve used Crucible (formerly Rotherlets) for many years and have no complaints. Especially in the latter years where circumstances were made difficult. The staff have always been supportive namely Helen, Dawn and Danielle and my eventual sale of the property was made easy by their help and diligence.
Darren · 23 March 2024 · Crucible Homes Sheffield
★★★★★ 5/5
GoogleI had a valuation booked by Jemma, it was booked in quickly and with professional service. Would use crucible again
Chris · 23 March 2024 · Crucible Homes Sheffield
★★★★★ 5/5
GoogleFriendly team and very responsive! What's not to like! Brandon is my go to person and nothing us too much for him. Helpful, polite, professional, highly recommend!
Samantha · 23 March 2024 · Crucible Homes Sheffield
★★★★★ 1/5
GoogleRent a property the most ignorant people on the planet been waiting on simple repairs over a year now
Andrew · 23 March 2024 · Crucible Homes Sheffield
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
