Trusted Agent profile
★★★★★
446 reviews across 2 offices and 3 platforms
Cox and Co has two offices, in Hove and Edinburgh. Together they have 446 reviews on three platforms, rated 4.8 out of 5 overall.
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Cox and Co's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Cox and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI recently arranged a remortgage with China-Jane Newton based at Cox and Co and I was very impressed with quality of service. China Jane presented as knowledgeable and helped to find a suitable mortgage product. I was kept well informed with clear and prompt written communication throughout the process and would have no hesitation in working with her in the future.
5/5
GoogleAs a nervous first time landlord I found Mike from Cox & Co. really easy to deal with. He was extremely knowledgeable and his friendly, professional manner was very reassuring. He was able to to advise me on various concerns I had and I wouldn't hesitate to do business again with them in the future.
5/5
GoogleCox & Co. arranged our mortgage. We worked with China there, who was wonderful throughout the whole process. We didn't have the first clue what we were doing, since we hadn't ever bought property before. She walked us through it all, step by step, and answered a nearly endless onslaught of our questions and worries. Very professional and considerate - really made us feel like she was in our corner the whole time, trying to get us exactly what we needed and wanted. Couldn't ask for a better experience.
5/5
Yell5 Star Highly Recommended
I went to Cox & Co to view a property I saw advertised on rightmove, I viewed four properties that day and two of them suited be the most, one with Cox & Co and another with a different company. I decided to take the property with Cox & Co because of the staff, they were so helpful. I moved in six weeks ago and there were a couple of issues and they were fixed/repaired within two days. I wish other Letting companies were like Cox & Co I am very pleased with the flat and service so far. 5 STAR
1/5
GoogleAwful first experience renting through an agency. Staff were rude and obnoxious, didn't seem to care about tenants at all, the standard of the flat was poor. Moved into a dirty, smelly flat with mould hidden behind furniture. Had to ask for it to be cleaned on the day I moved in becasue it clearly hadn't been. Disgusting!! Do not bother with this company.
1/5
GoogleUnprofessional and rude We wanted to rent a flat that is managed by this company and landlord accepted our offer. Unfortunately for us and the landlord this agency was unwilling or unable to communicate in professional manner. They refused to answer simplest question (e.g. furnishing of the flat) and expected us to sign the lease without explaining any of its terms. Furthermore they were extremely rude and obnoxious. A month has passed and this attractive flat is still hanging on Gumtree. Doesn't it speak for itself?
1/5
YellUnprofessional and rude
We wanted to rent a flat that is managed by this company and landlord accepted our offer. However this agency was unwilling to communicate in professional manner. They refused to answer simplest question (e.g. what furniture is in the flat) and expected us to sign the lease without explaining any of its terms. Furthermore they were extremely rude and obnoxious. A month has passed and the flat is still hanging on Gumtree. Doesn't it speak for itself?
1/5
YellUnprofessional
From a renter point of view - very abrupt nd unprofessional service. The viewing lasted couple minutes with every question I asked being cut short. The same happened when I called the office to clarify few things. The agent was very rude and unhelpful and treated me as if he was making me a favour that he even considers me for the flat in question. When I asked for such basic things like getting copy of the contract to read it at home, I was told I'm difficult and waisting their time. Because of their lack of professionalism I decided not to rent with them.
5/5
YellDELIGHTED, RECOMMENDED.
Delighted, I was introduced to Cox & Co when they arranged my buy to let mortgage for me, they arrange it in just a few days, things could not have gone smoother, they kept me up to date with the process through to completion, they then advertised my property and got a very nice couple to take the property. They have been in the property some six months now and I have not had a problem, I receive my rent payment within a few days. What more could I ask for.Cox & Co is the place to go.
1/5
GoogleJoke of a company
5/5
GoogleExcellent service for all property and mortgage requirements. Highly recommend.
5/5
GoogleI was an accidental landlord for a year while house sitting elsewhere, and Cox and Co arranged everything for me in order to let the property, maintain it and look after the tenants. Being a small family run firm it was easy to speak to the relevant person whenever I needed to get in contact- which due to a dodgy old boiler was more often than any of us would have liked!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hove has the most, with 286 reviews rated 5.0 out of 5, followed by Edinburgh with 160.
Yes. In The Trusted Agent 2026 awards: Cox and Co, BN3 won Trusted Agent.
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