Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleUnresponsive to emails, contacted them, but got no reply with regards to a property for sale
Yahoo · 1 December 2024 · Coulters Edinburgh (19 Hope Street)
Agent replied · 8 December 2024
Hello, we are very disappointed to read this review, as we pride ourselves on upholding a very high level of customer service, as you can see from our other reviews. We would greatly appreciate it if you could reach out to our Property Manager Jackie, at jackie.lyell@coulters.io, with some more information on your experience with us, so that we can identify the issue and resolve it as quick as possible. Many thanks!
★★★★★ 5/5
GoogleStruan Douglas and his conveyancing and estate agency teams at Coulters provided us with a first-class service and excellent communication throughout.
Gordon · 27 November 2024 · Coulters Edinburgh (19 Hope Street)
Agent replied · 27 December 2024
Hi Gordon, thanks for taking the time to leave this review. It was a pleasure acting for you and we wish you all the best going forwards!
★★★★★ 5/5
GoogleCoulters came recommended to me by a friend when I was looking to sell my flat. At every single stage of the process, I was always kept up to date, informed and reassured. The entire team are not only professional but personable and friendly. Francesca, Nicki and Lisa were always on hand to walk me through each step.
I cant recommend them more highly.
Diana · 24 November 2024 · Coulters Edinburgh (19 Hope Street)
Agent replied · 8 December 2024
Hi Diana, thank you so much for taking the time to leave this lovely review. We are delighted that you were happy with the services we provided and we wish you all the best going forwards!
★★★★★ 5/5
GoogleWe couldn’t recommend Coulters highly enough. They were excellent with both the purchase of our new home and sale of our existing property. The communication and constant dialogue provided throughout, both via direct communication and through their sales portal was excellent and made a stressful process as straightforward as possible.
We had an offer accepted on our new home prior to marketing our existing property and so were also in a bit of a race against time to get on the market and sell for a suitable price. The guidance given in regards to the marketing strategy etc. was fantastic and ultimately got us the result we were looking for.
Massive thank you to all the team for all your support and getting us into our new home!
Danny · 9 November 2024 · Coulters Edinburgh (19 Hope Street)
Agent replied · 10 November 2024
Hi Danny, thanks so much for taking the time to leave this review. We appreciate the positive feedback and we wish you all the best in your new home!
★★★★★ 5/5
GoogleExcellent legal service for buying & selling - professional & efficient. Highly recommend.
Kim · 3 November 2024 · Coulters Edinburgh (19 Hope Street)
Agent replied · 10 November 2024
Hi Kim, thank you for taking the time to leave this review. We appreciate the positive feedback and wish you all the best going forwards.
★★★★★ 5/5
GoogleVery happy with the services provided by Coulters on my house sale which I can recommend. Simple things done very well - good timely communication, clear explanations and all completed without costing the earth.
Murray · 17 October 2024 · Coulters Edinburgh (19 Hope Street)
Agent replied · 23 October 2024
Hi Murray, many thanks for taking the time to leave this review. We are very pleased to hear that you were happy with our services, and we wish you all the best going forwards!
★★★★★ 5/5
GoogleFortunately, I was given some advice at a property expo. Coulters are viewed very highly in the industry, easy to deal with, and are really efficient and professional. There is always someone available to discuss any issue/detail along the way, no matter how minor.
Next house I sell will be through Coulters!!
Richard · 12 October 2024 · Coulters North Berwick
Agent replied · 24 October 2024
Hi Richard, thank you for taking the time to leave this review. We really appreciate the positive feedback, and we look forward to assisting you in the future!
★★★★★ 5/5
GoogleWe decided to choose Coulters due to their in-house legal facility and their knowledge of the local property market. The staff have consistently provided realistic and valuable advice of what to expect during the sometimes stressful process of selling and buying a property. All of our dealings with both the sales and legal staff have been diligent in their responses to enquiries and requests either by phone or email, which is particularly reassuring when bidding in the offers over system in Scotland. We would not hesitate to recommend Coulters to any of our friends should they decide to move in the future. Coulters has a great team behind them, they have made the whole process as stressless as possible, well done and thankyou.
