Cox and Co reviews

★★★★★ 5/5

Google

Cox and Co have the best performers in their team. We rented a property from them recently and there were few repairs and personal requests for the home. They communicated well with landlord, who for is a great character and lovely person and did approve all our requests. Cox and Co’s Calum was awesome and the whole team is excellent.

Shamantha · 2 April 2026

★★★★★ 5/5

Google

We were relocating from the United States and working with Cox & Co was a great help. We worked with Nomsa and Neill. Both were wonderful and assisted us with navigating a home buying system with which we were complete unfamiliar! They provided recommendations for every additional step we needed and worked with the local seller to get us all the information we needed. We appreciate them so much!

Christina · 15 November 2025

★★★★★ 5/5

Google

Really enjoyed my experience in working with Neill and the team at Cox&Co. I’d initially reached out in 2019 to explore my interest in owning property in Scotland as an American. They were always present throughout the various turns the path took to finally achieving my dreams. I was really impressed on their knowledge, presence, thoroughness and overall pleasantness. I recommend Cox&Co regularly to anyone looking to purchase or rent - they’re great at it all!

Linda · 3 September 2025

★★★★★ 5/5

Google

Phil was extremely proactive and genuinely helpful. While clearly acting with the seller’s interests in mind, he was consistently fair, transparent, and highly communicative throughout the entire process. His knowledge and professionalism stood out, having viewed multiple properties with different agents, he was by far the most impressive I dealt with. I would have no hesitation recommending someone to buy through Cox & Co.

Sophie · 15 December 2025

★★★★★ 5/5

Google

We dealt with Phil Dean who sold our Edinburgh Property on the first day on market. Phil is extremely professional, a very good communicator and a nice person to work with. We personally highly recommend Phil and Cox and Co to anyone. Good value for money and pleasure to deal with.

Peter · 16 October 2025

★★★★★ 5/5

Google

I'm from the US buying a Flat In Edinburgh, I was originally referred to a local Mortgage Broker to secure a loan, I already had a certificate for from a bank, Along the way there were many indications the broker had NO experience dealing with buyers outisde of the UK and did not have an derstanding of the nuances and differnces in law and US documents I supplied , so after after alomost 2.5 months of poor communication, I found Cox & Co, a mortgage Broker in Edinburgh who has worked with many former US and other International buyers. In the first phone call with Carole, I learned more about the process of obtaining a mortgage, than MONTH's of conversations with the other frim. She understood exactly how to go forward and quicky. A follow up call with Chris further made me realize I made a great decesion to work with COX & Co., Because of their knowledge and expertise they were able to save my agreed upon purchase of a Flat ,as they have escalted the mortgage process for me. I highly reccomend you contact them for your Mortgage needs and especally for Foreign buyers.

Robert · 25 March 2026

★★★★★ 5/5

Google

I have been involved in property for more than 30 years and have never experienced the excellent level of service from a broker as I did from Cox & Co. At the outset, John Cox set out various options to maximise the potential in my portfolio and we decided moving them to a Ltd Company was the best way forward. Carole Melon took over from there and arranged the remortgages, not an easy tax as I needed expat lending. There were several obstacles along the way but Carole managed them all with outstanding professionalism. Whether you're a first time buyer or a portfolio landlord looking to remortgage or sell your properties, Cox & Co will lead you every step of the way.

Heather · 17 October 2024

★★★★★ 5/5

Google

One of the most refreshing mortgage brokers to deal with. Great communication and understanding of my needs. I have used them for years (for new mortgages, product switches etc), and would not consider moving broker (Carole is 10/10) - thanks again!

Ryan · 15 December 2025

★★★★★ 1/5

Google

Dealing with this letting company was a lesson in rudeness and unprofessionalism. Staff were dismissive, especially Mike Erskine, I’m genuinely baffled how someone with such obvious anger management issues is employed in a customer-facing role. If you value being treated with basic respect, look elsewhere.

