Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleMarc was very kind and helpful during my valuation and listened and completely understood what I was trying to achieve with my sale. He printed things out for me and took all my paperwork over to my solicitors at a moment’s notice and was exceptional in every regard. Russell was also brilliant and negotiated many and varied situations with excellent results every time. I cannot praise Cox&Co highly enough. Perfect service. I have already recommended them to my friend who is contemplating selling her house. 10/10
Isobel · 16 August 2023 · Cox and Co Hove
★★★★★ 5/5
GoogleUS citizen trying to purchase an investment property in the UK, took a chance with Cox & co, got the pleasure of meeting Neill and Carole. Very impressive, helpful and attentive, gave super solid information! I don't really remember the last time I had such great help. Definitely will be looking for their help for future endeavors! Cheers
William · 17 July 2023 · Cox and Co Edinburgh
Agent replied · 11 June 2024
Thank you so much for your kind words and wonderful review, William. I’m sure both Carole & Neill will be delighted with this!
Kind regards,
John Cox, Managing Director
★★★★★ 5/5
GoogleLast year I was having issues with the last agency I was using for property management and was referred to Cox & Co. I can't emphasise how fantastic they were. The previous agency were a nightmare to leave with hidden costs etc and was causing me severe stress. This is where Kieran and Neill stepped in from Cox & Co. The knowledge these two guys have specifically is a force of nature. They managed to sort the issue and move over to them in a matter of weeks (whilst I was abroad to add!).
I've only been with them properly for 7 months and in these 7 months I've had more help from Cox & Co than I did with the last agency I was with for a decade. Neill and Kieran have both gone out their way more times than I can count to make sure everything was up to the correct standards. (Standards that went downhill previously with last agency).
There is constant communication and check ins to walk you through options of building your port folio further. I love how they also have a great balance in making sure the tenants are also satisfied which not many agency care for.
Even if it's something they can't help with they have a great line of connections eg solicitors, accountants etc with other multiple businesses which to me shows that they have set the business up well and trustworthy.
I wish I knew about their strategy sooner as its such great set up, though grateful to have found them now none the less.
Kieran and Niell thank you as always for all your support, a great asset for Cox & Co. I'm excited about what the future holds with Cox & Co.
FA · 17 July 2023 · Cox and Co Edinburgh
Agent replied · 11 June 2024
Thanks so much for such a fantastic, detailed 5* review! I’m sure both Kieran and Neill will be delighted to read your comments.
We look forward to assisting you and your properties for many years to come!
John Cox, Managing Director
★★★★★ 5/5
GoogleThe friendly and knowledgeable team provided a professional and attentive service throughout our protracted house move.
Dave · 17 July 2023 · Cox and Co Hove
Agent replied · 11 June 2024
Thanks Dave hopefull Everton are muck kinder to you this season !!
★★★★★ 5/5
GoogleThis was the second property cox and co sold for us and they were great again,always on the phone with any updates we were moving abroad so it was quite a stressful move for us and they really helped to relieve a lot of that stress..we are so glad we went with them.They are just honest nice guys…
Graham · 17 July 2023 · Cox and Co Hove
★★★★★ 5/5
GoogleCox and Co are very professional, extremely helpful and handled the sale of my property keeping me informed at all times. Couldn’t ask for a better service, Marc and his team are experts in the field and I would highly recommend.
Thanks Andy
Andy · 17 July 2023 · Cox and Co Hove
★★★★★ 5/5
GoogleI had a great experience buying from these guys. Really friendly and professional, Russell was a pleasure from start to finish.
I'd highly recommend them whether buying or selling a property - really nice bunch of people, very professional but also thoughtful.
Thanks a lot guys :)
Joe · 17 July 2023 · Cox and Co Hove
Agent replied · 11 June 2024
Thanks Joe enjoy your new home
★★★★★ 5/5
GoogleIt was an excellent experience with positive and timely response from an efficient staff -Lisa
Dada · 12 June 2023 · Cox and Co Edinburgh
Agent replied · 11 June 2024
Thanks for your 5* review and wonderful feedback, Dada. I'm sure the whole lettings team, especially Lisa, will be delighted! All the very best to you & yours.
Kind regards,
John Cox
Managing Director
★★★★★ 5/5
GoogleVery patient and knowledgeable….they left no stone unturned. I highly recommend.
Jenny · 12 June 2023 · Cox and Co Edinburgh
Agent replied · 11 June 2024
Thank you so much for your 5* review, Jenny. The team will be delighted!
Kind regards,
John Cox, Managing Director
★★★★★ 5/5
GoogleCurrently renting through Cox and co, almost for a year. Every flat issue has been sorted very quickly. Really impressed and would certainly recommend.
Tain · 12 June 2023 · Cox and Co Edinburgh
Agent replied · 11 June 2024
Thank you so much for your kind review, Tain. I’m sure the lettings team will be delighted!
All the very best,
John Cox
Managing Director
★★★★★ 5/5
GoogleI am so glad i found Cox & Co. This team (Kieran, Neill & Carole) have been instrumental in helping me figure out my investment journey and path. Although i'm choosing to invest first in the states before Scotland, i will be using them in the future when i can invest there. Thank you for your HONEST help, and can't wait to talk more soon.
Haylee · 12 June 2023 · Cox and Co Edinburgh
Agent replied · 11 June 2024
Thank you so much for your kind & detailed review, Hayley. We're looking forward to assisting you with your investment goals whenever you're ready!