Grant and Amanda Sinclair from Aberlady East Lothian.
Amanda · 12 October 2024 · Coulters North Berwick
Agent replied · 24 October 2024
Thank you so much for this lovely feedback Amanda and Grant, it has been a pleasure helping you sell your home and find your next one. We wish you all the very best in your beautiful new location.
★★★★★ 5/5
GoogleWe had an excellent experience selling our house through Coulters. The initial contact showed an immediate sympathetic understanding of what our property had to offer, and the subsequent presentation of photos, video, and the accompanying text, got it just right. We felt we were in good hands.
Coulters handled the viewing for the most part, with no inconvenience for us.
Closure of the deal was straightforward - painless even!
Muir · 12 October 2024 · Coulters North Berwick
Agent replied · 24 October 2024
Thank you so much for this lovely review Muir. It was our absolute pleasure assisting you with the sale of your wonderful home and we thoroughly enjoyed handling the viewings for you.
★★★★★ 5/5
GoogleFlawless - absolutely excellent communication, made a very stressful time smooth sailing. Fantastic, knowledgeable supportive team and worth every penny!
Antoinette · 12 October 2024 · Coulters North Berwick
Agent replied · 15 June 2024
Thank you Antoinette for your kind words. It was a delight acting for you and we do hope you will be happy in your new home. If we can be of help in the future, please do not hesitate to contact us.
★★★★★ 5/5
GoogleCoulters were brilliant throughout of our buying and selling experience - highly recommended!
Laura · 12 October 2024 · Coulters North Berwick
Agent replied · 15 June 2024
Thank you so much for your lovely feedback Laura. It was a pleasure helping you sell and purchase your new home. We hope you are settling in well.
★★★★★ 5/5
GoogleWe recently used Coulters for both sale and purchase of our home in East Lothian, having dedicated team members from both Estate agency and the solicitor team made the whole process incredible smooth. The team were able to answer every query we had, were proactive and responsive and I wouldn’t hesitate to recommend them as the quality of service was extremely high across all areas. 5 stars!
Jules · 12 October 2024 · Coulters North Berwick
★★★★★ 5/5
GoogleI can highly recommend Coulters. From valuation and marketing to conveyancing and legal their service was friendly and professional.
All aspects of the house sale were discussed fully and advice given if required. Communication was excellent .
Thanks to all at Coulters
Lorna · 12 October 2024 · Coulters North Berwick
Agent replied · 15 June 2024
Hi Lorna, thanks so much for taking the time to leave this lovely review. We are delighted to hear you were happy with our services and we wish you all the best going forward.
★★★★★ 5/5
GoogleOutstanding service provided by Coulters when selling our property. From listing to completion, we felt the service was personalised to our needs and supported with a useful user portal. Sophie was extremely knowledgeable, providing insightful input and advice throughout every step of the process. The team went above and beyond to make us feel well represented. We would highly recommend Coulters.
Aisling · 12 October 2024 · Coulters North Berwick
Agent replied · 15 June 2024
Thank you so much for your kind review Aisling. It was an absolute pleasure helping you with your move and we wish you all the very best in your lovely new home.
★★★★★ 5/5
GoogleCoulters East Lothian just helped us sell our property. They did a great job, achieving a rapid sale at a good price. Sophie and Jill were both brilliantly proactive and responsive, and the photos and video footage from Squarefoot Media, Coulters EL’s chosen partner, were great. Overall, we would recommend the team.
Karin · 12 October 2024 · Coulters North Berwick
Agent replied · 15 June 2024
Thank you so much for the lovely feedback Karin. We are so pleased that you had such a positive experience with us and wish you all the very best with your new home.
★★★★★ 5/5
GoogleWe used Coulters to market our property in East Lothian, we sold quickly, achieving a good price. From our first visit by Di Jennings, we were provided with a friendly, efficient and professional service, we were kept fully informed throughout the process (the firm’s portal showing viewings, feedback and noted interests was invaluable) and the guidance provided by Jennifer through to conclusion was ‘spot on’. We would thoroughly recommend Coulters if you are considering selling your property.
