Every review we hold for the Rotherham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWorking with Brendan at Crucible Lettings has been a genuinely positive experience. He takes the stress out of property management and makes everything feel straightforward and under control.
Brendan is always approachable, responsive, and solution-focused. He keeps me informed, handles issues quickly, and clearly takes pride in doing the job properly. It’s reassuring to know my properties are being managed by someone who truly cares about both landlords and tenants.
I wouldn’t hesitate to recommend Brendan to anyone looking for reliable and professional property management.
Tony · 16 March 2026
★★★★★ 5/5
GoogleAfter recently completing a management move to Crucible Homes from another agent, I could not be happier with the service I've received over the last 4 months.
From day one, Brandon and Olivia in the lettings department have looked after my property brilliantly. They've offered great advice throughout, kept me up to date with the new changes to Renters' Rights coming up, and have managed everything seamlessly. The whole process has been smooth, organised and completely stress-free thanks to their friendliness, expertise and proactive approach.
Also a special mention to Lauryn in accounts, who has been fantastic - always sending statements promptly and staying on top of rent payments. It's reassuring to know everything is handled so efficiently.
Overall, Crucible are a fantastic team who genuinely care about both landlords and tenants and have made me feel comfortable and at ease from the beginning. I would 100% recommend Crucible Homes to anyone looking for professional and reliable property management!
Janet · 16 March 2026
★★★★★ 5/5
GoogleThank you Gemma for all your help with valuing our home. From start to finish, your communication has been amazing and you’ve kept us informed every step of the way. We really appreciate all your support and professionalism, you’ve been fantastic. Thanks so much! Gemma and Andrew
Gemma · 16 March 2026
★★★★★ 1/5
GoogleAbsolutely disgraceful company!
Told my pensioner mother in law after 7 years to vacate the property in the matter of weeks this is how they feel fit to treat people that have never missed a payment as long as she been there.
They even had apartments available at the time of contacting her but never put these forward as an alternative.
What company would see fit to do this to a pensioner!
Me and my wife rang them there is absolutely no customer service from them.
You should be ashamed of yourselves!
If you are a tenant looking for a property think twice before entertaining these cowboys.
Nathan · 16 March 2026
★★★★★ 1/5
GoogleOne of there landlords that they rent the house out for called Paul is a nightmare. Arranged work to be done then lies about leaks then expects his money back. Letting agents will not do anything about it. All they care about is the small % … More
George · 19 March 2025
★★★★★ 5/5
GoogleThanks Gemma, you're the best 🌟 …
Jodie · 16 March 2026
★★★★★ 1/5
GoogleAppalling service.
I am a new landlord.
Tenant has paid in advance and 3 weeks later I have not received anything. They can’t even produce a statement even though they have told me the amount I am due.
My complaint was passed to the sales manager who promised payment - nothing and when I chased up - she had left the business.
The branch has now escalated my problem to senior management and still nothing.
I want to terminate my contract but can’t.
Not fit for purpose.
Telephone calls always go to voicemail and Rarely returned.
Landlords (and tenants) beware.
Update following reply from the Owner.
Still waiting for a call to be returned (1 week ago) still absolutely no response from senior team - hooray - some money has been received - it took 4 weeks but alas no sign of a statement to reconcile the amount.
Will · 16 April 2024
Agent replied · 17 June 2024
Hi Will, we're really sorry to hear about your experience - we never want any of our landlords, tenants or clients to have a negative experience with us. At Crucible we work really hard to ensure all our clients have the best service and are sorry that you feel this way.
The team answer calls and voicemails as quickly as possible, as prioritising our clients and their needs is incredibly important to us. If there have been instances where a call hasn’t been returned, we apologise for this.
I can assure you that our senior team were on with resolving this as quickly as possible and hope that this matter has now been sorted to your satisfaction.
★★★★★ 5/5
GoogleA huge thank you to Brandon who has been a great help with the sale of our house.
His professionalism, his dedication to the job, has really shone through, at times when I thought it was all impossible!
Thanks to all at Crucible - Dawn & Gemma - you are all a credit to your team!
Would 100% recommend this service.
Natalie · 16 April 2024
★★★★★ 5/5
GoogleHaving experienced a poor service from a previous estate agent in the area, Brandon was really good, he was helpful and realistic and let us view the property at ease. Nothing was too much hassle. Thanks again for the great service from start to finish.
Nicole · 29 September 2024
★★★★★ 5/5
GoogleThank you to Brandon Smith he is such a competent and proactive individual. He has been extremely helpful and provided such a great service which we are so grateful for.
Joshua · 16 March 2025
★★★★★ 1/5
YellBug Infestations, Poor Service & Rude Staff... Steer clear!
Their portfolio at Dun Works is ran awfully, with the bin stores recently becoming the place of transaction for dealers which has been reported to the police. I personally had people attempting to climb through my windows in an attempt to burgle my property, to which Crucible offered no help in resolving. No cameras on the properties, charging people for parking after promising tennants it would remain free and constant interruptions from contractors because they're unable to properly plan a course of action. Bug infested flats, poorly finished and in turn managed by people incapable of their jobs.Steer clear.