Kind regards,
John Cox, Managing Director
★★★★★ 5/5
GoogleExcellent, friendly and very knowledgeable staff. Assisted me with remortgaging my buy-to-let property from overseas, made the complex journey seem easy. I thoroughly recommend using Cox & Co for all your property needs.
Steve · 12 June 2023 · Cox and Co Edinburgh
Agent replied · 11 June 2024
Thanks so much for you kind review, Steve. We've really enjoyed working with you and look forward to doing much more in the future.
Kind regards,
John Cox, M.D.
★★★★★ 1/5
GoogleWe spent over a year working with Cox & Co to purchase an investment property. Over the course of many delays in the transaction, it became clear that we had been given incomplete and at times completely untrue information. We were not adequately informed about upcoming legislation affecting rental properties, and our investment representative severely downplayed the impact these new laws could have on our investment. When our deal fell through due to circumstances that really could have been foreseen, we asked our agent why he hadn't warned us of this possibility, even though when it happened he'd said it was a common issue. "We hoped it wouldn't come up," was the best he could say, while shifting blame to surveyors and banks. The problems with the survey were a blessing in disguise -- we withdrew our offer and will take our business to a more trustworthy management company.
Meg · 12 June 2023 · Cox and Co Edinburgh
Agent replied · 11 June 2024
Megan,
We are sorry to hear that you feel unhappy with the service you have received. We pride ourselves on the quality of service we give our clients. The team here are all professionals and take their careers very seriously. Therefore, we feel it’s only fair to reply to your review with the same level of detail you felt necessary to share here on Google.
Taking the full journey into consideration, we disagree with your version of events entirely. There was never at any point “completely untrue” information provided. The surveyor/bank deemed the property you were interested in as ‘outwith their lending risk criteria’. This is not something we or anyone could have foreseen.
With regards to timelines and delays - these were mainly due to your failure to provide documents in a timely fashion. You were made aware of the current waiting times within the banking industry and the time frames we needed to keep within. You chose not to comply with reasonable requests for reasonable information. We are more than happy to provide you with evidence of delays in getting the required information, if required.
You were also informed that we cannot advise on legislation that, at the time of dealing with you, didn’t even exist.
In closing, We feel our staff members have worked hard to accommodate your demands, but in the end, the seller grew tired and chose not to meet any more of your requests; this led to the purchase falling through and left us having to apologise profusely to a quality seller who trusted us with the sale of their property. Never a fun position to be in.
It is a real shame you felt it necessary to share your views via a review platform, but I’m relieved that we’re entitled to respond with our opinions and thoughts too.
Kind regards,
John Cox, Managing Director
★★★★★ 5/5
GoogleMy husband and I instructed Cox&Co in relation to our remortgage. We dealt with Christopher Koo who was excellent. He was professional, kept us informed throughout the process, explained everything in great detail without overwhelming us, and got us the best deal possible (which the way the market is at the minute, is pretty impressive). Thanks to Christopher for making this such a smooth process and for sorting everything at a particularly hectic time of year!
Claire · 12 June 2023 · Cox and Co Edinburgh
Agent replied · 11 June 2024
Thanks so much for your detailed 5* review, Claire! I’m sure Chris will be delighted to read your kind words.
Thanks for your business and I really hope we can be of service again in the future.
Kind regards,
John Cox, Managing Director
★★★★★ 5/5
GoogleRussell and Mark were helpful, polite and extremely fast in correspondence
Ed · 12 June 2023 · Cox and Co Hove
Agent replied · 11 June 2024
Thank you Ed
★★★★★ 5/5
GoogleExcellent service from an excellent company. Staff warm and friendly, you couldn’t ask for a better experience. Would definitely recommend.
Glither · 12 June 2023 · Cox and Co Hove
Agent replied · 11 June 2024
Cheers Andy I hope you are happy in your new home
★★★★★ 5/5
GoogleBoth Marc and Russell were very helpful, great service provided.
Tom · 12 June 2023 · Cox and Co Hove
Agent replied · 11 June 2024
Thank you Tom I hope you are really happy in your new home
★★★★★ 5/5
GoogleEveryone at Cox and Co was very professional and friendly and made selling my place a breeze! Would highly recommend them
James · 12 June 2023 · Cox and Co Hove
Agent replied · 11 June 2024
Thanks James hopefully you will be in your new home soon.
★★★★★ 5/5
GoogleBest by name Best by nature...... Easy for me to say as i work for Cox & Co but try us and judge for yourselves
Russell · 12 June 2023 · Cox and Co Hove
★★★★★ 5/5
GoogleRussell supported us patiently and consistently through a long protracted purchase.
Peter · 12 June 2023 · Cox and Co Hove
★★★★★ 5/5
GoogleMarc and Russell got us a good price on our flat and regularly liaised with our buyers to make sure they didn’t lose faith.
Alex · 12 June 2023 · Cox and Co Hove
Agent replied · 11 June 2024
Thanks Alex & Jo hope you guys are really happy in your new home
★★★★★ 5/5
GoogleRussell was friendly clear and open without an ounce of pretence - and most importantly for me not pushy.
A pleasure to do business with .
Mat
Mat · 12 June 2023 · Cox and Co Hove
★★★★★ 5/5
GoogleHad a difficult property to sell.
Russell is very helpful and experienced and did an excellent job selling my property and assisting with finding a new home
Dave · 12 June 2023 · Cox and Co Hove
★★★★★ 5/5
GoogleRussell was the best letting agent we came across. He was personable, always available to help and answer any questions and efficient with following up enquiries.
Ruby · 12 June 2023 · Cox and Co Hove
Agent replied · 11 June 2024
Thank you Ruby
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