Neil · 12 October 2024 · Coulters North Berwick
Agent replied · 15 June 2024
Hi Neil, thank you so much for taking the time to leave this lovely review. It was a pleasure assisting you with the sale of your property and we wish you all the best going forwards!
★★★★★ 5/5
GoogleWe hadn’t moved house for 17 years and the process is now very different. Coulters, in one word, fantastic. In several words they are efficient, timely, extremely professional and they do care.
We were lucky to sell very quickly but having access to Coulters portal meant we had an at a glance overview of our viewings and feedback.
Importantly there are no hidden costs and we have also found the legal stage of selling equally efficient.
Moving home is stressful but it’s a whole load less stressful if you use Coulters.
Thank you to Sophie and her team.
S · 12 October 2024 · Coulters North Berwick
Agent replied · 15 June 2024
Thank you so much Sandra for this lovely review. It has been our absolute pleasure helping you sell your wonderful family home and wish you all the very best with the move.
★★★★★ 5/5
GoogleExcellent service, all our questions were promptly answered, we were kept up to date throughout the process.
Krzysztof · 2 October 2024 · Coulters Edinburgh (19 Hope Street)
Agent replied · 23 October 2024
Hi Krzysztof, thank you for leaving this review. We are happy to hear you were happy with the service we provided! All the best.
★★★★★ 5/5
GoogleExcellent service. Aidan, Sinead and Louise were a great team dealing with me sale and purchase.
John · 2 October 2024 · Coulters Edinburgh (19 Hope Street)
★★★★★ 5/5
GoogleFantastic level of service from the whole team at Coulters...highly professional, knowledgeable, responsive, proactive and friendly. A breath of fresh air!
Stuart · 2 October 2024 · Coulters Edinburgh (19 Hope Street)
★★★★★ 5/5
GoogleWe used Coulters to do the conveyancing for our house sale, a great team well led by Struan Douglas. Very efficient, always chasing buyers solicitors who were slow, and we always felt in great hands
David · 2 October 2024 · Coulters Edinburgh (19 Hope Street)
Agent replied · 23 October 2024
Hi David, thank you for this review! We appreciate you taking the time! Wishing you all the best :)
★★★★★ 5/5
GoogleWe had a wonderful experience with Coulters from start to finish! The team helped us market and sell our current house as well as purchase our new house.
They provided ideas to help us make our house more desirable aesthetically and provided good, clear feedback to set our expectations. They had a very clear and effective strategy to ensure we secured a sale and were proactive at getting things done. They were also very helpful with setting up viewings and made it very easy for us to organise them ourselves.
On the purchase side, they gave great advice to help us secure our new property. We had put in one unsuccessful bid prior to our successful one, and they were spot on with the assessment both times about what we needed to do to secure the purchase. We felt very confident about the level of advice we recieved and this made the whole process of buying something much less heartbreaking.
Overall, everyone across the teams were great at communicating and keeping us up to date as things progressed. We felt that Coulters were possibly more expensive than some other companies that we considered but we're so happy we went with them because it was worth every penny for that peace of mind they brought us. I can't recommend them enough!
Marion · 2 October 2024 · Coulters Edinburgh (19 Hope Street)
Agent replied · 23 October 2024
Hi Marion, thank you so much for this review. We appreciate you taking the time! Wishing you all the best going forwards.
★★★★★ 5/5
GoogleWe chose Coulters as our solicitor when buying our new home, the team made the whole process incredibly smooth for us, and we’ve felt confident and comfortable with them throughout.
Our situation was little more complicated, however, their expertise and experience in this area was evident and they handled everything so seamlessly.
If we are in a position to buy or sell in cute, I'll defiantly be returning to Coulters.
Nadine · 2 October 2024 · Coulters Edinburgh (19 Hope Street)
Agent replied · 23 October 2024
Hi Nadine, thank you for taking the time to leave this review, we really appreciate it! Wishing you all the best going forwards.
★★★★★ 5/5
GoogleSuper helpful and professional service. Thanks everyone
Lara · 25 September 2024 · Coulters Edinburgh (19 Hope Street)
Agent replied · 10 November 2024
HI Lara, thank you for leaving this review! We are delighted to hear you were happy with our services and we wish you all the best going forwards.
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