John · 16 October 2025

★★★★★ 5/5

Google

Our search was to secure a flat with a very short deadline. Competition was tough to even get viewings, but Lisa Currie from Cox and Co was incredibly supportive throughout, and was accommodating in working around our work patterns. Lisa was constantly in contact with us both, telling us which forms needed to be completed, and the deadlines on these. As one of us was on night shift, Lisa kept in contact with the flat owner, which allowed us to be flexible with deadlines - keeping the communication going between us and the owner. At every step Lisa was in contact, so that we felt secure that progress was being made. Eventually we were able to secure the flat, which was a relief. Lisa was great at giving us reassurance during the process with the result being that we get our keys after all. Couldn’t be more excited - many thanks to Lisa.

F · 19 July 2024

★★★★★ 5/5

Google

I recently used Cox & Co to sell my flat and could not fault their service. Phil Dean went above and beyond to get my flat marketed quickly- it was up for sale in less than a week! Phil kept me fully up to date with viewings and enquiries …

Sally · 16 August 2025

★★★★★ 1/5

Google

Google reminded me of this agency, so here’s my experience: I rented a flat from them which had persistent mould, basic repairs took months if not more and communication was largely dismissive. When my joint tenant left in 2019 I was given five working days to find a replacement tenant or leave the property, all while dealing with a chronic illness. To say they lack basic empathy would be an understatement. One of the agents even raised his voice at me in my own home over a simple question about the contract. Overall, unprofessional and unnecessarily hostile. I wouldn’t recommend renting through them. EDIT: The condescending tone of your response speaks for itself, but I stand by my review. These issues were raised during the tenancy and are documented in the countless emails I sent, including ongoing mould problems. I was told wall vents will be installed, but that never happened. Painting the property took around four months, and only after I repeatedly asked for updates. When my joint tenant left, I was given five working days to provide a full replacement tenant or the tenancy would end. I asked for more time and was refused. This is documented in writing, so being told this is “nonsense” is frankly very low. Calling a former tenant’s experience “nonsense” and “lazy” is exactly the kind of dismissive, hostile communication I experienced while renting through you. People can make up their own minds. From what I’ve seen in other reviews, this seems to be your usual move, blaming tenants and dodging responsibility.

Rebeka · 15 January 2026

★★★★★ 5/5

Google

Cox and Co's service is first class. From start to finish their estate agency service was seamless: excellent photos, a great property description and very professional viewings. I was particularly impressed by the detailed feedback they gave me after each viewing, and the way in which they meticulously followed up with each interested party. In a slow market at the time, the team at Cox and Co remained positive throughout, with careful advice on pricing and presentation which ultimately resulted in a successful sale and and a price I was very happy with. Highly recommended.

Cathy · 15 January 2026

★★★★★ 1/5

Google

My tenure with Cox and Co Letting Agency has been an exercise in patience and resilience, marked by instances that unfortunately cast a shadow on the overall experience. Communication hurdles with Cox and Co persisted, with delays in responses leaving us feeling uninformed and frustrated. This ongoing challenge created a cloud of uncertainty around important matters related to the property, and the difficulty in obtaining timely and effective communication became a persistent source of inconvenience. Regrettably, My experience with Cox and Co was impacted by instances of gaslighting, which added an emotional toll to an already challenging situation. Attempts to address concerns were met with dismissive responses, and it became apparent that the main point of contact for these issues was Mike Erskine. His dismissive and unprofessional conduct left us questioning the validity of our concerns, contributing to the strain on my tenancy. In an effort to assess the severity of the problems i faced, I enlisted the help of a joiner. Their professional assessment highlighted the subpar repair standards and further confirmed the validity of our concerns regarding property maintenance. The agency's approach to maintenance and repair standards, as highlighted by the independent joiner, also fell short of expectations. Broken repair standards and delays in addressing issues left me with a sense of neglect. Cox and Co's lackluster response to crucial property maintenance, with Mike Erskine at the forefront, further underscored the challenging nature of my living situation. In conclusion, my tenancy with Cox and Co Letting Agency, particularly the involvement of Mike Erskine, has been marked by a series of challenges. Communication difficulties, gaslighting, and subpar repair standards were aspects of the experience that were beyond my control. Prospective tenants should approach their engagement with Cox and Co with caution, fully aware of the potential hurdles that may arise during their tenancy, especially with Mike Erskine's involvement, and consider seeking independent assessments when necessary. In response to the reply. im more than happy to share emails to prove your reply is invalid and factually incorrect. i find it rather amusing your reply is making out your the vitcim. Picture below is of front door. Glass panel on front door wasn't sealed and condenastion coming through right next to the electrics. And gaps in front door casuing the weather and the storms to.go through tha flat. Don't know how it's unreasonable to demand a time scale to get a front door to keep the elements out. And whilst waiting being told it's not a problem Hmmmmmm?

