5/5
Great service and advice throughout. Purchase and sale not without small hiccups but Josh provided the reassurance and guidance needed to see us complete well within 3 months.

Trusted Agent profile
★★★★★
446 reviews across 2 offices and 3 platforms
Cox and Co has two offices, in Hove and Edinburgh. Together they have 446 reviews on three platforms, rated 4.8 out of 5 overall.
Cox and Co's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Cox and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Great service and advice throughout. Purchase and sale not without small hiccups but Josh provided the reassurance and guidance needed to see us complete well within 3 months.
5/5
Would recommend buying with Cox & Co. Josh was the estate agent for the flat I recently purchased and was great throughout the process. He kept in regular contact, was quick to respond and helped make sure there were no unnecessary hold-ups between my solicitors and the sellers. He was helpful, easy to deal with and kept things moving when needed. Thank you!
5/5
Highly professional, helpful and knowledgeable. Delighted with the service and advice provided by Chris and John
Thank you so much for your kind 5* review, Amanda! We really appreciate you taking the time. All the best, JC
5/5
Josh was absolutely brilliant throughout the whole process. He was dedicated, professional, warm and friendly, and showed incredible perseverance from start to finish. He was genuinely one of the biggest advocates for my sale and more invested in getting the best outcome for me than my own agent. His support, communication and commitment went above and beyond what I could have asked for. I honestly couldn’t have asked for more, and I wouldn’t hesitate to recommend Cox & Co to anyone looking to sell or buy a property.
5/5
Cox & Co were genuinely brilliant. We were really impressed by the quality of care they show, and their relational approach. We cannot recommend them enough.
Thanks so much for your kind words and 5* review, Iona. We really appreciate you taking the time and I’m sure the team will be delighted to read this. All the very best, John Cox, M.D.
5/5
Had an excellent experience using Cox and Co to sell my house, right from when they first came round to look at it, all the way through the lumps and bumps of a somewhat problematic chain. Throughout, Josh communicated regularly, was constantly chasing other parties and kept things moving towards a successful outcome. Both him and Mark were brilliant.
Thanks Jacqui
5/5
Excellent service from start to finish. Josh was extremely helpful, professional and effective throughout, making everything feel as easy and stress-free as selling a house can be. I really appreciated their attention to detail, reliability and willingness to help whenever needed. I wouldn’t hesitate to recommend them!
5/5
Nomsa and Neill from Cox & Co provided fantastic support navigating us through the process of buying our first flat in Edinburgh. The amount of effort they put into helping us was outstanding and far beyond anything we expected.
Thanks so much for taking the time to provide this fantastic, detailed 5* review, Felix. We really appreciate it and I'm sure both Neill & Nomsa will be delighted to read your comments. All the very best, John Cox, M.D.
5/5
Cox & Co worked with my husband and I to sell my property in South Queensferry - thanks to Phil for his patience and persistence with a great outcome. We also worked with Chris in the mortgage team to buy our new property which turned out to be quite complex but he kept us right. Thanks so much to both Phil & Chris - would 100% work with Cox & Co for anything property related in the future!
Thanks so much for your lovely, detailed 5* review, Liz. It was a pleasure to assist you with the sale of your property. We wish both you & Andy all the very best in your new home! John Cox, M.D.
5/5
Chris made buying our first home an absolute pleasure! From the very beginning, he put us completely at ease and made everything feel straightforward. He was incredibly knowledgeable, efficient and always on hand to answer any questions, no matter how big or small. His friendly approach and attention to detail made what could have been a stressful experience feel simple and enjoyable. We’re so grateful for all his help and couldn’t recommend him highly enough!
Thanks so much for taking the time to provide this detailed 5* review, Rachel. We really appreciate it and I'm sure Chris will be delighted to read your feedback. All the very best, and we hope you're enjoying your new home! John Cox, M.D.
5/5
I used Cox and Co sell an investment property and was absolutely delighted with the care, professionalism, communication and result. Phil Deal was faultless in his efforts and it felt like he really understood me as a client and the property as a proposition working tirelessly to get a good sale and to support the other parties involved. Would not hestiate to use again and to recommend.
Thanks so much for taking the time to provide this detailed 5* review, Chris. We really appreciate it and I'm sure Phil will be delighted to read your feedback. All the very best, John Cox, M.D.
5/5
Being international buyers we needed a team who would walk us through an unfamiliar process, be available to tour and video properties, and to be available even given a significant time difference. Neill and Nomsa at Cox & Co were all that and more!
Thanks so much for your 5* review, Kendall. We really appreciate it and I'm sure both Neill & Nomsa will be delighted with your comments. All the very best, John Cox, M.D.
5/5
⭐⭐⭐⭐⭐ We honestly couldn’t recommend **Cox & Co** enough! They helped us buy our very first home, and as first-time buyers, we went into the whole process knowing absolutely nothing. From the very beginning to the very end, Josh and his team were incredibly helpful, patient and understanding! Buying your first home can be a very stressful and overwhelming experience, especially when you don’t really understand how the process works, but Josh was always there to answer our questions, explain things clearly and guide us through every step. Nothing ever felt like too much trouble, and we always felt supported and reassured. What really stood out to us was that their support didn’t stop once the sale was completed. Even after we had moved into our new home, Josh and the team were still happy to help, support us and look for solutions whenever we needed them. Their willingness to go the extra mile genuinely made such a difference. We are so grateful to Josh and everyone at Cox & Co for helping us achieve such an important milestone and making what could have been a very difficult process so much easier. Thank you so much for all your help, patience and support. We absolutely love our new home! 🏡❤️
5/5
A very hard working and professional outfit, Josh et al were helpful, friendly and had lots of advice and guidance on hand. They helped make sense of it all so I got the result I needed. I would use them again!