DisgruntleT · 16 June 2020
★★★★★ 5/5
GoogleI have used Crucible's letting service many times and have had no problems at all. Recently, Ruth came out to view my property, gave me advice, took photos, advertised and then found me a tenant within a week. After the application was completed, my tenants moved in and I received a copy of the tenancy agreement, statement of account and payment. All good communication, quick email replies and friendly office staff. Well done Crucible!
Cathy · 25 January 2025
★★★★★ 5/5
GoogleEmma went above and beyond helping liase with both sides solicitors and as a buyer I felt very comfortable that she was helping both sides of the sale. Constant updates and chasing for us.
Jab was very efficient and honest in our initial viewing and likeable.
Gary was happy to show us round twice more even though we had already booked got the house and was quick and efficient with all queries we had
All round positive experience. Wish I had sold with them too!
Shaun · 16 April 2018
★★★★★ 1/5
GoogleTriple check on everything. I was due to get one of the houses, on the day of arrival the house was missing MAIN front WINDOW. Back door was clumsy, kitchen door was about 7" shorter than the frame!!! Best thing, they offered me to move into a house like that! To top it off the house was "redecorated", by their meaning, paint over old wallpaper that is rolling up on all on the edges and all of the above written. Around window frames it was an utter disaster. Due to the multiple delays on the house I had to move into a friends house and the first available house through them thereafter. Otherwise would end up on the street. The stress and unprofessional behaviour by them was above and beyond anything ever faced before. That is not even the end of all the problems either. As written in very first sentence, follow that, if chose to rent through them. Best to look elsewhere.
Sofia · 16 April 2017
★★★★★ 1/5
YellDo not use this agency if your a landlord
If your a landlord avoid this agency, I used them to find me a tenant and take care of property for the past three years, I decided this year that I would visit the property to see what condition it is in, I went up in January and was shocked and disgusted at the state of my newly refurbished property, there was filth and muck on the walls, broken door handles, rubbish dumped in garden, blocked drains, I mentioned all this to the agents and they just laughed it off, especially Andrea Cooper, she's rude and arrogant, I've taken my complaint to the property ombudsman who are investigating this and I have severed my contract with them, I mean what was I paying them for, the house looked dilapidated, since I've took over the tenants are taking better care of the property, on each inspection the agent would just walk in and out of the property in less than two minutes and never looked at the grounds, the staff and the service is disgusting, do not leave your property in their hands.
SayeedaH · 23 September 2016
★★★★★ 4/5
GoogleThank you to ruby Elderkin for her support and caring responses during what has been a traumatic nine months
Ruby is worth her weight in gold!!!
Angela · 28 November 2024
★★★★★ 5/5
GoogleA massive thanks to Jab and his fantastic team at Wickersley for selling my home. To Danica and Emma with their unending patience and keeping me positive when I was ready to give up. I really appreciate how you kept me up to date, chased everyone up and always returned my calls or emailed me back. Not forgetting Gary who i could always rely on to pass on my messages.. what a great team..!!!
Jane · 16 April 2018
★★★★★ 5/5
GoogleAll the staff are extremely friendly, helpful and supportive, helping to take stress out of a situation. Going above and beyond to help us move forward.
Joanne · 16 March 2026
★★★★★ 1/5
GoogleWorst rental company ever to deal with. All enquiries regarding repairs ignored all phone calls and emails ignored then they have the cheek to say the property was unclean. It took 3 days to Clean it before it was habitable.... Photos to prove it.
Julia · 16 April 2024
Agent replied · 17 June 2024
Hi Julia, we’re really sorry to hear about your experience. Please would you be able to drop us an email to sales@cruciblehomes.co.uk so that we can find out a little bit more about the issues you’ve had and try and resolve these. Thank you.
★★★★★ 5/5
GoogleFriendly team and very responsive! What's not to like! Brandon is my go to person and nothing us too much for him. Helpful, polite, professional, highly recommend!
Samantha · 16 April 2024
★★★★★ 5/5
GoogleWould just like to say how Fabulous the Crucible Team have been with my parents house. Previously we have had some terrible experiences with other agents, so this made us very wary, but I would highly recommend Crucible to anyone who is wanting to buy, sell or rent a property. A special mention to Danica and Emma Fb who have Fantastic throughout the whole experience.
Georgia · 16 April 2018
★★★★★ 5/5
GoogleVery quick to deal with our requests, great and friendly customer service, very responsive. Would recommend 100%
Jozef · 16 March 2026
★★★★★ 5/5
GoogleA lovely company to deal with and very helpful at every turn; particularly Gary Emma and Danicka. As first time buyers and very naive in the process of buying we could have had a much more stressful experience; however Crucible were excellent at every turn. Thank you for everything; looking forward to meeting you on the 6th April!
Many Thanks Jess Dinos and Bump
Jessica · 16 April 2018
★★★★★ 5/5
GoogleCrucible Homes at Wickersley did an excellent job from start to finish when I recently purchased my property and helped throughout the process contacting my solicitor and the vendors solicitor to make the process quicker. Emma Broadhead and Abbey Bower were both very informative, friendly and professional throughout.
Mary · 16 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