Mark · 13 March 2024

★★★★★ 5/5

Google

I used Jonny Clifford to sell my flat in the City Centre of Glasgow. He was brilliant and comes highly recommended. He managed to negotiate me a sale that was £24,000 over the Home Report. He was always available by phone and nothing was too much trouble for him. What I especially liked is that I only had to deal with him throughout the whole process and he seemed very motivated throughout the whole process. It you are looking for a seamless sales experience, I wouldn’t go anywhere else. Thanks Jonny

John · 13 January 2024

★★★★★ 5/5

Google

Dealt with Chris on re-mortgaging our properties and he couldn't of been more helpful from start to finish. Would highly recommend.

Ross · 15 February 2026

★★★★★ 5/5

Google

Having finally completed the sale of my house, I can honestly say Phil earned his money dealing with the purchaser - maybe John should give him a bonus for this sale! An easy going person , with a good sense of humour, his patience was sorely tested with the purchaser. However, he had a great working partnership with the seller. Thank you for all your support, patience and determination to see this through.

Fiona · 15 December 2025

★★★★★ 5/5

Google

Last year I was having issues with the last agency I was using for property management and was referred to Cox & Co. I can't emphasise how fantastic they were. The previous agency were a nightmare to leave with hidden costs etc and was causing me severe stress. This is where Kieran and Neill stepped in from Cox & Co. The knowledge these two guys have specifically is a force of nature. They managed to sort the issue and move over to them in a matter of weeks (whilst I was abroad to add!). I've only been with them properly for 7 months and in these 7 months I've had more help from Cox & Co than I did with the last agency I was with for a decade. Neill and Kieran have both gone out their way more times than I can count to make sure everything was up to the correct standards. (Standards that went downhill previously with last agency). There is constant communication and check ins to walk you through options of building your port folio further. I love how they also have a great balance in making sure the tenants are also satisfied which not many agency care for. Even if it's something they can't help with they have a great line of connections eg solicitors, accountants etc with other multiple businesses which to me shows that they have set the business up well and trustworthy. I wish I knew about their strategy sooner as its such great set up, though grateful to have found them now none the less. Kieran and Niell thank you as always for all your support, a great asset for Cox & Co. I'm excited about what the future holds with Cox & Co.

FA · 17 July 2023

★★★★★ 5/5

Google

Phil and his team were great at helping me in the buying process of my first place. Good communication and service from them.

Tanya · 15 November 2025

★★★★★ 5/5

Google

Phil Dean has been excellent, helping us arrange many visits to the property and being available through the whole process helping us out. Definitely recommend!

Connor · 16 October 2025

★★★★★ 5/5

Google

Cox & Co may not always be perfect, but the support and kindness shown to me recently by their Maintenance Manager is truly above and beyond what I expected. I would like to thank Michelle for her thoughtfulness and care, and to say that she is the reason for my giving Cox & Co a 5 star rating. Thank you Michelle.

Anne · 19 June 2024

★★★★★ 5/5

Google

My husband and I instructed Cox&Co in relation to our remortgage. We dealt with Christopher Koo who was excellent. He was professional, kept us informed throughout the process, explained everything in great detail without overwhelming us, and got us the best deal possible (which the way the market is at the minute, is pretty impressive). Thanks to Christopher for making this such a smooth process and for sorting everything at a particularly hectic time of year!

Claire · 12 June 2023

★★★★★ 5/5

Google

great service, highly recommended. Chris was easy to deal with and Carole a great help

William · 15 December 2025

★★★★★ 5/5

Google

I had a great experience with Cox & Co and their team over four years renting a property. Mike, Michelle and Patricia were all excellent - extremely responsive throughout and the moving in and out process couldn't have been smoother. Cheers!

Sam · 25 February 2025