Thanks Andy I hope your happy in your new home
5/5
Phil Dean a fantastic asset in helping use securing our wonderful home earlier this year. He had a friendly attitude and was very helpful when showing us around the property, pointing out elements that others may have chosen to gloss over. In addition, he above and beyond by helping us over a weekend to negotiate with the seller who lived in opposite time zone (Australia). I’d have no hesitation to recommend Phil. He was great at keeping in touch and fast to respond to my queries. Thank you!
Thanks so much for your detailed 5* review, Louise. I really appreciate you taking the time and I'm sure Phil will be delighted to read your comments. All the very best with your new home! John Cox, M.D.
5/5
Having dealt with a good number of estate agents over the years I think Cox & Co are the best we’ve encountered. Josh provided a highly professional, pro-active and courteous service in handling a transaction that was not without its challenges. Based on our experience we would have no hesitation in recommending Cox & Co,
Thanks Nick
5/5
We had a fantastic experience with Marc and Josh. They were professional, friendly, knowledgeable and incredibly helpful throughout the process. Although we ultimately decided not to go ahead with selling our property, we really appreciated the time, effort and advice they gave us. There was absolutely no pressure, and they were so understanding of our decision. We would happily recommend them to anyone considering selling their home as we will when the time is right
Thanks Lorena
5/5
I cant thank Marc Cox enough. He was extremely helpful. I would definitely recommend him .
Thank you
5/5
Josh has been brilliant, relentless and pushing our chain all the time while at being professional and friendly along the way. I c would totally recommend using them!
5/5
Josh was super helpful and I recommend him to anyone who needs a hand understanding the lay of the land. Thank you so much for your time.
5/5
Great experience. Josh was brilliant throughout the whole buying process! Would definitely recommend!
Thanks Will
5/5
Josh was very helpful throughout the whole process of helping us buy our first house through Cox and Co, would highly recommend!
Thanks Maisy
5/5
Cox & Co were fantastic. They handled both the sale of our home and the purchase of our new one, and we couldn’t have asked for better support. We had a complicated situation with a previous purchase and Josh was truly outstanding throughout. He was calm, reassuring, and kept us updated at every step. His communication was exceptional, he genuinely went above and beyond to make the whole process as smooth as possible.
Thanks Caroline
1/5
Horrendous agency. Left without heating for over 6 months and they just try and make excuses and justify their shortcomings. Mike is also a professional gaslighter. He or John, will surley reply to this with deflection, lies and take no responsibility (Like he has on all other complaints) A master manipulator that trys to turn blame on tenants. Just look at the responses from any negative reviews. They refuse to take responsibility and will lie and deflect. Also the latest batch of AI fake reviews that all look the same ain't fooling anyone. When I complained about mould he made me feel bad about complaining amd said its no big deal and just takes a bit bleach. Gap under door ignored for 2 years. Left without heating for 6 months. But they will still demand to enter and do inspections and then do nothing with the information or things you report 🤔 I'll also attach a screenshot of Mike trying to justify leaving tenants without heating (Even though I'm sure he'll repy with the BS) Happy to leave people throughout winter, Jan-July and then say "there's no fixed time on repairs" Oh, okay, in that case I'll just wait a few years? When I was 2 days late with rent though, they were emailing very quickly with threats of eviction. Unprofessional and non-functional agency. Avoid like the plague unless you want to have issues like a lot of the other people on here. It is up to you wether you want to beleive the outpour of lies they will post to this review like they have done to other people. I'm looking forward to it myself. However there is no excuse for leaving tenants that long without heating, that is a failure from the company at every level and can't be justified, but let's see how they try and justify it 😂 Edit: I waited 6 months, it was only when I ended tenancy you wanted to come in and fix things. You also asked me to get everything ready for marketing while I was still living there, all to which I rightly refused. Why should you come and bother me just so you can get someone moved in almost immediately after I'm gone after leaving me waiting without essentials and consistently taking my money? This is your policy? You only jumped into action when you absolutley had to, when you found out I was leaving and you'd have to get this all quickly fixed for the next tenant.
Nico, We are disappointed to read this review. While we appreciate that you were unhappy with the situation, this review omits important facts. The heating issue was reported and we sought quotations and landlord approval for replacement works. As a managing agent, we are unable to authorise major expenditure without the property owner's consent. When the matter was raised again we contacted the landlord again regarding the issue, however access for further investigation and remedial works was subsequently refused by you. We take all maintenance concerns seriously and worked within the limits of our legal authority to try to resolve the matter. We also reject the personal allegations made against members of our team, which are inaccurate and unhelpful. We remain committed to providing a professional service to both landlords and tenants.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hove has the most, with 286 reviews rated 5.0 out of 5, followed by Edinburgh with 160.
Yes. In The Trusted Agent 2026 awards: Cox and Co, BN3 won Trusted Agent.