5/5
GoogleI recently bought my first house through Cox & Co and found Josh and the team to be insightful, accommodating and very patient - despite what turned into a complex purchase. Would highly recommend ++
Trusted Agent profile
Cox and Co estate agents in Hove and Edinburgh
★★★★★
448 reviews across 2 offices and 3 platforms
Cox and Co has two offices, in Hove and Edinburgh. Together they have 448 reviews on three platforms, rated 4.8 out of 5 overall.
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Our offices
Cox and Co's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Cox and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Cox and Co office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe sold our flat through Cox and Co. The service has been excellent. The team at Cox and Co have been fantastic from start to finish. Josh was quick to respond and very knowledgable.
Agent replied · 11 June 2024
Thank you so much for taking the time to leave this review
5/5
GoogleWe sold my father's property with Cox & Co, from the start they ( Marc & Josh) were perfect guiding & advising at every stage. From each step of the sale they were faultless with their communication (via email & telephone calls), it's very rare these days to experience this level of customer service. I wouldn't hesitate recommending Cox & Co......great advice throughout, easy to talk to, professional estate agents who know their customers requirements. Five star!!!!! Thanks Gemma
1/5
GoogleMy tenure with Cox and Co Letting Agency has been an exercise in patience and resilience, marked by instances that unfortunately cast a shadow on the overall experience. Communication hurdles with Cox and Co persisted, with delays in responses leaving us feeling uninformed and frustrated. This ongoing challenge created a cloud of uncertainty around important matters related to the property, and the difficulty in obtaining timely and effective communication became a persistent source of inconvenience. Regrettably, My experience with Cox and Co was impacted by instances of gaslighting, which added an emotional toll to an already challenging situation. Attempts to address concerns were met with dismissive responses, and it became apparent that the main point of contact for these issues was Mike Erskine. His dismissive and unprofessional conduct left us questioning the validity of our concerns, contributing to the strain on my tenancy. In an effort to assess the severity of the problems i faced, I enlisted the help of a joiner. Their professional assessment highlighted the subpar repair standards and further confirmed the validity of our concerns regarding property maintenance. The agency's approach to maintenance and repair standards, as highlighted by the independent joiner, also fell short of expectations. Broken repair standards and delays in addressing issues left me with a sense of neglect. Cox and Co's lackluster response to crucial property maintenance, with Mike Erskine at the forefront, further underscored the challenging nature of my living situation. In conclusion, my tenancy with Cox and Co Letting Agency, particularly the involvement of Mike Erskine, has been marked by a series of challenges. Communication difficulties, gaslighting, and subpar repair standards were aspects of the experience that were beyond my control. Prospective tenants should approach their engagement with Cox and Co with caution, fully aware of the potential hurdles that may arise during their tenancy, especially with Mike Erskine's involvement, and consider seeking independent assessments when necessary. In response to the reply. im more than happy to share emails to prove your reply is invalid and factually incorrect. i find it rather amusing your reply is making out your the vitcim. Picture below is of front door. Glass panel on front door wasn't sealed and condenastion coming through right next to the electrics. And gaps in front door casuing the weather and the storms to.go through tha flat. Don't know how it's unreasonable to demand a time scale to get a front door to keep the elements out. And whilst waiting being told it's not a problem Hmmmmmm?
Agent replied · 11 June 2024
Mark, I'm extremely disappointed to receive this review and read your comments. Since you felt it necessary to compile your thoughts, please now allow me to respond in a similar manner. You resided within a property under our management for a very short period of time. During your tenancy, you raised a number of issues with the property all of which were reviewed and assessed by the owner, or an independent company, in a timely fashion. Although at times there were disputes and disagreements between you and our team about certain concerns and how things should be progressed to resolve them, at all times the staff at Cox & Co acted with professionalism and acted quickly to resolve matters when permitted by the owner. Your actions however were not always pleasant; using bad language towards our staff will never be tolerated. You made unreasonable demands and tried to force timescales for repairs that could not be met. All matters raised have since been acted upon. I think it's poor that you failed to mention that you were also compensated a full months' rent for your 'inconvenience'. You chose to leave at the end of January and since leaving, further works have since been completed to rectify the issues you raised during your tenure. You were a challenging tenant to deal with but we maintain that we acted with professionalism & tried to quickly resolve matters for you. Sadly, lettings & property management tends to be a thankless task, made even more difficult when having to deal with unreasonable demands. I wish there was a way to mediate discussions prior to allowing people to just provide '1 star' reviews just because they never got everything their own way. Kind regards, John Cox, Managing Director
5/5
GoogleKind and friendly to work with they new what they were doing and helped me with the purchase of my first home. The help was very much needed as I was clueless and they made the experience as stress free as possible and in terms of my mortgage saved me quite abit of money in the long term.
Agent replied · 11 June 2024
Thank you so much for your kind & detailed 5* review Liam! We really appreciate it and I’m sure the mortgage team will be delighted! John Cox, Managing Director
5/5
GoogleI recently had a property valuation with Marc from Cox & Co estate agents. Marc went the extra mile in guiding us through the selling process and provided practical tips on how to prepare our property before listing it. He conducted thorough research on recent sales in our area, giving us valuable insights into the market trends. Marc's professionalism, expertise, and attention to detail were evident throughout the valuation. I would highly recommend Cox & Co for their reliable and trustworthy service.
Agent replied · 11 June 2024
Thanks Jamie
5/5
GoogleThe sale of our flat was handled smoothly and professionally right from valuation to viewings by Jonny. He was very enthusiastic and kept us informed throughout the process. We are delighted with the offer we received and would highly recommend this estate agency to anyone looking to sell or buy properties. Thank you very much Jonny for all your effort and for looking after the sale of our property. You are an asset to the company. All the best!!
Agent replied · 11 June 2024
Thank you so much for your 5* detailed review. It’s much appreciated and I’m sure Jonny will be delighted! John Cox, Managing Director
5/5
GoogleOutstanding professional advice on selling, followed but regular communication and updates. Good marketing and level of interest higher than expected. Special thanks to Jonny Clifford for his time and attention, over and above the call of duty.
Agent replied · 11 June 2024
Thank you so much for your 5* detailed review. It’s much appreciated and I’m sure Jonny will be delighted! John Cox, Managing Director
5/5
GoogleExcellent company, can't fault how they handled the sale.
Agent replied · 11 June 2024
Thank you Alistar we got there in the end !
5/5
GoogleMy thanks to Marc and his team, for the excellent customer service, provided, on the sale of my, late, brother's house. The attension to detail, planning and execusion, were second to none.
5/5
GoogleMarc and all the staff have been brilliant, quick communication throughout. I would definitely recommend Cox and Co for selling and buying to any of my friends.
Agent replied · 11 June 2024
Thank you Mila cant wait to seethe house once youve done all the work.
5/5
GoogleHad an awesome experience with Marc and Team! I had two properties to sell and some very specific requirements for my new property. Marc not only sold both properties super fast but also found us the perfect new home. He worked hard to make sure everything fell into place, and we managed to wrap it up before Christmas, which exceeded our expectations. Big shoutout to Marc and the team for making it happen!
Agent replied · 11 June 2024
Thanks Jen I hope your are both really happy in your new home
5/5
GoogleHassle free house sale with Marc and Josh . When we put our house on the market, the most believable appraisal of the prevailing market was given by Marc Cox. Despite challenging times ,when Josh took over the sale ,he sold the house very quickly. Communication, courtesy and client confidentiality were apparent at every stage.Integrity in a sector not always credited for this and a result at the end of the day culminated in a very professional service.
Agent replied · 11 June 2024
Thanks Eamonn i hope you and Cherie are really happy down in the west country
5/5
GoogleSimply the best. Having met with many estate agents before meeting Marc at Cox and Co, I was impressed with his knowledge and his professionalism. We knew then that we made the correct choice in appointing Cox and Co. The service by both Marc and Josh have simply been magnificent through out the whole process and was always on hand to offer guidance and support. Would recommend Cox and Co to absolutely anyone that would like a five star estate agent that clearly have the experience and know how to sell properties.
Agent replied · 11 June 2024
Thanks Mark really appricate your feedback
1/5
GooglePoor management and a complete rip off. Director was rude and is only interested in how much £ he can get from a customer.
Agent replied · 11 June 2024
You’re a disgruntled ex-employee from years ago that received a summary dismissal. This pointless attack via a google review is beyond pathetic. Grow up Niall. John Cox
5/5
GoogleI used Jonny Clifford to sell my flat in the City Centre of Glasgow. He was brilliant and comes highly recommended. He managed to negotiate me a sale that was £24,000 over the Home Report. He was always available by phone and nothing was too much trouble for him. What I especially liked is that I only had to deal with him throughout the whole process and he seemed very motivated throughout the whole process. It you are looking for a seamless sales experience, I wouldn’t go anywhere else. Thanks Jonny
Agent replied · 11 June 2024
Thank you so much for your kind & detailed 5* review! We really appreciate it and I’m sure Jonny will be delighted! John Cox, Managing Director
5/5
GoogleGreat support and really assisted to ensure a smooth sale with te buyers. Ensured everything was co-ordinated and done in good time.
5/5
GoogleWe have recently just completed a purchase & sale with Cox & Co and we cant speak highly enough of the support we received through a particularly difficult time in the market. We have been dealing with Josh who was highly responsive, approachable and always at the end of the phone. We felt he had our best interests at heart throughout the whole process. We will be recommending them to friends.
5/5
GoogleExcellent service and very friendly
Agent replied · 11 June 2024
Thank you so much for your kind words and wonderful review, Ian. I’m sure the team will be delighted with this! Kind regards, John Cox, Managing Director
5/5
GoogleThanks to Marc and Josh and the whole team, lots of support and help throughout!
5/5
GoogleAs first time buyers we couldn’t have asked for better support, advice and assistance that we got from Josh, Marc and the team at Cox & co. Thank you
5/5
GoogleMarc and all the team provided us with a calm, efficient and professional service from beginning to the end. This helped to settle the nerves and reassured us that we were in good hands. I would definitely use their services again the future.
Agent replied · 11 June 2024
Thanks kevin I hope you are now settled in and enjoying your new home
5/5
GoogleAs a first-time homebuyer, I recently had the pleasure of working with Cox and Co and I cannot express how grateful I am for their exceptional service in helping me find my dream home. Communication was seamless throughout the entire journey. Marc and Josh were quick to respond to my enquiries, keeping me informed at every step. Aside from their professional expertise, the Cox and Co team was genuinely friendly and approachable. Their support and understanding of the emotional aspects of buying a home made the journey even more enjoyable. I would highly recommend them to anyone in search of buying a new flat. Thank you Cox and Co team.
Agent replied · 11 June 2024
Thank you Bettina
5/5
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Questions about Cox and Co
Which Cox and Co office has the most reviews?
Hove has the most, with 288 reviews rated 5.0 out of 5, followed by Edinburgh with 160.
Where are the Cox and Co offices?
Has Cox and Co won any awards?
Yes. In The Trusted Agent 2026 awards: Cox and Co, BN3 won Trusted Agent.
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Tell us what you need and up to 3 trusted local agents will be in touch.
